Consumer Cellular Customer Service Jobs in Oregon

Our Commitment to You

At Consumer Cellular, recruiting is human. Every application is reviewed by a real member of our Talent Acquisition team because we believe the people behind the résumé matter just as much as what's on it.

All official communication from Consumer Cellular will come from a @consumercellular.com email address or through our verified texting platform, which will only be used to schedule interviews. We will never ask for personal and financial information during the recruiting process. If you receive outreach that doesn't match these criteria, please do not engage and feel free to verify directly at talentacquisition@consumercellular.com.

Job Summary

The Human Resources Operations Coordinator provides support to human resource operations processes at Consumer Cellular, Inc. This position provides administrative and clerical support in the day-to-day human resource operations activities. Duties may vary daily dependent on the needs of business operations.

Key Responsibilities(Other duties may be assigned)

• Send out To-Do Lists for employment changes including, conversions, terminations, promotions, demotions, name corrections, new hires/rehire etc.

• Manage and maintain the HR communication channels and distribute to appropriate recipients including mail, Service Desk and HR Inbox

• Maintain employee files and update ADP records, not limited to creating, tracking, completing checklists, shredding, filing and scanning

• Support team with new hires, job changes, promotions, transfers, and terminations in ADP

• Complete checklists for employee status changes

• General administrative and clerical support for the site

• Greet & check in visitors, deliveries, etc.

• Respond to or coordinate responses to HR requests

• Make calls regarding returned mail received

• Complete checklists for employee status changes

• Manipulate ad-hoc reports to audit employee information for completeness and accuracy

• Assist Leave Administrator with sending out leave communication as needed

• Assist with benefits-related administrative tasks as needed

• Regular attendance and working on-site is essential

Requirements

• CONFIDENTIALITY, is a must.

• 2 to 4 year college degree preferred.

• 2 years Human Resources experience preferred.

• High level of proficiency in Excel including v lookups, pivot tables, and basic understanding of formulas and how to create them

• Excellent interpersonal skills.

• Experience with ADP Workforce Now preferred

• Process thinking

• Strong knowledge of MS office suite of applications and aptitude to learn new applications quickly.

• Demonstrated ability in a high level of aptitude using computers

• Excellent customer service skills

• Ability to communicate efficiently both verbally and in written form.

• Ability to work efficiently in a high demand fast paced environment.

• Ability to prioritize and manage time efficiently.

• Ability to work individually as well as in group environment.

About Consumer Cellular

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50 . An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI) . Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through our company-owned neighborhood stores, online at ConsumerCellular.com , by phone at (888) 345-5509, and at leading retailers including Walmart. Connect with Consumer Cellular on Facebook , Instagram , and Youtube for tutorials, features, applications, and company news.

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)

• Minimum Salary: $42,000

• Maximum Salary: $52,500

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

• Competitive base pay with potential for shift differential, overtime and bonus pay

• Medical insurance (98% company-paid for full-time employee only coverage)

• Dental and Vision insurance (100% company-paid for full-time employee only coverage)

• 401(k) company match of 100% up to 6% of your pay

• Discounted Consumer Cellular wireless phone plan for employees

• Paid Time Off (PTO) available following a 30-day waiting period

• • 6 company-paid holidays plus 16 hours of floating holiday accrual per year

• Flexible Spending Accounts (FSA) for health care and dependent care expenses

• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)

• Long-Term Disability insurance (100% company-paid)

• Employee Assistance Program (100% company-paid)

• Education reimbursement

• Employee rewards program

_

• Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions._

Pre-employment background check and drug screen is required.

Primary Location: United States-Oregon-Portland 9363 E Bahia Dr 9363 E Bahia Dr Scottsdale 85260

Other Locations: United States-Arizona-Scottsdale

Job: Human Resources

Travel: No

Schedule: Full-time

Req ID: 260567