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Consumer Cellular Customer Service Jobs in Portland, OR

Consumer Cellular

Billing Administrator

Portland, OR · On-site

Our Commitment to You At Consumer Cellular, recruiting is human. Every application is reviewed by a ... You may also work directly with customers to resolve any account issues. Role Responsibilities

PSG Global Solutions

Customer Service

Beaverton, OR · On-site

$16.75 - $22.75/hr

* Provide consumer service support experience by monitoring and responding to inbound service related ... Superior knowledge in customer service and retail experience * 1 yr experience in marketing ...

Cellular Sales

Verizon Sales Consultant

Beaverton, OR · On-site

$59 - $72/hr

Cellular Sales Cellular Sales is Growing! Sales Consultants typically earn $65,000+ annually in ... We partner with our customers to find the best Verizon plans and services for their needs while ...

WaFd Bank

Customer Service Representative

Portland, OR · On-site

$18.70 - $21.44/hr

WaFd Bank is hiring a Customer Service Representative (CSR). WaFd Bank has been a financial leader ... Previous work in retail, consumer service delivery, or client relations. At WaFd Bank you get all ...

WaFd Bank

Customer Service Representative

Portland, OR · On-site

$18.70 - $21.44/hr

WaFd Bank is hiring a Customer Service Representative (CSR). WaFd Bank has been a financial leader ... Previous work in retail, consumer service delivery, or client relations. Benefits At WaFd Bank you ...

WaFd Bank

Customer Service Representative

Portland, OR · On-site

$18.70 - $21.44/hr

WaFd Bank is hiring a Customer Service Representative (CSR). WaFd Bank has been a financial leader ... Previous work in retail, consumer service delivery, or client relations. Benefits At WaFd Bank you ...

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Consumer Cellular Customer Service information

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How much do consumer cellular customer service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for consumer cellular customer service in Portland, OR is $18.26, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.38 per hour, depending on experience, location, and employer.

What is a Consumer Cellular Customer Service?

A Consumer Cellular Customer Service job involves assisting customers with their wireless accounts, troubleshooting issues, and answering questions about plans, billing, and devices. Representatives typically handle phone calls, emails, or online chats to provide excellent customer support. Strong communication skills and a customer-focused attitude are essential. The role may be remote or in a call center, depending on the company’s setup.

What does a Consumer Cellular Customer Service do?

As a Consumer Cellular Customer Service representative, your workday generally involves assisting customers via phone, email, or chat with questions about billing, service plans, and technical support. You'll handle a steady flow of inquiries, track each interaction using CRM software, and often collaborate with your teammates or supervisors to resolve more complex issues. The role is typically structured with set shifts, and you’ll benefit from a supportive team environment where experienced colleagues and managers are available to lend assistance. Most days are fast-paced, offering valuable experience in communication and customer care, as well as opportunities for skill development and career advancement within the company.

What are the key skills and qualifications needed to thrive in the Consumer Cellular Customer Service position?

To thrive as a Consumer Cellular Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic computer proficiency are typically needed for this role. Patience, active listening, and a calm demeanor when assisting customers are crucial soft skills. These capabilities ensure that representatives can efficiently resolve customer issues, provide excellent service, and maintain customer satisfaction.

Does Consumer Cellular have remote jobs?

Consumer Cellular Customer Service positions can be available as remote jobs, especially for roles involving phone or online support. These remote customer service jobs typically require good communication skills, a quiet work environment, and sometimes specific technical equipment or internet speed. Availability of remote roles may vary based on company needs and current openings.

What are popular job titles related to Consumer Cellular Customer Service jobs in Portland, OR?

For Consumer Cellular Customer Service jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Consumer Cellular Customer Service jobs in Portland, OR look for?

The top searched job categories for Consumer Cellular Customer Service jobs in Portland, OR are:

What cities near Portland, OR are hiring for Consumer Cellular Customer Service jobs?

Cities near Portland, OR with the most Consumer Cellular Customer Service job openings:

Consumer Cellular Customer Service jobs near you
Infographic showing various Consumer Cellular Customer Service job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,974 per year, or $18.3 per hour.

Billing Administrator

Consumer Cellular

Portland, OR • On-site

Full-time

Re-posted 14 days ago

Consumer Cellular rating

7.9

Company rating: 7.9 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

30th of 101 rated telecommunications companies

Job description

Our Commitment to You
At Consumer Cellular, recruiting is human. Every application is reviewed by a real member of our Talent Acquisition team because we believe the people behind the résumé matter just as much as what's on it.
All official communication from Consumer Cellular will come from a @consumercellular.com email address or through our verified texting platform, which will only be used to schedule interviews. We will never ask for personal and financial information during the recruiting process. If you receive outreach that doesn't match these criteria, please do not engage and feel free to verify directly at talentacquisition@consumercellular.com.
Job Summary
The Billing Administrator job duties include reviewing orders, assisting with accounting, and identifying any discrepancies between bills and customers' accounts. You may also work directly with customers to resolve any account issues.
Role Responsibilities
  • Address and handle probates on deceased customer accounts received from family or executers of the estates.
  • Handle and process the Bank of the West electronic correspondence.
  • Process the damaged checks, voided checks, Unprocessables checks, and letters sent from Unprocessables.
  • Prepare checks received from customers via mail to be processed and uploaded to banking and internal systems.
  • Confirm the checks that were reviewed were accurate and that account numbers were correct.
  • Process returned eChecks and paper checks.
  • Research and locate the accounts for the failed Lockbox payments.
  • Process Web Exceptions payments.
  • Place equipment orders in web exceptions.
  • Process all Bankruptcy Notices by entering the data on the notices on to the accounts to prevent billing.
  • Research payments for Accounting.
  • Process misapplied payments via faxes, ZenDesk, etc.
  • Handle errors in ACI for electronic payments.
  • Scan payments for BOW reconciliation.
  • Process reports that will go to accounting.
  • Be the expert in everything related to a chargeback.
  • Assist with customer inquiries and complaints via phone or email.
  • Evaluate all disputed claims to determine action needed and validity.
  • Properly document credit inquiries, disputed claims, and credit advice.
  • Blacklist cellular equipment due to chargeback status on account.
  • Communicate with banking and credit card institutions.
  • Identify patterns and trends in fraudulent activity and proactively communicate these trends to management.
  • Process reports for accounting.

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