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Consumer Cellular Customer Service Jobs in Arizona

Consumer Cellular

Senior AI Engineer

Scottsdale, AZ · On-site

$55.75 - $71.75/hr

Customer service decision support * Knowledge retrieval * Workflow orchestration * Next-best-action ... that defines Consumer Cellular's customer experience. Business Partnership * Build trusted ...

Consumer-Cellular

Senior AI Engineer

Scottsdale, AZ · On-site

$139 - $201/hr

S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in ...

Consumer Cellular

Receptionist

Scottsdale, AZ · On-site

$16 - $21/hr

S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in ...

Consumer Cellular

Receptionist

Scottsdale, AZ · On-site

$15.75 - $21/hr

... with Consumer Cellular employees, other office staff in the headquarters building, customers ... Serve as the face of the company, offering friendly service to those entering the building or ...

Consumer Cellular

Senior Software Engineer

Scottsdale, AZ · On-site

$123K - $162K/yr

Our Commitment to You At Consumer Cellular, recruiting is human. Every application is reviewed by a ... Specifically, you will build polished application code for your team's applications & services ...

New

WaFd Bank

Customer Service Representative

Globe, AZ · On-site

$18 - $19.47/hr

WaFd Bank is hiring a Customer Service Representative (CSR). WaFd Bank has been a financial leader ... Previous work in retail, consumer service delivery, or client relations. At WaFd Bank you get all ...

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All JobsConsumer Cellular Customer Service JobsConsumer Cellular Customer Service Jobs in Arizona

Consumer Cellular Customer Service information

See Arizona salary details

$9

$16

$22

How much do consumer cellular customer service jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for consumer cellular customer service in Arizona is $16.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.65 and $17.93 per hour, depending on experience, location, and employer.

What is a Consumer Cellular Customer Service?

A Consumer Cellular Customer Service job involves assisting customers with their wireless accounts, troubleshooting issues, and answering questions about plans, billing, and devices. Representatives typically handle phone calls, emails, or online chats to provide excellent customer support. Strong communication skills and a customer-focused attitude are essential. The role may be remote or in a call center, depending on the company’s setup.

Is Consumer Cellular customer service a good company to work for?

Consumer Cellular customer service roles are generally considered to offer a supportive work environment with flexible schedules and training opportunities. Employees often cite positive management and a focus on customer satisfaction, though experiences can vary by location and position. It is important to review specific job postings and company reviews for detailed insights.

Does Consumer Cellular have remote jobs?

Consumer Cellular Customer Service positions can be available as remote jobs, especially for roles involving phone or online support. Candidates typically need good communication skills, a quiet work environment, and sometimes specific technical requirements. Availability of remote work may vary based on the company's current staffing needs.

What does a Consumer Cellular Customer Service do?

As a Consumer Cellular Customer Service representative, your workday generally involves assisting customers via phone, email, or chat with questions about billing, service plans, and technical support. You'll handle a steady flow of inquiries, track each interaction using CRM software, and often collaborate with your teammates or supervisors to resolve more complex issues. The role is typically structured with set shifts, and you’ll benefit from a supportive team environment where experienced colleagues and managers are available to lend assistance. Most days are fast-paced, offering valuable experience in communication and customer care, as well as opportunities for skill development and career advancement within the company.

What are the key skills and qualifications needed to thrive in the Consumer Cellular Customer Service position?

To thrive as a Consumer Cellular Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic computer proficiency are typically needed for this role. Patience, active listening, and a calm demeanor when assisting customers are crucial soft skills. These capabilities ensure that representatives can efficiently resolve customer issues, provide excellent service, and maintain customer satisfaction.

What are the most commonly searched types of Consumer Cellular Customer Service jobs in Arizona? The most popular types of Consumer Cellular Customer Service jobs in Arizona are:
What are popular job titles related to Consumer Cellular Customer Service jobs in Arizona? For Consumer Cellular Customer Service jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Consumer Cellular Customer Service jobs in Arizona look for? The top searched job categories for Consumer Cellular Customer Service jobs in Arizona are:
What cities in Arizona are hiring for Consumer Cellular Customer Service jobs? Cities in Arizona with the most Consumer Cellular Customer Service job openings:
Consumer Cellular Customer Service jobs near you
Infographic showing various Consumer Cellular Customer Service job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,369 per year, or $16 per hour.

Senior AI Engineer

Consumer Cellular

Scottsdale, AZ • On-site

$55.75 - $71.75/hr

Full-time

Posted 28 days ago

Consumer Cellular rating

7.9

Company rating: 7.9 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

30th of 97 rated telecommunications companies

Job description

Our Commitment to You
At Consumer Cellular, recruiting is human. Every application is reviewed by a real member of our Talent Acquisition team because we believe the people behind the résumé matter just as much as what's on it.
All official communication from Consumer Cellular will come from a @consumercellular.com email address or through our verified texting platform, which will only be used to schedule interviews. We will never ask for personal and financial information during the recruiting process. If you receive outreach that doesn't match these criteria, please do not engage and feel free to verify directly at talentacquisition@consumercellular.com.
You will need to reside within 50 miles of our Corporate Headquarters in Scottsdale, AZ as this role has the option of hybrid or onsite.
Job Summary
Consumer Cellular is seeking a visionary Senior AI Engineer to lead the design, strategy, and execution of Artificial Intelligence solutions that transform how we serve customers and empower employees.
Reporting directly to the Chief Information Officer, this highly visible role will define the company's AI roadmap while partnering with executive leadership and business domain owners to identify opportunities where AI can fundamentally improve business outcomes.
This leader will combine deep technical expertise with strategic business acumen to design intelligent systems, machine learning solutions, and AI-powered decisioning agents that improve employee productivity, elevate customer experiences, and reimagine work across the enterprise.
Success in this role requires someone who is equally comfortable discussing enterprise AI strategy with executives, facilitating innovation workshops with business leaders, and designing scalable AI architectures that move from concept to production.
This is more than an engineering role-it's an opportunity to shape the future of work at Consumer Cellular.
What You Will Do
AI Strategy & Enterprise Transformation
  • Develop and execute Consumer Cellular's enterprise AI strategy aligned with business priorities.
  • Identify opportunities where Artificial Intelligence can fundamentally improve operations, customer experiences, and employee productivity.
  • Partner with executive leadership and business stakeholders to create AI roadmaps and implementation strategies.
  • Lead AI discovery sessions across Customer Care, Retail, Sales, Marketing, Finance, HR, Operations, and Technology.
  • Challenge existing business processes by reimagining how work should be performed in an AI-enabled organization.
  • Prioritize AI initiatives based on business value, feasibility, customer impact, and operational efficiency.
  • Build executive-level business cases demonstrating measurable ROI for AI investments.

AI Solution Architecture
  • Design enterprise-scale AI solutions supporting customer-facing and employee-facing experiences.
  • Architect intelligent decisioning agents that augment frontline employees during customer interactions.
  • Design Retrieval-Augmented Generation (RAG) architectures leveraging enterprise knowledge.
  • Build scalable AI platforms capable of supporting multiple business domains.
  • Define standards for AI architecture, model governance, observability, security, and responsible AI.
  • Evaluate emerging AI technologies and determine applicability within Consumer Cellular.

Machine Learning & AI Engineering
  • Design, develop, deploy, and optimize production-ready machine learning solutions.
  • Build predictive and prescriptive models supporting customer retention, sales optimization, workforce management, fraud detection, and operational efficiency.
  • Develop AI copilots and intelligent assistants using Large Language Models.
  • Optimize prompts, model performance, reasoning quality, and AI workflows.
  • Establish MLOps standards supporting enterprise deployment and lifecycle management.

Intelligent Agent Development
Lead Development of AI Agents capable of
  • Customer service decision support
  • Knowledge retrieval
  • Workflow orchestration
  • Next-best-action recommendations
  • Employee coaching
  • Quality assurance automation
  • Contact summarization
  • Customer journey optimization

These agents should improve employee decision making while preserving the human connection that defines Consumer Cellular's customer experience.
Business Partnership
  • Build trusted relationships with executive leaders and business domain experts.
  • Translate operational challenges into AI-enabled business solutions.
  • Lead AI workshops focused on innovation and future-state process design.
  • Influence business leaders to adopt AI-driven operating models.
  • Communicate complex AI concepts to technical and non-technical audiences.

Technical Leadership
  • Provide technical leadership for enterprise AI initiatives.
  • Mentor engineers and promote AI best practices.
  • Establish coding standards, architecture patterns, and engineering excellence.
  • Drive experimentation while maintaining production-quality engineering discipline.
  • Stay ahead of emerging technologies including:
    • Large Language Models
    • Agentic AI
    • Autonomous AI Systems
    • Machine Learning
    • Multi-Agent Frameworks
    • AI Governance
    • Intelligent Automation

What Consumer Cellular employees say

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