Consumer Cellular Customer Service Jobs in Virginia

Job description

About the Company:

CPS is more than just a leader in the sub-prime auto finance industry; we're a close-knit team driven by excellence, innovation, and a commitment to helping people. We offer a high-energy, supportive work environment where hard work and dedication are recognized and rewarded. At CPS, we’re all about opening doors for individuals and creating opportunities for career growth and success. If you’re ready to make an impact and develop your career, CPS is the place to be!

About the Position:

Collector – Chesapeake, VA (In-Office Position Only)

We’re seeking a Collector who’s ready to dive into a fast-paced role focused on asset protection, delinquent account management, and relationship-building with our customers. As a key player on our team, you’ll have the opportunity to connect with customers across phone, chat, email, and text messaging- providing them with clear, compassionate, and effective communication.

• Job Type: Full-time
• Hourly Pay: $18.00 with potential to earn an incentive bonus
• Schedule: Mon-Fri, 8:00 am -5:00 pm, no weekends

Key Responsibilities:

• Protect and recover assets by handling collections on delinquent accounts.
• Prevent losses and control delinquent balances effectively.
• Maintain consistent, professional communication with customers through various channels (phone, chat, email, and text)
• Show initiative to continually learn, grow, and enhance your skills.
• Effectively prioritize and shift focus between tasks as needed, ensuring proper attention to each responsibility without compromising quality.

What We’re Looking for in You:

• Strong written and verbal communication skills that create positive, productive customer experiences.
• Ability to set priorities, meet deadlines and remain focused on desired results.
• Resilience and determination to achieve results, even when faced with challenges.
• A team-oriented mindset that thrives in a high-energy environment.
• Has a strong work ethic, is dependable, and is always eager to learn.
• Basic math and computer skills, with the ability to type 30+ words per minute.
• Highschool diploma or equivalent experience.
• Bilingual in Spanish (a plus, with additional compensation!).

Benefits:

• Work-Life Balance- Enjoy a consistent schedule with no split shifts and no Sundays. •
• Supportive Culture- You’re not just an employee, you are part of an environment that values every individual.
• Competitive Benefits- We offer a comprehensive package including 401(k), medical, dental, and vision insurance, life and disability insurance, and paid time off. Additionally, our employees enjoy a range of exclusive perks, incentives, and a competitive bonus structure designed to reward performance and dedication.

Employer Notice:

Consumer Portfolio Services, Inc. is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis or characteristics protected by law.

This job advertisement does not list all the duties of the job; it is merely a summary and other duties may be assigned.

Please be advised this job advertisement is not a contract for employment. If you are hired, your employment will be at-will. Employment is contingent upon a successful background check. Your employment can be terminated without cause or notice, for any reason, at any time, at the option of either the Company or you. Also, no management representative of the Company, except the President, has any authority to enter into any agreement contrary to that of at- will employment.

We are a nationwide Auto Finance Company.

Check our website at http://www.consumerportfolio.com/ and apply!

Consumer Portfolio Services, Inc. is a leader in the sub-prime auto finance industry, is a fast- paced, aggressive mid-sized company that has shown consistent revenue growth year after year. We pride ourselves on delivering the highest level of service in the Financial Services Industry that provides indirect automobile financing to individuals with past credit problems, low incomes or limited credit histories.