ZipRecruiter

Log In

1

Conference Services Jobs (NOW HIRING)

Shangri-La

Conference Services Manager

OK · On-site

POSITION Conference Services Manager The Conference Services Manager (CSM) is responsible for the successful planning, coordination, and execution of group meetings, conferences, conventions, and ...

Shangri-La

Conference Services Manager

Afton, OK · On-site

POSITION Conference Services Manager The Conference Services Manager (CSM) is responsible for the successful planning, coordination, and execution of group meetings, conferences, conventions, and ...

HHM Hotels

Conference Services Manager

Groton, CT · On-site

$54K/yr

Conference Services Manager Oversee operation of the Conference Services Department overseeing coordination of conference and meeting groups in accordance with established guest service and ...

Seaport Hotel

Conference Services Manager

Boston, MA · On-site

$75K/yr

Overview About the Role Seaport Hotel is seeking a dynamic Conference Services Manager to serve as the key liaison between our clients and hotel operations. In this highly visible role, you'll manage ...

Seaport Hotel

Conference Services Manager

Boston, MA · On-site

Overview About the Role Seaport Hotel is seeking a dynamic Conference Services Manager to serve as the key liaison between our clients and hotel operations. In this highly visible role, you'll manage ...

Emeline

Conference Services Manager

Charleston, SC · On-site

The ultimate liaison, a Conference Services Manager is able to pull together all the pieces and departments necessary to execute a successful and memorable event. They are comfortable supporting ...

previous pagenext page

Showing results 21-40

All JobsArts and Entertainment JobsEvent JobsConference Coordinator JobsConference Services Jobs

Conference Services information

See salary details

$40K

$62K

$81K

How much do conference services jobs pay per year?

As of Aug 26, 2026, the average yearly pay for conference services in the United States is $61,960.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $71,000.00 per year, depending on experience, location, and employer.

What is conference services?

Conference services refer to the planning, coordination, and execution of events such as meetings, seminars, conventions, and conferences. Professionals in this field handle logistics like venue selection, audio-visual equipment, catering, accommodations, and on-site support to ensure events run smoothly. They work closely with clients to understand their needs and create a seamless experience for attendees. Conference services can be offered by hotels, convention centers, or specialized event planning companies.

What are some common challenges faced in a conference services role and how can they be managed effectively?

Conference Services professionals often encounter challenges such as last-minute changes to event schedules, coordinating with multiple vendors, and meeting diverse client expectations. Effective communication and strong organizational skills are key to successfully managing these challenges. Proactively developing contingency plans and maintaining flexibility help ensure seamless event execution, while regular team meetings foster collaboration and quick problem-solving. Building strong relationships with clients and vendors also contributes to smoother operations and successful events.

What are the key skills and qualifications needed to thrive in conference services, and why are they important?

To thrive in Conference Services, you need strong organizational abilities, attention to detail, and experience in event planning or hospitality, often supported by a relevant degree or certification. Familiarity with event management software, audiovisual equipment, and booking systems is typically required. Outstanding communication, customer service orientation, and the ability to multitask under pressure are crucial soft skills. These competencies ensure seamless event execution, high client satisfaction, and the ability to handle unexpected challenges in a dynamic environment.

What is the difference between Conference Services vs Event Coordinator?

AspectConference ServicesEvent Coordinator
CredentialsTypically requires hospitality or event management certificationsOften requires similar certifications, but more flexible
Work EnvironmentHotels, conference centers, convention venuesVaries widely; corporate, nonprofit, or private events
Employer & IndustryHotels, conference centers, event venuesCorporations, nonprofits, agencies
Primary FocusManaging conference logistics, room setups, and client needsPlanning and executing various types of events, including conferences

Conference Services professionals focus on managing the logistics and operations of conferences within venues like hotels or conference centers. Event Coordinators handle a broader range of events, including social, corporate, and community events. While both roles require strong organizational skills and certifications, Conference Services roles are more specialized in conference logistics within hospitality settings.

More about Conference Services jobs

What cities are hiring for Conference Services jobs?

Cities with the most Conference Services job openings:

What are the most commonly searched types of Conference Services jobs?

The most popular types of Conference Services jobs are:

What states have the most Conference Services jobs?

States with the most job openings for Conference Services jobs include:

What job categories do people searching Conference Services jobs look for?

The top searched job categories for Conference Services jobs are:

Conference Services jobs near you
Infographic showing various Conference Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $61,960 per year, or $29.8 per hour.

Conference Services Manager

OK • On-site

Shangri-La
51 - 200 employees
Learn more about Shangri-Laexternal

Full-time

Re-posted 16 days ago

Job description

The beautiful Shangri-La Resort, located at the tip of Monkey Island in the center of northeast Oklahoma's Grand Lake O' the Cherokees, is currently taking applications for a Conference Services Manager. Are you looking for a rewarding job? We're hiring an enthusiastic and hardworking individual to join our team!
POSITION
Conference Services Manager
JOB DESCRIPTION
The Conference Services Manager (CSM) is responsible for the successful planning, coordination, and execution of group meetings, conferences, conventions, and special events. This role serves as the primary liaison between clients and internal departments to ensure seamless event delivery, exceptional guest experience, and financial performance aligned with organizational standards.
The CSM works collaboratively with Sales, Food & Beverage, Banquets, Culinary, Rooms, Engineering, and other operational teams to deliver events that exceed client expectations while maintaining operational efficiency and profitability.
REPORTS TO Sr. Sales Manager
KEY RESPONSIBILITIES
Client & Event Management
  • Serve as the primary contact for assigned groups after contract execution.
  • Conduct client planning calls, site visits, and pre-conference meetings.
  • Develop detailed Banquet Event Orders (BEOs) and group resumes.
  • Ensure all event specifications are communicated accurately and timely to operations.
  • Coordinate meeting space setup, audio-visual needs, catering, décor, and special requests.
  • Monitor event execution on-site and address issues proactively.

Financial & Revenue Oversight
  • Maximize revenue through upselling of food & beverage, enhancements, and ancillary services.
  • Ensure accurate billing, deposits, and final invoices in coordination with accounting.
  • Review event profitability and manage expenses within budget guidelines.
  • Support achievement of banquet and group revenue goals.

Operational Coordination
  • Partner with:
    • Banquet and Culinary teams for menu planning and service timing
    • Rooms division for group room block management
    • Engineering, IT, and AV teams for technical setup
    • Security and other departments as needed
  • Lead internal pre-conference meetings to ensure departmental alignment.
  • Maintain detailed event documentation within event management systems.

Guest Experience & Service Excellence
  • Anticipate client needs and provide creative solutions.
  • Respond to client inquiries in a timely and professional manner.
  • Ensure service standards meet or exceed brand expectations.
  • Conduct post-event follow-up to assess satisfaction and identify improvement opportunities.
  • Review post event comments from guest comment platform.

Administration & Compliance
  • Maintain accurate client records and documentation.
  • Ensure compliance with safety, health, and alcohol service regulations.
  • Support departmental reporting and forecasting.

QUALIFICATIONS & SKILLS
Education & Experience
  • Bachelor's degree in hospitality management, Business, or related field preferred.
  • 2-5 years of experience in conference services, event management, or hotel operations.
  • Golf Club, Resort or full-service hotel experience strongly preferred.

Skills & Competencies
  • Strong organizational and multitasking abilities.
  • Exceptional written and verbal communication skills.
  • Detail-oriented with strong problem-solving capabilities.
  • Ability to work evenings, weekends, and holidays as required by event schedules.
  • Proficiency in event management and property management systems (e.g. Agilysys or similar).

CORE COMPETENCIES
  • Client Relationship Management
  • Revenue Optimization
  • Operational Coordination
  • Strategic Planning
  • Service Excellence
  • Leadership & Team Collaboration

PERFORMANCE STANDARDS
Customer Satisfaction
  • Serve as a guest relations ambassador and deliver high-level service.
  • Uphold Shangri-La's professional, courteous, and guest-focused standards.

Work Habits
  • Maintain punctuality, adaptability, and a proactive problem-solving attitude.

Safety & Security
  • Follow all safety policies, emergency procedures, and chemical handling protocols.
  • Report hazards and practice safe lifting and kitchen safety procedures.

PHYSICAL DEMANDS
While performing the duties of this job, the employee regularly is required to stand and walk for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl and lift more than 25lbs. Physical stamina and a proper mental attitude to work under pressure at a fast pace are essential. Must have the mental fortitude to handle the pressures of multiple tasks while providing excellent guest service.
WORK ENVIRONMENT
  • Fast-paced hospitality environment.
  • Extended periods of standing and walking during events.
  • Flexible schedule based on business demands.

Apply