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Computer Help Desk Jobs (NOW HIRING)

Regent University

Help Desk Technician

Virginia Beach, VA · On-site

$19 - $25.50/hr

Help Desk Technician Apply now Job no: 50000400 Work type: Full time Location: Virginia Beach ... Act as the initial point of contact for Regent University computer users. Respond to support calls ...

Ken's Foods, Inc.

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

SUMMARY The Help Desk Supervisor at Ken's Foods leads day-to-day Help Desk operations and provides ... Education and/or Experience A bachelor's degree in Information Technology, Computer Science, or a ...

Suzor IT

Help Desk Technician

East Walpole, MA · On-site

Providing basic computer training. Help Desk Technician Requirements: * 2+ years of customer ... service experience. * Relevant License/Certification - CompTIA A+ (Preferred) * Excellent written ...

Care Network

Help Desk Technician

Valley Stream, NY

$21 - $28.25/hr

You should have the ability to diagnose and resolve technical issues, both computer and network ... Ability to document technical issues and resolution of tickets via help desk ticketing system.

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$69K - $95K/yr

Bachelor's degree in IT, Cybersecurity, Computer Science, or related field; • OR Associate degree with 4 additional years of relevant experience; • OR 6+ years directly relevant DoD help desk ...

Amyx, Inc.

Help Desk Manager

Battle Creek, MI · On-site

... users, computer services, and client services - Develop detailed work plans, schedules, project estimates, resource plans, and status reports - Directs the Help Desk team and reviews their work ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$69K - $95K/yr

Bachelor's degree in IT, Cybersecurity, Computer Science, or related field; • OR Associate degree with 4 additional years of relevant experience; • OR 6+ years directly relevant DoD help desk ...

Ken's Foods

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

SUMMARY The Help Desk Supervisor at Ken's Foods leads day-to-day Help Desk operations and provides ... Education and/or Experience A bachelor's degree in Information Technology, Computer Science, or a ...

RecruitTalent LLC.

Help Desk Lead

Washington, DC · On-site

$40 - $55/hr

Possess a Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or ... Help Desk Institute (HDI) certification, or equivalent * Have expert working knowledge of ...

SNI Technology

Help Desk Technician

Colorado Springs, CO · On-site

$49K/yr

Provide computer support to system users and guests. Essential Duties and Responsibilities: * Daily Help Desk operations including but not limited to, telephone support, diagnosing problems, and ...

Suzor IT

Help Desk Technician

Lunenburg, MA · On-site

Providing basic computer training. Help Desk Technician Requirements: * 2+ years of customer ... service experience. * Relevant License/Certification - CompTIA A+ (Preferred) * Excellent written ...

Ubertal Inc

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Help Desk Support Analyst Location: San Antonio, TX Duration: 8-month contract We are hiring for ... degree in Computer Science or related field • A+ or Microsoft Desktop Support certification ...

Verdant Tcs

(Help Desk) - Level 2

Ada, MI

$19.50 - $26.50/hr

This is a perfect opportunity for college computer science or MIS/IS students to get paid work ... Manage Help Desk tickets in a timely manner * Respond to customer issues via phone, email and ...

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Computer Help Desk information

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$12

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$33

How much do computer help desk jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for computer help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Computer Help Desk vs Computer Support Specialist?

AspectComputer Help DeskComputer Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, on-site supportTechnical support, troubleshooting, on-site or remote
Employer & IndustryIT service providers, corporate IT departmentsIT consulting firms, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting rolesTechnical problem solving, system support

The main difference between a Computer Help Desk and a Computer Support Specialist lies in their scope and focus. Help Desk roles typically involve initial customer contact and basic troubleshooting, often in call centers or support desks. Support Specialists handle more complex technical issues, often requiring deeper technical knowledge and hands-on support. Both roles are essential in IT support, but they differ in responsibilities and work environments.

What are computer help desk professionals?

Computer help desk professionals are IT support specialists who assist users with technical issues related to computers, software, hardware, and networks. They provide support via phone, email, chat, or in-person, troubleshooting problems, answering questions, and guiding users through solutions. Help desk professionals play a crucial role in maintaining productivity by resolving technical issues promptly and ensuring systems run smoothly.

What jobs pay $10,000 a month without a degree?

In the computer help desk field, earning $10,000 a month typically requires advanced experience, certifications, or specialized skills rather than just the job title. High-paying roles may involve senior technical support, network administration, or cybersecurity positions that often demand industry certifications like CompTIA or Cisco, along with extensive experience. Entry-level help desk jobs usually pay less, but advancing into specialized or managerial roles can lead to higher salaries without a degree requirement.

What are the key skills and qualifications needed to thrive as a Computer Help Desk professional, and why are they important?

To thrive as a Computer Help Desk professional, you need strong troubleshooting abilities, foundational IT knowledge, and often a relevant certification like CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote desktop software, and basic networking tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills ensure timely support, user satisfaction, and the smooth functioning of IT systems within an organization.

Are help desk jobs still in demand?

Help desk jobs, including computer help desk roles, remain in demand as organizations continue to rely on IT support for troubleshooting hardware, software, and network issues. These positions often require strong communication skills and knowledge of common operating systems and support tools, with demand driven by ongoing technology upgrades and cybersecurity needs.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing Computer Help Desk professionals to focus on more complex issues. However, AI does not fully replace human support, as many technical problems require critical thinking, customer service skills, and personalized assistance that only trained technicians can provide.

What are some common challenges faced on a computer help desk, and how can I prepare for them?

One common challenge on a computer help desk is handling multiple support requests simultaneously while maintaining a high level of customer service. You may encounter frustrated users or complex technical issues that require quick problem-solving and effective communication. Preparing by strengthening your troubleshooting skills, familiarizing yourself with common software and hardware issues, and practicing patience can help you succeed. Additionally, learning to prioritize tasks and use help desk ticketing systems efficiently will make your workflow smoother.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as senior software engineers, IT consultants, or cybersecurity experts, especially those with extensive experience or certifications. These positions typically require advanced skills, a strong professional reputation, and often involve consulting, contract work, or leadership responsibilities in technology or finance sectors.
More about Computer Help Desk jobs
What cities are hiring for Computer Help Desk jobs? Cities with the most Computer Help Desk job openings:
What are the most commonly searched types of Computer Help Desk jobs? The most popular types of Computer Help Desk jobs are:
What states have the most Computer Help Desk jobs? States with the most job openings for Computer Help Desk jobs include:
Computer Help Desk jobs near you
Infographic showing various Computer Help Desk job openings in the United States as of June 2026, with employment types broken down into 5% As Needed, 75% Full Time, 15% Part Time, and 5% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Technician

Help Desk Technician

Regent University

Virginia Beach, VA • On-site

$19 - $25.50/hr

Other

Medical, Life, Retirement

Posted 14 days ago

Regent University rating

7.7

Company rating: 7.7 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

222nd of 541 rated colleges and universities

Job description

Help Desk Technician

Apply now Job no: 50000400
Work type: Full time
Location: Virginia Beach
Categories: Staff & Administration

The Help Desk Technician will provide software, hardware, and systems support to Regent University faculty, staff, and students by responding to support calls, voice messages, and e-mails directed to the Help Desk. The position will also manage and track issues using the IT ticketing system.

Work Location: Virginia Beach, VA

Essential Functions:
  • Act as the initial point of contact for Regent University computer users. Respond to support calls and respond to e-mails/tickets     regarding software, hardware, networking issues, etc. Escalate support incidents to the appropriate IT staff group when necessary
  • Answer phone calls and e-mails in a prompt, courteous manner. Log calls into the IT ticketing system
  • Work closely with other IT Departments to resolve issues effectively
  • Stay current with supported software and hardware
  • Promote efficiency and effectiveness improvements for the Help Desk
  • Maintain documentation of all Help Desk processes and procedures
Additional Responsibilities:
  • Participate in staff training and departmental meetings.
  • Assume other duties as assigned by supervisor.

Qualifications:

  • College-level training and/or bachelor's degree required
  • Previous customer service experience required (phone skills, data entry, and ability to discuss and probe technical issues while handling multiple calls).
  • Computer operations or support experience required.
  • Experience with Windows 10.  Experience with a variety of major PC applications (including Microsoft Office) and the Internet required.
  • Experience with Apple Mac computers, multimedia systems, Microsoft Exchange, Microsoft Active Directory networks highly desired.
  • Experience with systems in a college or university environment desired.

Candidates must have:

  • Commitment to Regent's core values of Excellence, Innovation, and Integrity 

Regent University does not discriminate in employment in its programs or activities on the basis of race, color, national or ethnic origin, sex, disability, age or veteran status. For full Non-Discrimination Policy click here.

Benefits

Regent offers a wide range of generous benefits including health, life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options, time off, and more. All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.

Advertised: 14 May 2026 Eastern Daylight Time
Applications close: 30 Nov 2026 Eastern Standard Time

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