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Computer Help Desk Jobs in Dallas, TX (NOW HIRING)

Themesoft Inc.

Help Desk Specialist

Euless, TX · On-site

Monday-Friday, 9 am-6 pm Contract: 12+ months We are seeking a Helpdesk Specialist to provide technical assistance with computer systems, hardware, and software. As a solutions desk technician, you ...

HARRIS & HARRIS LTD

Help Desk Analyst

Coppell, TX · On-site

$40K - $55K/yr

Help Desk Analyst The Help Desk Analyst is responsible for daily support and will perform help desk ... This position will also work closely with the Network Analyst in providing support to the computer ...

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

Education: Bachelor's degree in Information Technology, Computer Science, Business, or related ... with help desk ticketing systems and remote support tools. • Candidates with a short notice ...

Texas Wesleyan University

IT Help Desk

Fort Worth, TX · On-site

... computer and software related issues * Reset student email and domain account passwords * Provide ... Keep warehouse, Help Desk and tech benches orderly and safe by keeping area organized and ready for ...

DR Horton

Help Desk Specialist I

Arlington, TX · On-site

Horton, Inc. is currently looking for a Help Desk Specialist I . The right candidate will be ... Perform end user computer refreshes * Complete work orders, fully documenting each step of the ...

Texas Wesleyan University

IT Help Desk

Fort Worth, TX

... computer and software related issues * Reset student email and domain account passwords * Provide ... Keep warehouse, Help Desk and tech benches orderly and safe by keeping area organized and ready for ...

DR Horton, Inc.

Help Desk Specialist I

Arlington, TX · On-site

Horton, Inc. is currently looking for a Help Desk Specialist I . The right candidate will be ... Perform end user computer refreshes * Complete work orders, fully documenting each step of the ...

Fastenal Company

Distribution Center Help Desk

Denton, TX · On-site

$16.50 - $21.25/hr

Distribution Center Help Desk 3833 Airport Rd, Denton, TX 76207 TX100 Distribution Center Part-time ... computer programs, RF scanners, and printers to label product o Assisting branches with product ...

Ensign Services

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation ... Basic knowledge of networking protocols, information security practices, and computer/printer ...

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All JobsComputer Help Desk JobsComputer Help Desk Jobs in Dallas, TX

Computer Help Desk information

See Dallas, TX salary details

$12

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$33

How much do computer help desk jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for computer help desk in Dallas, TX is $22.90, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.67 per hour, depending on experience, location, and employer.

What is the difference between Computer Help Desk vs Computer Support Specialist?

AspectComputer Help DeskComputer Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, on-site supportTechnical support, troubleshooting, on-site or remote
Employer & IndustryIT service providers, corporate IT departmentsIT consulting firms, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting rolesTechnical problem solving, system support

The main difference between a Computer Help Desk and a Computer Support Specialist lies in their scope and focus. Help Desk roles typically involve initial customer contact and basic troubleshooting, often in call centers or support desks. Support Specialists handle more complex technical issues, often requiring deeper technical knowledge and hands-on support. Both roles are essential in IT support, but they differ in responsibilities and work environments.

What are computer help desk professionals?

Computer help desk professionals are IT support specialists who assist users with technical issues related to computers, software, hardware, and networks. They provide support via phone, email, chat, or in-person, troubleshooting problems, answering questions, and guiding users through solutions. Help desk professionals play a crucial role in maintaining productivity by resolving technical issues promptly and ensuring systems run smoothly.

What jobs pay $10,000 a month without a degree?

In the computer help desk field, earning $10,000 a month typically requires advanced experience, certifications, or specialized skills rather than just the job title. High-paying roles may involve senior technical support, network administration, or cybersecurity positions that often demand industry certifications like CompTIA or Cisco, along with extensive experience. Entry-level help desk jobs usually pay less, but advancing into specialized or managerial roles can lead to higher salaries without a degree requirement.

What are the key skills and qualifications needed to thrive as a Computer Help Desk professional, and why are they important?

To thrive as a Computer Help Desk professional, you need strong troubleshooting abilities, foundational IT knowledge, and often a relevant certification like CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote desktop software, and basic networking tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills ensure timely support, user satisfaction, and the smooth functioning of IT systems within an organization.

Are help desk jobs still in demand?

Help desk jobs, including computer help desk roles, remain in demand as organizations continue to rely on IT support for troubleshooting hardware, software, and network issues. These positions often require strong communication skills and knowledge of common operating systems and support tools, with demand driven by ongoing technology upgrades and cybersecurity needs.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing Computer Help Desk professionals to focus on more complex issues. However, AI does not fully replace human support, as many technical problems require critical thinking, customer service skills, and personalized assistance that only trained technicians can provide.

What are some common challenges faced on a computer help desk, and how can I prepare for them?

One common challenge on a computer help desk is handling multiple support requests simultaneously while maintaining a high level of customer service. You may encounter frustrated users or complex technical issues that require quick problem-solving and effective communication. Preparing by strengthening your troubleshooting skills, familiarizing yourself with common software and hardware issues, and practicing patience can help you succeed. Additionally, learning to prioritize tasks and use help desk ticketing systems efficiently will make your workflow smoother.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as senior software engineers, IT consultants, or cybersecurity experts, especially those with extensive experience or certifications. These positions typically require advanced skills, a strong professional reputation, and often involve consulting, contract work, or leadership responsibilities in technology or finance sectors.
What cities near Dallas, TX are hiring for Computer Help Desk jobs? Cities near Dallas, TX with the most Computer Help Desk job openings:
Computer Help Desk jobs near you
Help Desk Specialist

Help Desk Specialist

Themesoft Inc.

Euless, TX • On-site

Other

Posted 8 days ago

Job description

Title: Helpdesk Specialist

Work Location: DFW Airport Headquarters, 2400 Aviation Dr, Euless, TX 75261 (on-site)

Work Schedule: Monday-Friday, 9 am-6 pm

Contract: 12+ months


Job Description:

We are seeking a Helpdesk Specialist to provide technical assistance with computer systems, hardware, and software. As a solutions desk technician, you are responsible for responding to phone queries about incidents/service requests and offering technical support to customers using computer systems, mobile devices, and printing for both hardware and software.


Required Experience (3+ years):

  • Experience providing technical support for an IT Solutions Desk/Help Desk/Service Desk.
  • Experience with Windows 10 & 11, Microsoft Office Suite, Microsoft 365, Microsoft Teams, and Mac OS & iOS, Active Directory.
  • Experience diagnosing and resolving basic technical issues-hardware, software, network, and access issue- while communicating with the customer in a professional manner.
  • Experience demonstrating customer-oriented focus and patience while providing excellent communication and interpersonal skills.
  • Experience demonstrating advanced Troubleshooting and Critical thinking techniques while resolving incidents and service requests.
  • Experience with Security Awareness management: Identity & Access Management, helping users understand security policies and best practices and responding to basic security-related tickets (phishing emails, suspicious links, password issues, MFA problems, etc.)
  • Experience demonstrating advanced time management skills and multi-tasking skills


Other Requirements:

  • Completion of high school curriculum or equivalent. Prefer Associate degree or higher in computer science or related field.
  • Reliable transportation and possession of a valid class C driver's license


Preferred Certification:

  • CompTIA A+ Certification
  • Microsoft 365 Certification


Responsibilities:

  • Serves as the first contact with customers who need technical assistance via the phone.
  • Troubleshoots, diagnoses, and resolves technical hardware and/or software issues.
  • Performs troubleshooting using different diagnostic techniques.
  • Provide quick resolution and excellent customer service
  • Redirects unresolved issues to the next level of support personnel.
  • Provides needed information on IT products and/or services.
  • Keep record of the reported problem(s) and the resolution via the ticketing system
  • Follow-up with customers on unresolved issues and tickets submitted via the web portal
  • Demonstrate professional level soft skills that results in high customer satisfaction scores
  • 1In-depth knowledge of computer systems and mobile devices running Microsoft Windows 10 & 11, Mac OS & iOS & Microsoft Office Suite
  • Performs other related duties as assigned.


Airport Special Requirements:

  • Must obtain an Airport Identification/Access Badge (badge) in accordance with Department of Homeland Security Transportation Security Administration (TSA) requirements in Chapter 49 of the Code of Federal Regulations Part 1500 et al., and DFW Airport’s Airport Security Program within thirty (30) days from date of employment and maintain qualification for a badge upon each badge renewal.

Regards

Vinay S

vinay.s@themesoft.com

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