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Computer Help Desk Jobs in Dallas, TX (NOW HIRING)

Methodist Health System

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... Computer Science, Information Systems or related field preferred. • Related technical school or ...

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

Education: Bachelor's degree in Information Technology, Computer Science, Business, or related ... with help desk ticketing systems and remote support tools. • Candidates with a short notice ...

Texas Wesleyan University

IT Help Desk

Fort Worth, TX · On-site

... computer and software related issues * Reset student email and domain account passwords * Provide ... Keep warehouse, Help Desk and tech benches orderly and safe by keeping area organized and ready for ...

DR Horton

Help Desk Specialist I

Arlington, TX · On-site

Horton, Inc. is currently looking for a Help Desk Specialist I . The right candidate will be ... Perform end user computer refreshes * Complete work orders, fully documenting each step of the ...

Texas Wesleyan University

IT Help Desk

Fort Worth, TX

... computer and software related issues * Reset student email and domain account passwords * Provide ... Keep warehouse, Help Desk and tech benches orderly and safe by keeping area organized and ready for ...

City of Mesquite

Help Desk Technician

Mesquite, TX

$19.84 - $23.15/hr

Investigate and resolve rudimentary computer software and hardware problems of users; receive calls ... Monitor helpdesk ticket queue. Serves as department payroll administrator. OTHER DUTIES AND ...

Behavioral Health Group

Help Desk Intern

Dallas, TX · On-site

$14.75 - $19.75/hr

Service Desk, Desktop Software Support, Computer Operations, and others. Summary of Essential Job Functions The key responsibilities of the Help Desk Intern include but not limited to: Duties and ...

ACH Child and Family Services

Help Desk Technician

Allen, TX · On-site

$18.50 - $25/hr

Responsible for providing technical assistance and support related to computer systems, hardware ... Experience with call center/helpdesk ticketing system required. Experience with electronic health ...

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Computer Help Desk information

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How much do computer help desk jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for computer help desk in Dallas, TX is $22.91, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.67 per hour, depending on experience, location, and employer.

What is a computer help desk professional?

Computer help desk professionals are IT support specialists who assist users with technical issues related to computers, software, hardware, and networks. They provide support via phone, email, chat, or in-person, troubleshooting problems, answering questions, and guiding users through solutions. Help desk professionals play a crucial role in maintaining productivity by resolving technical issues promptly and ensuring systems run smoothly.

What are the key skills and qualifications needed to thrive as a computer help desk professional?

To thrive as a Computer Help Desk professional, you need strong troubleshooting abilities, foundational IT knowledge, and often a relevant certification like CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote desktop software, and basic networking tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills ensure timely support, user satisfaction, and the smooth functioning of IT systems within an organization.

What are some common challenges faced on a computer help desk, and how can I prepare for them?

One common challenge on a computer help desk is handling multiple support requests simultaneously while maintaining a high level of customer service. You may encounter frustrated users or complex technical issues that require quick problem-solving and effective communication. Preparing by strengthening your troubleshooting skills, familiarizing yourself with common software and hardware issues, and practicing patience can help you succeed. Additionally, learning to prioritize tasks and use help desk ticketing systems efficiently will make your workflow smoother.

What is the difference between Computer Help Desk vs Computer Support Specialist?

AspectComputer Help DeskComputer Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, on-site supportTechnical support, troubleshooting, on-site or remote
Employer & IndustryIT service providers, corporate IT departmentsIT consulting firms, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting rolesTechnical problem solving, system support

The main difference between a Computer Help Desk and a Computer Support Specialist lies in their scope and focus. Help Desk roles typically involve initial customer contact and basic troubleshooting, often in call centers or support desks. Support Specialists handle more complex technical issues, often requiring deeper technical knowledge and hands-on support. Both roles are essential in IT support, but they differ in responsibilities and work environments.

Are computer help desk jobs hard to get?

Computer help desk jobs are generally accessible to candidates with basic technical skills, good communication, and problem-solving abilities. Entry-level positions often require certifications like CompTIA A+ and may involve on-the-job training, making them attainable for many job seekers. Competition can vary based on location and experience, but these roles are typically available for those with the right foundational knowledge.

Is help desk a good career?

A help desk or computer help desk role is a common entry-level IT position that involves troubleshooting technical issues, providing customer support, and maintaining hardware and software. It offers opportunities to develop technical skills, earn certifications like CompTIA A+, and advance into specialized IT roles or management positions. The job typically requires strong communication skills and problem-solving abilities and can provide stable employment in various industries.

What cities near Dallas, TX are hiring for Computer Help Desk jobs?

Cities near Dallas, TX with the most Computer Help Desk job openings:

Computer Help Desk jobs near you
Infographic showing various Computer Help Desk job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $47,635 per year, or $22.9 per hour.

HELP DESK ANALYST

Dallas, TX • On-site

Methodist Health System
See more jobs at Methodist Health Systemexternal

$20.25 - $27.75/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Hours of Work :
Monday - Friday
Days Of Week :
8a - 4:30p
Work Shift :
Job Description :
Your Job:
The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to telephone calls, emails and personal requests for technical support. Documents, tracks, and monitors issues to ensure a timely resolution. Identifies, researches resolves and/or escalates technical problems. Applies learned skills to perform problem resolution across integrated platforms, systems, processes and departments. Reports to a supervisor or manager. Supports the Mission, Vision, Values and Strategic Goals of Methodist Health System
Your Job Requirements:
• High School Diploma or Equivalent required.
• Associate or Bachelor's Degree in Computer Science, Information Systems or related field preferred.
• Related technical school or military experience accepted.
• Microsoft Office Specialist (MOS), Microsoft Certified Desktop Support Technician (MCDST), HDI Desktop Support Technician or Support Center Analyst (HDI-DST) or equivalent certifications.
• 2 plus years of relevant business support and/ or information technology support experience in a Client/Server operations environment with demonstrated skills in the Microsoft Office Suite. Preference will be given for experience in a multi-site operation supporting a current Windows Operating Systems' environment
• Previous experience in Healthcare Information Services preferred.
• Ability to effectively communicate in English, both written and verbally, with technical and non-technical users.
• Maturing level of analytical ability to find solutions to increasingly difficult technical or administrative problems.
• Customer service oriented with demonstrated skills in service recovery.
• Ability to work any hours to support 24 × 7 operations.
• Availability to travel between campuses
Your Job Responsibilities:
• Adhere to Help Desk best practices and to shift scheduling. This includes volunteering to cover other shifts including operators and for weekends and off-hours needs
• Develop and maintain new and creative methods for distributing Help Desk solutions to the user population striving for a high satisfaction level of customer service. This includes the utilization of collaborative technology (e.g... SharePoint, unified communications, What's Up Gold, etc.)
• Maintain Help Desk operator performance SLA quotas. This includes training new members to the Help Desk and bringing them up to date. Additionally, this includes, working collaboratively with other IS groups in ad hoc group requests.
• Maintain highly accurate trouble ticket entries in the Help Desk software system
• Participate in training programs to address the shifting application support needs of the help desk. This includes participation with the End User Tech team for rounding and departmental support.
Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned:
  • Great Place to Work Certified 2026-2027
  • Glassdoor's Best Places to Work 2025 & 2026
  • Glassdoor's Best Places to Work in Healthcare, Biotech & Pharma 2026
  • TIME's Best Companies for Future Leaders 2025 & 2026
  • Newsweek's America's Most Admired Workplaces 2026
  • Glassdoor's Best-Led Companies 2025
  • Fortune Best Workplaces in Health Care 2025
  • Military Friendly Gold Employer 2025
  • Becker's Hospital Review 150 Top Places to Work in Healthcare 2025
  • Newsweek's Americas Greatest Workplaces 2025

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