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Computer Help Desk Jobs in Dallas, TX (NOW HIRING)

STULZ USA

Helpdesk Technician III

Denton, TX · On-site

$18.75 - $25.25/hr

IT Hardware Administrator & Help Desk Technician III Summary The IT Hardware Administrator & Help ... An associate's degree or technical certification in Information Technology, Computer Science, or a ...

STULZ USA

Helpdesk Technician III

Denton, TX

$18.75 - $25.25/hr

IT Hardware Administrator & Help Desk Technician III Summary The IT Hardware Administrator & Help ... An associate's degree or technical certification in Information Technology, Computer Science, or a ...

Themesoft, Inc.

Helpdesk Specialist

Euless, TX · On-site

... using computer systems, mobile devices, and printing for both hardware and software. Required Experience (3+ years): * Experience providing technical support for an IT Solutions Desk/Help Desk ...

ISHIR

Helpdesk Specialist

Euless, TX · On-site

Required : • Experience providing technical support for an IT Solutions Desk/Help Desk/Service ... Prefer Associate degree or higher in computer science or related field. • Reliable transportation ...

Cannonball Recruiting LLC

Helpdesk Technician III

Denton, TX

$18.75 - $25.25/hr

Summary The IT Hardware Administrator & Help Desk Technician is the primary point of contact for ... An associate's degree or technical certification in Information Technology, Computer Science, or a ...

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All JobsComputer Help Desk JobsComputer Help Desk Jobs in Dallas, TX

Computer Help Desk information

See Dallas, TX salary details

$12

$22

$33

How much do computer help desk jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for computer help desk in Dallas, TX is $22.90, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.67 per hour, depending on experience, location, and employer.

What is the difference between Computer Help Desk vs Computer Support Specialist?

AspectComputer Help DeskComputer Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, on-site supportTechnical support, troubleshooting, on-site or remote
Employer & IndustryIT service providers, corporate IT departmentsIT consulting firms, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting rolesTechnical problem solving, system support

The main difference between a Computer Help Desk and a Computer Support Specialist lies in their scope and focus. Help Desk roles typically involve initial customer contact and basic troubleshooting, often in call centers or support desks. Support Specialists handle more complex technical issues, often requiring deeper technical knowledge and hands-on support. Both roles are essential in IT support, but they differ in responsibilities and work environments.

What are computer help desk professionals?

Computer help desk professionals are IT support specialists who assist users with technical issues related to computers, software, hardware, and networks. They provide support via phone, email, chat, or in-person, troubleshooting problems, answering questions, and guiding users through solutions. Help desk professionals play a crucial role in maintaining productivity by resolving technical issues promptly and ensuring systems run smoothly.

What jobs pay $10,000 a month without a degree?

In the computer help desk field, earning $10,000 a month typically requires advanced experience, certifications, or specialized skills rather than just the job title. High-paying roles may involve senior technical support, network administration, or cybersecurity positions that often demand industry certifications like CompTIA or Cisco, along with extensive experience. Entry-level help desk jobs usually pay less, but advancing into specialized or managerial roles can lead to higher salaries without a degree requirement.

What are the key skills and qualifications needed to thrive as a Computer Help Desk professional, and why are they important?

To thrive as a Computer Help Desk professional, you need strong troubleshooting abilities, foundational IT knowledge, and often a relevant certification like CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote desktop software, and basic networking tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills ensure timely support, user satisfaction, and the smooth functioning of IT systems within an organization.

Are help desk jobs still in demand?

Help desk jobs, including computer help desk roles, remain in demand as organizations continue to rely on IT support for troubleshooting hardware, software, and network issues. These positions often require strong communication skills and knowledge of common operating systems and support tools, with demand driven by ongoing technology upgrades and cybersecurity needs.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing Computer Help Desk professionals to focus on more complex issues. However, AI does not fully replace human support, as many technical problems require critical thinking, customer service skills, and personalized assistance that only trained technicians can provide.

What are some common challenges faced on a computer help desk, and how can I prepare for them?

One common challenge on a computer help desk is handling multiple support requests simultaneously while maintaining a high level of customer service. You may encounter frustrated users or complex technical issues that require quick problem-solving and effective communication. Preparing by strengthening your troubleshooting skills, familiarizing yourself with common software and hardware issues, and practicing patience can help you succeed. Additionally, learning to prioritize tasks and use help desk ticketing systems efficiently will make your workflow smoother.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as senior software engineers, IT consultants, or cybersecurity experts, especially those with extensive experience or certifications. These positions typically require advanced skills, a strong professional reputation, and often involve consulting, contract work, or leadership responsibilities in technology or finance sectors.
What cities near Dallas, TX are hiring for Computer Help Desk jobs? Cities near Dallas, TX with the most Computer Help Desk job openings:
Computer Help Desk jobs near you
Sr. Help Desk Technician (L2-3_GW) Plano, TX

Sr. Help Desk Technician (L2-3_GW) Plano, TX

Diverge IT

Plano, TX • On-site

$32 - $34/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

About the job

Position: Senior Help Desk Technician

Job Type: Full-time

Schedule: 8A-5P PST Monday - Friday

Work Location: On-site Plano, Tx

Pay Range $32 - $34 per hour

About Us:

At DivergeIT, we're recognized for our innovative approach to IT consulting and managed services. We help organizations navigate digital transformation by delivering tailored technology strategies that drive business growth. We're seeking a highly skilled and motivated Senior Help Desk Technician to join our dynamic team and further our commitment to excellence.

Why Join DivergeIT?

At DivergeIT, we offer a collaborative and innovative work environment where your expertise will be valued, and your contributions will make a tangible impact. We are committed to supporting your professional growth through continuous learning opportunities and certifications.

Position Overview

The ideal candidate will be the senior escalation point for a team of technicians of varied skillsets and experience. These technicians provide remote support to clients who possess both Windows and Apple environments.

The ideal candidate must demonstrate current knowledge of Microsoft Windows 10/11, Office products, Microsoft 365 (Admin portal), Azure (Entra), Intune (Endpoint Manager), and MACs up to Catalina (v15). The Senior Technician must also be fully versed in the Office 365 suite of products to include Outlook, SharePoint, and Teams setup on both PCs, MACs and mobile devices.

You must have a solid foundation in troubleshooting Cloud-based network technologies across multiple client environments, user desktop issues concerning network connectivity, email, printers, and user account permissions.

Experience

  • 5+ years IT Technical Support in Windows and MAC Environments
  • 5+ years Microsoft Intune
  • 5+ years Microsoft 365
  • 5+ years Azure
  • Networking Support Experience
  • Troubleshoot and diagnosing root cause of issues

Certifications (within the past 5 years)

  • Windows MDAA - Modern Desktop Administrator Associate
  • Apple Certified Support Professional (ASCP)
  • Apple Certified Associate - Mac Integration Basics


Education

  • Bachelor's degree in information technology, Computer Science, or a related field is preferred.
  • A combination of education and experience will also be considered.

Benefits (Once Eligible):

  • 401(k) with matching once eligible
  • Medical, Dental, Vision and Life Insurance once eligible (ee contribution required)
  • Paid Time Off
  • Professional Development and Certification Reimbursement (with approval)

Join us at DivergeIT and become a part of a forward-thinking team that values your expertise and dedication. Your skills will help shape the future of our customers and your professional journey will continue to grow. Please submit your resume in pdf format for consideration

Employment Type: FULL_TIME

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