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Computer Help Desk Jobs in Austin, TX (NOW HIRING)

Avani Technology Solutions, Inc.

Help Desk

Austin, TX · On-site

$19.75 - $26.75/hr

The contractor will be work in the Agency's Help Desk and receive calls for assistance relating to the utilization of computer equipment and software. * The contractor's responsibilities will be to ...

Robert Half

Help Desk Tier I

Austin, TX · On-site

$22 - $26/hr

Associate degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience. * At least 1 year of experience in help desk, desktop support, or technical ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

Allen Control Systems (ACS) is a cutting-edge defense startup focused on developing autonomous gun turrets with advanced computer vision and control systems. They are seeking an IT Help Desk Engineer ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

We are developing an autonomous gun turret using advanced computer vision and control systems to ... Position Overview We are seeking an IT Help Desk Engineer to provide first-line technical support ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

... AI, computer vision, precision motion, and advanced hardware to solve complex defense challenges ... Position Overview We are seeking an IT Help Desk Engineer to provide first-line technical support ...

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All JobsComputer Help Desk JobsComputer Help Desk Jobs in Austin, TX

Computer Help Desk information

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$12

$22

$33

How much do computer help desk jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for computer help desk in Austin, TX is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.72 per hour, depending on experience, location, and employer.

What is a computer help desk professional?

Computer help desk professionals are IT support specialists who assist users with technical issues related to computers, software, hardware, and networks. They provide support via phone, email, chat, or in-person, troubleshooting problems, answering questions, and guiding users through solutions. Help desk professionals play a crucial role in maintaining productivity by resolving technical issues promptly and ensuring systems run smoothly.

What are the key skills and qualifications needed to thrive as a computer help desk professional?

To thrive as a Computer Help Desk professional, you need strong troubleshooting abilities, foundational IT knowledge, and often a relevant certification like CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote desktop software, and basic networking tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills ensure timely support, user satisfaction, and the smooth functioning of IT systems within an organization.

What are some common challenges faced on a computer help desk, and how can I prepare for them?

One common challenge on a computer help desk is handling multiple support requests simultaneously while maintaining a high level of customer service. You may encounter frustrated users or complex technical issues that require quick problem-solving and effective communication. Preparing by strengthening your troubleshooting skills, familiarizing yourself with common software and hardware issues, and practicing patience can help you succeed. Additionally, learning to prioritize tasks and use help desk ticketing systems efficiently will make your workflow smoother.

What is the difference between Computer Help Desk vs Computer Support Specialist?

AspectComputer Help DeskComputer Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, on-site supportTechnical support, troubleshooting, on-site or remote
Employer & IndustryIT service providers, corporate IT departmentsIT consulting firms, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting rolesTechnical problem solving, system support

The main difference between a Computer Help Desk and a Computer Support Specialist lies in their scope and focus. Help Desk roles typically involve initial customer contact and basic troubleshooting, often in call centers or support desks. Support Specialists handle more complex technical issues, often requiring deeper technical knowledge and hands-on support. Both roles are essential in IT support, but they differ in responsibilities and work environments.

Are computer help desk jobs hard to get?

Computer help desk jobs are generally accessible to candidates with basic technical skills, good communication, and problem-solving abilities. Entry-level positions often require certifications like CompTIA A+ and may involve on-the-job training, making them attainable for many job seekers. Competition can vary based on location and experience, but these roles are typically available for those with the right foundational knowledge.

Is help desk a good career?

A help desk or computer help desk role is a common entry-level IT position that involves troubleshooting technical issues, providing customer support, and maintaining hardware and software. It offers opportunities to develop technical skills, earn certifications like CompTIA A+, and advance into specialized IT roles or management positions. The job typically requires strong communication skills and problem-solving abilities and can provide stable employment in various industries.

What are the most commonly searched types of Computer Help Desk jobs in Austin, TX?

The most popular types of Computer Help Desk jobs in Austin, TX are:

What cities near Austin, TX are hiring for Computer Help Desk jobs?

Cities near Austin, TX with the most Computer Help Desk job openings:

Computer Help Desk jobs near you
Infographic showing various Computer Help Desk job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $47,772 per year, or $23 per hour.

Help Desk

Austin, TX • On-site

Avani Technology Solutions, Inc.
IT Services • 201 - 500 employees
Learn more about Avani Technology Solutions, Inc.external

$19.75 - $26.75/hr

Full-time

Re-posted 25 days ago

Job description

Position: Help Desk
Location: 4200 Smith School Road, Austin, Texas 78744
Duration: 5+ months
  • The contractor will be work in the Agency's Help Desk and receive calls for assistance relating to the utilization of computer equipment and software.
  • The contractor's responsibilities will be to provide moderately complex Level-I system support.
  • Problem analysis and resolutions in support of the Agency's Local Area Network (LAN), Wide Area Network (WAN).
  • Custom agency applications and stand-alone microcomputers;
  • Provide technical assistance in the administration of agency standard Windows operating systems, applications, software, hardware, telecommunications and networking environments;
  • Install and configure agency standard software applications;
  • Apply and configure hardware and software upgrades to agency microcomputers;
  • Log, track and resolve problem calls utilizing the Remedy help desk software package.

II. Worker Skills And Qualifications:
Minimum Requirements:
Years
Skills/Experience
2
Knowledge of microcomputer architecture and design
2
Skill in delivering excellent Level-I technical support
2
Skill in problem analysis and utilizing appropriate procedures and techniques to effect problem resolutions
2
Skill in generating detailed and accurate documentation on microcomputer hardware and software problems
2
Skill in providing quality customer service in a courteous and professional manner
2
Ability to generate detailed and accurate problem call tickets utilizing agency standard call tracking system
2
Ability to install, configure and trouble-shoot agency standard microcomputers and their related peripheral equipment
2
Experience providing phone based support in a call center or help desk environment
Preferences:
Years
Skills/Experience

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