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Computer Help Desk Jobs in Austin, TX (NOW HIRING)

Avani Technology Solutions, Inc.

Help Desk

Austin, TX · On-site

$19.75 - $26.75/hr

The contractor will be work in the Agency's Help Desk and receive calls for assistance relating to the utilization of computer equipment and software. * The contractor's responsibilities will be to ...

Connect Tech+Talent

Help Desk Technician

Austin, TX · On-site

$19.75 - $26.75/hr

Help Desk Technician Austin, Texas 6 Months Functional Responsibilities: Performs Service Desk ... computer system users on a variety of issues Responds to telephone calls, email and personal ...

Contigo Technology LLC

Be Seen First

Help Desk Technician

Austin, TX · On-site

$40K - $45K/yr

Basic knowledge of computer hardware and software, as well as experience with troubleshooting and ... As a Help Desk Technician at Contigo Technology, you will: * Document all relevant end-user ...

Curative HR LLC

Help Desk Technician

Austin, TX · On-site

$60K - $75K/yr

The Help Desk Technician will provide first-line support to end users, resolve technical issues ... Associate's degree in Information Technology, Computer Science, or a related field, or equivalent ...

Curative HR LLC

Help Desk Technician

Austin, TX · On-site

$19.75 - $26.75/hr

The Help Desk Technician will provide first-line support to end users, resolve technical issues ... Associate's degree in Information Technology, Computer Science, or a related field, or equivalent ...

Curative HR LLC

Help Desk Technician

Austin, TX · On-site

$19.75 - $26.75/hr

The Help Desk Technician will provide first-line support to end users, resolve technical issues ... Associate's degree in Information Technology, Computer Science, or a related field, or equivalent ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

Allen Control Systems (ACS) is a cutting-edge defense startup focused on developing autonomous gun turrets with advanced computer vision and control systems. They are seeking an IT Help Desk Engineer ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

They are seeking an IT Help Desk Engineer to provide first-line technical support, troubleshoot ... Preferred : • Bachelor's degree in Information Technology, Computer Science, or related field ...

Contigo Technology LLC

Be Seen First

Bilingual (English/Spanish) Help Desk Technician

Austin, TX · On-site

$40K - $45K/yr

Basic knowledge of computer hardware and software, as well as experience with troubleshooting and ... As a Help Desk Technician at Contigo Technology, you will: * Document all relevant end-user ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

We are developing an autonomous gun turret using advanced computer vision and control systems to ... Position Overview We are seeking an IT Help Desk Engineer to provide first-line technical support ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

We are developing an autonomous gun turret using advanced computer vision and control systems to ... Position Overview We are seeking an IT Help Desk Engineer to provide first-line technical support ...

Na Oiwi Kane

Computer Support Specialist

Austin, TX · On-site

Manage help desk requests, incident reports, and service tickets, ensuring timely resolution ... Computer Support Specialist must have: * Active Secret Security Clearance with the ability to ...

TenCate Americas

IT Service Desk Manager

Cedar Park, TX · On-site

Required : • Bachelor's degree in Information Technology, Computer Science, or a related field ... Desk or technical support teams. • Demonstrated experience managing frontline support functions ...

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Computer Help Desk information

See Austin, TX salary details

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How much do computer help desk jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for computer help desk in Austin, TX is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.72 per hour, depending on experience, location, and employer.

What is the difference between Computer Help Desk vs Computer Support Specialist?

AspectComputer Help DeskComputer Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, on-site supportTechnical support, troubleshooting, on-site or remote
Employer & IndustryIT service providers, corporate IT departmentsIT consulting firms, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting rolesTechnical problem solving, system support

The main difference between a Computer Help Desk and a Computer Support Specialist lies in their scope and focus. Help Desk roles typically involve initial customer contact and basic troubleshooting, often in call centers or support desks. Support Specialists handle more complex technical issues, often requiring deeper technical knowledge and hands-on support. Both roles are essential in IT support, but they differ in responsibilities and work environments.

What are computer help desk professionals?

Computer help desk professionals are IT support specialists who assist users with technical issues related to computers, software, hardware, and networks. They provide support via phone, email, chat, or in-person, troubleshooting problems, answering questions, and guiding users through solutions. Help desk professionals play a crucial role in maintaining productivity by resolving technical issues promptly and ensuring systems run smoothly.

What jobs pay $10,000 a month without a degree?

In the computer help desk field, earning $10,000 a month typically requires advanced experience, certifications, or specialized skills rather than just the job title. High-paying roles may involve senior technical support, network administration, or cybersecurity positions that often demand industry certifications like CompTIA or Cisco, along with extensive experience. Entry-level help desk jobs usually pay less, but advancing into specialized or managerial roles can lead to higher salaries without a degree requirement.

What are the key skills and qualifications needed to thrive as a Computer Help Desk professional, and why are they important?

To thrive as a Computer Help Desk professional, you need strong troubleshooting abilities, foundational IT knowledge, and often a relevant certification like CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote desktop software, and basic networking tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills ensure timely support, user satisfaction, and the smooth functioning of IT systems within an organization.

Are help desk jobs still in demand?

Help desk jobs, including computer help desk roles, remain in demand as organizations continue to rely on IT support for troubleshooting hardware, software, and network issues. These positions often require strong communication skills and knowledge of common operating systems and support tools, with demand driven by ongoing technology upgrades and cybersecurity needs.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing Computer Help Desk professionals to focus on more complex issues. However, AI does not fully replace human support, as many technical problems require critical thinking, customer service skills, and personalized assistance that only trained technicians can provide.

What are some common challenges faced on a computer help desk, and how can I prepare for them?

One common challenge on a computer help desk is handling multiple support requests simultaneously while maintaining a high level of customer service. You may encounter frustrated users or complex technical issues that require quick problem-solving and effective communication. Preparing by strengthening your troubleshooting skills, familiarizing yourself with common software and hardware issues, and practicing patience can help you succeed. Additionally, learning to prioritize tasks and use help desk ticketing systems efficiently will make your workflow smoother.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as senior software engineers, IT consultants, or cybersecurity experts, especially those with extensive experience or certifications. These positions typically require advanced skills, a strong professional reputation, and often involve consulting, contract work, or leadership responsibilities in technology or finance sectors.
What are the most commonly searched types of Computer Help Desk jobs in Austin, TX? The most popular types of Computer Help Desk jobs in Austin, TX are:
What cities near Austin, TX are hiring for Computer Help Desk jobs? Cities near Austin, TX with the most Computer Help Desk job openings:
Computer Help Desk jobs near you
Help Desk

Help Desk

Avani Technology Solutions, Inc.

Austin, TX • On-site

$19.75 - $26.75/hr

Full-time

Posted 21 days ago

Job description

Position: Help Desk
Location: 4200 Smith School Road, Austin, Texas 78744
Duration: 5+ months
  • The contractor will be work in the Agency's Help Desk and receive calls for assistance relating to the utilization of computer equipment and software.
  • The contractor's responsibilities will be to provide moderately complex Level-I system support.
  • Problem analysis and resolutions in support of the Agency's Local Area Network (LAN), Wide Area Network (WAN).
  • Custom agency applications and stand-alone microcomputers;
  • Provide technical assistance in the administration of agency standard Windows operating systems, applications, software, hardware, telecommunications and networking environments;
  • Install and configure agency standard software applications;
  • Apply and configure hardware and software upgrades to agency microcomputers;
  • Log, track and resolve problem calls utilizing the Remedy help desk software package.

II. Worker Skills And Qualifications:
Minimum Requirements:
Years
Skills/Experience
2
Knowledge of microcomputer architecture and design
2
Skill in delivering excellent Level-I technical support
2
Skill in problem analysis and utilizing appropriate procedures and techniques to effect problem resolutions
2
Skill in generating detailed and accurate documentation on microcomputer hardware and software problems
2
Skill in providing quality customer service in a courteous and professional manner
2
Ability to generate detailed and accurate problem call tickets utilizing agency standard call tracking system
2
Ability to install, configure and trouble-shoot agency standard microcomputers and their related peripheral equipment
2
Experience providing phone based support in a call center or help desk environment
Preferences:
Years
Skills/Experience

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