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Computer Help Desk Jobs in Austin, TX (NOW HIRING)

NinjaOne

Service Desk Technician

Austin, TX · On-site

... in IT, Computer Science, or a related field is a plus e.g., CompTIA A+, Google IT Support Certificate. * 1-3 years of IT support experience, including internships, help desk roles, or relevant ...

Tencate Grass

IT Service Desk Manager

Cedar Park, TX · On-site

Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent ... Desk or technical support teams. * Demonstrated experience managing frontline support functions ...

NinjaOne

Service Desk Technician

Austin, TX · On-site

... in IT, Computer Science, or a related field is a plus e.g., CompTIA A+, Google IT Support Certificate. * 1-3 years of IT support experience, including internships, help desk roles, or relevant ...

NinjaOne

Service Desk Technician

Austin, TX

... in IT, Computer Science, or a related field is a plus e.g., CompTIA A+, Google IT Support Certificate. * 1-3 years of IT support experience, including internships, help desk roles, or relevant ...

NinjaOne

Service Desk Technician

Austin, TX

... in IT, Computer Science, or a related field is a plus e.g., CompTIA A+, Google IT Support Certificate. * 1-3 years of IT support experience, including internships, help desk roles, or relevant ...

DR Horton

System Support Specialist II

Austin, TX · On-site

Other duties may be assigned. • Fulfill the requirement to work standard Help Desk hours of ... Any mortgage-related, computer or I.T. certificate is beneficial Come join a winning team with a ...

DHI Mortgage

System Support Specialist II

Austin, TX

Fulfill the requirement to work standard Help Desk hours of operation M-F 7:00am-7:00pm Central ... Any mortgage-related, computer or I.T. certificate is beneficial Come join a winning team with a ...

AtWork!

Front Desk Agent

Cedar Park, TX · On-site

$15 - $17/hr

The ideal candidate will provide exceptional guest service while helping maintain a clean, safe ... Basic computer and communication skills required * Bilingual in Spanish is a plus * Reliable ...

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All JobsComputer Help Desk JobsComputer Help Desk Jobs in Austin, TX

Computer Help Desk information

See Austin, TX salary details

$12

$22

$33

How much do computer help desk jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for computer help desk in Austin, TX is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.72 per hour, depending on experience, location, and employer.

What is the difference between Computer Help Desk vs Computer Support Specialist?

AspectComputer Help DeskComputer Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, on-site supportTechnical support, troubleshooting, on-site or remote
Employer & IndustryIT service providers, corporate IT departmentsIT consulting firms, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting rolesTechnical problem solving, system support

The main difference between a Computer Help Desk and a Computer Support Specialist lies in their scope and focus. Help Desk roles typically involve initial customer contact and basic troubleshooting, often in call centers or support desks. Support Specialists handle more complex technical issues, often requiring deeper technical knowledge and hands-on support. Both roles are essential in IT support, but they differ in responsibilities and work environments.

What are computer help desk professionals?

Computer help desk professionals are IT support specialists who assist users with technical issues related to computers, software, hardware, and networks. They provide support via phone, email, chat, or in-person, troubleshooting problems, answering questions, and guiding users through solutions. Help desk professionals play a crucial role in maintaining productivity by resolving technical issues promptly and ensuring systems run smoothly.

What jobs pay $10,000 a month without a degree?

In the computer help desk field, earning $10,000 a month typically requires advanced experience, certifications, or specialized skills rather than just the job title. High-paying roles may involve senior technical support, network administration, or cybersecurity positions that often demand industry certifications like CompTIA or Cisco, along with extensive experience. Entry-level help desk jobs usually pay less, but advancing into specialized or managerial roles can lead to higher salaries without a degree requirement.

What are the key skills and qualifications needed to thrive as a Computer Help Desk professional, and why are they important?

To thrive as a Computer Help Desk professional, you need strong troubleshooting abilities, foundational IT knowledge, and often a relevant certification like CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote desktop software, and basic networking tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills ensure timely support, user satisfaction, and the smooth functioning of IT systems within an organization.

Are help desk jobs still in demand?

Help desk jobs, including computer help desk roles, remain in demand as organizations continue to rely on IT support for troubleshooting hardware, software, and network issues. These positions often require strong communication skills and knowledge of common operating systems and support tools, with demand driven by ongoing technology upgrades and cybersecurity needs.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing Computer Help Desk professionals to focus on more complex issues. However, AI does not fully replace human support, as many technical problems require critical thinking, customer service skills, and personalized assistance that only trained technicians can provide.

What are some common challenges faced on a computer help desk, and how can I prepare for them?

One common challenge on a computer help desk is handling multiple support requests simultaneously while maintaining a high level of customer service. You may encounter frustrated users or complex technical issues that require quick problem-solving and effective communication. Preparing by strengthening your troubleshooting skills, familiarizing yourself with common software and hardware issues, and practicing patience can help you succeed. Additionally, learning to prioritize tasks and use help desk ticketing systems efficiently will make your workflow smoother.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as senior software engineers, IT consultants, or cybersecurity experts, especially those with extensive experience or certifications. These positions typically require advanced skills, a strong professional reputation, and often involve consulting, contract work, or leadership responsibilities in technology or finance sectors.
What are the most commonly searched types of Computer Help Desk jobs in Austin, TX? The most popular types of Computer Help Desk jobs in Austin, TX are:
What cities near Austin, TX are hiring for Computer Help Desk jobs? Cities near Austin, TX with the most Computer Help Desk job openings:
Computer Help Desk jobs near you
Service Desk Technician

Service Desk Technician

NinjaOne

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

About the Role
We are seeking a motivated Service Desk Technician to join our growing IT department. This role acts as the frontline of IT support, delivering fast, accurate, and approachable assistance to employees for their everyday technical needs and requests. You will troubleshoot hardware and software problems, assist with system access, and support a variety of technologies. Collaborate with senior technicians and administrators, you will gain hands-on experience with devices, enterprise systems, and cloud platforms. This is a great opportunity to build your technical skills and grow within a structured, team-oriented environment while contributing to the efficiency of our IT operations.
 
Location – Austin TX. 
 
What You’ll be Doing
  • Monitor and respond to incoming IT support tickets, chats, and walk-ups, ensuring requests are logged accurately and acknowledged promptly.
  • Perform initial triage of incidents and service requests, gathering key details and applying documented troubleshooting steps before escalating when needed.
  • Resolve common end-user issues including password resets, account unlocks, hardware setup, software installation, and connectivity problems.
  • Follow established standard operating procedure and knowledge base articles to deliver consistent, high-quality support across the organization.
  • Document troubleshooting steps and resolution details clearly in FreshService to support team knowledge and reporting.
  • Assist with onboarding and offboarding tasks such as provisioning accounts, configuring devices, and collecting equipment.
  • Escalate complex or unresolved issues to Tier 2 technicians with well-documented handoff notes.
  • Other duties as needed.
 
About You
  • High school diploma or equivalent; coursework or certification in IT, Computer Science, or a related field is a plus e.g., CompTIA A+, Google IT Support Certificate.
  • 1–3 years of IT support experience, including internships, help desk roles, or relevant academic/lab work.
  • Eagerness to learn IT tools, processes, and best practices in a fast-paced environment.
  • Passion for helping others leverage technology to excel at their role.
  • Knowledge with Windows or macOS troubleshooting.
  • Knowledge of device software security best practices. 
  • Basic understanding of hardware functionality and troubleshooting methodology.
  • Working knowledge of Microsoft Office 365 suite.
  • Experience with ticketing or ITSM platforms such as FreshService, Jira Service Desk, Zendesk, or ServiceNow.
  • Comfortable communicating clearly and professionally in writing, over the phone, and face-to-face.
  • Organized, detail-oriented, and able to manage multiple open tickets while maintaining consistent communication.
  • Experience with remote support tools e.g., NinjaOne, Intune, TeamViewer, or similar is nice to have. 
  • Awareness of basic IT security practices account hygiene, phishing awareness, device compliance is nice to have.
  • Understanding fundamental networking concepts DNS, DHCP, VPN, and Wi-Fi troubleshooting is nice to have.

About Us 
NinjaOne unifies IT to simplify work for more than 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.   
 
What You’ll Love 
We are a collaborative, kind, and curious community. 
We honor your flexibility needs with full-time work that is hybrid remote. 
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
 
Additional Information
This position is NOT eligible for Visa sponsorship.
 
*Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.
 
Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. 
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

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