Help Desk Support Specialist
Columbus, OH · On-site
Maintains computer, fax, and phone system functionality by responding to user calls, emails or chat ... Works with Help Desk, IS personnel and Corporate Services to co-ordinate and complete the ...
Columbus, OH · On-site
Maintains computer, fax, and phone system functionality by responding to user calls, emails or chat ... Works with Help Desk, IS personnel and Corporate Services to co-ordinate and complete the ...
Columbus, OH · On-site
Maintains computer, fax, and phone system functionality by responding to user calls, emails or chat ... Works with Help Desk, IS personnel and Corporate Services to co-ordinate and complete the ...
Columbus, OH · On-site
Maintains computer, fax, and phone system functionality by responding to user calls, emails or chat ... Works with Help Desk, IS personnel and Corporate Services to co-ordinate and complete the ...
Columbus, OH · On-site
Maintains computer, fax, and phone system functionality by responding to user calls, emails or chat ... Works with Help Desk, IS personnel and Corporate Services to co-ordinate and complete the ...
$19.75 - $27/hr
... in computer science, computer information systems, computer programming, systems analysis, or ... Provides help desk support within the DSA (e.g., serves as initial contact for internal & external ...
$19.75 - $27/hr
... in computer science, computer information systems, computer programming, systems analysis, or ... Provides help desk support within the DSA (e.g., serves as initial contact for internal & external ...
Plain City, OH · On-site
Good understanding of computer systems, mobile devices and other tech products. * Ability to ... help desk ticket system. * Perform remote troubleshooting through diagnostic techniques and ...
Quick apply
Plain City, OH · On-site
Good understanding of computer systems, mobile devices and other tech products. * Ability to ... help desk ticket system. * Perform remote troubleshooting through diagnostic techniques and ...
Plain City, OH · On-site
Good understanding of computer systems, mobile devices and other tech products. * Ability to ... help desk ticket system. * Perform remote troubleshooting through diagnostic techniques and ...
Plain City, OH · On-site
Good understanding of computer systems, mobile devices and other tech products. * Ability to ... help desk ticket system. * Perform remote troubleshooting through diagnostic techniques and ...
Plain City, OH · On-site
Good understanding of computer systems, mobile devices and other tech products. * Ability to ... help desk ticket system. * Perform remote troubleshooting through diagnostic techniques and ...
Plain City, OH · On-site
Good understanding of computer systems, mobile devices and other tech products. * Ability to ... help desk ticket system. * Perform remote troubleshooting through diagnostic techniques and ...
Columbus, OH · On-site
$8.50/hr
The Help Desk Lead troubleshoots computer or software issues, determining source and advise of appropriate action. Complete application project based work including testing of primary application ...
Columbus, OH · On-site
$8.50/hr
The Help Desk Lead troubleshoots computer or software issues, determining source and advise of appropriate action. Complete application project based work including testing of primary application ...
Columbus, OH · On-site
$8.50/hr
The Help Desk Lead troubleshoots computer or software issues, determining source and advise of appropriate action. Complete application project based work including testing of primary application ...
Columbus, OH · On-site
$8.50/hr
The Help Desk Lead troubleshoots computer or software issues, determining source and advise of appropriate action. Complete application project based work including testing of primary application ...
$19.75 - $27/hr
There may be travel required within the City of Columbus. -Responds to technology service desk trouble tickets to resolve personal computer problems through on-site or remote simulation and/or re ...
$19.75 - $27/hr
There may be travel required within the City of Columbus. -Responds to technology service desk trouble tickets to resolve personal computer problems through on-site or remote simulation and/or re ...
Columbus, OH · On-site
$20 - $21/hr
Technical Support/ Help Desk Location: Columbus, OH, 43219 Duration: 06 Months Pay Rate: $21.00 ... Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals ...
Quick apply
Columbus, OH · On-site
$20 - $21/hr
Technical Support/ Help Desk Location: Columbus, OH, 43219 Duration: 06 Months Pay Rate: $21.00 ... Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals ...
Columbus, OH · On-site
$19.25 - $26/hr
... all computer systems applications, telephony and paging systems, personal computers and mobile ... Qualifications any one having help desk experience and customer service like inbound and outbound ...
Columbus, OH · On-site
$19.25 - $26/hr
... all computer systems applications, telephony and paging systems, personal computers and mobile ... Qualifications any one having help desk experience and customer service like inbound and outbound ...
Columbus, OH · On-site
He or she must have basic computer software and telephone skills. The objective of a Service Desk Coordinator is to create an extraordinary experience for service guests, prospective Future ...
Quick apply
Columbus, OH · On-site
He or she must have basic computer software and telephone skills. The objective of a Service Desk Coordinator is to create an extraordinary experience for service guests, prospective Future ...
He or she must have basic computer software and telephone skills. The objective of a Service Desk Coordinator is to create an extraordinary experience for service guests, prospective Future ...
He or she must have basic computer software and telephone skills. The objective of a Service Desk Coordinator is to create an extraordinary experience for service guests, prospective Future ...
Columbus, OH · On-site
$15/hr
He or she must have basic computer software and telephone skills. The objective of a Service Desk Coordinator is to create an extraordinary experience for service guests, prospective Future ...
Columbus, OH · On-site
$15/hr
He or she must have basic computer software and telephone skills. The objective of a Service Desk Coordinator is to create an extraordinary experience for service guests, prospective Future ...
Columbus, OH · On-site
He or she must have basic computer software and telephone skills. The objective of a Service Desk Coordinator is to create an extraordinary experience for service guests, prospective Future ...
Columbus, OH · On-site
He or she must have basic computer software and telephone skills. The objective of a Service Desk Coordinator is to create an extraordinary experience for service guests, prospective Future ...
Columbus, OH · On-site
$22 - $25/hr
Job Title: IT Support/ Help Desk Location: Columbus, OH 43219 Duration: 06 - 12 Months + Extensions ... computer skills, including typing, email communication, and navigating Windows-based systems ...
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Columbus, OH · On-site
$22 - $25/hr
Job Title: IT Support/ Help Desk Location: Columbus, OH 43219 Duration: 06 - 12 Months + Extensions ... computer skills, including typing, email communication, and navigating Windows-based systems ...
Columbus, OH · On-site
$19.75 - $27/hr
Title: Service Desk Analyst Location: Columbus, OH Duration: Long Term Interview Type: WebEx ... Receive phone calls and emails from users having problems with using computer software, website ...
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Columbus, OH · On-site
$19.75 - $27/hr
Title: Service Desk Analyst Location: Columbus, OH Duration: Long Term Interview Type: WebEx ... Receive phone calls and emails from users having problems with using computer software, website ...
Columbus, OH · On-site
$22 - $24/hr
Columbus, OH 43219 Job Duration: 12 months of contract Kindly help me out with your most updated ... Install, modify, clean up, run diagnostic programs, and repair computer hardware, peripherals, and ...
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Columbus, OH · On-site
$22 - $24/hr
Columbus, OH 43219 Job Duration: 12 months of contract Kindly help me out with your most updated ... Install, modify, clean up, run diagnostic programs, and repair computer hardware, peripherals, and ...
Columbus, OH · On-site
$16.50 - $21/hr
Required : • BACHELOR OF COMPUTER SCIENCE • Excellent interpersonal skills and team co-ordination • Hands-on experience in supporting IT Service Desk • Proactive, effectively addressing ...
Columbus, OH · On-site
$16.50 - $21/hr
Required : • BACHELOR OF COMPUTER SCIENCE • Excellent interpersonal skills and team co-ordination • Hands-on experience in supporting IT Service Desk • Proactive, effectively addressing ...
Columbus, OH · On-site
$20 - $24/hr
The Service Desk Agent is the first point of contact for the users who call our IT Service Desk ... computer hardware/ peripherals and software. Education, Experience and Skills: • Excellent ...
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Columbus, OH · On-site
$20 - $24/hr
The Service Desk Agent is the first point of contact for the users who call our IT Service Desk ... computer hardware/ peripherals and software. Education, Experience and Skills: • Excellent ...
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33

Franklin International, a leading manufacturer of adhesives, coatings, and sealants is currently seeking a Help Desk Support Specialist. This position is responsible for providing initial Help Desk support for the business applications in use at Franklin.
Fundamental Job Tasks:
Maintains computer, fax, and phone system functionality by responding to user calls, emails or chat requests for support in compliance with company policy. Gives technical instructions in lay terms. Troubleshoots, replaces, evaluates and configures devices, specialty software and unique service requests. Enters Incident Report tickets into Helpdesk database. Provides clear written and spoken information about a problem, issue, or event to the appropriate IS analyst for further problem resolution, if needed. Fulfills all service level standards for response time and quality.
Ensures end users have proper software, hardware, and peripherals by implementing maintenance, upgrade and installation plans for PC replacements. Monitors IS hardware and software inventories. Enters hardware and software inventory data into the Helpdesk Inventory database. Trains end users on office equipment, hardware and software, as needed. Works with Help Desk, IS personnel and Corporate Services to co-ordinate and complete the installation of computer facilities for new hires and for office moves.
Assists management with information related to external audits of hardware, software, documentation and reporting.
Targeted Skills/Knowledge:
Associate of Science degree in Technology or equivalent experience is required. Experience with PC repair and support service along with a working knowledge of Windows operating systems and the MS Office Suite applications is preferred. The position requires excellent technical, interpersonal skills, as well as good written and verbal communication skills. Position requires a high degree of analytical and organizational skill.
About Us:
Based in Columbus, Ohio, U.S.A., Franklin International was established in 1935 and today is among the largest privately held manufacturers of adhesives, sealants and polymers for commercial and industrial applications. Franklin integrates its core competency –emulsion polymerization – into a broad product offering, including glues, adhesives, hot melts, binders, sizing compounds and more. These products are distributed across six continents for use in construction, furniture manufacturing, millwork, paper converting, pressure-sensitive products and fiberglass reinforcement.
Franklin International is proud of our family-friendly atmosphere. We are small enough that people know your name, but big enough to have the resources available to do amazing things within our industry. Our award-winning benefits program includes a wide range of benefits from medical, dental, and vision insurance to more unique options like a free on-site fitness center, nurse health coach, 529 Plan matching, and adoption support. Our average employee tenure is over twelve years; learn more at www.FranklinInternational.com.