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Computer Help Desk Jobs in Virginia (NOW HIRING)

ECS

Help Desk Analyst

Stafford, VA · On-site

$95K - $110K/yr

ECS is seeking a Help Desk Analyst to work in our Stafford, VA office. Please Note: This position ... computer systems and associated components * Perform prompt and proper incident escalation of ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

General working knowledge of corporate used computer systems, enterprise software/applications, and networks. * Ability to use Help Desk software. * Working knowledge of current corporate PC-based ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

General working knowledge of corporate used computer systems, enterprise software/applications, and networks. * Ability to use Help Desk software. * Working knowledge of current corporate PC-based ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

General working knowledge of corporate used computer systems, enterprise software/applications, and networks. * Ability to use Help Desk software. * Working knowledge of current corporate PC-based ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

General working knowledge of corporate used computer systems, enterprise software/applications, and networks. * Ability to use Help Desk software. * Working knowledge of current corporate PC-based ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

General working knowledge of corporate used computer systems, enterprise software/applications, and networks. * Ability to use Help Desk software. * Working knowledge of current corporate PC-based ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

General working knowledge of corporate used computer systems, enterprise software/applications, and networks. * Ability to use Help Desk software. * Working knowledge of current corporate PC-based ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

General working knowledge of corporate used computer systems, enterprise software/applications, and networks. * Ability to use Help Desk software. * Working knowledge of current corporate PC-based ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

General working knowledge of corporate used computer systems, enterprise software/applications, and networks. * Ability to use Help Desk software. * Working knowledge of current corporate PC-based ...

ITC Federal, Inc

Help Desk Supervisor

Fairfax, VA · On-site

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... At least one year of teaching/training experience involving computer applications, preferably ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

General working knowledge of corporate used computer systems, enterprise software/applications, and networks. * Ability to use Help Desk software. * Working knowledge of current corporate PC-based ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

General working knowledge of corporate used computer systems, enterprise software/applications, and networks. * Ability to use Help Desk software. * Working knowledge of current corporate PC-based ...

Agile Defense

Help Desk Analyst

Quantico, VA

$21.75 - $29.75/hr

IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides support to both internal and external customers, addressing issues related to computer systems, software, and hardware.

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Computer Help Desk information

See Virginia salary details

$12

$22

$33

How much do computer help desk jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for computer help desk in Virginia is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.72 per hour, depending on experience, location, and employer.

What is a computer help desk professional?

Computer help desk professionals are IT support specialists who assist users with technical issues related to computers, software, hardware, and networks. They provide support via phone, email, chat, or in-person, troubleshooting problems, answering questions, and guiding users through solutions. Help desk professionals play a crucial role in maintaining productivity by resolving technical issues promptly and ensuring systems run smoothly.

What are the key skills and qualifications needed to thrive as a computer help desk professional?

To thrive as a Computer Help Desk professional, you need strong troubleshooting abilities, foundational IT knowledge, and often a relevant certification like CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote desktop software, and basic networking tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills ensure timely support, user satisfaction, and the smooth functioning of IT systems within an organization.

What are some common challenges faced on a computer help desk, and how can I prepare for them?

One common challenge on a computer help desk is handling multiple support requests simultaneously while maintaining a high level of customer service. You may encounter frustrated users or complex technical issues that require quick problem-solving and effective communication. Preparing by strengthening your troubleshooting skills, familiarizing yourself with common software and hardware issues, and practicing patience can help you succeed. Additionally, learning to prioritize tasks and use help desk ticketing systems efficiently will make your workflow smoother.

What is the difference between Computer Help Desk vs Computer Support Specialist?

AspectComputer Help DeskComputer Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, on-site supportTechnical support, troubleshooting, on-site or remote
Employer & IndustryIT service providers, corporate IT departmentsIT consulting firms, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting rolesTechnical problem solving, system support

The main difference between a Computer Help Desk and a Computer Support Specialist lies in their scope and focus. Help Desk roles typically involve initial customer contact and basic troubleshooting, often in call centers or support desks. Support Specialists handle more complex technical issues, often requiring deeper technical knowledge and hands-on support. Both roles are essential in IT support, but they differ in responsibilities and work environments.

Are computer help desk jobs hard to get?

Computer help desk jobs are generally accessible to candidates with basic technical skills, good communication, and problem-solving abilities. Entry-level positions often require certifications like CompTIA A+ and may involve on-the-job training, making them attainable for many job seekers. Competition can vary based on location and experience, but these roles are typically available for those with the right foundational knowledge.

Is help desk a good career?

A help desk or computer help desk role is a common entry-level IT position that involves troubleshooting technical issues, providing customer support, and maintaining hardware and software. It offers opportunities to develop technical skills, earn certifications like CompTIA A+, and advance into specialized IT roles or management positions. The job typically requires strong communication skills and problem-solving abilities and can provide stable employment in various industries.

What are the most commonly searched types of Computer Help Desk jobs in Virginia?

The most popular types of Computer Help Desk jobs in Virginia are:

Computer Help Desk jobs near you
Infographic showing various Computer Help Desk job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $47,741 per year, or $23 per hour.

Computer Help Desk Tech (Student Wage)

Charlottesville, VA • On-site

The University of Virginia
Colleges, Universities, and Professional Schools • 10K+ employees

7.9

Company rating: 7.9 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

210th of 627 rated colleges and universities

People enjoy working here

Good employer

Recommended by students

Learn more about The University of Virginiaexternal

$16/hr

Part-time

Posted 17 days ago

Job description

The Department of Facilities Management is seeking a student help desk tech to work with existing team members to support Facilities Management's fleet of PC's and mobile devices. The help desk tech will provide technical support to the Facilities Management community to resolve first and second-tier desktop software, hardware, and communications issues in an efficient and timely manner. Accurately document request history. Triage and route advanced second and third-tier requests to the appropriate technical personnel. Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.
Duties include:
  • Provide end-users with timely, quality support (both by telephone and in person).
  • Provide microcomputer hardware/software support, peripheral support, and smartphone configuration/support.
  • Provide basic network support.

Required Skills:
  • Have a valid Virginia driver's license.
  • Have basic knowledge of PC's running Windows 10/11 Operating System & Microsoft Office Suite O365.
  • Basic smartphone knowledge.
  • Ability to work in a team environment.
  • Excellent phone communication skills.
  • Build and deploy PC's.
  • Candidates should have a positive attitude, and be highly organized, & reliable.

An ideal candidate could work 20 hrs/week during the school year but realistically 12-15 hrs is more realistic. We are flexible and realize that you are a student first. We are looking for a student employee who can work during the summer of 2027.
Position Compensation: $16.00 Hourly
Please include a resume and cover letter with your application.
This position will require a DMV check.
MINIMUM REQUIREMENTS
Education: Current undergrad UVA student. Preference will be given to 1st or 2nd-year undergraduate students.
Experience: None
Licensure: None
PHYSICAL DEMANDS
This is not a sedentary job and involves extensive use of desktop/laptop computers. The job does require walking some distance to set up mobile devices and computer equipment.
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment.
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About University of Virginia

Sourced by ZipRecruiter

The University of Virginia is distinctive among institutions of higher education. Founded by Thomas Jefferson in 1819, the University sustains the ideal of developing, through education, leaders who are well-prepared to shape the future of the nation.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Charlottesville, VA, US

Year founded

1819

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