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Computer Help Desk Jobs in Rhode Island (NOW HIRING)

Pathfinders, Inc.

Be Seen First

Help Desk Technician

Warwick, RI · On-site

$24/hr

As a Help Desk Support Specialist, you will work in an open, casual environment, with employee ... BSc degree in Computer Science or related field Company Description About Pathfinders, Inc.

Arcfield

Help Desk

Newport, RI · On-site

$20.25 - $27.25/hr

Teach clients to resolve routine/minor hardware and software problems; guide users in the development and use OS computer assisted and managed technology. * Support special projects related to client ...

Arcfield

Help Desk with Security Clearance

Newport, RI · On-site

$20.25 - $27.25/hr

Teach clients to resolve routine/minor hardware and software problems; guide users in the development and use OS computer assisted and managed technology. * Support special projects related to client ...

New

Brownhealth

Supv Information Desk

Providence, RI · On-site

$50K - $83K/yr

Proficiency with computer operations including word processing and spreadsheet software ... Desk, Patient Check-In areas (Fain and Main OR) and Family Liaison Services. Pay Range: $50,523.20 ...

New

Vanteo

Service Desk Administrator

Carolina, RI · Hybrid

JOB SUMMARY The Service Desk Administrator is responsible for providing technical support, systems ... Bachelor's degree in computer science is preferred, but related degrees will be accepted. * M365 ...

New

TEKWISSEN LLC

Computer Hardware Technician

Warwick, RI · On-site

$17 - $22.75/hr

Computer Hardware Technician Location: Warwick,RI Duration: 12 Months Job Type: Temporary ... You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and ...

TEKWISSEN LLC

Computer Hardware Technician

Warwick, RI · On-site

$17 - $22.75/hr

Computer Hardware Technician Location: Warwick,RI Duration: 12 Months Job Type: Temporary ... You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and ...

Hotel Viking Newport

Front Desk Agent

Newport, RI

$22/hr

Proficiency in computer systems and knowledge of hotel property management software * Outstanding ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Hotel Viking Newport

Front Desk Agent

Newport, RI · On-site

$22/hr

Proficiency in computer systems and knowledge of hotel property management software * Outstanding ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Hotel Viking Newport

Front Desk Agent

Newport, RI · On-site

$22/hr

Proficiency in computer systems and knowledge of hotel property management software * Outstanding ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Hotel Viking Newport

Front Desk Agent

Newport, RI · On-site

$22/hr

Proficiency in computer systems and knowledge of hotel property management software * Outstanding ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Davidson Hospitality Group

Front Desk Agent

Newport, RI · On-site

$22/hr

Very good computer skills * Ability to work flexible hours including weekends and holidays * Strong ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Newport Harbor Island Resort

Front Desk Agent

Newport, RI · On-site

$22/hr

Very good computer skills * Ability to work flexible hours including weekends and holidays * Strong ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

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All JobsComputer Help Desk JobsComputer Help Desk Jobs in Rhode Island

Computer Help Desk information

See Rhode Island salary details

$12

$22

$33

How much do computer help desk jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for computer help desk in Rhode Island is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $25.43 per hour, depending on experience, location, and employer.

What is a computer help desk professional?

Computer help desk professionals are IT support specialists who assist users with technical issues related to computers, software, hardware, and networks. They provide support via phone, email, chat, or in-person, troubleshooting problems, answering questions, and guiding users through solutions. Help desk professionals play a crucial role in maintaining productivity by resolving technical issues promptly and ensuring systems run smoothly.

What are the key skills and qualifications needed to thrive as a computer help desk professional?

To thrive as a Computer Help Desk professional, you need strong troubleshooting abilities, foundational IT knowledge, and often a relevant certification like CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote desktop software, and basic networking tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills ensure timely support, user satisfaction, and the smooth functioning of IT systems within an organization.

What are some common challenges faced on a computer help desk, and how can I prepare for them?

One common challenge on a computer help desk is handling multiple support requests simultaneously while maintaining a high level of customer service. You may encounter frustrated users or complex technical issues that require quick problem-solving and effective communication. Preparing by strengthening your troubleshooting skills, familiarizing yourself with common software and hardware issues, and practicing patience can help you succeed. Additionally, learning to prioritize tasks and use help desk ticketing systems efficiently will make your workflow smoother.

What is the difference between Computer Help Desk vs Computer Support Specialist?

AspectComputer Help DeskComputer Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, on-site supportTechnical support, troubleshooting, on-site or remote
Employer & IndustryIT service providers, corporate IT departmentsIT consulting firms, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting rolesTechnical problem solving, system support

The main difference between a Computer Help Desk and a Computer Support Specialist lies in their scope and focus. Help Desk roles typically involve initial customer contact and basic troubleshooting, often in call centers or support desks. Support Specialists handle more complex technical issues, often requiring deeper technical knowledge and hands-on support. Both roles are essential in IT support, but they differ in responsibilities and work environments.

Are computer help desk jobs hard to get?

Computer help desk jobs are generally accessible to candidates with basic technical skills, good communication, and problem-solving abilities. Entry-level positions often require certifications like CompTIA A+ and may involve on-the-job training, making them attainable for many job seekers. Competition can vary based on location and experience, but these roles are typically available for those with the right foundational knowledge.

Is help desk a good career?

A help desk or computer help desk role is a common entry-level IT position that involves troubleshooting technical issues, providing customer support, and maintaining hardware and software. It offers opportunities to develop technical skills, earn certifications like CompTIA A+, and advance into specialized IT roles or management positions. The job typically requires strong communication skills and problem-solving abilities and can provide stable employment in various industries.

What are the most commonly searched types of Computer Help Desk jobs in Rhode Island?

The most popular types of Computer Help Desk jobs in Rhode Island are:

Computer Help Desk jobs near you
Infographic showing various Computer Help Desk job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $47,158 per year, or $22.7 per hour.

Help Desk Technician

Warwick, RI • On-site

Pathfinders, Inc.
IT Services • 11 - 50 employees
Learn more about Pathfinders, Inc.external

$24/hr

Full-time

Medical, Dental, Vision, PTO

Posted 4 days ago

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Job description

This is an excellent opportunity to join a thriving organization with huge growth potential! As a Help Desk Support Specialist, you will work in an open, casual environment, with employee development and continued skill training and gain experience working with fast-growing businesses across several different industries!


We are looking for several Help Desk Specialists to maintain a reliable, secure and efficient data communications network. The ideal candidate will be able to deploy, configure, maintain and monitor all active network equipment in order to ensure smooth network operation.


Responsibilities

  • Fully support, configure, maintain and upgrade corporate customer’s networks and in house servers
  • Install and integrate new server hardware and applications
  • Keep an eye out for needed updates
  • Support and administer third-party applications
  • Ensure network security and connectivity
  • Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
  • Set up user accounts, permissions and passwords
  • Resolve problems reported by end user
  • Define network policies and procedures
  • Specify system requirements and design solutions
  • Research and make recommendations on server system administration

Skills

  • Proven experience in a network administrator role or help desk/technical support position
  • Hands on experience in networking, routing and switching
  • Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
  • Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
  • Ability to set up and configure server hardware
  • Familiarity with backup and recovery software and methodologies
  • Great at organizing, prioritizing and multitasking
  • Juniper, Cisco, CWNA or BCNE training a a plus
  • BSc degree in Computer Science or related field

Company Description

About Pathfinders, Inc.

Pathfinders, Inc. was established in 1997 as a full service staffing solutions provider. Pathfinders was born from a single idea: Our founder wanted to create a company with the capabilities of a national staffing provider but with the customer service and personality of a local provider. We connect the area's best talent with the area's best companies!

Inc. 5000 winner - 5 years
Philly's Fastest Growing Companies - 5 years