ZipRecruiter

Log In

1

Computer Help Desk Jobs in Pennsylvania (NOW HIRING)

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Promptly respond to help desk emails * Escalate issues to senior staff members by assigning ... Perform agency computer repairs, as needed * Install software/updates on agency computers as needed ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Job Title: Help Desk Analyst Location: Harrisburg, PA Duration: 12+ Months 8am to 4.30pm ... resolves computer software and hardware problems of users. • Answers questions, applying ...

Temple Health

Sr. Help Desk Analyst

Philadelphia, PA · On-site

$20.75 - $28.25/hr

Education Bachelor's Degree in Computer Science, Information Systems, or related field Required or ... Help Desk operations with a PC orientation, PC support activities, and customer support role with ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

The Help Desk Analyst is doing call center work ... They are taking calls and helping people on the computer with logins, resets and assistance getting ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

The Help Desk Analyst is doing call center work ... They are taking calls and helping people on the computer with logins, resets and assistance getting ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

CEDC - Help Desk Analyst Location: Harrisburg PA Duration: Long Term Description: Training required ... Investigates and resolves computer software and hardware problems of users. * Serves as a contact ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

CEDC - Help Desk Analyst Location: Harrisburg PA Duration: Long Term Description: Training required ... Investigates and resolves computer software and hardware problems of users. * Serves as a contact ...

Kane is Able

Help Desk Support Technician

Scranton, PA · On-site

$58K - $62K/yr

The role of the Help Desk Technician is to assist internal and external customers who are ... Support users in the use of company applications and computer equipment by providing necessary ...

aires

Help Desk Analyst

Pittsburgh, PA · Hybrid

$20 - $27.25/hr

An excellent career opportunity is currently available for a Help Desk Analyst local to the Aires ... Computer literacy with MS Office products, and ability to grasp proprietary software * Demonstrated ...

TriosysIT Inc.

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

The Help Desk Analyst performs the skills listed below- Provides technical assistance, support, and ... Investigates and resolves computer software and hardware problems of users. Answers questions ...

New

Astyra Corporation

Help Desk Analyst

Harrisburg, PA · Hybrid

$15 - $20/hr

Help Desk Analyst *This is a hybrid position requiring 4 days/week onsite. Fridays are telework ... Investigates and resolves computer software and hardware problems of users. * Answers questions ...

Aires

Help Desk Analyst

Pittsburgh, PA · On-site

$20 - $27.25/hr

An excellent career opportunity is currently available for a Help Desk Analyst local to the Aires ... Computer literacy with MS Office products, and ability to grasp proprietary software * Demonstrated ...

Temple University

Sr. Help Desk Analyst

Philadelphia, PA · On-site

$20.75 - $28.25/hr

Education Bachelor's Degree in Computer Science, Information Systems, or related field Required or ... Help Desk operations with a PC orientation, PC support activities, and customer support role with ...

New

S R INTERNATIONAL INC

Help Desk Analyst

Harrisburg, PA · On-site

$21/hr

The Help Desk Analyst performs the skills listed below- * Provides technical assistance, support ... Investigates and resolves computer software and hardware problems of users. * Answers questions ...

Aires

Help Desk Analyst

Pittsburgh, PA · On-site

$19.75 - $26.75/hr

An excellent career opportunity is currently available for a Help Desk Analyst local to the Aires ... Computer literacy with MS Office products, and ability to grasp proprietary software * Demonstrated ...

next page

Showing results 1-20

All JobsComputer Help Desk JobsComputer Help Desk Jobs in Pennsylvania

Computer Help Desk information

See Pennsylvania salary details

$12

$23

$33

How much do computer help desk jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for computer help desk in Pennsylvania is $23.21, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $26.01 per hour, depending on experience, location, and employer.

What is a computer help desk professional?

Computer help desk professionals are IT support specialists who assist users with technical issues related to computers, software, hardware, and networks. They provide support via phone, email, chat, or in-person, troubleshooting problems, answering questions, and guiding users through solutions. Help desk professionals play a crucial role in maintaining productivity by resolving technical issues promptly and ensuring systems run smoothly.

What are the key skills and qualifications needed to thrive as a computer help desk professional?

To thrive as a Computer Help Desk professional, you need strong troubleshooting abilities, foundational IT knowledge, and often a relevant certification like CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote desktop software, and basic networking tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills ensure timely support, user satisfaction, and the smooth functioning of IT systems within an organization.

What are some common challenges faced on a computer help desk, and how can I prepare for them?

One common challenge on a computer help desk is handling multiple support requests simultaneously while maintaining a high level of customer service. You may encounter frustrated users or complex technical issues that require quick problem-solving and effective communication. Preparing by strengthening your troubleshooting skills, familiarizing yourself with common software and hardware issues, and practicing patience can help you succeed. Additionally, learning to prioritize tasks and use help desk ticketing systems efficiently will make your workflow smoother.

What is the difference between Computer Help Desk vs Computer Support Specialist?

AspectComputer Help DeskComputer Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, on-site supportTechnical support, troubleshooting, on-site or remote
Employer & IndustryIT service providers, corporate IT departmentsIT consulting firms, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting rolesTechnical problem solving, system support

The main difference between a Computer Help Desk and a Computer Support Specialist lies in their scope and focus. Help Desk roles typically involve initial customer contact and basic troubleshooting, often in call centers or support desks. Support Specialists handle more complex technical issues, often requiring deeper technical knowledge and hands-on support. Both roles are essential in IT support, but they differ in responsibilities and work environments.

Are computer help desk jobs hard to get?

Computer help desk jobs are generally accessible to candidates with basic technical skills, good communication, and problem-solving abilities. Entry-level positions often require certifications like CompTIA A+ and may involve on-the-job training, making them attainable for many job seekers. Competition can vary based on location and experience, but these roles are typically available for those with the right foundational knowledge.

Is help desk a good career?

A help desk or computer help desk role is a common entry-level IT position that involves troubleshooting technical issues, providing customer support, and maintaining hardware and software. It offers opportunities to develop technical skills, earn certifications like CompTIA A+, and advance into specialized IT roles or management positions. The job typically requires strong communication skills and problem-solving abilities and can provide stable employment in various industries.

What cities in Pennsylvania are hiring for Computer Help Desk jobs?

Cities in Pennsylvania with the most Computer Help Desk job openings:

Computer Help Desk jobs near you
Infographic showing various Computer Help Desk job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 29% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $48,269 per year, or $23.2 per hour.

Help Desk Technician

Cranberry Township, PA • On-site

Fire Fighter Sales & Service Co.
Fire Protection • 11 - 50 employees
Learn more about Fire Fighter Sales & Service Co.external

$19.25 - $26/hr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

The Help Desk Technician will be responsible for providing technical assistance and support to customer-reported issues or inquiries regarding computer systems, hardware, or software. The Technician will be tasked with but not limited to: responding to general inquiries, running diagnostic programs, isolating problems, creating documentation, and determining and implementing solutions. It is expected that the Technician use the University's Ticketing System and Knowledge Base to document and clearly communicate requests, problems, and issues to customers and colleagues.
Responsibilities

  • Listen and ask educated questions to determine the root cause of issues in addition to providing clear and positive responses
  • Monitor and respond quickly and effectively to University faculty, staff, and student inquiries received through the IT Help Desk ticketing system
  • Provide technical assistance and support for concerns and issues related to systems, software, and hardware
  • Work in an environment that requires following procedures and documenting actions without direct supervision
  • Run diagnostic programs and scripts to resolve problems related to hardware or software
  • Report significant and recurring issues to the tier-2 support teams
  • Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to ease troubleshooting
  • Create documentation to aid with troubleshooting and system processes
  • Image and deploy computer and mobile hardware assigned to University employees
  • Assist the Infrastructure Team with imaging campus lab and classroom computers during semester breaks
  • Refurbish computers and mobile devices for redeployment

 
Qualifications

  • One to two years of proven experience as a Help Desk Technician or another customer service role
  • Ability to diagnose and resolve basic computer/technical issues and convey technical concepts in a non-technical manner
  • Excellent communication, analytical and problem-solving skills
  • Keen attention to detail, a memory of patterns, and an interest in problem-solving
  • Experience with Microsoft Azure or any other MFA system
  • Experience with computer and mobile device management systems
  • Ability to handle stressful situations with professional composure
    Basic knowledge of TCP/IP networking: networking topology, protocols, and services

Apply