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Computer Help Desk Jobs in Chicago, IL (NOW HIRING)

Middleground It

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows ... College degree in Computer Science preferred or equivalent work experience. * Certifications in A ...

Middleground Technologies

Help Desk II

Chicago, IL

$20.50 - $27.75/hr

In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows ... College degree in Computer Science preferred or equivalent work experience. Certifications in A ...

HARRIS & HARRIS LTD

Help Desk Analyst

Chicago, IL · On-site

$40K - $55K/yr

Help Desk Analyst The Help Desk Analyst will work with the network and help desk team to provide daily computer, network, and telecom support to the organization. Location: must be on-site at our ...

Tusker

Help Desk Specialist

Downers Grove, IL · On-site

$40K - $45K/yr

We are seeking a Help Desk Specialist to be the front-line support position dedicated to the quick ... Minimum of 1+ years of computer /networking experience. * High School education or GED and Post ...

SATO America

Help Desk Technician I

Chicago, IL · On-site

$20.50 - $27.75/hr

... computer systems, serving as the primary point of contact for IT support within the company ... Responsibilities : • Manage Help Desk tickets in a timely manner. • Respond to customer issues ...

Bystronic Inc.

Help Desk Technician

Hoffman Estates, IL · On-site

$19.50 - $26.50/hr

The Helpdesk Technician provides Bystronic customers with excellent technical support for our ... Continue developing knowledge of BySoft software, CAD/CAM workflows, manufacturing processes, and ...

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All JobsComputer Help Desk JobsComputer Help Desk Jobs in Chicago, IL

Computer Help Desk information

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$13

$23

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How much do computer help desk jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for computer help desk in Chicago, IL is $23.85, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $26.73 per hour, depending on experience, location, and employer.

What is a computer help desk professional?

Computer help desk professionals are IT support specialists who assist users with technical issues related to computers, software, hardware, and networks. They provide support via phone, email, chat, or in-person, troubleshooting problems, answering questions, and guiding users through solutions. Help desk professionals play a crucial role in maintaining productivity by resolving technical issues promptly and ensuring systems run smoothly.

What are the key skills and qualifications needed to thrive as a computer help desk professional?

To thrive as a Computer Help Desk professional, you need strong troubleshooting abilities, foundational IT knowledge, and often a relevant certification like CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote desktop software, and basic networking tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills ensure timely support, user satisfaction, and the smooth functioning of IT systems within an organization.

What are some common challenges faced on a computer help desk, and how can I prepare for them?

One common challenge on a computer help desk is handling multiple support requests simultaneously while maintaining a high level of customer service. You may encounter frustrated users or complex technical issues that require quick problem-solving and effective communication. Preparing by strengthening your troubleshooting skills, familiarizing yourself with common software and hardware issues, and practicing patience can help you succeed. Additionally, learning to prioritize tasks and use help desk ticketing systems efficiently will make your workflow smoother.

What is the difference between Computer Help Desk vs Computer Support Specialist?

AspectComputer Help DeskComputer Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, on-site supportTechnical support, troubleshooting, on-site or remote
Employer & IndustryIT service providers, corporate IT departmentsIT consulting firms, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting rolesTechnical problem solving, system support

The main difference between a Computer Help Desk and a Computer Support Specialist lies in their scope and focus. Help Desk roles typically involve initial customer contact and basic troubleshooting, often in call centers or support desks. Support Specialists handle more complex technical issues, often requiring deeper technical knowledge and hands-on support. Both roles are essential in IT support, but they differ in responsibilities and work environments.

Are computer help desk jobs hard to get?

Computer help desk jobs are generally accessible to candidates with basic technical skills, good communication, and problem-solving abilities. Entry-level positions often require certifications like CompTIA A+ and may involve on-the-job training, making them attainable for many job seekers. Competition can vary based on location and experience, but these roles are typically available for those with the right foundational knowledge.

Is help desk a good career?

A help desk or computer help desk role is a common entry-level IT position that involves troubleshooting technical issues, providing customer support, and maintaining hardware and software. It offers opportunities to develop technical skills, earn certifications like CompTIA A+, and advance into specialized IT roles or management positions. The job typically requires strong communication skills and problem-solving abilities and can provide stable employment in various industries.

What cities near Chicago, IL are hiring for Computer Help Desk jobs?

Cities near Chicago, IL with the most Computer Help Desk job openings:

Computer Help Desk jobs near you
Infographic showing various Computer Help Desk job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $49,605 per year, or $23.8 per hour.

Help Desk II

Middleground It

Chicago, IL • On-site

$20.50 - $27.75/hr

Full-time

Re-posted 4 days ago

Job description

We are a rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, Federal Government, and many more. We are very fast paced and this position requires quick thinking and a "can do" attitude.
We are looking for an eager, hungry, and motivated individual for full time salaried employment who is willing to work hard and be a team player. In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows based technical support to end-users on a variety of issues under the guidance of senior engineers. Most technical support will be either from our office or on-site at client locations in the Chicago area.
This support will involve responding to telephone calls and e-mails and then identifying, researching, and resolving technical problems with Microsoft Windows related software and PC Hardware. This role will provide help desk coverage for 40 hours a week, with occasional after hours or weekend scheduled work and upgrades.
The Help Desk II Technician is responsible for the continuous operation of all including personal computers, laptops, mobile devices, local and remote storage, telecommunications, printers, copiers, meeting room audio-visual support, desktop software support and network troubleshooting for clients.
Qualifications/Requirements:
  • College degree in Computer Science preferred or equivalent work experience.
  • Certifications in A+, MCSA, MCSE preferred or equivalent work experience.
  • Must have a minimum of 3-5 years' work experience as a Help Desk II Technician in a corporate environment.
  • Must have excellent knowledge of Microsoft Office applications and be able to support them.
  • Must have excellent customer service skills.
  • Must be self-directed and have the ability to problem solve.
  • Must have ability to be disciplined and self sufficient
  • Ability to lift up to 25 lbs.
  • Must have valid driver's license.
  • Preferred to have Managed Service Provider experience

Compensation:
You will learn an immense number of things at our company.
Background will be checked.
Please send your resume and contact information, and one recent IT project you completed.
This will be a W2 position.
Professional and city working environment
Ideal candidate will live closer to the downtown Chicago area
Office located one block east of Union Station
Please, no recruiters!
Please, do not call us about this position!
**posting will be deleted only once the position has been filed. if posting still up, job still available**

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