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Computer Help Desk Jobs in Chicago, IL (NOW HIRING)

Dickinson Wright PLLC

Help Desk

Chicago, IL

$50K - $60K/yr

Provide personal computer and operating system technical support to LAN/WAN/Remote user community ... Help Desk must: * Experience in troubleshooting Windows and Windows applications; * Experience in ...

Family Express Corporation

Help Desk Associate

Valparaiso, IN · On-site

$15.75 - $21.25/hr

The Help Desk Associate is the first level of response and support for our stores and end-users ... Associate Degree in Computer Science, Facilities Management or the equivalent combination of ...

FAMILY EXPRESS CORPORATION

Help Desk Associate

Valparaiso, IN · On-site

$15.75 - $21.25/hr

The Help Desk Associate is the first level of response and support for our stores and end-users ... Associate Degree in Computer Science, Facilities Management or the equivalent combination of ...

Middleground It

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows ... College degree in Computer Science preferred or equivalent work experience. * Certifications in A ...

Middleground Technologies

Help Desk II

Chicago, IL

$20.50 - $27.75/hr

In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows ... College degree in Computer Science preferred or equivalent work experience. Certifications in A ...

Alpha Baking Co., Inc.

Help Desk Analyst

Chicago, IL · On-site

$20.25 - $27.50/hr

As a Help Desk Analyst, you will be responsible for providing technical assistance and support to ... Set up and configure computer systems, peripherals, and mobile devices. Perform basic hardware ...

Alpha Baking Company, Inc.

Help Desk Analyst

Chicago, IL · On-site

$20.25 - $27.50/hr

As a Help Desk Analyst, you will be responsible for providing technical assistance and support to ... Set up and configure computer systems, peripherals, and mobile devices. Perform basic hardware ...

CFS

IT Help Desk Tier 1-2

Romeoville, IL

$45K - $55K/yr

IT Help Desk Tier 1-2 l No Sponsorship Available IT Help Desk Tier 1-2 Job Details: Compensation ... Confer with users and conduct computer diagnostics to investigate and resolve problems and to ...

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All JobsComputer Help Desk JobsComputer Help Desk Jobs in Chicago, IL

Computer Help Desk information

See Chicago, IL salary details

$13

$23

$34

How much do computer help desk jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for computer help desk in Chicago, IL is $23.87, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $26.78 per hour, depending on experience, location, and employer.

What is the difference between Computer Help Desk vs Computer Support Specialist?

AspectComputer Help DeskComputer Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, on-site supportTechnical support, troubleshooting, on-site or remote
Employer & IndustryIT service providers, corporate IT departmentsIT consulting firms, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting rolesTechnical problem solving, system support

The main difference between a Computer Help Desk and a Computer Support Specialist lies in their scope and focus. Help Desk roles typically involve initial customer contact and basic troubleshooting, often in call centers or support desks. Support Specialists handle more complex technical issues, often requiring deeper technical knowledge and hands-on support. Both roles are essential in IT support, but they differ in responsibilities and work environments.

What are computer help desk professionals?

Computer help desk professionals are IT support specialists who assist users with technical issues related to computers, software, hardware, and networks. They provide support via phone, email, chat, or in-person, troubleshooting problems, answering questions, and guiding users through solutions. Help desk professionals play a crucial role in maintaining productivity by resolving technical issues promptly and ensuring systems run smoothly.

What jobs pay $10,000 a month without a degree?

In the computer help desk field, earning $10,000 a month typically requires advanced experience, certifications, or specialized skills rather than just the job title. High-paying roles may involve senior technical support, network administration, or cybersecurity positions that often demand industry certifications like CompTIA or Cisco, along with extensive experience. Entry-level help desk jobs usually pay less, but advancing into specialized or managerial roles can lead to higher salaries without a degree requirement.

What are the key skills and qualifications needed to thrive as a Computer Help Desk professional, and why are they important?

To thrive as a Computer Help Desk professional, you need strong troubleshooting abilities, foundational IT knowledge, and often a relevant certification like CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote desktop software, and basic networking tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills ensure timely support, user satisfaction, and the smooth functioning of IT systems within an organization.

Are help desk jobs still in demand?

Help desk jobs, including computer help desk roles, remain in demand as organizations continue to rely on IT support for troubleshooting hardware, software, and network issues. These positions often require strong communication skills and knowledge of common operating systems and support tools, with demand driven by ongoing technology upgrades and cybersecurity needs.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing Computer Help Desk professionals to focus on more complex issues. However, AI does not fully replace human support, as many technical problems require critical thinking, customer service skills, and personalized assistance that only trained technicians can provide.

What are some common challenges faced on a computer help desk, and how can I prepare for them?

One common challenge on a computer help desk is handling multiple support requests simultaneously while maintaining a high level of customer service. You may encounter frustrated users or complex technical issues that require quick problem-solving and effective communication. Preparing by strengthening your troubleshooting skills, familiarizing yourself with common software and hardware issues, and practicing patience can help you succeed. Additionally, learning to prioritize tasks and use help desk ticketing systems efficiently will make your workflow smoother.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as senior software engineers, IT consultants, or cybersecurity experts, especially those with extensive experience or certifications. These positions typically require advanced skills, a strong professional reputation, and often involve consulting, contract work, or leadership responsibilities in technology or finance sectors.
What are the most commonly searched types of Computer Help Desk jobs in Chicago, IL? The most popular types of Computer Help Desk jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Computer Help Desk jobs? Cities near Chicago, IL with the most Computer Help Desk job openings:
Computer Help Desk jobs near you
Help Desk Technician

Help Desk Technician

Dekind Computer Consultants

Crystal Lake, IL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Salary: $55,000

At DeKind Computer Consultants, we use technology to help people do business better. Were a family-owned and operated managed service provider (MSP) thats been serving clients since 2001.


We take pride in being proactive solution managersleveraging the latest technology to prevent issues before they happen. Our goal is to deliver a complete Total Care IT experience for our clients.


If youre looking to grow your IT career in a fast-paced, supportive environmentthis is the place for you.


We are seeking a motivated Help Desk Technician to join our team. This role is ideal for someone who enjoys troubleshooting, working directly with end-users, and building foundational IT skills across networking, systems, and support.
Responsibilities
  • Provide Tier 12 help desk support for end users (remote and onsite)
  • Troubleshoot hardware, software, printer, and network issues
  • Respond to and resolve support tickets in a timely manner
  • Support Microsoft 365, email, and user account management
  • Install, configure, and maintain desktops, laptops, and peripherals
  • Assist with onboarding/offboarding and system setup
  • Document issues, resolutions, and processes clearly
  • Escalate complex issues to senior engineers as needed


Requirements

  • 13 years of IT support or help desk experience (MSP experience a plus)
  • Basic understanding of:
    • Windows OS and desktop support
    • Networking fundamentals (TCP/IP, DNS, DHCP)
    • Active Directory / user account management
  • Strong troubleshooting and problem-solving skills
  • Excellent communication and customer service skills
  • Ability to multitask and manage priorities effectively
  • Reliable transportation (for occasional onsite support)

Compensation and Benefits
  • Competitive salary (based on experience)
  • 401(k) with company match
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Ongoing training and professional development
  • Referral bonus program

Why Join DeKind?
  • Growth-focused environment (great stepping stone to engineering roles)
  • Team-oriented culture that actually supports each other
  • Exposure to a wide variety of technologies and clients
  • Opportunity to build a long-term career in IT