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Computer Help Desk Jobs in Tooele, UT (NOW HIRING)

Holiday Oil

Help Desk Technician I

Draper, UT

$18.75 - $25.25/hr

Train users on basic computer functions, applications, and security best practices. * Install and ... Provide rotating help desk coverage, including possible nights and weekends, and respond to ...

Holiday Oil

Help Desk Technician I

Draper, UT · On-site

$26 - $28/hr

Train users on basic computer functions, applications, and security best practices. * Install and ... Provide rotating help desk coverage, including possible nights and weekends, and respond to ...

Holiday Oil

Help Desk Technician I

Draper, UT · On-site

$26 - $28/hr

Train users on basic computer functions, applications, and security best practices.Install and ... Provide rotating help desk coverage, including possible nights and weekends, and respond to ...

BioFire Defense

Help Desk Manager

Salt Lake City, UT · On-site

$68K - $73K/yr

The Help Desk Manager provides leadership, direction, and operational oversight for the Tier I, II, ... Dexterity of hands and fingers to operate power tools and handle delicate computer components.

Kane is Able

Sr. Help Desk Technician

West Jordan, UT · On-site

$65K - $73K/yr

The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support ... They must have knowledge of Warehouse process, computer software, hardware, RF equipment and a ...

ID Logistics

Sr. Help Desk Technician

West Jordan, UT · On-site

$65K - $73K/yr

The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support ... They must have knowledge of Warehouse process, computer software, hardware, RF equipment and a ...

Ensign Services

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE ... Basic knowledge of networking protocols, information security practices, and computer/printer ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE ... Basic knowledge of networking protocols, information security practices, and computer/printer ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE ... Basic knowledge of networking protocols, information security practices, and computer/printer ...

Ensign Services

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE ... Basic knowledge of networking protocols, information security practices, and computer/printer ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night ... Basic knowledge of networking protocols, information security practices, and computer/printer ...

Ensign Services

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night ... Basic knowledge of networking protocols, information security practices, and computer/printer ...

BC Tech Pro

IT Help Desk

Magna, UT

$20.50/hr

Perform all assigned desk-side support activities * Display outstanding technical and professional ... Ability to lift and or move various computer equipment up to 50 lbs. * Must own a basic repair kit

BC Tech Pro

IT Help Desk

Magna, UT · On-site

$20.50/hr

Perform all assigned desk-side support activities * Display outstanding technical and professional ... Ability to lift and or move various computer equipment up to 50 lbs. * Must own a basic repair kit

Hired by Matrix

Be Seen First

IT Service Desk Agent

South Jordan, UT · On-site

$25/hr

High school diploma or GED * 2-5 years of IT support, help desk, or technical support experience ... Proficient in computer skills, including typing and navigating Windows-based systems * Ability to ...

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All JobsComputer Help Desk JobsComputer Help Desk Jobs in Tooele, UT

Computer Help Desk information

See Tooele, UT salary details

$11

$21

$31

How much do computer help desk jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for computer help desk in Tooele, UT is $21.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.38 per hour, depending on experience, location, and employer.

What is a computer help desk professional?

Computer help desk professionals are IT support specialists who assist users with technical issues related to computers, software, hardware, and networks. They provide support via phone, email, chat, or in-person, troubleshooting problems, answering questions, and guiding users through solutions. Help desk professionals play a crucial role in maintaining productivity by resolving technical issues promptly and ensuring systems run smoothly.

What are the key skills and qualifications needed to thrive as a computer help desk professional?

To thrive as a Computer Help Desk professional, you need strong troubleshooting abilities, foundational IT knowledge, and often a relevant certification like CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote desktop software, and basic networking tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills ensure timely support, user satisfaction, and the smooth functioning of IT systems within an organization.

What are some common challenges faced on a computer help desk, and how can I prepare for them?

One common challenge on a computer help desk is handling multiple support requests simultaneously while maintaining a high level of customer service. You may encounter frustrated users or complex technical issues that require quick problem-solving and effective communication. Preparing by strengthening your troubleshooting skills, familiarizing yourself with common software and hardware issues, and practicing patience can help you succeed. Additionally, learning to prioritize tasks and use help desk ticketing systems efficiently will make your workflow smoother.

What is the difference between Computer Help Desk vs Computer Support Specialist?

AspectComputer Help DeskComputer Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, on-site supportTechnical support, troubleshooting, on-site or remote
Employer & IndustryIT service providers, corporate IT departmentsIT consulting firms, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting rolesTechnical problem solving, system support

The main difference between a Computer Help Desk and a Computer Support Specialist lies in their scope and focus. Help Desk roles typically involve initial customer contact and basic troubleshooting, often in call centers or support desks. Support Specialists handle more complex technical issues, often requiring deeper technical knowledge and hands-on support. Both roles are essential in IT support, but they differ in responsibilities and work environments.

Are computer help desk jobs hard to get?

Computer help desk jobs are generally accessible to candidates with basic technical skills, good communication, and problem-solving abilities. Entry-level positions often require certifications like CompTIA A+ and may involve on-the-job training, making them attainable for many job seekers. Competition can vary based on location and experience, but these roles are typically available for those with the right foundational knowledge.

Is help desk a good career?

A help desk or computer help desk role is a common entry-level IT position that involves troubleshooting technical issues, providing customer support, and maintaining hardware and software. It offers opportunities to develop technical skills, earn certifications like CompTIA A+, and advance into specialized IT roles or management positions. The job typically requires strong communication skills and problem-solving abilities and can provide stable employment in various industries.
Computer Help Desk jobs near you
Infographic showing various Computer Help Desk job openings in Tooele, UT as of August 2026, with employment types broken down into 72% Full Time, 17% Part Time, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $45,209 per year, or $21.7 per hour.

Help Desk Technician I

Draper, UT

Holiday Oil
Food and Beverage Stores • 501 - 1,000 employees

5.2

Company rating: 5.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Respectful managers

Learn more about Holiday Oilexternal

$18.75 - $25.25/hr

Full-time

Posted 8 days ago

Job description

Join Our Team

Job Purpose

The Help Desk Technician I is an entry-level role that provides support to Holiday's c-store locations and other internal teams for hardware, software, technology onboarding, account access, store system issues, network issues, and user access requests. The technician will troubleshoot and resolve routine IT issues, escalate more complex problems, and ensure excellent customer service to maintain smooth business operations. This role will work on a Help Desk team to help ensure smooth daily operations by providing prompt, professional support and escalating complex issues when needed.

Duties and responsibilities
  • Deliver Tier 1 technical support and customer service to end users.
  • Diagnose and resolve hardware, software, and network connectivity issues through hands-on troubleshooting.
  • Set up user accounts, reset passwords, and manage access permissions across various systems.
  • Accurately document support requests, solutions, and escalations in the IT ticketing system.
  • Provide support for store operations technology, including timekeeping systems and back-office applications.
  • Train users on basic computer functions, applications, and security best practices.
  • Install and configure laptops, desktops, printers, mobile devices, tablets, and peripherals.
  • Manage user accounts and permissions within Active Directory and Microsoft 365.
  • Escalate complex or unresolved issues to senior technicians or IT management.
  • Adhere to IT policies, security standards, and compliance guidelines.
  • Assist with technology setup and onboarding for new employees.
  • Communicate proactively with users regarding the status of their requests and confirm issue resolution.
  • Provide rotating help desk coverage, including possible nights and weekends, and respond to emergency calls when required (may include onsite support).
  • Contribute to additional IT projects, tasks, or initiatives to support organizational goals
Qualifications
    • High school diploma or equivalent required; Associate degree in Information Technology or equivalent professional experience preferred.
  • 1-2 years of experience in IT support, help desk, or retail technology support roles.
  • Working knowledge of computer systems, networks, printers, and peripheral devices.
  • Experience installing, configuring, and supporting operating systems on laptops and tablets (preferred).
  • Proficiency with Microsoft Office Suite.
  • Strong troubleshooting skills with the ability to think quickly and adapt to changing situations.
  • Professional, customer-focused approach with clear and effective communication skills.
  • Skilled in prioritizing tasks, managing time efficiently, and handling multiple requests simultaneously.
  • Detail-oriented, self-motivated, and eager to learn and grow professionally.
  • Able to work independently as well as collaborate effectively within a team environment.
  • Must be able to travel to store locations within Salt Lake, Utah, Davis, and Tooele counties as needed.
  • Maintain a valid Utah driver's license and a clean driving record.
  • Demonstrate excellent customer service and interpersonal communication skills when working with technical and non-technical staff.
  • Strong problem-solving ability with attention to detail and a friendly, approachable demeanor.

Why Holiday Oil?

  • A stable, respected Utah company with over 60 years of growth
  • A collaborative environment where your work directly contributes to the company's success
  • Strong values rooted in safety, quality, and integrity
  • Opportunities to grow your career within the Holiday Oil family

If you're ready to bring your expertise to a company that values people, progress, and high-quality work, we invite you to apply and join the Holiday Oil team.

Apply Today!

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