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Computer Help Desk Jobs in Tooele, UT (NOW HIRING)

Compunnel, Inc.

Service Desk Agent

South Jordan, UT · On-site

$16.25 - $20.75/hr

Job Summary The Service Desk Agent serves as the first point of contact for users calling the ... Install, modify, run diagnostics, and repair computer hardware, peripherals, and software

Compunnel, Inc.

Service Desk Agent

South Jordan, UT · On-site

$22/hr

Job Summary The Service Desk Agent serves as the first point of contact for users calling the ... computer hardware, peripherals, and software Collaborate with internal teams to provide guidance ...

Amicis Global

IT Service Desk Agent

South Jordan, UT · On-site

$22 - $25/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone ... computer skills, including typing, email communication, and navigating Windows-based systems.

Amicis Global

IT Service Desk Support

South Jordan, UT · On-site

$24 - $25/hr

South Jordan, UT Duration: 12+ Months The Service Desk Agent is the first point of contact for ... computer hardware/ peripherals and software Qualifications: • Excellent customer service skills ...

Outcode Software

Yardi Support Engineer

Draper, UT

Advanced experience with help desk platforms and CRM tools (JIRA, ServiceNow, Zendesk). * Educational Background: Bachelor's degree in Computer Science, Information Technology, or related field (or ...

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All JobsComputer Help Desk JobsComputer Help Desk Jobs in Tooele, UT

Computer Help Desk information

See Tooele, UT salary details

$11

$21

$31

How much do computer help desk jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for computer help desk in Tooele, UT is $21.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.38 per hour, depending on experience, location, and employer.

What is the difference between Computer Help Desk vs Computer Support Specialist?

AspectComputer Help DeskComputer Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, on-site supportTechnical support, troubleshooting, on-site or remote
Employer & IndustryIT service providers, corporate IT departmentsIT consulting firms, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting rolesTechnical problem solving, system support

The main difference between a Computer Help Desk and a Computer Support Specialist lies in their scope and focus. Help Desk roles typically involve initial customer contact and basic troubleshooting, often in call centers or support desks. Support Specialists handle more complex technical issues, often requiring deeper technical knowledge and hands-on support. Both roles are essential in IT support, but they differ in responsibilities and work environments.

What are computer help desk professionals?

Computer help desk professionals are IT support specialists who assist users with technical issues related to computers, software, hardware, and networks. They provide support via phone, email, chat, or in-person, troubleshooting problems, answering questions, and guiding users through solutions. Help desk professionals play a crucial role in maintaining productivity by resolving technical issues promptly and ensuring systems run smoothly.

What jobs pay $10,000 a month without a degree?

In the computer help desk field, earning $10,000 a month typically requires advanced experience, certifications, or specialized skills rather than just the job title. High-paying roles may involve senior technical support, network administration, or cybersecurity positions that often demand industry certifications like CompTIA or Cisco, along with extensive experience. Entry-level help desk jobs usually pay less, but advancing into specialized or managerial roles can lead to higher salaries without a degree requirement.

What are the key skills and qualifications needed to thrive as a Computer Help Desk professional, and why are they important?

To thrive as a Computer Help Desk professional, you need strong troubleshooting abilities, foundational IT knowledge, and often a relevant certification like CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote desktop software, and basic networking tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills ensure timely support, user satisfaction, and the smooth functioning of IT systems within an organization.

Are help desk jobs still in demand?

Help desk jobs, including computer help desk roles, remain in demand as organizations continue to rely on IT support for troubleshooting hardware, software, and network issues. These positions often require strong communication skills and knowledge of common operating systems and support tools, with demand driven by ongoing technology upgrades and cybersecurity needs.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing Computer Help Desk professionals to focus on more complex issues. However, AI does not fully replace human support, as many technical problems require critical thinking, customer service skills, and personalized assistance that only trained technicians can provide.

What are some common challenges faced on a computer help desk, and how can I prepare for them?

One common challenge on a computer help desk is handling multiple support requests simultaneously while maintaining a high level of customer service. You may encounter frustrated users or complex technical issues that require quick problem-solving and effective communication. Preparing by strengthening your troubleshooting skills, familiarizing yourself with common software and hardware issues, and practicing patience can help you succeed. Additionally, learning to prioritize tasks and use help desk ticketing systems efficiently will make your workflow smoother.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as senior software engineers, IT consultants, or cybersecurity experts, especially those with extensive experience or certifications. These positions typically require advanced skills, a strong professional reputation, and often involve consulting, contract work, or leadership responsibilities in technology or finance sectors.
Computer Help Desk jobs near you
Infographic showing various Computer Help Desk job openings in Tooele, UT as of June 2026, with employment types broken down into 72% Full Time, 17% Part Time, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $45,209 per year, or $21.7 per hour.

IT Support/ Help Desk in South Jordan, UT 84095

Amicis Global

South Jordan, UT • On-site

$20 - $24/hr

Contractor

Posted 29 days ago

Job description

Title: IT Support
Location: South Jordan, UT 84095
Duration: 06 - 12 months
About Job:
Summary:
The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
Roles and Responsibilities:
• Demonstrate strong customer service skills to provide phone support including.
o Listening to the customer to gain an accurate understanding of the situation.
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue.
o Producing accurate, detailed documentation at the client, problem, and incident level.
o Resolving conflict.
• Responsible for high-quality end-user technical support, related to enterprise software and hardware.
• Responsibilities include assessment, triage, research, training/education, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment.
• Under general oversight, provides after-hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focu,s and a positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person.
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly.
• Identifies and works with internal end users to provide guidance and support, sound communications, and customer service principles without becoming unprofessional in difficult situations.
• Provides investigation, diagnosis, resolution, and recovery for hardware/software problems.
• Installs, modifies, cleans up, runs diagnostic programs, and repairs computer hardware/ peripherals and software.
Education, Experience and Skills:
• Excellent customer service skills required.
• Excellent communication skills required.
• Two to five years of proven, qualified related work experience in a comparable complex, high tech, and fast-paced work environment.
• Preferred work experience in a technical support role but not required.
• Required Education: High school diploma or GED with relevant work experience.
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly.
• Self-motivated and able to work on own initiative in a high-pressure environment.
• Willing to work variable shifts including evenings, weekends, and public holidays.
Responsible for high-quality end-user technical support, related to enterprise software and hardware.
An understanding of technology and the ability to apply that knowledge to support all existing systems.
Provides investigation, diagnosis, resolution, and recovery for hardware/software problems.
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast-paced work environment.
 
 
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