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Computer Help Desk Jobs in Phoenix, AZ (NOW HIRING)

Amphenol Borisch Technologies

Help Desk Technician

Mesa, AZ · On-site

$19.75 - $26.75/hr

Minimum 2-4 years of computer servicing/help desk experience. * Extensive knowledge of Microsoft Windows and Microsoft Office. * Ability to provide remote support via e-mail, phone, and remote ...

Amphenol Borisch Technologies

Help Desk Technician

Mesa, AZ · On-site

$19.75 - $26.75/hr

Minimum 2-4 years of computer servicing/help desk experience. * Extensive knowledge of Microsoft Windows and Microsoft Office. * Ability to provide remote support via e-mail, phone, and remote ...

Nuvodia

Help Desk Specialist II

Chandler, AZ

$19.53 - $31.37/hr

The Help Desk II must be able to work effectively and efficiently to identify and resolve multiple ... Analyzes system logs and identifies potential issues with computer systems. * Monitors queue e-mail ...

Nuvodia

Help Desk Specialist II

Chandler, AZ · On-site

$19.53 - $31.37/hr

The Help Desk II must be able to work effectively and efficiently to identify and resolve multiple ... Analyzes system logs and identifies potential issues with computer systems. * Monitors queue e-mail ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · Hybrid

$20.50 - $27.50/hr

Facilitate Service Desk incident response/resolution and service request fulfillment services by ... Knowledge of PC hardware, computer operating systems and software is required. * Previous ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · Hybrid

$20.50 - $27.50/hr

Facilitate Service Desk incident response/resolution and service request fulfillment services by ... Knowledge of PC hardware, computer operating systems and software is required. * Previous ...

Zentech Consulting

IT Help Desk Analyst

Tempe, AZ · On-site

... k Analyst is a pivotal support position within our Managed Services organization. Our Service Desk ... application of computer support best practices. **There are several shifts available in our ...

Zentech Consulting

IT Help Desk Analyst

Tempe, AZ · Hybrid

... k Analyst is a pivotal support position within our Managed Services organization. Our Service Desk ... application of computer support best practices. **There are several shifts available in our ...

IDEALFORCE LLC

Service Desk Analyst(35208)

Phoenix, AZ

$20.25 - $27.75/hr

Perform escalated Help Desk functions including answering requests for assistance, creating tickets, and performing troubleshooting operations Answers user inquiries regarding computer software or ...

IDEALFORCE LLC

Service Desk Analyst(34980)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Perform escalated Help Desk functions including answering requests for assistance, creating tickets, and performing troubleshooting operations Answers user inquiries regarding computer software or ...

IDEALFORCE LLC

Service Desk Analyst II(35732)

Phoenix, AZ

$20.25 - $27.75/hr

Perform escalated Help Desk functions including answering requests for assistance, creating tickets, and performing troubleshooting operations Answers user inquiries regarding computer software or ...

Cranial Technologies

IT Help Desk Technician

Tempe, AZ

$40K - $55K/yr

... computer systems; and projects as assigned. Support is provided over the phone, Teams chat and ... Help maintain software and hardware inventory. * Provide telephone and remote support to end-users ...

Courser

IT Support Services II - Help Desk

Phoenix, AZ · On-site

... Help Desk We are seeking a skilled IT Support Services II to join our dynamic IT team. The ideal ... Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent ...

Trick Dog Technology

Level 2 Service Desk

Scottsdale, AZ · On-site

Key Responsibilities Help Desk & Ticket Management * Manage and triage support requests via phone ... Bachelor's degree in IT, Computer Science, or related field (or equivalent experience) * Experience ...

The State of Arizona

SERVICE DESK ANALYST

Phoenix, AZ · On-site +1

$23 - $25/hr

Computer hardware with an emphasis on desktop and laptop business computers and their peripheral ... Associate Degree, plus two or more years of experience in IT Helpdesk end-user corporate-type ...

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Computer Help Desk information

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How much do computer help desk jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for computer help desk in Phoenix, AZ is $22.99, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.77 per hour, depending on experience, location, and employer.

What is a computer help desk professional?

Computer help desk professionals are IT support specialists who assist users with technical issues related to computers, software, hardware, and networks. They provide support via phone, email, chat, or in-person, troubleshooting problems, answering questions, and guiding users through solutions. Help desk professionals play a crucial role in maintaining productivity by resolving technical issues promptly and ensuring systems run smoothly.

What are the key skills and qualifications needed to thrive as a computer help desk professional?

To thrive as a Computer Help Desk professional, you need strong troubleshooting abilities, foundational IT knowledge, and often a relevant certification like CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote desktop software, and basic networking tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills ensure timely support, user satisfaction, and the smooth functioning of IT systems within an organization.

What are some common challenges faced on a computer help desk, and how can I prepare for them?

One common challenge on a computer help desk is handling multiple support requests simultaneously while maintaining a high level of customer service. You may encounter frustrated users or complex technical issues that require quick problem-solving and effective communication. Preparing by strengthening your troubleshooting skills, familiarizing yourself with common software and hardware issues, and practicing patience can help you succeed. Additionally, learning to prioritize tasks and use help desk ticketing systems efficiently will make your workflow smoother.

What is the difference between Computer Help Desk vs Computer Support Specialist?

AspectComputer Help DeskComputer Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, on-site supportTechnical support, troubleshooting, on-site or remote
Employer & IndustryIT service providers, corporate IT departmentsIT consulting firms, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting rolesTechnical problem solving, system support

The main difference between a Computer Help Desk and a Computer Support Specialist lies in their scope and focus. Help Desk roles typically involve initial customer contact and basic troubleshooting, often in call centers or support desks. Support Specialists handle more complex technical issues, often requiring deeper technical knowledge and hands-on support. Both roles are essential in IT support, but they differ in responsibilities and work environments.

Are computer help desk jobs hard to get?

Computer help desk jobs are generally accessible to candidates with basic technical skills, good communication, and problem-solving abilities. Entry-level positions often require certifications like CompTIA A+ and may involve on-the-job training, making them attainable for many job seekers. Competition can vary based on location and experience, but these roles are typically available for those with the right foundational knowledge.

Is help desk a good career?

A help desk or computer help desk role is a common entry-level IT position that involves troubleshooting technical issues, providing customer support, and maintaining hardware and software. It offers opportunities to develop technical skills, earn certifications like CompTIA A+, and advance into specialized IT roles or management positions. The job typically requires strong communication skills and problem-solving abilities and can provide stable employment in various industries.
Computer Help Desk jobs near you
Infographic showing various Computer Help Desk job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $46,319 per year, or $22.3 per hour.

Help Desk Technician

Mesa, AZ • On-site

Amphenol Borisch Technologies
Guided Missile and Space Vehicle Manufacturing • 51 - 200 employees
Learn more about Amphenol Borisch Technologiesexternal

$19.75 - $26.75/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 23 days ago

Job description

We are recruiting for a Help Desk Technician to maintain and monitor end-user workstations and productivity on a local area network. The Technician performs a variety of maintenance, software installation, end-user support, and training to ensure end-user workstations and network performance meet company and user requirements for facilities located in three countries. The Help Desk Technician is also responsible for the tracking and maintenance of key IT assets.

Essential Duties and Responsibilities

  • Administers end-user workstations and supports end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based LAN
  • Establishes voice and e-mail accounts for new users.Provides information systems orientation to new and existing employees.
  • Manages the help desk ticket system. Promptly prioritizes and assigns tasks to self or other team members using the ticket system.
  • Investigates user problems and identifies their source; determines possible solutions; and tests and implements solutions.
  • Serves as liaison for key vendors for printers, telecommunications and mobile phones.
  • Organizes and manages IT assets, including:organizing storage space; labeling equipment; installing hardware and software; and supporting office and cell moves.
  • Investigates and makes recommendations for new software applications to support and improve business processes.
  • Any other tasks assigned by supervisor

Job Requirements

  • High School Diploma Required.Bachelor degree preferred.
  • Minimum 2-4 years of computer servicing/help desk experience.
  • Extensive knowledge of Microsoft Windows and Microsoft Office.
  • Ability to provide remote support via e-mail, phone, and remote desktop connection.
  • Ability to install, configure, and maintain personal computers and related hardware and software.
  • Demonstrated ability to establish priorities and organize resources.
  • Strong problem solving/analytical skills.
  • Exceptional customer service skills.
  • Strong verbal and written communication skills.Ability to present information to groups of people.
  • Ability to communicate technical information to nontechnical personnel.
  • Ability to lift and carry equipment weighing up to 20 pounds.
  • Ability to regularly bend, stoop, crawl, and reach with both arms.

About our Company
Amphenol Borisch Technologies (ABT), a division of Amphenol Corporation, is an industry leader in providing high-reliability electronic systems for Aerospace and Defense companies across the globe. ABT is focused on expanding the company’s industry presence by providing customers with superior quality and service combined with advanced manufacturing capabilities. ABT is headquartered in Grand Rapids, MI and has locations in Nogales, Mexico, Mesa, AZ and London, Ontario.
 

Benefits We Offer:  At Amphenol Borisch Technologies, we provide a wide range of benefits for our permanent full-time employees. Highlights include:

UNITED STATES

  • Unique full-time work schedule that includes every other Friday off
  • Full Medical, Dental and Prescription Drug Insurance
  • Flexible Spending Accounts
  • Generous 401(k) match
  • Company-paid and Voluntary Life Insurance plans
  • Paid Holidays and Paid Time Off Days
  • Reimbursement Programs (Gym, Tuition, etc.)
  • Paid time off to volunteer
  • Company-Paid Short Term Disability

CANADA

  • Full benefits package
  • Company-paid and Voluntary Life Insurance plans
  • Paid Holidays and Paid Time Off Days
  • Reimbursement Programs (Gym, Tuition, etc.)
  • Pension plan
  • Paid parental leave

Amphenol Borisch Technologies is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.