ZipRecruiter

Log In

1

Computer Help Desk Jobs in Phoenix, AZ (NOW HIRING)

Zentech Consulting

IT Help Desk Analyst

Tempe, AZ · Hybrid

... k Analyst is a pivotal support position within our Managed Services organization. Our Service Desk ... application of computer support best practices. **There are several shifts available in our ...

Roberts Resorts

IT Helpdesk Technician

Scottsdale, AZ · On-site

Associate's degree in Computer Science, Computer Information Systems, or related field. * 2+ years of experience in an IT Help Desk or technical support environment * Industry Certifications: CompTIA ...

Trick Dog Technology

Level 2 Service Desk

Scottsdale, AZ · On-site

Key Responsibilities Help Desk & Ticket Management * Manage and triage support requests via phone ... Bachelor's degree in IT, Computer Science, or related field (or equivalent experience) * Experience ...

IDEALFORCE LLC

Service Desk Analyst (40340)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

... new computer hardware or software, such as printers, word-processing software, and email ... Service Desk tracking software with detailed information concerning the problem Escalation of ...

Arizona State Hospital

Job Page

Phoenix, AZ · On-site

$20.62/hr

The Help Desk Analyst provides service to all DCS offices statewide and to external providers ... Various computer software applications * Personal computers * Basic functional characteristics and ...

Courser

IT Support Services II - Help Desk

Phoenix, AZ · On-site

... Help Desk We are seeking a skilled IT Support Services II to join our dynamic IT team. The ideal ... Key Qualifications: • Bachelor's degree in Computer Science, Information Technology, or related ...

Analytic Search Group

Service Desk Analyst

Tempe, AZ · On-site

$20 - $27.25/hr

Service Desk Analyst Our client, one of North America's leading distributors of process materials ... Familiarity with Microsoft Active Directory (user & computer accounts, OU's, Group Policy) and ...

Idealforce

Service Desk Analyst (38725)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Service Desk Analyst IDEALFORCE has a contract position available immediately for Service Desk ... computer/networking hardware, standard operating systems, common third-party software applications ...

Idealforce

Service Desk Analyst(36357)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Service Desk Analyst IDEALFORCE has a contract position available immediately for a Service Desk ... computer/networking hardware, standard operating systems, common third-party software applications ...

next page

Showing results 1-20

All JobsComputer Help Desk JobsComputer Help Desk Jobs in Phoenix, AZ

Computer Help Desk information

See Phoenix, AZ salary details

$12

$22

$32

How much do computer help desk jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for computer help desk in Phoenix, AZ is $22.27, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $24.95 per hour, depending on experience, location, and employer.

What is the difference between Computer Help Desk vs Computer Support Specialist?

AspectComputer Help DeskComputer Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, on-site supportTechnical support, troubleshooting, on-site or remote
Employer & IndustryIT service providers, corporate IT departmentsIT consulting firms, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting rolesTechnical problem solving, system support

The main difference between a Computer Help Desk and a Computer Support Specialist lies in their scope and focus. Help Desk roles typically involve initial customer contact and basic troubleshooting, often in call centers or support desks. Support Specialists handle more complex technical issues, often requiring deeper technical knowledge and hands-on support. Both roles are essential in IT support, but they differ in responsibilities and work environments.

What are computer help desk professionals?

Computer help desk professionals are IT support specialists who assist users with technical issues related to computers, software, hardware, and networks. They provide support via phone, email, chat, or in-person, troubleshooting problems, answering questions, and guiding users through solutions. Help desk professionals play a crucial role in maintaining productivity by resolving technical issues promptly and ensuring systems run smoothly.

What jobs pay $10,000 a month without a degree?

In the computer help desk field, earning $10,000 a month typically requires advanced experience, certifications, or specialized skills rather than just the job title. High-paying roles may involve senior technical support, network administration, or cybersecurity positions that often demand industry certifications like CompTIA or Cisco, along with extensive experience. Entry-level help desk jobs usually pay less, but advancing into specialized or managerial roles can lead to higher salaries without a degree requirement.

What are the key skills and qualifications needed to thrive as a Computer Help Desk professional, and why are they important?

To thrive as a Computer Help Desk professional, you need strong troubleshooting abilities, foundational IT knowledge, and often a relevant certification like CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote desktop software, and basic networking tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills ensure timely support, user satisfaction, and the smooth functioning of IT systems within an organization.

Are help desk jobs still in demand?

Help desk jobs, including computer help desk roles, remain in demand as organizations continue to rely on IT support for troubleshooting hardware, software, and network issues. These positions often require strong communication skills and knowledge of common operating systems and support tools, with demand driven by ongoing technology upgrades and cybersecurity needs.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing Computer Help Desk professionals to focus on more complex issues. However, AI does not fully replace human support, as many technical problems require critical thinking, customer service skills, and personalized assistance that only trained technicians can provide.

What are some common challenges faced on a computer help desk, and how can I prepare for them?

One common challenge on a computer help desk is handling multiple support requests simultaneously while maintaining a high level of customer service. You may encounter frustrated users or complex technical issues that require quick problem-solving and effective communication. Preparing by strengthening your troubleshooting skills, familiarizing yourself with common software and hardware issues, and practicing patience can help you succeed. Additionally, learning to prioritize tasks and use help desk ticketing systems efficiently will make your workflow smoother.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as senior software engineers, IT consultants, or cybersecurity experts, especially those with extensive experience or certifications. These positions typically require advanced skills, a strong professional reputation, and often involve consulting, contract work, or leadership responsibilities in technology or finance sectors.
Computer Help Desk jobs near you
Infographic showing various Computer Help Desk job openings in Phoenix, AZ as of June 2026, with employment types broken down into 6% As Needed, 75% Full Time, 13% Part Time, and 6% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,319 per year, or $22.3 per hour.
IT Help Desk Analyst

IT Help Desk Analyst

Zentech Consulting

Tempe, AZ • Hybrid

Full-time

Posted 8 days ago

Job description

Company Description

We delivers world class IT solutions 365/24/7.  We're in search of dynamic individuals that are passionate about technology and providing best-in-class customer service.  Our managed services engagements allow our employees to have access to a variety of technologies and environments, broadening your skillset while preparing you for future growth.

We employs nearly 550 people throughout the U.S. The company offers hybrid IT solutions including cloud and hosting solutions, managed services, ERP application management, professional services, IT hardware and top-tier data centers in Arizona, Colorado, Iowa, Minnesota, Oregon and Wisconsin. Our team of technology professionals manage secure, world-class, hybrid IT infrastructures and applications for thousands of businesses around the globe. 

Job Description

An IT HelpDesk Analyst is a pivotal support position within our Managed Services organization. Our Service Desk provides a critical interface between the Managed Services organization and customers; this team is the launching point for all customer support communications. Technicians are responsible for receipt, analysis, documentation, escalation, and resolution of customer issues and requests related to services delivered.   This team is involved in major incident resolution. 

Responsibilities include monitoring and reporting on customer systems and networks using various monitoring tools. A Service Desk Technician also handles operations duties within our datacenter.  This individual will also partner closely with our engineer teams to solve technology problems and work to resolution.  The candidate will demonstrate excellent communication, troubleshooting, and documentation skills as well as an understanding and application of computer support best practices.

**There are several shifts available in our Scottsdale, Gilbert and Tempe locations including first and third shift options**

Responsibilities 

  • Problem solve and deliver solutions to customer issues within SLAs to provide best in class customer service 
  • Issue and incident documentation in Cherwell ticketing tool 
  • Provide top-notch customer service via phone, email and chat in a service support center
  • Escalate and partner with engineering teams to resolve customer issues
  • Monitor enterprise systems through monitoring software (Nagios and Nimsoft)
  • Account management through Active Directory for customer environments
  • Dynamics AX and Baan ERP support 

Qualifications 

Required Qualifications

  • 1+ years of IT experience.
  • Must follow the Service Desk attendance guidelines to meet our customers' needs
Qualifications

Other Qualifications

  • Established track record in IT technologies (Unix/Windows Servers, Database, Data Center and Borderless Networking, Client/Server Application Support)
  • Able to produce a high standard deliverable while under time constraint pressure
  • Experience interacting with external customers
  • Excellent customer service skills, interpersonal skills, and telephone etiquette
  • Friendly personality that enjoys assisting customers
  • Good documentation skills and solid written grammar
  • Able to accurately follow written technical work instructions
  • Able to work in a structured environment
  • Strong organization, time management, and prioritizing skills
Additional Information

All your information will be kept confidential according to EEO guidelines.

ZenTech Consulting logo

About ZenTech Consulting

Sourced by ZipRecruiter

Working with ZenTech Consulting offers potential applicants a unique experience versus a traditional job search. Choosing to begin your job search with ZenTech gives you immediate access to positions at leading companies that partner with us. The opportunity to work with a professional recruiter to identify your strengths, skills and how to apply your prior work experience are some of the immediate benefits to working with us. In addition, your recruiter will share important details about a position and provide interview tips so that you can effectively demonstrate your skills and expertise to hiring managers. By working with ZenTech Consulting, you can also build your network of connections and increase the number and variety of jobs you qualify for. Our service is completely free and you receive the added benefit of working with a recruiter that specializes in your industry. Our recruiters will identify available positions that fit your skills, personality and career goals as well as guide you through the hiring process.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Tampa, FL, US

Year founded

2011

Social media

Facebook

View All ZenTech Consulting Jobs

Apply