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Computer Help Desk Jobs in Charlotte, NC (NOW HIRING)

Info Way Solutions

Help Desk

Charlotte, NC · On-site

$19.50 - $26.25/hr

Job Summary : Info Way Solutions is seeking a Help Desk professional to provide first-tier ... The role involves troubleshooting basic computer operations and escalating unresolved issues while ...

New Hope

Help Desk Support Technician

Rock Hill, SC · On-site

$16.75 - $22.75/hr

The Help Desk Technician serves as the first point of contact for employees seeking technical ... Relevant degree or certifications in Information Technology, Computer Science, Cybersecurity, or ...

New Hope

Help Desk Support Technician

Rock Hill, SC · On-site

$16.75 - $22.75/hr

The Help Desk Technician serves as the first point of contact for employees seeking technical ... Relevant degree or certifications in Information Technology, Computer Science, Cybersecurity, or ...

Toppan

IT Help Desk Administrator

Charlotte, NC

$80K - $90K/yr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). * 2 -3 years of experience in IT support or help desk roles, * Strong ...

Toppan

IT Help Desk Administrator

Charlotte, NC · On-site

$80K - $90K/yr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). * 2 -3 years of experience in IT support or help desk roles, * Strong ...

The Hiller Companies

Help Desk Technician, Tier II

Concord, NC · On-site

$18.75 - $25.25/hr

Bachelor's degree in computer science or related field preferred. * CompTIA A+ certification or equivalent experience required. * 2+ years experience working in a help desk or technical support role.

WARN INDUSTRIES INC

Help Desk Technician I

Lancaster, SC · On-site

$16.25 - $22/hr

Responsible for maintaining, analyzing, troubleshooting, repairing, and documenting computer ... Autonomously responds to IT help desk requests from users, with little to no supervision, to help ...

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Computer Help Desk information

See Charlotte, NC salary details

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How much do computer help desk jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for computer help desk in Charlotte, NC is $22.61, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What is a computer help desk professional?

Computer help desk professionals are IT support specialists who assist users with technical issues related to computers, software, hardware, and networks. They provide support via phone, email, chat, or in-person, troubleshooting problems, answering questions, and guiding users through solutions. Help desk professionals play a crucial role in maintaining productivity by resolving technical issues promptly and ensuring systems run smoothly.

What are the key skills and qualifications needed to thrive as a computer help desk professional?

To thrive as a Computer Help Desk professional, you need strong troubleshooting abilities, foundational IT knowledge, and often a relevant certification like CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote desktop software, and basic networking tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills ensure timely support, user satisfaction, and the smooth functioning of IT systems within an organization.

What are some common challenges faced on a computer help desk, and how can I prepare for them?

One common challenge on a computer help desk is handling multiple support requests simultaneously while maintaining a high level of customer service. You may encounter frustrated users or complex technical issues that require quick problem-solving and effective communication. Preparing by strengthening your troubleshooting skills, familiarizing yourself with common software and hardware issues, and practicing patience can help you succeed. Additionally, learning to prioritize tasks and use help desk ticketing systems efficiently will make your workflow smoother.

What is the difference between Computer Help Desk vs Computer Support Specialist?

AspectComputer Help DeskComputer Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, on-site supportTechnical support, troubleshooting, on-site or remote
Employer & IndustryIT service providers, corporate IT departmentsIT consulting firms, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting rolesTechnical problem solving, system support

The main difference between a Computer Help Desk and a Computer Support Specialist lies in their scope and focus. Help Desk roles typically involve initial customer contact and basic troubleshooting, often in call centers or support desks. Support Specialists handle more complex technical issues, often requiring deeper technical knowledge and hands-on support. Both roles are essential in IT support, but they differ in responsibilities and work environments.

Are computer help desk jobs hard to get?

Computer help desk jobs are generally accessible to candidates with basic technical skills, good communication, and problem-solving abilities. Entry-level positions often require certifications like CompTIA A+ and may involve on-the-job training, making them attainable for many job seekers. Competition can vary based on location and experience, but these roles are typically available for those with the right foundational knowledge.

Is help desk a good career?

A help desk or computer help desk role is a common entry-level IT position that involves troubleshooting technical issues, providing customer support, and maintaining hardware and software. It offers opportunities to develop technical skills, earn certifications like CompTIA A+, and advance into specialized IT roles or management positions. The job typically requires strong communication skills and problem-solving abilities and can provide stable employment in various industries.

What are the most commonly searched types of Computer Help Desk jobs in Charlotte, NC?

The most popular types of Computer Help Desk jobs in Charlotte, NC are:

What cities near Charlotte, NC are hiring for Computer Help Desk jobs?

Cities near Charlotte, NC with the most Computer Help Desk job openings:

Computer Help Desk jobs near you
Infographic showing various Computer Help Desk job openings in Charlotte, NC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $47,033 per year, or $22.6 per hour.

Help Desk

Charlotte, NC • On-site

Info Way Solutions
IT Services • 51 - 200 employees
Learn more about Info Way Solutionsexternal

$19.50 - $26.25/hr

Full-time

Re-posted 22 days ago

Job description

Job Summary:
Info Way Solutions is seeking a Help Desk professional to provide first-tier technical support to end users. The role involves troubleshooting basic computer operations and escalating unresolved issues while maintaining excellent customer service skills.
Responsibilities:
• Provide first-tier basic technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting and error messages.
• Identify, research, and resolve basic technical problems in a Windows environment.
• Document and track requests via Service Now for assistance and escalate unresolved issues to higher level of support in accordance with policies and procedures.
Qualifications:
Required:
• 7-10 Years of experience
• Provide first-tier basic technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting and error messages
• Ability to identify, research, and resolve basic technical problems in a Windows environment
• Acceptable customer service skills
• Ability to document and track request via Service Now for assistance
• Escalate unresolved issues to higher level of support in accordance with policies and procedures
• Basic experience with Windows
• Hands-on experience with MS Office Applications, Edge and Outlook
• Basic experience with Dell & Client laptops and desktop computers
• Ability to learn and work within Active Directory user, group and computer accounts
• Ability to learn basic troubleshooting and support of PC hardware and peripherals, such as printers
• Knowledge of security applications including antivirus software
• Customer Service experience
• Microsoft Office suite
• Active Directory
• ServiceNow ticketing software
• Remote troubleshooting
• Basic understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and VPN client configuration
• Basic knowledge of the Windows 7 and 10 operating system and ticketing systems
• High School Diploma, associate degree, bachelor's degree
• Some completed college course work, technical degree such as MCP/MCDST Certification and/or Comp TIA A+ Certification
• Able to read quickly, comprehend, take action and be able to be agile
Preferred:
• Knowledge of Blackberry, Android and iPhone
• Technical degree such as MCP/MCDST Certification and/or Comp TIA A+ Certification
Company:
Founded and incorporated in 2012 , Info Way Solutions is an IT services and consulting company headquartered in Fremont , CA. Founded in 2012, the company is headquartered in Fremont, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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