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Computer Help Desk Jobs in Temple, TX (NOW HIRING)

McLane Company

Representative, Help Desk I

Temple, TX · On-site

$19 - $22/hr

Receives via phone and computer first-tier technical issues reported relating to hardware and ... production support, help desk support, or a related technical environment preferred. Strong ...

McLane Company

Representative, Help Desk I

Temple, TX · On-site

$19 - $22/hr

Receives via phone and computer first-tier technical issues reported relating to hardware and ... production support, help desk support, or a related technical environment preferred. Strong ...

Tru Fit Athletic

Customer Service / Front Desk SR

Killeen, TX · On-site

$12.50 - $16/hr

Personal training sessions are just $15 to help you reach your fitness goals. Key Responsibilities ... computer and customer service experience preferred. - Ability to multitask in a fast-paced ...

Tru Fit Athletic

Customer Service / Front Desk SR

Killeen, TX · On-site

$12.50 - $16/hr

Personal training sessions are just $15 to help you reach your fitness goals. Key Responsibilities ... computer and customer service experience preferred. - Ability to multitask in a fast-paced ...

Wilsonart

Packer-1

Temple, TX · On-site

And you'll be part of a company that believes winning means helping you succeed at work and in life ... Basic computer skills. Knowledge, skills and abilities: * Knowledge of safety standards applicable ...

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All JobsComputer Help Desk JobsComputer Help Desk Jobs in Temple, TX

Computer Help Desk information

See Temple, TX salary details

$11

$21

$31

How much do computer help desk jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for computer help desk in Temple, TX is $21.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $24.13 per hour, depending on experience, location, and employer.

What is a computer help desk professional?

Computer help desk professionals are IT support specialists who assist users with technical issues related to computers, software, hardware, and networks. They provide support via phone, email, chat, or in-person, troubleshooting problems, answering questions, and guiding users through solutions. Help desk professionals play a crucial role in maintaining productivity by resolving technical issues promptly and ensuring systems run smoothly.

What are the key skills and qualifications needed to thrive as a computer help desk professional?

To thrive as a Computer Help Desk professional, you need strong troubleshooting abilities, foundational IT knowledge, and often a relevant certification like CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote desktop software, and basic networking tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills ensure timely support, user satisfaction, and the smooth functioning of IT systems within an organization.

What are some common challenges faced on a computer help desk, and how can I prepare for them?

One common challenge on a computer help desk is handling multiple support requests simultaneously while maintaining a high level of customer service. You may encounter frustrated users or complex technical issues that require quick problem-solving and effective communication. Preparing by strengthening your troubleshooting skills, familiarizing yourself with common software and hardware issues, and practicing patience can help you succeed. Additionally, learning to prioritize tasks and use help desk ticketing systems efficiently will make your workflow smoother.

What is the difference between Computer Help Desk vs Computer Support Specialist?

AspectComputer Help DeskComputer Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, on-site supportTechnical support, troubleshooting, on-site or remote
Employer & IndustryIT service providers, corporate IT departmentsIT consulting firms, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting rolesTechnical problem solving, system support

The main difference between a Computer Help Desk and a Computer Support Specialist lies in their scope and focus. Help Desk roles typically involve initial customer contact and basic troubleshooting, often in call centers or support desks. Support Specialists handle more complex technical issues, often requiring deeper technical knowledge and hands-on support. Both roles are essential in IT support, but they differ in responsibilities and work environments.

Are computer help desk jobs hard to get?

Computer help desk jobs are generally accessible to candidates with basic technical skills, good communication, and problem-solving abilities. Entry-level positions often require certifications like CompTIA A+ and may involve on-the-job training, making them attainable for many job seekers. Competition can vary based on location and experience, but these roles are typically available for those with the right foundational knowledge.

Is help desk a good career?

A help desk or computer help desk role is a common entry-level IT position that involves troubleshooting technical issues, providing customer support, and maintaining hardware and software. It offers opportunities to develop technical skills, earn certifications like CompTIA A+, and advance into specialized IT roles or management positions. The job typically requires strong communication skills and problem-solving abilities and can provide stable employment in various industries.

What cities near Temple, TX are hiring for Computer Help Desk jobs?

Cities near Temple, TX with the most Computer Help Desk job openings:

Computer Help Desk jobs near you
Infographic showing various Computer Help Desk job openings in Temple, TX as of August 2026, with employment types broken down into 1% As Needed, 64% Full Time, 31% Part Time, 1% Temporary, and 3% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $44,736 per year, or $21.5 per hour.

Representative, Help Desk I

McLane Company

Temple, TX • On-site

$19 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 hours ago

McLane rating

7.0

Company rating: 7.0 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

29th of 49 rated food wholesalers

Job description

Summary

Responsible for monitoring and managing enterprise system platforms, peripheral equipment, and batch job schedules to ensure reliable system operations. Provides support to internal and external customers, including distribution center teammates across all business units. Identifies, investigates, and resolves system alerts and operational issues while serving as a key point of contact for Operations support calls.

This position is onsite in Temple, TX. 

What You'll Do

  • Receives via phone and computer first-tier technical issues reported relating to hardware and software on personal computing devices or supporting infrastructure issues which affect internal technology users. 
  • Applies pre-established methods to resolve basic problems or escalates issue to second-tier help desksupport staff or to appropriate MBIS area in order to ensure timely continuance of the reporting user's productivity. 
  • Learns existing procedures for internal requests regarding personal computing devices via phone and computer-based remote methods to fulfill service requests from internal technology users. 
  • Learns to assist internal technology users via phone and computer-based remote methods with implementation of standard personal computer practices to aid users in efficiently fulfilling specific needs. 
  • Learns to Identify reoccurring issues and inform appropriate MBIS area to evaluate the design and issue resolution methods to minimize productivity impact to internal technology users. 

What We're Looking For

       High school diploma or GED required; associate's or bachelor's degree in Information Technology or related field preferred.

       1 or more years of experience in IT operations, production support, help desk support, or a related technical environment preferred.

       Strong troubleshooting, analytical, and problem-solving skills.

       Ability to communicate effectively with technical and non-technical customers.

       Ability to prioritize tasks and respond effectively in a fast-paced operational environment.

       Basic understanding of system monitoring, job scheduling, and incident management processes preferred.

Why Join Us

  • Make a direct impact supporting missioncritical distribution operations
  • Handson technical role with exposure to diverse technologies
  • Stable organization with longterm career growth opportunities
  • Teamdriven culture that values reliability, service, and accountability
  • Opportunity to build both technical and customerfacing skills

Benefits you can count on: 

  • This position is an hourly role that pays between $19-$22
  • Benefits begin on Day 60: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance 
  • Paid time off begins after 90 days.
  • 401(k) Profit Sharing Plan after 90 days.
  • Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

What McLane employees say

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