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Entry Level Computer Help Desk Jobs in Austin, TX

Avani Technology Solutions, Inc.

Help Desk

Austin, TX · On-site

$19.75 - $26.75/hr

The contractor will be work in the Agency's Help Desk and receive calls for assistance relating to the utilization of computer equipment and software. * The contractor's responsibilities will be to ...

Connect Tech+Talent

Help Desk Technician

Austin, TX

$19.75 - $26.75/hr

Help Desk Technician Austin, Texas 6 Months Functional Responsibilities: Performs Service Desk ... computer system users on a variety of issues Responds to telephone calls, email and personal ...

New

Connect Tech+Talent

Help Desk Technician

Austin, TX

$19.75 - $26.75/hr

Help Desk Technician Austin, Texas 6 Months Functional Responsibilities: Performs Service Desk ... computer system users on a variety of issues Responds to telephone calls, email and personal ...

New

Curative HR LLC

Help Desk Technician

Austin, TX · On-site

$60K - $75K/yr

The Help Desk Technician will provide first-line support to end users, resolve technical issues ... Associate's degree in Information Technology, Computer Science, or a related field, or equivalent ...

Curative HR LLC

Help Desk Technician

Austin, TX

$19.75 - $26.75/hr

The Help Desk Technician will provide first-line support to end users, resolve technical issues ... Associate's degree in Information Technology, Computer Science, or a related field, or equivalent ...

Curative HR LLC

Help Desk Technician

Austin, TX

$19.75 - $26.75/hr

The Help Desk Technician will provide first-line support to end users, resolve technical issues ... Associate's degree in Information Technology, Computer Science, or a related field, or equivalent ...

Allen Control Systems

IT Help Desk, CMMC

Austin, TX · On-site

We are developing a small, autonomous gun turret that employs advanced computer vision and control ... Position Overview We are seeking an IT Help Desk, CMMC to support ACS's efforts to achieve and ...

Allen Control Systems

IT Help Desk, CMMC

Austin, TX · On-site

We are developing a small, autonomous gun turret that employs advanced computer vision and control ... Position Overview We are seeking an IT Help Desk, CMMC to support ACS's efforts to achieve and ...

AlphaNet Consulting

Service Desk Analyst

Austin, TX

$20.25 - $27.75/hr

Provide technical support to users for moderately complex computer related technical problems. Communicate technical issues over the phone to a variety of customers Answer service desk telephones ...

T1 Energy Inc.

Helpdesk Administrator

Austin, TX · On-site

They are seeking an entry-level Helpdesk Administrator to support their Automation & IT Engineering ... in IT, Computer Science, or related field • Familiarity with Windows, macOS, and common ...

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Entry Level Computer Help Desk information

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$32

How much do entry level computer help desk jobs pay per hour?

As of May 29, 2026, the average hourly pay for entry level computer help desk in Austin, TX is $20.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $22.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Computer Help Desk professional, and why are they important?

To thrive as an Entry Level Computer Help Desk professional, you need foundational knowledge of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist end-users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring a positive support experience for users.

What are some common challenges faced by entry level computer help desk professionals, and how can they effectively overcome them?

Entry level computer help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating complex information to non-technical users. To overcome these challenges, it's important to develop strong organizational skills, continuously expand technical knowledge through training and documentation, and practice clear, patient communication. Many organizations also provide mentorship or team support, so proactively seeking help from experienced colleagues can accelerate learning and confidence in the role.

What are entry level computer help desk jobs?

Entry level computer help desk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users experiencing computer hardware, software, or network issues. These roles often involve responding to inquiries via phone, email, or chat, diagnosing problems, and offering step-by-step solutions. They are ideal for individuals starting their IT careers, as they typically require foundational computer knowledge and strong communication skills. Entry-level help desk employees may also escalate more complex issues to higher-level technicians and document support requests for future reference.

What is the difference between Entry Level Computer Help Desk vs Technical Support Specialist?

AspectEntry Level Computer Help DeskTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ often preferred
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportAdvanced troubleshooting, network issues, hardware/software support
Experience LevelEntry-level, minimal experience requiredSome experience recommended, more technical skills

While both roles involve assisting users with technical issues, Entry Level Computer Help Desk positions focus on basic support and ticket management, whereas Technical Support Specialists handle more complex technical problems and network issues. The Help Desk role is ideal for those starting in IT, while the Specialist position requires additional skills and experience.

What are popular job titles related to Entry Level Computer Help Desk jobs in Austin, TX? For Entry Level Computer Help Desk jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Entry Level Computer Help Desk jobs in Austin, TX look for? The top searched job categories for Entry Level Computer Help Desk jobs in Austin, TX are:
What cities near Austin, TX are hiring for Entry Level Computer Help Desk jobs? Cities near Austin, TX with the most Entry Level Computer Help Desk job openings:
Entry Level Computer Help Desk jobs near you
Help Desk

Help Desk

Avani Technology Solutions, Inc.

Austin, TX • On-site

$19.75 - $26.75/hr

Full-time

Posted 22 days ago

Job description

Position: Help Desk
Location: 4200 Smith School Road, Austin, Texas 78744
Duration: 5+ months
  • The contractor will be work in the Agency's Help Desk and receive calls for assistance relating to the utilization of computer equipment and software.
  • The contractor's responsibilities will be to provide moderately complex Level-I system support.
  • Problem analysis and resolutions in support of the Agency's Local Area Network (LAN), Wide Area Network (WAN).
  • Custom agency applications and stand-alone microcomputers;
  • Provide technical assistance in the administration of agency standard Windows operating systems, applications, software, hardware, telecommunications and networking environments;
  • Install and configure agency standard software applications;
  • Apply and configure hardware and software upgrades to agency microcomputers;
  • Log, track and resolve problem calls utilizing the Remedy help desk software package.

II. Worker Skills And Qualifications:
Minimum Requirements:
Years
Skills/Experience
2
Knowledge of microcomputer architecture and design
2
Skill in delivering excellent Level-I technical support
2
Skill in problem analysis and utilizing appropriate procedures and techniques to effect problem resolutions
2
Skill in generating detailed and accurate documentation on microcomputer hardware and software problems
2
Skill in providing quality customer service in a courteous and professional manner
2
Ability to generate detailed and accurate problem call tickets utilizing agency standard call tracking system
2
Ability to install, configure and trouble-shoot agency standard microcomputers and their related peripheral equipment
2
Experience providing phone based support in a call center or help desk environment
Preferences:
Years
Skills/Experience

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