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Entry Level Computer Help Desk Jobs in Austin, TX

NinjaOne

Service Desk Technician

Austin, TX

... in IT, Computer Science, or a related field is a plus e.g., CompTIA A+, Google IT Support Certificate. * 1-3 years of IT support experience, including internships, help desk roles, or relevant ...

NinjaOne

Service Desk Technician

Austin, TX

... in IT, Computer Science, or a related field is a plus e.g., CompTIA A+, Google IT Support Certificate. * 1-3 years of IT support experience, including internships, help desk roles, or relevant ...

NinjaOne

Service Desk Technician

Austin, TX · On-site

... in IT, Computer Science, or a related field is a plus e.g., CompTIA A+, Google IT Support Certificate. * 1-3 years of IT support experience, including internships, help desk roles, or relevant ...

NinjaOne

Service Desk Technician

Austin, TX

... in IT, Computer Science, or a related field is a plus e.g., CompTIA A+, Google IT Support Certificate. * 1-3 years of IT support experience, including internships, help desk roles, or relevant ...

TEKsystems

Technical Support Agent

Round Rock, TX

$20 - $23/hr

Skills Customer service, Project coordination, Help desk support, Help desk, Customer service ... Entry Level Job Type & Location This is a Contract to Hire position based out of Round Rock, TX. ...

AtWork!

Front Desk Agent

Cedar Park, TX

$15 - $17/hr

The ideal candidate will provide exceptional guest service while helping maintain a clean, safe ... Basic computer and communication skills required * Bilingual in Spanish is a plus * Reliable ...

New

Padel39

Front Desk Associate

Austin, TX

$14 - $18/hr

You will help manage bookings, answer inquiries, and assist with the overall operations of our ... Comfortable using booking and scheduling software, email, and basic computer programs. * Team ...

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How much do entry level computer help desk jobs pay per hour?

As of May 29, 2026, the average hourly pay for entry level computer help desk in Austin, TX is $20.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $22.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Computer Help Desk professional, and why are they important?

To thrive as an Entry Level Computer Help Desk professional, you need foundational knowledge of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist end-users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring a positive support experience for users.

What are some common challenges faced by entry level computer help desk professionals, and how can they effectively overcome them?

Entry level computer help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating complex information to non-technical users. To overcome these challenges, it's important to develop strong organizational skills, continuously expand technical knowledge through training and documentation, and practice clear, patient communication. Many organizations also provide mentorship or team support, so proactively seeking help from experienced colleagues can accelerate learning and confidence in the role.

What are entry level computer help desk jobs?

Entry level computer help desk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users experiencing computer hardware, software, or network issues. These roles often involve responding to inquiries via phone, email, or chat, diagnosing problems, and offering step-by-step solutions. They are ideal for individuals starting their IT careers, as they typically require foundational computer knowledge and strong communication skills. Entry-level help desk employees may also escalate more complex issues to higher-level technicians and document support requests for future reference.

What is the difference between Entry Level Computer Help Desk vs Technical Support Specialist?

AspectEntry Level Computer Help DeskTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ often preferred
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportAdvanced troubleshooting, network issues, hardware/software support
Experience LevelEntry-level, minimal experience requiredSome experience recommended, more technical skills

While both roles involve assisting users with technical issues, Entry Level Computer Help Desk positions focus on basic support and ticket management, whereas Technical Support Specialists handle more complex technical problems and network issues. The Help Desk role is ideal for those starting in IT, while the Specialist position requires additional skills and experience.

What are popular job titles related to Entry Level Computer Help Desk jobs in Austin, TX? For Entry Level Computer Help Desk jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Entry Level Computer Help Desk jobs in Austin, TX look for? The top searched job categories for Entry Level Computer Help Desk jobs in Austin, TX are:
What cities near Austin, TX are hiring for Entry Level Computer Help Desk jobs? Cities near Austin, TX with the most Entry Level Computer Help Desk job openings:
Entry Level Computer Help Desk jobs near you

Desktop Support Specialist, Office of the Vice President for Research, Scholarship, and Creative ...

The University of Texas at Austin

Austin, TX • On-site

Full-time

Posted 2 days ago

University Of Texas at Austin rating

8.1

Company rating: 8.1 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

128th of 529 rated colleges and universities

Job description

Job Summary:
The University of Texas at Austin is committed to fostering scholarly endeavors and is seeking a Desktop Support Specialist to assist university employees with various software, hardware, and network issues. The role involves managing desktop support requests, maintaining hardware and software, and ensuring optimal system performance.
Responsibilities:
• Serve as a primary point of contact for end-user applications and desktop support requests via Service Now from the OVPR user community. Triage, resolve, escalate, and document help desk requests as appropriate. Provide in-person and virtual technical assistance to customers to analyze, troubleshoot, diagnose, document, and resolve a variety of software, hardware, and network problems.
• Prepare, deploy, and manage new PCs and Macs. Utilize JAMF and MECM/SCCM to manage software deployments, packages, and images. Use Active Directory to manage computer accounts, user groups and distribution lists. Ensure compliance with university security and device policies.
• Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation and conference room audio visual equipment, software, and other products.
• Collect, organize, and maintain accurate information including software/hardware asset inventories, security/risk assessment surveys, instructional guides, training materials, warranties, and other software/hardware documentation.
• Provide in-person after hours and on-call support as needed for events, meetings, webinars, and other official business.
• Conduct office moves and setup of computer equipment, phones, and occasional boxes and/or supplies.
• Assist other technical support staff as needed.
• Other related functions as assigned.
Qualifications:
Required:
• Demonstrated experience in IT customer service and/or help desk environment.
• Experience installing and supporting hardware, software and networked systems in a multi-protocol environment.
• Considerable knowledge of computer and peripheral operations, installation, imaging, and troubleshooting.
• Previous success in providing customer-oriented IT service and support within an IT support group.
• Excellent interpersonal skills, including verbal, nonverbal, and written communication.
• Demonstrated success working independently and in a collaborative team-oriented environment that balances multiple projects.
• Ability to maintain and manage information and documentation in an organized manner.
• Ability to perform tasks with attention to detail and with discretion for sensitive information.
• Relevant education and experience may be substituted as appropriate.
Preferred:
• More than three years’ experience, A+, Microsoft or Apple certifications.
• Experience using SCCM and Jamf for management of PC and Mac systems.
Company:
The University of Texas at Austin is one of the largest public universities in the United States. Founded in 1922, the company is headquartered in Austin, USA, with a team of 10001+ employees. The company is currently Late Stage.

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