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Entry Level Computer Help Desk Jobs in Austin, TX

NinjaOne

Service Desk Technician

Austin, TX

... in IT, Computer Science, or a related field is a plus e.g., CompTIA A+, Google IT Support Certificate. * 1-3 years of IT support experience, including internships, help desk roles, or relevant ...

NinjaOne

Service Desk Technician

Austin, TX · On-site

... in IT, Computer Science, or a related field is a plus e.g., CompTIA A+, Google IT Support Certificate. * 1-3 years of IT support experience, including internships, help desk roles, or relevant ...

NinjaOne

Service Desk Technician

Austin, TX

... in IT, Computer Science, or a related field is a plus e.g., CompTIA A+, Google IT Support Certificate. * 1-3 years of IT support experience, including internships, help desk roles, or relevant ...

AtWork!

Front Desk Agent

Cedar Park, TX · On-site

$15 - $17/hr

The ideal candidate will provide exceptional guest service while helping maintain a clean, safe ... Basic computer and communication skills required * Bilingual in Spanish is a plus * Reliable ...

AtWork Group

Front Desk Agent

Cedar Park, TX · On-site

$15 - $17/hr

The ideal candidate will provide exceptional guest service while helping maintain a clean, safe ... Basic computer and communication skills required * Bilingual in Spanish is a plus * Reliable ...

AEA Hutto, LLC

Front Desk

Hutto, TX · On-site

$15.25 - $19.50/hr

Clock in at the computer * Sign in on front desk computer * Login to your account the AEA app via ... Your phone etiquette is SO important to ensure you are friendly, warm and helpful. If you don't ...

HOMSTELLO LLC

Front Desk Attendant AM/PM

Taylor, TX · On-site

$13 - $16/hr

Monitor lobby activity and help maintain a clean, professional front desk area * Follow hotel ... Basic computer skills and ability to learn hotel management software * Ability to multitask and ...

HOMSTELLO LLC

Front Desk Attendant AM/PM

Taylor, TX · On-site

$13 - $16/hr

Monitor lobby activity and help maintain a clean, professional front desk area * Follow hotel ... Basic computer skills and ability to learn hotel management software * Ability to multitask and ...

Padel39

Front Desk Associate

Austin, TX · On-site

$16 - $18/hr

You will help manage bookings, answer inquiries, and assist with the overall operations of our ... Comfortable using booking and scheduling software, email, and basic computer programs. * Team ...

Art of Problem Solving

Front Desk Associate

Austin, TX · On-site

$13.75 - $17.75/hr

Additionally, in this role you will support campus operations by helping take inventory, tidying up ... Strong organizational and computer skills * Excellent verbal and written communication skills ...

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All JobsEntry Level Computer Help Desk JobsEntry Level Computer Help Desk Jobs in Austin, TX

Entry Level Computer Help Desk information

See Austin, TX salary details

$10

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$32

How much do entry level computer help desk jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for entry level computer help desk in Austin, TX is $20.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $22.88 per hour, depending on experience, location, and employer.

What are entry level computer help desk jobs?

Entry level computer help desk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users experiencing computer hardware, software, or network issues. These roles often involve responding to inquiries via phone, email, or chat, diagnosing problems, and offering step-by-step solutions. They are ideal for individuals starting their IT careers, as they typically require foundational computer knowledge and strong communication skills. Entry-level help desk employees may also escalate more complex issues to higher-level technicians and document support requests for future reference.

What is the difference between Entry Level Computer Help Desk vs Technical Support Specialist?

AspectEntry Level Computer Help DeskTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ often preferred
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportAdvanced troubleshooting, network issues, hardware/software support
Experience LevelEntry-level, minimal experience requiredSome experience recommended, more technical skills

While both roles involve assisting users with technical issues, Entry Level Computer Help Desk positions focus on basic support and ticket management, whereas Technical Support Specialists handle more complex technical problems and network issues. The Help Desk role is ideal for those starting in IT, while the Specialist position requires additional skills and experience.

Can I get a helpdesk job with no experience?

Entry level help desk positions often do not require prior professional experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills is beneficial. Certifications like CompTIA A+ can improve your chances and demonstrate your technical ability to employers. Many employers are willing to train candidates with a strong interest in IT and good communication skills.

Is helpdesk a good entry-level job?

Helpdesk positions are common entry-level roles in IT that involve troubleshooting technical issues, providing customer support, and using tools like ticketing systems. They offer opportunities to develop technical skills, communication abilities, and industry certifications such as CompTIA A+.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace entry-level help desk roles. Help desk technicians are still needed to handle complex issues, provide customer service, and manage AI tools, making human skills essential in the support environment.

What are the key skills and qualifications needed to thrive as an Entry Level Computer Help Desk professional, and why are they important?

To thrive as an Entry Level Computer Help Desk professional, you need foundational knowledge of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist end-users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring a positive support experience for users.

What are some common challenges faced by entry level computer help desk professionals, and how can they effectively overcome them?

Entry level computer help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating complex information to non-technical users. To overcome these challenges, it's important to develop strong organizational skills, continuously expand technical knowledge through training and documentation, and practice clear, patient communication. Many organizations also provide mentorship or team support, so proactively seeking help from experienced colleagues can accelerate learning and confidence in the role.

What job makes $10,000 a month without a degree?

Entry level computer help desk roles typically do not pay $10,000 a month; they usually offer lower starting salaries. High-paying tech jobs that can reach such earnings often require specialized skills, certifications, or experience, such as cybersecurity, software development, or IT management, which may not be available at an entry level without a degree.
What are popular job titles related to Entry Level Computer Help Desk jobs in Austin, TX? For Entry Level Computer Help Desk jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Entry Level Computer Help Desk jobs in Austin, TX look for? The top searched job categories for Entry Level Computer Help Desk jobs in Austin, TX are:
What cities near Austin, TX are hiring for Entry Level Computer Help Desk jobs? Cities near Austin, TX with the most Entry Level Computer Help Desk job openings:
Entry Level Computer Help Desk jobs near you
Infographic showing various Entry Level Computer Help Desk job openings in Austin, TX as of June 2026, with employment types broken down into 3% As Needed, 15% Full Time, 77% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,975 per year, or $20.7 per hour.
Service Desk Technician

Service Desk Technician

NinjaOne

Austin, TX

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

About the Role
We are seeking a motivated Service Desk Technician to join our growing IT department. This role acts as the frontline of IT support, delivering fast, accurate, and approachable assistance to employees for their everyday technical needs and requests. You will troubleshoot hardware and software problems, assist with system access, and support a variety of technologies. Collaborate with senior technicians and administrators, you will gain hands-on experience with devices, enterprise systems, and cloud platforms. This is a great opportunity to build your technical skills and grow within a structured, team-oriented environment while contributing to the efficiency of our IT operations.
Location - Austin TX.
What You'll be Doing
  • Monitor and respond to incoming IT support tickets, chats, and walk-ups, ensuring requests are logged accurately and acknowledged promptly.
  • Perform initial triage of incidents and service requests, gathering key details and applying documented troubleshooting steps before escalating when needed.
  • Resolve common end-user issues including password resets, account unlocks, hardware setup, software installation, and connectivity problems.
  • Follow established standard operating procedure and knowledge base articles to deliver consistent, high-quality support across the organization.
  • Document troubleshooting steps and resolution details clearly in FreshService to support team knowledge and reporting.
  • Assist with onboarding and offboarding tasks such as provisioning accounts, configuring devices, and collecting equipment.
  • Escalate complex or unresolved issues to Tier 2 technicians with well-documented handoff notes.
  • Other duties as needed.
About You
  • High school diploma or equivalent; coursework or certification in IT, Computer Science, or a related field is a plus e.g., CompTIA A+, Google IT Support Certificate.
  • 1-3 years of IT support experience, including internships, help desk roles, or relevant academic/lab work.
  • Eagerness to learn IT tools, processes, and best practices in a fast-paced environment.
  • Passion for helping others leverage technology to excel at their role.
  • Knowledge with Windows or macOS troubleshooting.
  • Knowledge of device software security best practices.
  • Basic understanding of hardware functionality and troubleshooting methodology.
  • Working knowledge of Microsoft Office 365 suite.
  • Experience with ticketing or ITSM platforms such as FreshService, Jira Service Desk, Zendesk, or ServiceNow.
  • Comfortable communicating clearly and professionally in writing, over the phone, and face-to-face.
  • Organized, detail-oriented, and able to manage multiple open tickets while maintaining consistent communication.
  • Experience with remote support tools e.g., NinjaOne, Intune, TeamViewer, or similar is nice to have.
  • Awareness of basic IT security practices account hygiene, phishing awareness, device compliance is nice to have.
  • Understanding fundamental networking concepts DNS, DHCP, VPN, and Wi-Fi troubleshooting is nice to have.

About Us
NinjaOne unifies IT to simplify work for more than 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You'll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
*Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.
Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
Employment Type: Full-Time

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