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Entry Level Computer Help Desk Jobs in Plano, TX

Pomeroy

Help Desk Technician

Plano, TX · On-site

$18.75 - $25.25/hr

This entry-level position is ideal for someone with strong communication skills, a customer-focused ... Familiarity with computer software, telephone technology, and fax machines. * Experience using help ...

New

PTR Global

Help Desk Representative

Plano, TX · On-site

$16.75 - $21.75/hr

Entry-Level IT Help Desk Agent - Leading Insurance Client Contract: 12 months, with possible ... Basic computer, Windows, Microsoft Office, and networking knowledge. * Good communication and ...

Community Options, Inc.

Help Desk Analyst

Dallas, TX

$50K/yr

We are now hiring a Full-Time Help Desk Analyst in Dallas, TX . The Help Desk Analyst is ... Some proficiency in AD, Office365, Multiple browser's, Computer Hardware * Experience supporting ...

Community Options, Inc.

Help Desk Analyst

Dallas, TX · On-site

$50K/yr

We are now hiring a Full-Time Help Desk Analyst in Dallas, TX . The Help Desk Analyst is ... Some proficiency in AD, Office365, Multiple browser's, Computer Hardware * Experience supporting ...

Community Options, Inc.

Help Desk Analyst

Dallas, TX · On-site

$50K/yr

We are now hiring a Full-Time Help Desk Analyst in Dallas, TX . The Help Desk Analyst is ... Some proficiency in AD, Office365, Multiple browser's, Computer Hardware * Experience supporting ...

Methodisthealthsystem

HELP DESK ANALYST

Dallas, TX

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... Associate or Bachelor's Degree in Computer Science, Information Systems or related field preferred.

Methodist Health System

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... Computer Science, Information Systems or related field preferred. • Related technical school or ...

Methodist-Health-System

HELP DESK ANALYST

Dallas, TX · On-site

$52 - $68/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... Computer Science, Information Systems or related field preferred. • Related technical school or ...

System Protection Partners

Be Seen First

Entry Level IT Help Desk

Arlington, TX · On-site

$16 - $18/hr

A successful candidate for an entry-level IT Help Desk position should demonstrate the ability to: * Basic Technical Troubleshooting : Diagnose and resolve common hardware and software issues (e.g ...

Balfour Beatty

Help Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

Summary Balfour Beatty is seeking a Help Desk Analyst to join our information technology team in ... Associate degree in Information Technology, Computer Science, or related field preferred. Relevant ...

Motion Recruitment

D&T Help Desk Analyst

Richardson, TX

$18.50 - $25.25/hr

D&T Help Desk Analyst Job Location: TX (Remote) Job Duration: 12 Months (Possibility of Conversion ... Knowledge of computer troubleshooting. * iOS experience. Soft Skills * Excellent customer service ...

New

City of Mesquite

Help Desk Technician

Mesquite, TX

$19.84 - $23.15/hr

Investigate and resolve rudimentary computer software and hardware problems of users; receive calls ... Provide entry level training and information to users; receive calls from users requiring software ...

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

Education: Bachelor's degree in Information Technology, Computer Science, Business, or related ... with help desk ticketing systems and remote support tools. • Candidates with a short notice ...

Texas Wesleyan University

IT Help Desk

Fort Worth, TX

... computer and software related issues * Reset student email and domain account passwords * Provide ... Keep warehouse, Help Desk and tech benches orderly and safe by keeping area organized and ready for ...

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All JobsComputer Help Desk JobsEntry Level Computer Help Desk JobsEntry Level Computer Help Desk Jobs in Plano, TX

Entry Level Computer Help Desk information

See Plano, TX salary details

$9

$19

$31

How much do entry level computer help desk jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for entry level computer help desk in Plano, TX is $19.95, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.07 per hour, depending on experience, location, and employer.

What is an entry level computer help desk?

Entry level computer help desk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users experiencing computer hardware, software, or network issues. These roles often involve responding to inquiries via phone, email, or chat, diagnosing problems, and offering step-by-step solutions. They are ideal for individuals starting their IT careers, as they typically require foundational computer knowledge and strong communication skills. Entry-level help desk employees may also escalate more complex issues to higher-level technicians and document support requests for future reference.

What are the key skills and qualifications needed to thrive as an entry level computer help desk professional?

To thrive as an Entry Level Computer Help Desk professional, you need foundational knowledge of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist end-users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring a positive support experience for users.

What are some common challenges faced by entry level computer help desk professionals, and how can they effectively overcome them?

Entry level computer help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating complex information to non-technical users. To overcome these challenges, it's important to develop strong organizational skills, continuously expand technical knowledge through training and documentation, and practice clear, patient communication. Many organizations also provide mentorship or team support, so proactively seeking help from experienced colleagues can accelerate learning and confidence in the role.

What is the difference between Entry Level Computer Help Desk vs Technical Support Specialist?

AspectEntry Level Computer Help DeskTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ often preferred
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportAdvanced troubleshooting, network issues, hardware/software support
Experience LevelEntry-level, minimal experience requiredSome experience recommended, more technical skills

While both roles involve assisting users with technical issues, Entry Level Computer Help Desk positions focus on basic support and ticket management, whereas Technical Support Specialists handle more complex technical problems and network issues. The Help Desk role is ideal for those starting in IT, while the Specialist position requires additional skills and experience.

Can you get an entry level computer help desk job with no experience?

Entry level computer help desk positions often do not require prior experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills can improve your chances. Certifications like CompTIA A+ can also help demonstrate your readiness for the role. Employers may provide on-the-job training for candidates with a strong interest in IT and customer service skills.

How do I get my first entry level computer help desk job?

To secure an entry-level computer help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and highlight strong communication and problem-solving skills in your resume and interviews.

How to get started in an entry level computer help desk?

To start as an entry-level computer help desk technician, gain basic knowledge of computer hardware, operating systems, and common software troubleshooting. Obtain relevant certifications such as CompTIA A+ and develop strong communication skills to assist users effectively. Entry-level roles often require a high school diploma or equivalent and may involve on-the-job training.

Is help desk a good entry-level IT job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They often require basic knowledge of operating systems, networking, and customer service skills, making them a good starting point for a career in IT.

What cities near Plano, TX are hiring for Entry Level Computer Help Desk jobs?

Cities near Plano, TX with the most Entry Level Computer Help Desk job openings:

Entry Level Computer Help Desk jobs near you
Infographic showing various Entry Level Computer Help Desk job openings in Plano, TX as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $41,496 per year, or $19.9 per hour.

Help Desk Technician

Pomeroy

Plano, TX • On-site

$18.75 - $25.25/hr

Other

Posted 2 days ago

New

Job description

Help Desk Technician 1


Position Overview

We are looking for a Help Desk Technician to join our team and serve as a first point of contact for customer and end-user questions and service requests. This entry-level position is ideal for someone with strong communication skills, a customer-focused mindset, and an interest in developing their experience in IT help desk and technical support.

Working under direct supervision, you will respond to basic inquiries, document customer interactions, assist with routine requests, and ensure issues are directed to the appropriate team members when additional support is needed.


What You'll Do

  • Serve as a first point of contact for incoming customer and end-user calls and inquiries.
  • Provide professional and courteous assistance using established procedures and training.
  • Troubleshoot and respond to basic questions within the scope of your training and available resources.
  • Route calls and requests to the appropriate personnel when additional assistance is required.
  • Accurately document customer interactions, inquiries, and outcomes using help desk software and account history records.
  • Initiate required confirmations and follow-up communications.
  • Process customer requests through telephone, fax, email/mail, and other approved communication methods.
  • Work with internal personnel and organizational functions to help address customer needs.
  • Follow established procedures and both verbal and written instructions.
  • Maintain a professional and customer-focused approach when handling inquiries and requests.


What We're Looking For

Required Qualifications

  • High school diploma or G.E.D.
  • 1+ years of customer service, telephone support, or related experience.
  • Experience working with organizational functions and personnel.
  • Familiarity with computer software, telephone technology, and fax machines.
  • Experience using help desk or service management software.
  • Basic business and analytical problem-solving skills.
  • Strong verbal and written communication skills.
  • Ability to follow oral and written instructions.
  • Strong attention to detail and ability to accurately document customer interactions.


Preferred Skills

  • Previous experience in a help desk, call center, customer service, or technical support environment.
  • Interest in developing a career in IT support or help desk operations.
  • Comfortable working with computer applications and learning new software systems.


Why This Role?

This is a great opportunity for someone looking to start or build a career in IT support while developing hands-on experience with help desk software, customer communication, issue documentation, and technical support processes.

Work Environment

  • Professional office environment.
  • Overtime offered

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