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Entry Level Computer Help Desk Jobs in Plano, TX

Methodist Health System

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... Computer Science, Information Systems or related field preferred. • Related technical school or ...

DR Horton

Help Desk Specialist I

Arlington, TX · On-site

... the entry-level and first time move-up markets. The Company also provides mortgage financing and ... Perform end user computer refreshes * Complete work orders, fully documenting each step of the ...

TEKsystems

Entry Level Help Desk

Coppell, TX

$16.25 - $18/hr

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

City of Mesquite

Help Desk Technician

Mesquite, TX · On-site

$19.84 - $23.15/hr

Investigate and resolve rudimentary computer software and hardware problems of users; receive calls ... Provide entry level training and information to users; receive calls from users requiring software ...

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

Education: Bachelor's degree in Information Technology, Computer Science, Business, or related ... with help desk ticketing systems and remote support tools. • Candidates with a short notice ...

Texas Wesleyan University

IT Help Desk

Fort Worth, TX

... computer and software related issues * Reset student email and domain account passwords * Provide ... Keep warehouse, Help Desk and tech benches orderly and safe by keeping area organized and ready for ...

Behavioral Health Group

Help Desk Intern

Dallas, TX · On-site

$14.75 - $19.75/hr

Service Desk, Desktop Software Support, Computer Operations, and others. Summary of Essential Job Functions The key responsibilities of the Help Desk Intern include but not limited to: Duties and ...

Behavioral Health Group

Help Desk Intern

Dallas, TX · On-site

$14.75 - $19.75/hr

Service Desk, Desktop Software Support, Computer Operations, and others. Summary of Essential Job Functions The key responsibilities of the Help Desk Intern include but not limited to: Duties and ...

Maverick Power

Help Desk Specialist II

Garland, TX

The Help Desk Specialist II serves as a critical escalation point for our corporate and facility ... Associate or bachelor's degree in information technology, Computer Science, or a related field is ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation ... Basic knowledge of networking protocols, information security practices, and computer/printer ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation ... Basic knowledge of networking protocols, information security practices, and computer/printer ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation ... Basic knowledge of networking protocols, information security practices, and computer/printer ...

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All JobsComputer Help Desk JobsEntry Level Computer Help Desk JobsEntry Level Computer Help Desk Jobs in Plano, TX

Entry Level Computer Help Desk information

See Plano, TX salary details

$9

$19

$31

How much do entry level computer help desk jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for entry level computer help desk in Plano, TX is $19.95, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.07 per hour, depending on experience, location, and employer.

What is an entry level computer help desk?

Entry level computer help desk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users experiencing computer hardware, software, or network issues. These roles often involve responding to inquiries via phone, email, or chat, diagnosing problems, and offering step-by-step solutions. They are ideal for individuals starting their IT careers, as they typically require foundational computer knowledge and strong communication skills. Entry-level help desk employees may also escalate more complex issues to higher-level technicians and document support requests for future reference.

What are the key skills and qualifications needed to thrive as an entry level computer help desk professional?

To thrive as an Entry Level Computer Help Desk professional, you need foundational knowledge of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist end-users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring a positive support experience for users.

What are some common challenges faced by entry level computer help desk professionals, and how can they effectively overcome them?

Entry level computer help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating complex information to non-technical users. To overcome these challenges, it's important to develop strong organizational skills, continuously expand technical knowledge through training and documentation, and practice clear, patient communication. Many organizations also provide mentorship or team support, so proactively seeking help from experienced colleagues can accelerate learning and confidence in the role.

What is the difference between Entry Level Computer Help Desk vs Technical Support Specialist?

AspectEntry Level Computer Help DeskTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ often preferred
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportAdvanced troubleshooting, network issues, hardware/software support
Experience LevelEntry-level, minimal experience requiredSome experience recommended, more technical skills

While both roles involve assisting users with technical issues, Entry Level Computer Help Desk positions focus on basic support and ticket management, whereas Technical Support Specialists handle more complex technical problems and network issues. The Help Desk role is ideal for those starting in IT, while the Specialist position requires additional skills and experience.

Can you get an entry level computer help desk job with no experience?

Entry level computer help desk positions often do not require prior experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills can improve your chances. Certifications like CompTIA A+ can also help demonstrate your readiness for the role. Employers may provide on-the-job training for candidates with a strong interest in IT and customer service skills.

How do I get my first entry level computer help desk job?

To secure an entry-level computer help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and highlight strong communication and problem-solving skills in your resume and interviews.

How to get started in an entry level computer help desk?

To start as an entry-level computer help desk technician, gain basic knowledge of computer hardware, operating systems, and common software troubleshooting. Obtain relevant certifications such as CompTIA A+ and develop strong communication skills to assist users effectively. Entry-level roles often require a high school diploma or equivalent and may involve on-the-job training.

Is help desk a good entry-level IT job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They often require basic knowledge of operating systems, networking, and customer service skills, making them a good starting point for a career in IT.

What cities near Plano, TX are hiring for Entry Level Computer Help Desk jobs?

Cities near Plano, TX with the most Entry Level Computer Help Desk job openings:

Entry Level Computer Help Desk jobs near you
Infographic showing various Entry Level Computer Help Desk job openings in Plano, TX as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $41,496 per year, or $19.9 per hour.

HELP DESK ANALYST

Dallas, TX • On-site

Methodist Health System
See more jobs at Methodist Health Systemexternal

$20.25 - $27.75/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Hours of Work :
Monday - Friday
Days Of Week :
8a - 4:30p
Work Shift :
Job Description :
Your Job:
The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to telephone calls, emails and personal requests for technical support. Documents, tracks, and monitors issues to ensure a timely resolution. Identifies, researches resolves and/or escalates technical problems. Applies learned skills to perform problem resolution across integrated platforms, systems, processes and departments. Reports to a supervisor or manager. Supports the Mission, Vision, Values and Strategic Goals of Methodist Health System
Your Job Requirements:
• High School Diploma or Equivalent required.
• Associate or Bachelor's Degree in Computer Science, Information Systems or related field preferred.
• Related technical school or military experience accepted.
• Microsoft Office Specialist (MOS), Microsoft Certified Desktop Support Technician (MCDST), HDI Desktop Support Technician or Support Center Analyst (HDI-DST) or equivalent certifications.
• 2 plus years of relevant business support and/ or information technology support experience in a Client/Server operations environment with demonstrated skills in the Microsoft Office Suite. Preference will be given for experience in a multi-site operation supporting a current Windows Operating Systems' environment
• Previous experience in Healthcare Information Services preferred.
• Ability to effectively communicate in English, both written and verbally, with technical and non-technical users.
• Maturing level of analytical ability to find solutions to increasingly difficult technical or administrative problems.
• Customer service oriented with demonstrated skills in service recovery.
• Ability to work any hours to support 24 × 7 operations.
• Availability to travel between campuses
Your Job Responsibilities:
• Adhere to Help Desk best practices and to shift scheduling. This includes volunteering to cover other shifts including operators and for weekends and off-hours needs
• Develop and maintain new and creative methods for distributing Help Desk solutions to the user population striving for a high satisfaction level of customer service. This includes the utilization of collaborative technology (e.g... SharePoint, unified communications, What's Up Gold, etc.)
• Maintain Help Desk operator performance SLA quotas. This includes training new members to the Help Desk and bringing them up to date. Additionally, this includes, working collaboratively with other IS groups in ad hoc group requests.
• Maintain highly accurate trouble ticket entries in the Help Desk software system
• Participate in training programs to address the shifting application support needs of the help desk. This includes participation with the End User Tech team for rounding and departmental support.
Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned:
  • Great Place to Work Certified 2026-2027
  • Glassdoor's Best Places to Work 2025 & 2026
  • Glassdoor's Best Places to Work in Healthcare, Biotech & Pharma 2026
  • TIME's Best Companies for Future Leaders 2025 & 2026
  • Newsweek's America's Most Admired Workplaces 2026
  • Glassdoor's Best-Led Companies 2025
  • Fortune Best Workplaces in Health Care 2025
  • Military Friendly Gold Employer 2025
  • Becker's Hospital Review 150 Top Places to Work in Healthcare 2025
  • Newsweek's Americas Greatest Workplaces 2025

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