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Computer Help Desk Jobs in New York (NOW HIRING)

Care Network

Help Desk Technician

Valley Stream, NY

$21 - $28.25/hr

You should have the ability to diagnose and resolve technical issues, both computer and network ... Ability to document technical issues and resolution of tickets via help desk ticketing system.

Data Processing Resources

Help Desk Analyst

White Plains, NY · On-site

$21.25 - $29/hr

Help Desk Analyst Job Responsibilities : Responsibilities of this role will include: * Field ... Knowledge of computer hardware specifically laptops, desktops and printers. * Experience with ...

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

TITLE: HELP DESK TECHNICIAN POSITION: FULL TIME JOB SUMMARY: Prominent Mid Atlantic law firm with ... Computer desktop and laptop hardware repair and knowledge, Microsoft Office 2016 with particularly ...

Academy Bus

Help Desk Technician

Hoboken, NJ

$65K - $75K/hr

Strong working knowledge of computer systems, hardware, and software * Experience setting up and ... of relevant IT support or help desk experience preferred * Familiarity with antivirus ...

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

Help Desk Technician Location: New Jersey Office Summary: Seeking a Help Desk Technician to join ... Computer desktop and laptop hardware repair and knowledge, Microsoft Office 2016 with particularly ...

Academy Bus

Help Desk Technician

Hoboken, NJ · On-site

$65K - $75K/yr

Strong working knowledge of computer systems, hardware, and software * Experience setting up and ... of relevant IT support or help desk experience preferred * Familiarity with antivirus ...

langan

Help Desk Technician

Parsippany, NJ · On-site

$26 - $35/hr

Job Summary Langan is seeking a Help Desk Technician to join its collaborative team in Parsippany ... Computer Science or related field preferred; * Excellent customer service skills with the ability ...

langan

Help Desk Technician

Parsippany, NJ · On-site

$26 - $35/hr

Job Summary Langan is seeking a Help Desk Technician to join its collaborative team in Parsippany ... Computer Science or related field preferred; * Excellent customer service skills with the ability ...

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All JobsComputer Help Desk JobsComputer Help Desk Jobs in New York

Computer Help Desk information

See New York salary details

$13

$25

$37

How much do computer help desk jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for computer help desk in New York is $25.33, according to ZipRecruiter salary data. Most workers in this role earn between $21.06 and $28.41 per hour, depending on experience, location, and employer.

What is the difference between Computer Help Desk vs Computer Support Specialist?

AspectComputer Help DeskComputer Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, on-site supportTechnical support, troubleshooting, on-site or remote
Employer & IndustryIT service providers, corporate IT departmentsIT consulting firms, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting rolesTechnical problem solving, system support

The main difference between a Computer Help Desk and a Computer Support Specialist lies in their scope and focus. Help Desk roles typically involve initial customer contact and basic troubleshooting, often in call centers or support desks. Support Specialists handle more complex technical issues, often requiring deeper technical knowledge and hands-on support. Both roles are essential in IT support, but they differ in responsibilities and work environments.

What are computer help desk professionals?

Computer help desk professionals are IT support specialists who assist users with technical issues related to computers, software, hardware, and networks. They provide support via phone, email, chat, or in-person, troubleshooting problems, answering questions, and guiding users through solutions. Help desk professionals play a crucial role in maintaining productivity by resolving technical issues promptly and ensuring systems run smoothly.

What jobs pay $10,000 a month without a degree?

In the computer help desk field, earning $10,000 a month typically requires advanced experience, certifications, or specialized skills rather than just the job title. High-paying roles may involve senior technical support, network administration, or cybersecurity positions that often demand industry certifications like CompTIA or Cisco, along with extensive experience. Entry-level help desk jobs usually pay less, but advancing into specialized or managerial roles can lead to higher salaries without a degree requirement.

What are the key skills and qualifications needed to thrive as a Computer Help Desk professional, and why are they important?

To thrive as a Computer Help Desk professional, you need strong troubleshooting abilities, foundational IT knowledge, and often a relevant certification like CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote desktop software, and basic networking tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills ensure timely support, user satisfaction, and the smooth functioning of IT systems within an organization.

Are help desk jobs still in demand?

Help desk jobs, including computer help desk roles, remain in demand as organizations continue to rely on IT support for troubleshooting hardware, software, and network issues. These positions often require strong communication skills and knowledge of common operating systems and support tools, with demand driven by ongoing technology upgrades and cybersecurity needs.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing Computer Help Desk professionals to focus on more complex issues. However, AI does not fully replace human support, as many technical problems require critical thinking, customer service skills, and personalized assistance that only trained technicians can provide.

What are some common challenges faced on a computer help desk, and how can I prepare for them?

One common challenge on a computer help desk is handling multiple support requests simultaneously while maintaining a high level of customer service. You may encounter frustrated users or complex technical issues that require quick problem-solving and effective communication. Preparing by strengthening your troubleshooting skills, familiarizing yourself with common software and hardware issues, and practicing patience can help you succeed. Additionally, learning to prioritize tasks and use help desk ticketing systems efficiently will make your workflow smoother.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as senior software engineers, IT consultants, or cybersecurity experts, especially those with extensive experience or certifications. These positions typically require advanced skills, a strong professional reputation, and often involve consulting, contract work, or leadership responsibilities in technology or finance sectors.
What are the most commonly searched types of Computer Help Desk jobs in New York? The most popular types of Computer Help Desk jobs in New York are:
Computer Help Desk jobs near you
Help Desk Technician

Help Desk Technician

Care Network

Valley Stream, NY

$21 - $28.25/hr

Full-time

Posted 24 days ago

Job description

We are looking for a competent full time Helpdesk technician to provide support both remotely and on site. This position is based in Valley Stream, NY. You should have the ability to diagnose and resolve technical issues, both computer and network based. Excellent communication skills are a must, along with being customer focused and having patience. Ability to document technical issues and resolution of tickets via help desk ticketing system.

Experience with the following: Help Desk experience supporting users on site and remotely. Windows 10, Windows 7, Active Directory user administration, networking troubleshooting, printing issues, Chrome, Internet Explorer. Proficiency with Office 365, including Microsoft Outlook, Microsoft Word, Microsoft Excel.

Knowledge of ConnectWise service desk, and ConnectWise automate a plus

This is a full time position

Care Network logo

About Care Network

Sourced by ZipRecruiter

We provide information and guidance and practical and emotional support to help people and communities. We work alongside local people to improve confidence and connection. The passion and commitment of our team, combined with an army of dedicated local volunteers, means that we are truly embedded within communities across the districts of the county. We will always continue to work in this manner as it has repeatedly proven to be the most effective way to help and support local people. We are aware that for many, a lot of uncertainty lies around the future of access to health and social care services and we are committed to try and fill these gaps, supporting our service users along every step of their own personal journeys.

Industry

Non-profits

Company size

11 - 50 Employees

Headquarters location

Hardwick, Cambridgeshire, UK

Social media

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