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Computer Help Desk Jobs in New York (NOW HIRING)

LanceSoft, Inc.

Service Desk Analyst

White Plains, NY · On-site

$21.25 - $29/hr

The role involves resolving computer issues, assisting with software installations, and managing various IT support tasks in a professional manner. Responsibilities : • Field incoming help desk ...

Lancesoft

Service Desk Analyst

White Plains, NY · On-site

$35 - $38/hr

This role will field incoming Help Desk requests from end users via both telephone and e-mail in a courteous/professional manner. * Document all pertinent end user information. * Resolve computer ...

FLAVOR & FRAGRANCE

IT Help Desk

Mahwah, NJ · On-site

Job Summary The Help Desk Technician Level 1 serves as the primary point of contact for internal ... Associate's degree in Computer Science, Information Technology, or related field is a plus.

FLAVOR & FRAGRANCE

IT Help Desk

Mahwah, NJ · On-site

Job Summary The Help Desk Technician Level 1 serves as the primary point of contact for internal ... Associate's degree in Computer Science, Information Technology, or related field is a plus.

US DEFAULT GROUP INC

Help Desk Technician II

Westbury, NY · On-site

$27.50 - $30.25/hr

Job title Help Desk Technician II Classification (Exempt/Non-Exempt) Exempt/Non-Exempt Reports to ... Computer Imaging and Deployment: * Create and deploy system images for computers. * Manage the ...

TEKsystems

Helpdesk Support Technician

Madison, NJ · On-site

$25 - $30/hr

Description Help Desk is part of a multi-level team that maintains our infrastructure and supports our company's local and remote user community. It provides first level support for computer, network ...

TEKsystems

Helpdesk Support Technician

Madison, NJ · On-site

$25 - $30/hr

Description Help Desk is part of a multi-level team that maintains our infrastructure and supports our company's local and remote user community. It provides first level support for computer, network ...

Fedway

Computer Support Specialist

Basking Ridge, NJ · On-site

$21/hr

The Computer Support Specialist position is an addition to Fedway's Sales Technology department that focuses on Help Desk support Duties/Responsibilities: * Supports both computer hardware and ...

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All JobsComputer Help Desk JobsComputer Help Desk Jobs in New York

Computer Help Desk information

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$13

$25

$37

How much do computer help desk jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for computer help desk in New York is $25.33, according to ZipRecruiter salary data. Most workers in this role earn between $21.06 and $28.41 per hour, depending on experience, location, and employer.

What is the difference between Computer Help Desk vs Computer Support Specialist?

AspectComputer Help DeskComputer Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, on-site supportTechnical support, troubleshooting, on-site or remote
Employer & IndustryIT service providers, corporate IT departmentsIT consulting firms, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting rolesTechnical problem solving, system support

The main difference between a Computer Help Desk and a Computer Support Specialist lies in their scope and focus. Help Desk roles typically involve initial customer contact and basic troubleshooting, often in call centers or support desks. Support Specialists handle more complex technical issues, often requiring deeper technical knowledge and hands-on support. Both roles are essential in IT support, but they differ in responsibilities and work environments.

What are computer help desk professionals?

Computer help desk professionals are IT support specialists who assist users with technical issues related to computers, software, hardware, and networks. They provide support via phone, email, chat, or in-person, troubleshooting problems, answering questions, and guiding users through solutions. Help desk professionals play a crucial role in maintaining productivity by resolving technical issues promptly and ensuring systems run smoothly.

What jobs pay $10,000 a month without a degree?

In the computer help desk field, earning $10,000 a month typically requires advanced experience, certifications, or specialized skills rather than just the job title. High-paying roles may involve senior technical support, network administration, or cybersecurity positions that often demand industry certifications like CompTIA or Cisco, along with extensive experience. Entry-level help desk jobs usually pay less, but advancing into specialized or managerial roles can lead to higher salaries without a degree requirement.

What are the key skills and qualifications needed to thrive as a Computer Help Desk professional, and why are they important?

To thrive as a Computer Help Desk professional, you need strong troubleshooting abilities, foundational IT knowledge, and often a relevant certification like CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote desktop software, and basic networking tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills ensure timely support, user satisfaction, and the smooth functioning of IT systems within an organization.

Are help desk jobs still in demand?

Help desk jobs, including computer help desk roles, remain in demand as organizations continue to rely on IT support for troubleshooting hardware, software, and network issues. These positions often require strong communication skills and knowledge of common operating systems and support tools, with demand driven by ongoing technology upgrades and cybersecurity needs.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing Computer Help Desk professionals to focus on more complex issues. However, AI does not fully replace human support, as many technical problems require critical thinking, customer service skills, and personalized assistance that only trained technicians can provide.

What are some common challenges faced on a computer help desk, and how can I prepare for them?

One common challenge on a computer help desk is handling multiple support requests simultaneously while maintaining a high level of customer service. You may encounter frustrated users or complex technical issues that require quick problem-solving and effective communication. Preparing by strengthening your troubleshooting skills, familiarizing yourself with common software and hardware issues, and practicing patience can help you succeed. Additionally, learning to prioritize tasks and use help desk ticketing systems efficiently will make your workflow smoother.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as senior software engineers, IT consultants, or cybersecurity experts, especially those with extensive experience or certifications. These positions typically require advanced skills, a strong professional reputation, and often involve consulting, contract work, or leadership responsibilities in technology or finance sectors.
What are the most commonly searched types of Computer Help Desk jobs in New York? The most popular types of Computer Help Desk jobs in New York are:
Computer Help Desk jobs near you
Service Desk Analyst

Service Desk Analyst

LanceSoft, Inc.

White Plains, NY • On-site

$21.25 - $29/hr

Full-time

Posted 7 days ago

Job description

Job Summary:
LanceSoft, Inc. is seeking a Service Desk Analyst to provide support for incoming Help Desk requests from end users. The role involves resolving computer issues, assisting with software installations, and managing various IT support tasks in a professional manner.
Responsibilities:
• Field incoming help desk requests and incidents from end users via both telephone and e-mail in a courteous/professional manner.
• Access the Footprints ticketing system to create or resolve tickets • Ability to RDP into a machine to fix an issue.
• Preform password resets.
• Resolve any VPN access issues.
• Perform hands-on fixes at the desktop level, including installing and upgrading software and configuring systems and applications.
• Ability to resolve computer issues (connectivity, performance), laptop issues (connectivity, performance) and printer problems (local, network)
Qualifications:
Required:
• Field incoming Help Desk requests from end users via both telephone and e-mail in a courteous/professional manner.
• Document all pertinent end user information.
• Resolve computer issues on impact.
• Escalate calls to appropriate support groups in IT.
• Support the distribution of RSA Key Fobs, Iron Key Devices.
• Assist customers scheduling video conferences, password resets, software installations, etc. during work and extended hours.
• Access the Footprints ticketing system to create or resolve tickets.
• Ability to RDP into a machine to fix an issue.
• Perform password resets.
• Resolve any VPN access issues.
• Perform hands-on fixes at the desktop level, including installing and upgrading software and configuring systems and applications.
• Ability to resolve computer issues (connectivity, performance), laptop issues (connectivity, performance) and printer problems (local, network).
• Remote phone support.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Ability to absorb and retain information quickly.
• Ability to work independently with minimal supervision.
• Sitting for extended periods of time.
• General Troubleshooting skills with various hardware (Laptops, iPads, Tablets, iPhones, Desktops, Printers) Software application required to support.
• Windows 10.
• MS Office (versions 2016/O365).
• MS Outlook (versions 2013/16/ O365).
• Intune & Webmail.
• Cisco Jabber / Meeting Place.
• Active Directory / Active Roles / Quest Password Manager.
• SAP & Maximo – password unlock/resets.
• Enterprise/departmental applications specific to organization.
• Periodically support other IT Groups as needed.
• Associate degree in Information Systems.
• Minimum 4 years prior demonstrated experience.
Preferred:
• 4-year college degree.
Company:
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele. Founded in 2000, the company is headquartered in Herndon, USA, with a team of 5001-10000 employees. The company is currently Late Stage.
LanceSoft logo

About LanceSoft

Sourced by ZipRecruiter

Established in 2000, LanceSoft is a Certified MBE and Woman-Owned organization. Lancesoft Inc. is one of the highest rated companies in the industry. We have been recognized as one of the Largest Staffing firms and ranked in the top 50 fastest Growing Healthcare Staffing firms in 2022. Lancesoft offers short- and long-term contracts, permanent placements, and travel opportunities to credentialed and experienced professionals throughout the United States. We pride ourselves on having industry leading benefits. We understand the importance of partnering with an expert who values your needs, which is why we're 100% committed to finding you an assignment that best matches your career and lifestyle goals. Our team of experienced career specialists takes the time to understand your needs and match you with the right job Lancesoft has been chosen by Staffing Industry Analysts as one of the Best Staffing Firms to Work for.LanceSoft specializes in providing Registered Nurses, Nurse Practitioners, LPNs/LVNs, Social Workers, Medical Assistants, and Certified Nursing Assistants to work in Acute Care Centers, Skilled Nursing Facilities, Long-Term Care centers, Rehab Facilities, Behavioral Health Centers, Drug & Alcohol Facilities, Home Health & Community Health, Urgent Care Clinics, and many other provider-based facilities.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Herndon, VA, US

Year founded

2000

Social media

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