Compliance Supervisor Jobs (NOW HIRING)

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

ESSENTIAL DUTIES & RESPONSIBILITIES

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

Delivers superior internal and external guest service the Penn Entertainment Inc. way by ensuring every interaction includes our Service Standards and work harmoniously with fellow team members.

• Daily interpretations and enforcements of federally mandated reporting requirements of the Code of Federal Regulations (Bank Secrecy Act) and Financial Crimes Enforcement Network (FinCEN).
• Minimizes regulatory risk of IRS fines and penalties by maintaining the Title 31 Compliance program so as to ensure the highest level of team member awareness, accurate capturing of currency transactions, effective daily audits of all Title 31 paperwork, and timely filing of all Currency Transaction Reports (CTR) and Suspicious Activity Reports (SAR) to the IRS and FinCEN, respectively, as required by federal law.
• Trains team members, as needed, to ensure thorough knowledge and complete comprehension of federal Title 31 regulations and supplemental property and departmental procedures developed to meet these requirements. Conducts discretionary team member assessments by analyzing Title 31 test scores, exception reports, patterned discrepancies, and accuracy of form completion, recognizing areas of exposure with regard to Title 31 and subsequently providing recommended action to the Director of Compliance. 
• Continual development and improvement of the property's Title 31 Compliance Program, to include on-going evaluation of departmental procedures, training materials, and system capabilities of capturing cash-in and cash-out transactions.
• Ability to work independently and objectively while exhibiting sound discretion when researching and interpreting federal requirements, educating team members, scrutinizing data, and/or seeking resolution of Title 31 issues.
• Ability to thoroughly investigate suspicious activities ensuring the most complete and detailed narrative of events are reported in a timely manner to FinCEN via the Suspicious Activity Report, as well as, demonstrating sound judgment when determining appropriate action(s) necessary with regard to potential guests account status which may include the designation of Gaming Prohibited.
• Conducts routine assessments of the property's Responsible Gaming efforts to ensure compliance with Corporate standards, the American Gaming Associations, and the New Mexico and Nevada Gaming Control Boards standards and Code of Conduct, reporting any identified failures to the Director of Compliance.
• Provides assistance with compliance related investigations and audits as assigned by the Director of Compliance.
• Manages the administrative maintenance associated with self-ban/trespass guest accounts within the casino management system and report to the Director of Compliance any discrepancies noted.
• Performs responsibilities independently, with little supervision while maintaining the ability to make informed and educated decisions.
• Queries, audits and maintains custom computer reports, spreadsheets and word documents files.
• Performs data entry and utilize scanning software.
• Maintains and organizes department files as directed.
• Completes special projects as assigned by the Director of Compliance and recommends improvement and/or corrective actions as necessary.
• Maintains a positive attitude at all times, supporting the policies of Senior Management.
• Maintains strict confidentiality regarding all matters related to M Resort and Zia Park compliance department including areas governed by Penn Entertainment, Inc. Compliance Program.
• Adheres to guest service requirement listed above.
• Adheres to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.
• Fosters and maintains positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship.
• Continue professional development of self.
• Maintains a high level of professional appearance, demeanor, ethics, and image of self.
• Conducts and attends all regular departmental meetings as well as other related meetings.
• Completes necessary reports in a timely manner to meet deadlines.
• Must be able to work flexible hours including evenings, weekends, and holidays.
• Perform related duties as assigned.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

• Three (3) years experience in preferably an administrative or auditing position.
• Bachelor's degree with emphasis in management, business, finance OR an equivalent combination of education and experience preferred.
• Knowledge of Title 31 and the Bank Secrecy Act preferred.
• Strong problem solving, mediation, coaching, and consulting skills.
• Excellent verbal and written communications skills.
• Excellent interpersonal skills
• Knowledgeable of applicable federal, state, and local regulations.
• Fully Competent in Microsoft Office
• Knowledge of Internet and database search capabilities
• Ability to sustain a high level of confidentiality and professionalism.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work independently and collaboratively and communicate effectively with team members at all levels of the organizations.
• Uses diplomacy and tact to build constructive and effective relationships including during high-tension situations.
• Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal. 
• Highly organized and detail oriented.
• Uses time efficiently and effectively to manage priorities.
• Deals with simple and complex concepts effectively.
• Ability to identify circumstances or incidents that require the notification and/or approval of others. 
• Ability to administer training classes to groups and individuals.
• Ability to review documents for regulatory requirements.
• Knowledge and ability to interpret the BSA's Title 31 reporting requirements.
• Knowledge and ability to interpret NMGCB and NVGCB Regulations and Statutes.
• Ability to perform research of regulatory matters both federal and state
• Must successfully pass background check
• Must obtain Gaming License in multiple jurisdictions
• Must be 21 years of age

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer