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Community Operations Jobs (NOW HIRING)

UDR Inc

Community Director

Frisco, TX

$23.50 - $32/hr

Financial Complete various accounting and financial functions associated with driving and supporting community operations: 1. Work closely with Business Manager to complete required financial ...

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How much do community operations jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for community operations in the United States is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $27.64 per hour, depending on experience, location, and employer.

What is community operations?

Community Operations refers to the teams and processes focused on supporting and managing the experience of a company’s user or customer community. This role typically involves handling customer support, developing and enforcing community guidelines, resolving disputes, collecting user feedback, and ensuring a safe and engaging environment for all members. Community Operations professionals often work cross-functionally with product, marketing, and policy teams to address user issues and improve the community experience. The goal is to build trust, maintain community standards, and support sustainable growth.

What are the key skills and qualifications needed to thrive as a community operations professional?

To excel in Community Operations, you need strong analytical abilities, problem-solving skills, and a background in operations management or a related field. Familiarity with customer support platforms, CRM systems, and data analysis tools like Excel or SQL is commonly required. Excellent communication, empathy, and adaptability are crucial soft skills for managing community interactions and resolving issues effectively. These skills ensure efficient community support, improved user satisfaction, and streamlined operational processes.

What are some common challenges faced in a community operations role and how can they be addressed?

Community Operations professionals often face challenges such as managing high volumes of user inquiries, maintaining consistent community standards, and balancing the needs of diverse stakeholders. Addressing these challenges usually involves developing clear processes for moderating content, efficiently resolving user issues, and fostering open communication within the team. Leveraging data analytics and automation tools can also help streamline workflows and improve response times, ensuring a positive experience for both users and the organization.

What is the difference between Community Operations vs Community Management?

AspectCommunity OperationsCommunity Management
Primary FocusSupporting community infrastructure, processes, and toolsEngaging and growing the community, fostering relationships
Skills RequiredData analysis, process optimization, technical knowledgeCommunication, relationship building, content creation
Work EnvironmentCross-functional teams, internal operationsPublic-facing, community platforms, social media
Common UsageCompanies focusing on scalable community supportBrands aiming to build active, engaged communities

While both roles support communities, Community Operations centers on infrastructure and processes, ensuring smooth functioning. Community Management emphasizes engagement and relationship-building to foster a vibrant community environment.

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Community Operations jobs near you
Infographic showing various Community Operations job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $50,239 per year, or $24.2 per hour.

Brand and Community Operations Coordinator

Irvine, CA • On-site

Crossing Inc
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This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Brand and Community Operations Coordinator

About Crossing Inc

Crossing is a fast-growing e-commerce, retail, and collectibles company serving passionate communities across trading cards, gaming, anime, and pop culture. Through our retail stores, live commerce channels, events, and online platforms, we're building one of the most exciting destinations for collectors and enthusiasts.

About the role

We are looking for a highly organized, proactive, and creative Brand & Community Operations Coordinator to support and help grow the HiROQUEST brand. This is a dynamic, hands-on role ideal for someone who thrives in fast-paced startup environments and is passionate about collectibles, anime, gaming, and community-building.

This individual will play a key role in supporting operations, managing community engagement, representing the company at card shows and conventions, and helping develop the HiROQUEST brand presence across digital platforms.

The ideal candidate is someone who takes ownership, communicates confidently, and enjoys wearing multiple hats across operations, events, content, and community management.

Key Responsibilities:

Event & Brand Representation

  • Travel to card shows, conventions, and industry events approximately once per month
  • Set up, manage, and operate company booths at events such as Collect-A-Con
  • Represent the HiROQUEST brand professionally and enthusiastically
  • Educate customers and attendees about the company, products, lore, and characters
  • Build and maintain relationships with collectors, customers, and partners

Operations & Business Support

  • Process and manage Purchase Orders (PO) and Sales Orders (SO)
  • Support inventory tracking and operational coordination
  • Organize and maintain digital and physical documentation
  • Coordinate cross-functionally with internal teams and external vendors

Social Media & Community Management

  • Manage and grow social media channels including Instagram, TikTok, and Discord
  • Create, schedule, and manage engaging social content
  • Respond promptly to community inquiries and subscriber communications
  • Foster an active and positive community experience across platforms
  • Help strengthen the HiROQUEST brand voice and audience engagement

Qualifications

  • 2+ years of experience in operations, community management, marketing coordination, brand support, or related roles
  • Strong organizational and project coordination skills
  • Experience managing social media platforms and online communities
  • Comfortable writing social copy, product descriptions, and community communications
  • Ability to multitask and adapt in a fast-growing startup environment
  • Strong communication and relationship-building skills
  • High sense of ownership, initiative, and accountability
  • Passion for anime, trading cards, collectibles, gaming, or pop culture strongly preferred
  • Experience attending or working conventions/card shows is a plus
  • Familiarity with Discord, TikTok, Instagram, and website/content management tools preferred
  • Portfolio or examples of previous content, social media, creative work, or community engagement projects encouraged

Travel Requirements

  • Travel within the U.S. approximately once per month
  • Some weekend travel required for conventions and events
  • Flexibility to support event schedules as needed

What We’re Looking For

This role is best suited for someone who:

  • Takes initiative without needing constant direction
  • Is excited to help build and grow a brand/community
  • Can balance operational execution with creativity
  • Enjoys engaging directly with fans and customers
  • Is adaptable, resourceful, and eager to contribute beyond their core responsibilities
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