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Community Operations Jobs (NOW HIRING)

ViaQuest

Community Team Lead

Toledo, OH

$45K - $48K/hr

Coordinate daily operations within the long-term care community to meet organizational goals and resident needs. * Ensure compliance with all federal, state, and local regulations related to ...

ViaQuest

Community Team Lead

Toledo, OH · On-site

Coordinate daily operations within the long-term care community to meet organizational goals and resident needs. * Ensure compliance with all federal, state, and local regulations related to ...

UDR Inc

Community Director

Alexandria, VA

$24.25 - $33/hr

Financial Complete various accounting and financial functions associated with driving and supporting community operations: 1. Work closely with Business Manager to complete required financial ...

Mac Properties

Community Assistant

Saint Louis, MO · On-site

$15.50 - $20/hr

Community Manager JOB OVERVIEW The Community Associate supports day-to-day leasing and front office operations at Coronado Apartments, contributing to strong occupancy, positive resident experiences ...

UDR

Multi Site Community Director

Washington, DC · On-site

$28.25 - $38.50/hr

Financial Complete various accounting and financial functions associated with driving and supporting community operations: 1. Work closely with Business Manager to complete required financial ...

ModernHR

Assistant Community Manager

Vista, CA · On-site

$23 - $27/hr

The ACM help support daily community operations, strengthen resident and customer relationships, and contribute to a positive, well-organized property experience. This role works closely with ...

UDR Inc

Multi Site Community Director

Washington, DC

$28.25 - $38.50/hr

Financial Complete various accounting and financial functions associated with driving and supporting community operations: 1. Work closely with Business Manager to complete required financial ...

Modern HR

Assistant Community Manager

Vista, CA · On-site

$19.25 - $23.50/hr

The ACM help support daily community operations, strengthen resident and customer relationships, and contribute to a positive, well-organized property experience. This role works closely with ...

Modern HR

Assistant Community Manager

Vista, CA · On-site

$23 - $27/hr

The ACM help support daily community operations, strengthen resident and customer relationships, and contribute to a positive, well-organized property experience. This role works closely with ...

Taylor Management Company

Community Manager

Rockaway, NJ · On-site

$65K - $70K/yr

Taylor Management is seeking a motivated and dedicated Onsite Community Manager to oversee the daily operations and overall management of our residential community. This role involves directly ...

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Community Operations information

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$9

$24

$49

How much do community operations jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for community operations in the United States is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $27.64 per hour, depending on experience, location, and employer.

What do community operations do?

Community operations professionals manage and support online or offline communities by developing engagement strategies, moderating content, and ensuring a positive environment. They often use tools like community management platforms and require strong communication and organizational skills to foster user interaction and loyalty.

What are examples of community jobs?

Community jobs include roles such as community manager, community coordinator, outreach specialist, and social media moderator. These positions involve engaging with community members, organizing events, managing online platforms, and fostering positive interactions within a group or organization.

What are the key skills and qualifications needed to thrive as a Community Operations professional, and why are they important?

To excel in Community Operations, you need strong analytical abilities, problem-solving skills, and a background in operations management or a related field. Familiarity with customer support platforms, CRM systems, and data analysis tools like Excel or SQL is commonly required. Excellent communication, empathy, and adaptability are crucial soft skills for managing community interactions and resolving issues effectively. These skills ensure efficient community support, improved user satisfaction, and streamlined operational processes.

What jobs in the US pay 300,000 a year?

In community operations, senior roles such as Director or Vice President can reach or exceed $300,000 annually, especially in large organizations or tech companies. These positions often require extensive experience, leadership skills, and expertise in managing large teams or complex projects. Compensation varies based on industry, location, and company size.

What kind of jobs in media bring in $150,000 a year?

In media, high-paying roles such as senior media executives, content directors, and digital strategists often earn $150,000 or more annually. These positions typically require extensive experience, strong leadership skills, and proficiency with analytics tools and content management systems.

What is the difference between Community Operations vs Community Management?

AspectCommunity OperationsCommunity Management
Primary FocusSupporting community infrastructure, processes, and toolsEngaging and growing the community, fostering relationships
Skills RequiredData analysis, process optimization, technical knowledgeCommunication, relationship building, content creation
Work EnvironmentCross-functional teams, internal operationsPublic-facing, community platforms, social media
Common UsageCompanies focusing on scalable community supportBrands aiming to build active, engaged communities

While both roles support communities, Community Operations centers on infrastructure and processes, ensuring smooth functioning. Community Management emphasizes engagement and relationship-building to foster a vibrant community environment.

What are some common challenges faced in a Community Operations role and how can they be addressed?

Community Operations professionals often face challenges such as managing high volumes of user inquiries, maintaining consistent community standards, and balancing the needs of diverse stakeholders. Addressing these challenges usually involves developing clear processes for moderating content, efficiently resolving user issues, and fostering open communication within the team. Leveraging data analytics and automation tools can also help streamline workflows and improve response times, ensuring a positive experience for both users and the organization.

What is Community Operations?

Community Operations refers to the teams and processes focused on supporting and managing the experience of a company’s user or customer community. This role typically involves handling customer support, developing and enforcing community guidelines, resolving disputes, collecting user feedback, and ensuring a safe and engaging environment for all members. Community Operations professionals often work cross-functionally with product, marketing, and policy teams to address user issues and improve the community experience. The goal is to build trust, maintain community standards, and support sustainable growth.
More about Community Operations jobs
What cities are hiring for Community Operations jobs? Cities with the most Community Operations job openings:
What are the most commonly searched types of Community Operations jobs? The most popular types of Community Operations jobs are:
What states have the most Community Operations jobs? States with the most job openings for Community Operations jobs include:
What job categories do people searching Community Operations jobs look for? The top searched job categories for Community Operations jobs are:
Community Operations jobs near you
Infographic showing various Community Operations job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $50,239 per year, or $24.2 per hour.
Community Director - Luxury Apartment Community

Community Director - Luxury Apartment Community

UDR

Menifee, CA • On-site

$26.50 - $36/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

UDR, Inc. and its affiliated companies are seeking a Community Director to lead our team at our luxury apartment community located in Menifee, CA.
ESSENTIAL FUNCTIONS:
Asset Quality
Ensure community is ready for business and meets established physical standards daily as listed below:
  • Walk community daily; open and close all "showing" units. Monitor property including office space, restrooms, amenity areas, parking lot and "showing" units to ensure they meet UDR's quality, cleanliness and presentation standards and proactively monitor battery upkeep of smart locks.
  • Refresh community's signage, write and distribute collateral as needed to support the drive for occupancy and improve community image.

Customer Service
Provide the best standard of quality and service through resident relations:
  • Answer all resident and guest questions professionally and timely, balancing the needs of both internal and external customers. Implement strategies to improve quality of customer service.
  • Proactively launch self-guided tours and/or provide guided community tours for prospects, lend assistance and provide information pertaining to short-term rentals, corporate housing opportunities and guest suite rentals.
  • Conduct move-in orientation sessions for new residents and drive annual renewal conversations with existing residents as needed.
  • Oversee the Customer Survey Program by ensuring that that there is immediate follow up to residents upon the completion of each service request via an e-mail or text notification which includes the ability to request a follow up phone conversation. Follow-up phone calls to residents to gather more information on the quality and satisfaction of service requests.
  • Oversee and ensure the maintenance related matters are resolved and/or escalated to the Service Manager to be addressed immediately. If additional service is required, continue to follow up until the issue is resolved.

Financial
Complete various accounting and financial functions associated with driving and supporting community operations:
  • Work closely with Business Manager to complete required financial responsibilities.
  • Conduct Purchase Card (P-card) reconciliation for community.

Personnel
Lead winning team by professional example, taking ownership and personal interest in direct reports, if applicable to drive results and team performance:
  • Host daily and weekly team huddles to discuss community/resident/operations issues and concerns, provide update to team regarding policies, practices, company or team initiatives, training and team building.
  • Hire and train new staff and develop staff to maximize potential.
  • Train district property staff including RSMs, CDs and other personnel as needed and requested by AD/RM/DM. (Senior Community Director)
  • Monitor staff performance to include performance and address performance problems through corrective action and dismissal. Assist direct reporting staff to address and resolve concerns or complaints involving job duties and job descriptions, performance standards, relations with coworkers, relations with supervisors and managers.
  • Approve time records and requests for time off.

Vendor Management
Complete administrative tasks associated with community operations as it relates to outside vendors, communication telecom and IT systems:
  • Manage vendor keys according to UDR's policies and procedures.
  • Source new vendors as needed in order to maintain community appearance and resident services.
  • Maintain community telecom and computer equipment, while serving as a partner to IT to troubleshoot system issues and test systems.

Administrative
Manage and complete a variety of tasks which range from simple to complex; all of which are associated with driving and supporting community operations:
  • Prepare, communicate and deliver all resident specific and community letters and notifications, legal notifications, in addition to the management of the new resident move-in process, documentation and the issuance of all community keys, fobs, remotes, parking permits and parking assignments.
  • Review, monitor, administrate and sign leases as required and needed.
  • Enforce all policies and procedures. Maintain compliance related to lease agreements including the review and authorization of all leases and ensuring community records (leases, addenda, reports, etc.) are maintained in accordance with stated legal requirements Company policies and/or procedures.
  • Plan and manage all community events.
  • Manage and maintain exemplary community website, social media campaigns, outreach marketing efforts for the community to drive occupancy and increase visibility, including PeerSpace, Craigslist, etc.
  • Maintain acceptable NPS scores and facilitate Reputation Management Process.
  • Utilize the Sugar CRM to effectively manage resident relations, service requests and resident communications.
  • Smart Rent Management and Package and Parcel Management.
  • Manage key policy and process by providing keys to residents or contractors and documenting in accordance with the "Key Policy".
  • Investigate, address and resolve all community and resident issues, disturbances, complaints and any crime-related activities/inquiries, including the dispatch for patrol services. Complete incident report for Risk Management as needed.
  • Serve as organizational representative along with the Business Manager for court appearances regarding non-payment and/or other legal action taken, small claims and UD hearings as necessary or required.
  • Oversee inventory and replenishment of community office supplies and refreshments for office, residents and guests.
  • Develop and maintain emergency action procedures for the properties.
  • Work closely with the Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met.
  • Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal-oriented team.
  • Comply with all Company policies and procedures related to employment.
  • Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.
  • Perform other duties as assigned or needed.

EDUCATION AND EXPERIENCE:
  • Bachelor's degree in business, related field, or its equivalent, preferred. In lieu of degree, equivalent experience in residential properties, marketing and website development, or related business operations is required.
  • Minimum 2 to 5 years property management experience in onsite office operations, leasing, administration, customer service as well as experience in special events, marketing, and website management preferred.
  • Minimum of two years' management or supervisory experience is required.
  • Experience in customer service positions in hotel properties, rental operations, or related upscale service business is preferred.

Career Development and Advancement:
We offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing the growth and advancement of their individual career goals. We believe our employees are the organization's most important asset.
Exceptional Benefits:
We offer a comprehensive benefit package, Company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, and our annual President's Club held in Las Vegas, honoring our associates for their exceptional customer service and operational excellence.
Benefits Offered:
  • Medical, Dental, Vision Plans
  • Medical Flexible Spending Account
  • Dependent Care Spending Account
  • Lifestyle Spending Account
  • Supplemental Term Life Insurance
  • Voluntary Cancer Insurance
  • Supplemental Short-Term Disability Insurance / AD&D Insurance
  • Voluntary Long Term Care Insurance
  • 401(k) Plan with company match

Salary Range:
$80,000/yr. - $85,000/yr., depends on experience
Bonus Potential:
Eligible for 20% annual bonus potential, based on personal and company performance
About UDR, Inc.
UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation!
UDR Inc. is an Equal Employment Opportunity Employer.
UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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