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Community Operations Jobs (NOW HIRING)

UDR Inc

Intern- Community Operations

Alexandria, VA

$18 - $19/hr

UDR, Inc. is seeking dynamic and enthusiastic Community Operations Interns to join our team for the Summer of 2026 (May - August). Are you a driven college student with an interest in real estate or ...

UDR

Intern- Community Operations

Alexandria, VA · On-site

$19/hr

UDR, Inc. is seeking dynamic and enthusiastic Community Operations Interns to join our team for the Summer of 2026 (May - August). Are you a driven college student with an interest in real estate or ...

Collabera

Community Operations Contractor

Austin, TX

Company Description At Collabera, we recognize that our client satisfaction depends in large part on our resource satisfaction, so we make meeting your career needs a top priority. We provide a high ...

52TEN

Director of Community Operations

Scottsdale, AZ · On-site +1

$140K - $165K/yr

Director of Community Operations Location: Remote Compensation: $140,000-$165,000 base salary About the Firm 52TEN is an established private investment firm based in Scottsdale, Arizona, specializing ...

LiveMe America

Responsible for the construction and operation of user communities, community event planning, etc. * Scout, train and maintain the core community users, conduct in-depth analysis of the user groups ...

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How much do community operations jobs pay per hour?

As of May 31, 2026, the average hourly pay for community operations in the United States is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $27.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Community Operations professional, and why are they important?

To excel in Community Operations, you need strong analytical abilities, problem-solving skills, and a background in operations management or a related field. Familiarity with customer support platforms, CRM systems, and data analysis tools like Excel or SQL is commonly required. Excellent communication, empathy, and adaptability are crucial soft skills for managing community interactions and resolving issues effectively. These skills ensure efficient community support, improved user satisfaction, and streamlined operational processes.

What are some common challenges faced in a Community Operations role and how can they be addressed?

Community Operations professionals often face challenges such as managing high volumes of user inquiries, maintaining consistent community standards, and balancing the needs of diverse stakeholders. Addressing these challenges usually involves developing clear processes for moderating content, efficiently resolving user issues, and fostering open communication within the team. Leveraging data analytics and automation tools can also help streamline workflows and improve response times, ensuring a positive experience for both users and the organization.

What is Community Operations?

Community Operations refers to the teams and processes focused on supporting and managing the experience of a company’s user or customer community. This role typically involves handling customer support, developing and enforcing community guidelines, resolving disputes, collecting user feedback, and ensuring a safe and engaging environment for all members. Community Operations professionals often work cross-functionally with product, marketing, and policy teams to address user issues and improve the community experience. The goal is to build trust, maintain community standards, and support sustainable growth.

What do community operations do?

Community operations professionals manage and support online or offline communities by developing engagement strategies, moderating content, and ensuring a positive environment. They often use tools like community management platforms and require strong communication and organizational skills. Their goal is to foster active, healthy communities aligned with organizational goals.

What is the difference between Community Operations vs Community Management?

AspectCommunity OperationsCommunity Management
Primary FocusSupporting community infrastructure, processes, and toolsEngaging and growing the community, fostering relationships
Skills RequiredData analysis, process optimization, technical knowledgeCommunication, relationship building, content creation
Work EnvironmentCross-functional teams, internal operationsPublic-facing, community platforms, social media
Common UsageCompanies focusing on scalable community supportBrands aiming to build active, engaged communities

While both roles support communities, Community Operations centers on infrastructure and processes, ensuring smooth functioning. Community Management emphasizes engagement and relationship-building to foster a vibrant community environment.

More about Community Operations jobs
What cities are hiring for Community Operations jobs? Cities with the most Community Operations job openings:
What are the most commonly searched types of Community Operations jobs? The most popular types of Community Operations jobs are:
What states have the most Community Operations jobs? States with the most job openings for Community Operations jobs include:
What job categories do people searching Community Operations jobs look for? The top searched job categories for Community Operations jobs are:
Community Operations jobs near you
Infographic showing various Community Operations job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $50,239 per year, or $24.2 per hour.

Manager, Community Operations

firsthand Health

Roanoke, VA • On-site

$90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.
firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.
We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job-it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.
Manager, Community Operations
The Manager, Community Operations is responsible for the operation of firsthand's market-level community-based staff, ensuring consistent, scalable, person-centric approaches by the community teams across the market. The Manager, Community Operations ensures firsthand's teams are effective in outreach, trust-building, engagement, benefits navigation, and clinical review for engaged individuals. This is a supervisory role with direct responsibility for hiring and oversight of team performance.
The Manager, Community Operations must be able to work in the community, meeting individuals where they are, and be comfortable working in non-traditional settings and unstructured environments. Experience supervising peer recovery specialists and/or community behavioral health staff is preferred.
Job Specifics
As Manager, Community Operations, you will:
  • Lead, motivate, and inspire community teams of peers, social workers, and clinicians deeply dedicated to firsthand's mission
  • Be accountable for the success of the Community Team and engage in the coordination activities of community-based team members - Includes direct supervision of community team members
  • Ensure the seamless execution of firsthand's operational and strategic plans, including adapting practices as the business evolves
  • Work with Senior Director, Operations) to expand firsthand's local community presence and referral network with best-in-class CMHCs, FQHCs, health systems, and other local care providers
  • Support the management of individual and team performance to OKRs, effectively coaching community-based staff
  • Communicate key information, progress, and pain points to both internal staff and external partners
  • Lead recruitment of community-based staff in collaboration with the People team
  • Collaborate with the People Team and Learning and Development team to manage the development, coaching, training, and performance of community-based staff
  • Collaborate across multidisciplinary teams, including clinicians, operations, and support staff, to drive integrated care and improve service delivery.

You will be a good fit if you have:
  • Exceptional interpersonal and communication skills, especially in working collaboratively with community-based staff and local providers
  • Excellent organizational, project management, and problem-solving skills, with a team-focused and continuous improvement orientation
  • Strong management and supervisory skills, including organizing and leading initiatives
  • Ability to be flexible and adaptable to changing strategies and needs for firsthand, its staff, and its members
  • Openness in sharing best practices and challenges with operational leadership team
  • Direct community experience working with individuals living with SMI
  • Proficiency with Google Office suite, Slack, and Client Relationship Management (CRM) programs

The experience you bring to this role includes:
Required:
  • Minimum five years' experience in a healthcare-focused business (preferably leading community-based teams)
  • Minimum of three years of direct supervisory experience (managing certified peer recovery specialists or similar staff with lived experience) - making hiring decisions,
    managing team member performance, etc.
  • Experience working in a multidisciplinary setting, leveraging diverse expertise to provide holistic care
  • Experience in an early-stage startup is strongly preferred
  • Ability to operate a vehicle, including a driver's license that is active and in good standing; must be eligible to drive under Company insurance policy

Base salary range:
$90,000-$90,000 USD
We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.
BenefitsFor full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.
Vaccination Policy
Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.
New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.
Unfortunately, we are not able to offer sponsorship at this time.
firsthand Health will only contact candidates from email addresses ending in @firsthandcares.com. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.

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