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Command Center Operator Jobs (NOW HIRING)

As a Command Center Specialist , you'll be at the center of it all, monitoring real-time ... Operator Under Pressure * You maintain focus and professionalism-even in high-stakes or urgent ...

... Command Center (HQCC). WO's responsibilities are to monitor and respond to real-time incidents and ... Standard Operating Procedures (SOPs). * Recognizes crises and initiates coordinates and manages ...

... Command Center (HQCC). WO's responsibilities are to monitor and respond to real-time incidents and ... Standard Operating Procedures (SOPs). * Recognizes crises and initiates coordinates and manages ...

As a Command Center Specialist , you'll be at the center of it all, monitoring real-time ... Operator Under Pressure * You maintain focus and professionalism-even in high-stakes or urgent ...

... Command Center (HQCC). WO's responsibilities are to monitor and respond to real-time incidents and ... Standard Operating Procedures (SOPs). * Recognizes crises and initiates coordinates and manages ...

Command Center

Denver, CO · On-site

$21.50/hr

Command Center Operator REPORTS TO : Security Supervisor DEPARTMENT : Security PAY RATE : $21.50/hour ACCEPTING APPLICATIONS : July 2nd 2026 ANTICIPATED FILL DATE : July 2nd 2026 JOB SUMMARY

Operating at the intersection of human-in-the-loop autonomy, logistics, and real-time operations ... In this role, you will * Lead and scale Command Center operations across multiple teams and ...

Operating at the intersection of human-in-the-loop autonomy, logistics, and real-time operations ... In this role, you will * Lead and scale Command Center operations across multiple teams and ...

Command Center

Denver, CO · On-site

$21.50/hr

Command Center Operator REPORTS TO : Security Supervisor DEPARTMENT : Security PAY RATE : $21.50/hour ACCEPTING APPLICATIONS : July 2nd 2026 ANTICIPATED FILL DATE : July 2nd 2026 JOB SUMMARY

Command Center Operators are an integral part of DK's team! They are responsible for providing effective, 24 hour/day, 7 days/week, 365 days/year, support to our corporate management team as well as ...

Comsec Operator

Torrance, CA · On-site

$23.34/hr

A Command Center Operator is responsible for managing the operations and response coordination within command centers, such as those in military, law enforcement, or emergency services. These ...

Comsec Operator

Torrance, CA · On-site

$23.34/hr

A Command Center Operator is responsible for managing the operations and response coordination within command centers, such as those in military, law enforcement, or emergency services. These ...

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Command Center Operator information

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How much do command center operator jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for command center operator in the United States is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Command Center Operator vs Security Dispatcher?

AspectCommand Center OperatorSecurity Dispatcher
CredentialsTypically requires security or communication certificationsOften requires security or emergency communication certifications
Work EnvironmentMonitoring security systems, communication with field personnelDispatching security personnel, managing alarms and incidents
Employer & IndustrySecurity firms, corporate security departmentsSecurity companies, law enforcement agencies

Both roles involve monitoring and communication, often requiring similar certifications. The Command Center Operator focuses on overseeing security systems and coordinating responses, while the Security Dispatcher primarily dispatches personnel and manages incident reports. They are closely related, with overlapping skills but different primary responsibilities within security operations.

What are the key skills and qualifications needed to thrive as a Command Center Operator, and why are they important?

To thrive as a Command Center Operator, you need strong analytical skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in security or emergency response. Familiarity with security monitoring software, alarm systems, CCTV, and communication platforms is typically required. Excellent multitasking, calmness under pressure, and clear communication are vital soft skills for coordinating effective responses. These skills and qualities are crucial for ensuring safety, timely incident response, and seamless operations within high-stakes environments.

What are Command Center Operators?

Command Center Operators are professionals responsible for monitoring, managing, and responding to incidents or alerts within a centralized operations hub. They use specialized software and communication tools to oversee security systems, IT networks, or facility operations, depending on the industry. Their primary duties include ensuring the smooth functioning of critical systems, coordinating responses to emergencies, and maintaining detailed logs of all activities. Command Center Operators play a key role in maintaining safety, security, and operational efficiency within an organization.

How does a Command Center Operator typically collaborate with other departments during an emergency situation?

During emergencies, Command Center Operators play a pivotal role in coordinating communication between multiple departments such as security, facilities, and emergency services. They are responsible for quickly relaying critical information, monitoring surveillance systems, and ensuring that protocols are followed. Effective collaboration often involves clear documentation, timely updates, and using specialized communication tools to keep all parties informed. This teamwork helps ensure a swift and organized response to incidents, minimizing risks and maintaining safety.
More about Command Center Operator jobs
What cities are hiring for Command Center Operator jobs? Cities with the most Command Center Operator job openings:
What states have the most Command Center Operator jobs? States with the most job openings for Command Center Operator jobs include:
Infographic showing various Command Center Operator job openings in the United States as of June 2026, with employment types broken down into 82% Full Time, 6% Part Time, and 12% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,460 per year, or $20.4 per hour.
Command Center Specialist

$35K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago


Key responsibilities

  • Monitor real-time KPIs, call demand, service levels, and staffing conditions to identify and address performance risks.

  • Make data-driven decisions to optimize service levels, reallocate resources, and adjust staffing based on operational needs.

  • Serve as a liaison between Technology, Operations, and Leadership during outages or disruptions and coordinate response plans.


Job description

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!
2025:
  • Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2024:
  • Excellence in Customer Service Awards: Organization of the Year (Small)
  • Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
  • Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)

As part of Teleperformance in the US, we were also named #95 in the 2024 'Fortune 100 Best Companies to Work For®' in the USA by Great Places to Work (GPTW®)
Join Us as a Command Center Specialist (fully remote)
Drive real-time decisions. Protect performance. Keep operations running.
At Health Advocate, we're on a mission to make healthcare easier to understand and easier to use-and that starts with operational excellence behind the scenes. As a Command Center Specialist, you'll be at the center of it all, monitoring real-time performance, identifying risks, and taking action to ensure our service operations run smoothly 24/7.
This is a high-impact, fast-paced role where your ability to think critically, act quickly, and collaborate effectively will directly support our teams and the members we serve.
If you thrive under pressure, love working with data, and want to play a key role in maintaining business continuity, this could be the perfect fit.
What You'll Do: Your Roadmap to Impact
In this role, you'll support real-time operations by:
Monitoring Performance & Identifying Risk
  • Track KPIs, call demand, service levels, and staffing conditions in real time
  • Proactively identify performance risks and take action to stabilize operations
Driving Real-Time Decision Making
  • Make quick, data-driven decisions to optimize service levels and cost efficiency
  • Reallocate resources, request backfill support, and adjust staffing based on demand
Acting as the Operational Nerve Center
  • Serve as a liaison between Technology, Operations, and Leadership during outages or disruptions
  • Monitor external events (weather, regional disruptions, etc.) and coordinate response plans
Supporting Workforce Optimization
  • Manage real-time staffing needs and respond to short-term operational requests
  • Monitor automated staffing tools, alerts, and system-driven processes to ensure alignment
Communicating with Clarity & Urgency
  • Provide real-time updates on performance, risks, and operational changes
  • Share staffing opportunities and collaborate across teams to drive resolution
Driving Continuous Improvement
  • Maintain detailed logs of actions and decisions
  • Identify trends and recurring issues to improve staffing strategies and processes

Who You Are: The Specialist We're Looking For
A Fast Thinker with Strong Judgment
  • You can quickly assess situations, prioritize actions, and make confident decisions
A Data-Driven Problem Solver
  • You're comfortable analyzing performance data and translating it into real-time action
A Calm, Composed Operator Under Pressure
  • You maintain focus and professionalism-even in high-stakes or urgent situations
A Collaborative Communicator
  • You work effectively across teams, clearly conveying information and next steps

What You Bring
Experience That Sets You Apart
  • 2+ years in a fast-paced customer service, operations, or workforce management environment
  • Experience working with real-time performance metrics and making quick decisions
Technical & Analytical Skills
  • Strong understanding of KPIs, call center dynamics, and workforce management principles
  • Proficiency in Microsoft Office, especially Excel
Core Capabilities
  • Ability to multitask, prioritize, and document decisions accurately
  • Strong situational awareness and risk identification
  • Ability to adapt quickly in a 24/7 operational environment
Preferred Experience
  • Experience in call center operations, workforce management, or analytics
  • Exposure to cross-functional collaboration across operations and technology teams
Why Health Advocate?
  • Fully remote work (we provide the equipment you need)
  • A fast-paced, high-impact role with real-time decision-making responsibility
  • Collaborative culture focused on problem-solving and operational excellence
  • Career growth opportunities in operations, workforce management, and analytics
  • Competitive compensation salary starting at $35,000 annually
  • Full benefits package, including:
    • Medical, dental & vision
    • Tuition assistance
    • 401(k) with company match
    • PTO & paid holidays

Your Next Move
Ready to be at the center of real-time operations and make an immediate
impact?
If you're energized by fast-paced environments and want to play a critical role in keeping operations running smoothly, we'd love to meet you.
Apply today to join Health Advocate as a Command Center Specialist.
Physical Requirements:
This position is primarily sedentary, requiring prolonged sitting while performing administrative tasks. The role involves extensive use of a computer for typing, mouse navigation, and reading information on a screen for extended periods. Frequent phone use is required for communication with team members, clients, or external parties. Essential physical functions include fingering, grasping, pulling hand-over-hand, and repetitive motions necessary for navigating software, entering data, and interacting with electronic documents.
Mental and Cognitive Requirements:
The role requires strong concentration, attention to detail, and the ability to complete tasks accurately. Critical thinking and problem-solving skills are essential to address issues that may arise in day-to-day duties. Effective verbal and written communication skills are needed for responding to inquiries and collaborating with others.
Work Environment:
This position is fully remote and requires a home office environment with appropriate lighting, a computer, and phone access. The workspace should be free from distractions to ensure effective focus and productivity during work hours.
Company Overview
Health Advocate is the nation's leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.
Learn more
Health Advocate https://www.healthadvocate.com/site/
Facebook https://www.facebook.com/healthadvocateinc/
Video https://vimeo.com/386733264/eb447da080
Awards:
2025:
  • Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2024:
  • Excellence in Customer Service Awards: Organization of the Year (Small)
  • Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
  • Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)

2023:
  • National Customer Service Association All-Stars Award: Service Organization of the Year.
  • Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2022:
  • Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
  • Excellence in Customer Service Awards: Organization of the Year (Small)
  • Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)

2021:
  • Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Silver Winner
  • Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner
  • Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)

2020:
  • National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up
  • Communicator Award of Distinction: October 2019 Broker News
  • MarCom Awards: Gold, COVID Staycation Ideas brochure
  • MarCom Awards: Platinum, 2021 Well-being Calendar
  • Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c)

Health Advocate logo

About Health Advocate

Sourced by ZipRecruiter

Health Advocate is the nation's leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Industry

Health care and social assistance

Company size

201 - 500 Employees

Headquarters location

Plymouth Meeting, PA, US

Year founded

2001

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