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Command Center Operator Jobs (NOW HIRING)

Securitas

Command Center Operator

Billerica, MA · On-site

$24.10/hr

Command Center Operator Location: Billerica, MA Shift(s): *Multiple shifts available, please discuss with recruiter at time of interview Pay Rate: $24.10/hour The Incident Command Center (ICC ...

Securitas

Command Center Operator

Billerica, MA · On-site

$24.10/hr

Command Center Operator Location: Billerica, MA Shift(s): *Multiple shifts available, please discuss with recruiter at time of interview Pay Rate: $24.10/hour The Incident Command Center (ICC ...

Witt O'Brien's

Command Center Operator

Houston, TX · On-site

Ambipar Command Center Operator Position Summary We are an established Global consulting firm in need of a reliable and talented Emergency Response Operator within our Global Command Center. Your ...

Witt O'Brien's

Command Center Operator

Houston, TX · On-site

Ambipar Command Center Operator Position Summary We are an established Global consulting firm in need of a reliable and talented Emergency Response Operator within our Global Command Center. Your ...

Symbotic

Command Center Operator

Wilmington, MA · On-site

What we do The ROC Operator sits in the Remote Operations Center, which is a centralized Symbotic-managed operations hub that enables remote monitoring, control, and optimization of site operations ...

Symbotic

Command Center Operator

Wilmington, MA

$19.25 - $25.25/hr

What we do The ROC Operator sits in the Remote Operations Center, which is a centralized Symbotic-managed operations hub that enables remote monitoring, control, and optimization of site operations ...

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How much do command center operator jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for command center operator in the United States is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Command Center Operator vs Security Dispatcher?

AspectCommand Center OperatorSecurity Dispatcher
CredentialsTypically requires security or communication certificationsOften requires security or emergency communication certifications
Work EnvironmentMonitoring security systems, communication with field personnelDispatching security personnel, managing alarms and incidents
Employer & IndustrySecurity firms, corporate security departmentsSecurity companies, law enforcement agencies

Both roles involve monitoring and communication, often requiring similar certifications. The Command Center Operator focuses on overseeing security systems and coordinating responses, while the Security Dispatcher primarily dispatches personnel and manages incident reports. They are closely related, with overlapping skills but different primary responsibilities within security operations.

What skills and qualifications are needed to thrive as a command center operator?

To thrive as a Command Center Operator, you need strong analytical skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in security or emergency response. Familiarity with security monitoring software, alarm systems, CCTV, and communication platforms is typically required. Excellent multitasking, calmness under pressure, and clear communication are vital soft skills for coordinating effective responses. These skills and qualities are crucial for ensuring safety, timely incident response, and seamless operations within high-stakes environments.

What is a command center operator?

Command Center Operators are professionals responsible for monitoring, managing, and responding to incidents or alerts within a centralized operations hub. They use specialized software and communication tools to oversee security systems, IT networks, or facility operations, depending on the industry. Their primary duties include ensuring the smooth functioning of critical systems, coordinating responses to emergencies, and maintaining detailed logs of all activities. Command Center Operators play a key role in maintaining safety, security, and operational efficiency within an organization.

How does a command center operator typically collaborate with other departments during an emergency situation?

During emergencies, Command Center Operators play a pivotal role in coordinating communication between multiple departments such as security, facilities, and emergency services. They are responsible for quickly relaying critical information, monitoring surveillance systems, and ensuring that protocols are followed. Effective collaboration often involves clear documentation, timely updates, and using specialized communication tools to keep all parties informed. This teamwork helps ensure a swift and organized response to incidents, minimizing risks and maintaining safety.
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Command Center Operator jobs near you
Infographic showing various Command Center Operator job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,460 per year, or $20.4 per hour.

Command Center Operator

Securitas

Billerica, MA • On-site

$24.10/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Securitas rating

6.0

Company rating: 6.0 out of 10

Based on 995 frontline employees who took The Breakroom Quiz

64th of 116 rated security

Job description


Command Center Operator
Location: Billerica, MA
Shift(s): *Multiple shifts available, please discuss with recruiter at time of interview
Pay Rate: $24.10/hour
The Incident Command Center (ICC) Operator serves as the central point of coordination for all security and emergency operations within the facility. This position is responsible for monitoring security technology, receiving and triaging incidents, dispatching security personnel, coordinating emergency response efforts, documenting incidents, and maintaining situational awareness across the property. The ICC Operator plays a critical role in ensuring the safety and security of guests, tenants, employees, and visitors through timely communication and effective incident management. Command Center experience is required for this position.
Essential Responsibilities:
  • Monitor CCTV cameras, access control systems, intrusion alarms, fire alarm systems, panic alarms, and other electronic security systems.
  • Receive, assess, prioritize, and coordinate responses to security incidents, emergencies, and service requests.
  • Dispatch security officers and emergency personnel using established communication protocols.
  • Maintain continuous radio, telephone, and electronic communication with on-site security personnel and facility management.
  • Initiate emergency response procedures for fire alarms, medical emergencies, severe weather, active threats, hazardous conditions, and other critical incidents.
  • Notify emergency responders, local law enforcement, fire departments, EMS, property management, and other stakeholders during emergency situations.
  • Accurately document incidents, alarms, and operational activities using computerized reporting systems.
  • Prepare clear, concise, and detailed incident reports and activity logs.
  • Review and retrieve CCTV footage to support investigations and incident documentation.
  • Escalate incidents according to established policies and incident response procedures.
  • Monitor building systems and report equipment malfunctions, security vulnerabilities, or life safety concerns.
  • Maintain situational awareness of all ongoing incidents and provide updates to leadership as necessary.

Qualifications:
  • High school diploma or GED required.
  • Previous experience in an Incident Command Center (ICC), Security Operations Center (SOC), dispatch center, emergency communications, law enforcement, military, or security operations preferred.
  • Experience monitoring CCTV, access control, and electronic security systems.
  • Strong computer proficiency and ability to operate multiple software applications simultaneously.
  • Excellent verbal and written communication skills.
  • Ability to remain calm, organized, and decisive during high-pressure situations.
  • Strong analytical thinking, attention to detail, and problem-solving abilities.

Benefits:
  • Medical, dental, and vision insurance
  • Paid time off and company holidays
  • 401(k) with company match
  • Employee Assistance Program (EAP)
  • Paid training and professional development
  • Uniforms provided
  • Career advancement opportunities within security operations

"Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic."
#NorthernNE
About Us
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
Benefits include:
  • Retirement plan
  • Employer-provided medical and dental coverage
  • Company-paid life insurance
  • Voluntary life and disability insurance
  • Employee assistance plan
  • Securitas Saves discount program
  • Paid holidays
  • Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
About the Team
Our Company Mission:
Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Our Values:
Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.
Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.
Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

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