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Command Center Operator Jobs (NOW HIRING)

Arrow Security

Command Center Operator

Smithtown, NY · On-site

$23 - $25/hr

Position Summary As a crucial member of our Operations team, the Command Center Operator is responsible for managing and maintaining scheduling coverage on a daily basis. This role requires a ...

Witt O'Brien's

Command Center Operator

Houston, TX · On-site

Ambipar Command Center Operator Position Summary We are an established Global consulting firm in need of a reliable and talented Emergency Response Operator within our Global Command Center. Your ...

Witt O'Brien's

Command Center Operator

Houston, TX

Ambipar Command Center Operator Position Summary We are an established Global consulting firm in need of a reliable and talented Emergency Response Operator within our Global Command Center. Your ...

Symbotic

Command Center Operator

Wilmington, MA · On-site

What we do The ROC Operator sits in the Remote Operations Center, which is a centralized Symbotic-managed operations hub that enables remote monitoring, control, and optimization of site operations ...

Symbotic

Command Center Operator

Wilmington, MA

$19.25 - $25.25/hr

What we do The ROC Operator sits in the Remote Operations Center, which is a centralized Symbotic-managed operations hub that enables remote monitoring, control, and optimization of site operations ...

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Command Center Operator information

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How much do command center operator jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for command center operator in the United States is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Command Center Operator vs Security Dispatcher?

AspectCommand Center OperatorSecurity Dispatcher
CredentialsTypically requires security or communication certificationsOften requires security or emergency communication certifications
Work EnvironmentMonitoring security systems, communication with field personnelDispatching security personnel, managing alarms and incidents
Employer & IndustrySecurity firms, corporate security departmentsSecurity companies, law enforcement agencies

Both roles involve monitoring and communication, often requiring similar certifications. The Command Center Operator focuses on overseeing security systems and coordinating responses, while the Security Dispatcher primarily dispatches personnel and manages incident reports. They are closely related, with overlapping skills but different primary responsibilities within security operations.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can offer salaries significantly higher than entry-level positions. Specialized roles requiring technical skills, such as technical support or sales management, also tend to have higher compensation within call centers.

What does a command center operator do?

A command center operator monitors and manages security, communication, or operational systems within a control room environment. They respond to incidents, coordinate responses, and ensure smooth operations using tools like surveillance systems, radios, and computer software, often working in shifts to provide 24/7 coverage.

What are the key skills and qualifications needed to thrive as a Command Center Operator, and why are they important?

To thrive as a Command Center Operator, you need strong analytical skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in security or emergency response. Familiarity with security monitoring software, alarm systems, CCTV, and communication platforms is typically required. Excellent multitasking, calmness under pressure, and clear communication are vital soft skills for coordinating effective responses. These skills and qualities are crucial for ensuring safety, timely incident response, and seamless operations within high-stakes environments.

What are Command Center Operators?

Command Center Operators are professionals responsible for monitoring, managing, and responding to incidents or alerts within a centralized operations hub. They use specialized software and communication tools to oversee security systems, IT networks, or facility operations, depending on the industry. Their primary duties include ensuring the smooth functioning of critical systems, coordinating responses to emergencies, and maintaining detailed logs of all activities. Command Center Operators play a key role in maintaining safety, security, and operational efficiency within an organization.

What is the highest paid security guard job?

The highest paid security guard jobs typically involve specialized roles such as executive protection or security management, which can pay significantly higher than standard security guard positions. These roles often require advanced training, certifications, and experience, and may include working for high-profile clients or in high-risk environments.

What is the job description of a command center?

A command center operator monitors and manages operations within a control room environment, often using specialized software and communication tools. They respond to incidents, coordinate responses, and ensure safety and security protocols are followed, typically working in shifts and requiring strong attention to detail and communication skills.

How does a Command Center Operator typically collaborate with other departments during an emergency situation?

During emergencies, Command Center Operators play a pivotal role in coordinating communication between multiple departments such as security, facilities, and emergency services. They are responsible for quickly relaying critical information, monitoring surveillance systems, and ensuring that protocols are followed. Effective collaboration often involves clear documentation, timely updates, and using specialized communication tools to keep all parties informed. This teamwork helps ensure a swift and organized response to incidents, minimizing risks and maintaining safety.
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Command Center Operator jobs near you
Infographic showing various Command Center Operator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,460 per year, or $20.4 per hour.
Command Center Operator

Command Center Operator

Arrow Security

Smithtown, NY • On-site

$23 - $25/hr

Other

Posted 8 days ago

Arrow Security rating

6.0

Company rating: 6.0 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

65th of 116 rated security

Job description

Position Summary

As a crucial member of our Operations team, the Command Center Operator is responsible for managing and maintaining scheduling coverage on a daily basis. This role requires a professional and resourceful individual who can effectively communicate with our valued employees, handle multiple projects simultaneously, and swiftly address open post availability. The ideal candidate will consistently provide exceptional customer service, skillfully addressing inquiries and resolving concerns, while fostering positive, lasting relationships with all Arrow Security team members.

The Command Center Operator collaborates with the Operations and HR departments to ensure compliance with federal and state regulations while upholding the respect and integrity of Arrow's mission to provide an outstanding employee and client experience.


Schedule:

Sunday- 3PM -11PM

Monday- 3PM- 11PM

Tuesday- Off

Wednesday- Off

Thursday- Off

Friday- 3PM -11PM

Saturday- 7AM- 11PM


Essential Job Responsibilities:

  • Conduct roll calls for all site, reporting the results to the on-duty tour commander
  • Adhere to company protocols when addressing no-shows or no-call situations
  • Must be adept at problem solving in a dynamic environment to ensure timely issue resolution
  • Demonstrate the ability to multitask in a fast-paced environment
  • Respond quickly and effectively to situations escalating to supervision as needed
  • Deliver exceptional customer service in high tempo work environment
  • Ability to remain calm and collected under pressure and stress
  • Strong Ability to work as an integral member of a tight knit team.
  • Other tasks as assigned.


Knowledge/Skills/Abilities Required:

  • Minimum 1 year of dispatch experience, preferably in the Security industry
  • Working knowledge of computer software/applications experience in Win Team a plus
  • Administrative, call center and customer service experience
  • Ability to work in high pressure situations with firm deadlines
  • High School Diploma/GED
  • Knowledge of Microsoft Office applications
  • Knowledge of Win Teams is a plus


Compensation Range: $23.00- $25.00 an hour.


Founded in 1985, Arrow has perfected our approach to high quality security. As a true Super Regional guarding company, we are large enough to provide our Clients and Officers with the resources, technology, and supervision to deliver a superior security program while being nimble enough to react quickly and deliver an exceptional customer and employee experience. "We Care" about our Officers and make sure to take care of the people that take care of our Clients.


Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at HRresolutions@arrowsecurity.net. Please include your full name, contact information and details about your request in the email.

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