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Command Center Operator Jobs in Maryland (NOW HIRING)

Floor & Décor

Command Center Associate

Aspen Hill, MD · On-site

$18.10 - $23.10/hr

Comply with the company's safety standard operating procedures for lifting practices. * Be an expert in all product knowledge and assist customers with product questions and selections. * Clean and ...

Floor & Décor

Command Center Associate

Gaithersburg, MD · On-site

$17.75 - $22.75/hr

Comply with the company's safety standard operating procedures for lifting practices. * Be an expert in all product knowledge and assist customers with product questions and selections. * Clean and ...

Floor & Decor

Command Center Associate

Frederick, MD · On-site

$17 - $22.40/hr

Comply with the company's safety standard operating procedures for lifting practices. * Be an expert in all product knowledge and assist customers with product questions and selections. * Clean and ...

Posted today

Floor & Décor

Command Center Associate

Parkville, MD · On-site

$18.10 - $23.10/hr

Comply with the company's safety standard operating procedures for lifting practices. * Be an expert in all product knowledge and assist customers with product questions and selections. * Clean and ...

New

Floor & Decor

Command Center Associate

Aspen Hill, MD · On-site

$18.10 - $23.10/hr

Comply with the company's safety standard operating procedures for lifting practices. * Be an expert in all product knowledge and assist customers with product questions and selections. * Clean and ...

Floor & Decor

Command Center Associate

Gaithersburg, MD · On-site

$17.75 - $22.75/hr

Comply with the company's safety standard operating procedures for lifting practices. * Be an expert in all product knowledge and assist customers with product questions and selections. * Clean and ...

Floor & Décor

Command Center Associate

Frederick, MD · On-site

$17 - $22.40/hr

Comply with the company's safety standard operating procedures for lifting practices. * Be an expert in all product knowledge and assist customers with product questions and selections. * Clean and ...

Carrier

$159K/yr

Provide the Command Center with details needed to onboard new Data Center customers and ensure ... Experience developing and maintaining process documentation, checklists, standard operating ...

AEG

Security Agent - Part-time

Hyattsville, MD · On-site

$18/hr

Various guard positions include front lobby receptionist, command center operator, and staff to do routine patrols throughout the stadium and property. Responsibilities: • Responsible for ...

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Command Center Operator information

See Maryland salary details

$9

$19

$27

How much do command center operator jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for command center operator in Maryland is $19.81, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $25.19 per hour, depending on experience, location, and employer.

What is a command center operator?

Command Center Operators are professionals responsible for monitoring, managing, and responding to incidents or alerts within a centralized operations hub. They use specialized software and communication tools to oversee security systems, IT networks, or facility operations, depending on the industry. Their primary duties include ensuring the smooth functioning of critical systems, coordinating responses to emergencies, and maintaining detailed logs of all activities. Command Center Operators play a key role in maintaining safety, security, and operational efficiency within an organization.

What skills and qualifications are needed to thrive as a command center operator?

To thrive as a Command Center Operator, you need strong analytical skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in security or emergency response. Familiarity with security monitoring software, alarm systems, CCTV, and communication platforms is typically required. Excellent multitasking, calmness under pressure, and clear communication are vital soft skills for coordinating effective responses. These skills and qualities are crucial for ensuring safety, timely incident response, and seamless operations within high-stakes environments.

How does a command center operator typically collaborate with other departments during an emergency situation?

During emergencies, Command Center Operators play a pivotal role in coordinating communication between multiple departments such as security, facilities, and emergency services. They are responsible for quickly relaying critical information, monitoring surveillance systems, and ensuring that protocols are followed. Effective collaboration often involves clear documentation, timely updates, and using specialized communication tools to keep all parties informed. This teamwork helps ensure a swift and organized response to incidents, minimizing risks and maintaining safety.

What is the difference between Command Center Operator vs Security Dispatcher?

AspectCommand Center OperatorSecurity Dispatcher
CredentialsTypically requires security or communication certificationsOften requires security or emergency communication certifications
Work EnvironmentMonitoring security systems, communication with field personnelDispatching security personnel, managing alarms and incidents
Employer & IndustrySecurity firms, corporate security departmentsSecurity companies, law enforcement agencies

Both roles involve monitoring and communication, often requiring similar certifications. The Command Center Operator focuses on overseeing security systems and coordinating responses, while the Security Dispatcher primarily dispatches personnel and manages incident reports. They are closely related, with overlapping skills but different primary responsibilities within security operations.

What are popular job titles related to Command Center Operator jobs in Maryland?

For Command Center Operator jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Command Center Operator jobs in Maryland look for?

The top searched job categories for Command Center Operator jobs in Maryland are:

What cities in Maryland are hiring for Command Center Operator jobs?

Cities in Maryland with the most Command Center Operator job openings:

Command Center Operator jobs near you
Infographic showing various Command Center Operator job openings in Maryland as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $41,209 per year, or $19.8 per hour.

FLEX Manager, Command Center, Digital + Technology Transformation

Marriott

Bethesda, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,190 frontline employees who took The Breakroom Quiz

56th of 109 rated hotels

Job description

This is a temporary position.

The assignment duration is through October 25, 2027.

JOB SUMMARY

The Manager, Command Center - Global Technology is a hands-on technical role supporting live hotel technology deployments across the Caribbean and Latin America (CALA) as part of Marriott's Digital + Technology Transformation program. The position leads real-time incident triage, troubleshooting, escalation coordination, and operational tracking during cutover, go-live, and stabilization, helping minimize disruption as hotels transition to OPERA Cloud PMS and related systems. The role works closely with deployment teams, regional and global resolver groups, and vendors in a fast-paced, 24x7 Command Center environment.

CANDIDATE PROFILE

 Education and Experience

Required

  • Bachelor's degree in Information Technology, Computer Science, Hospitality Technology, or a related field, or equivalent professional experience. 
  • 3+ years of hands-on professional experience in IT support, technical service desk, NOC/Command Center operations, hotel technology implementations, or related technical support roles. 
  • Experience supporting live production environments, high-urgency incident response, and cutover/go-live activities, including triage, prioritization, troubleshooting, escalation, and resolution of high-impact technical incidents. 
  • Fluent in English and Spanish required with Portuguese preferred.

Preferred

  • Experience supporting multi-property or multi-country environments, preferably within the Caribbean and Latin America (CALA) region, and operating in 24x7 or shift-based support models. 
  • Strong troubleshooting experiences across infrastructure, connectivity, and end-user environments, including LAN/WAN, Wi-Fi, DNS/DHCP, and VPN, with the ability to assess operational impact and identify recurring issues. 
  • Familiarity with OPERA Cloud PMS or OPERA v5, hotel technology integrations, and ITSM tools such as ServiceNow or Jira.

 

   CORE WORK ACTIVITIES 

  • Acts as a primary technical support resource during live deployment, cutover, go-live, hypercare, and stabilization activities. 
  • Performs real-time incident triage, troubleshooting, and prioritization based on business and operational impact, driving rapid restoration of hotel operations. 
  • Manages multiple concurrent incidents and coordinates escalations with regional teams, global resolver groups, vendors, and deployment stakeholders to support timely issue resolution. 
  • Provides clear, structured, and actionable incident communications, ensuring stakeholders have visibility into issue status, impact, ownership, and resolution progress. 
  • Logs, tracks, and maintains incidents, escalations, ownership, and resolution activities throughout the full incident lifecycle. 
  • Supports Command Center operations by executing shift handovers, maintaining operational continuity across time zones, and contributing to a structured 24x7 support model during active deployment waves.
  • Monitors critical issues through resolution, following up with responsible teams to remove blockers and maintain deployment momentum. 
  • Maintains accurate operational documentation, including incident records, workarounds, known issues, and resolution details to support deployment readiness and knowledge management. 
  • Supports root cause analysis, post-deployment reviews, and continuous improvement initiatives by identifying incident trends, capturing lessons learned, and recommending process enhancements.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. 

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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