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Collections Representative Jobs (NOW HIRING)

Harley-Davidson

Collections Representative II

Reno, NV · On-site

$17 - $22/hr

Collections Representative II Job Function: Collections Location: RENO Workplace Category:Hybrid Company: Harley-Davidson Financial Services Full or Part-Time:Full Time Harley-Davidson Financial ...

Harley-Davidson

Collections Representative II

Plano, TX · On-site

$16.25 - $21/hr

Collections Representative II Job Function: Collections Location: PLANO Workplace Category:Hybrid Company: Harley-Davidson Financial Services Full or Part-Time:Full Time Harley-Davidson Financial ...

Harley-Davidson

Collections Representative II

Plano, TX · On-site

$16.25 - $21/hr

Collections Representative II Job Function: Collections Location: PLANO Workplace Category:Hybrid Company: Harley-Davidson Financial Services Full or Part-Time:Full Time Harley-Davidson Financial ...

Collabera

Collections Representative

Newark, DE

$16.50 - $21.50/hr

Collections Representative Duration: 6+ months (Strong possibility of extension) Available Shift/s: * 2nd Shift; Monday - Friday; 1:00 PM - 10:00 PM with rotating Saturdays and one day off during ...

REESE LAW GROUP APLC

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Collections Representative

Carlsbad, CA · On-site

$18 - $21/hr

CUSTOMER SERVICE/COLLECTIONS REPRESENTATIVE $18.00 to $21.00 per hour Summary Reese Law Group is a law firm located in Carlsbad (San Diego County) that specializes in debt collections, subrogation ...

Lowe's

Collections Representative

Mooresville, NC

$16 - $20.75/hr

Your Impact The Credit Collections Representative is responsible for managing a portfolio of trade credit accounts to ensure timely and accurate payment of balances. This role plays a key part in ...

REESE LAW GROUP APLC

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Collections Representative

Carlsbad, CA · On-site

$18 - $21/hr

CUSTOMER SERVICE/COLLECTIONS REPRESENTATIVE $18.00 to $21.00 per hour Summary Reese Law Group is a law firm located in Carlsbad (San Diego County) that specializes in debt collections, subrogation ...

The Burmax Company

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Credit Collections Representative

Holtsville, NY · On-site

$22 - $25/hr

Credit Collections Representative We are a leading wholesale beauty supply distributor located in Suffolk County seeking a Credit Collections Representative with strong communication, organization ...

rcu

Collections Representative

Eau Claire, WI

$22.55 - $25.25/hr

Become a Collections Representative at Royal Credit Union! In this role, you'll support Members through challenging financial moments, negotiate meaningful solutions, and help protect the financial ...

rcu

Collections Representative

Eau Claire, WI

$22.55 - $25.25/hr

Become a Collections Representative at Royal Credit Union! In this role, you'll support Members through challenging financial moments, negotiate meaningful solutions, and help protect the financial ...

Waste Connections

Collections Representative

Bronx, NY · On-site

$23 - $25/hr

County Waste is looking for an experienced Collections Representative for our Clifton Park, NY location. Job duties and responsibilities: * Strong knowledge and understanding of collections and ...

Cnx

Collections Representative (On-Site)

Lake Mary, FL

$18.50 - $23.13/hr

Collections Representative (On-Site) The Collections Representative will collect payments or offer payment solutions on past due accounts in an effort to mitigate losses. Work assigned accounts (as ...

R+L Global Logistics

Collections Representative

Ocala, FL · On-site

$15.25 - $19.75/hr

Collections Representative responsibilities and essential job functions include, but are not limited to the following: * B2B commercial collections - nationwide * Follow established dunning process

Aramsco, Inc.

Collections Representative

San Juan, PR · On-site

$16.75 - $21.50/hr

The Collections Representative will providing efficient customer service for all internal and external customers, utilize excellent, in-depth knowledge of company and departmental procedures, as well ...

R+L Global Logistics

Collections Representative

Ocala, FL

$15.25 - $19.75/hr

Collections Representative responsibilities and essential job functions include, but are not limited to the following: * B2B commercial collections - nationwide * Follow established dunning process

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Collections Representative information

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How much do collections representative jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for collections representative in the United States is $19.12, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

How does a Collections Representative typically collaborate with other departments to resolve outstanding accounts?

Collections Representatives often work closely with departments such as customer service, sales, and accounting to resolve outstanding balances. For example, they may coordinate with customer service to clarify billing issues or with accounting to verify payment records. Effective communication and teamwork are essential, as these collaborations help ensure accurate information, improve customer satisfaction, and increase the likelihood of successful collections. Being proactive in cross-department communication can also speed up account resolution and enhance overall workflow.

What jobs pay 10,000 a month without a degree?

A Collections Representative typically earns less than $10,000 a month, but some high-level or specialized roles in sales, real estate, or entrepreneurship can reach or exceed that income level without a degree. Success in these roles often depends on experience, skills, and performance rather than formal education. High commissions, bonuses, or owning a business are common ways to achieve such earnings without a degree.

What are the duties of a collection representative?

A collections representative is responsible for contacting customers to collect overdue payments, negotiating payment plans, and maintaining accurate records of interactions. They often use communication skills, negotiation techniques, and collection software to perform their duties efficiently.

What does a Collections Representative do?

A Collections Representative is responsible for contacting individuals or businesses to collect overdue payments on accounts. They communicate with customers via phone, email, or mail to negotiate payment plans, resolve disputes, and ensure accounts are brought up to date. Additionally, they may update account records, process payments, and sometimes recommend further action for accounts that remain delinquent. Their role requires strong communication, negotiation skills, and a good understanding of company policies and relevant regulations.

What are the key skills and qualifications needed to thrive as a Collections Representative, and why are they important?

To thrive as a Collections Representative, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and payment processing systems is commonly required. Excellent communication, patience, and resilience are crucial soft skills for handling difficult conversations and maintaining professionalism. These abilities are vital for ensuring effective debt recovery while preserving positive customer relationships and adhering to compliance standards.

What does a collection representative do?

A collections representative is responsible for contacting customers to recover overdue payments, negotiating payment plans, and maintaining accurate records of collection activities. They often use communication skills and may work with collection software to track accounts and ensure compliance with regulations.

What is the highest paying collection job?

The highest paying collections roles are often senior or managerial positions such as Collections Manager or Director, which can earn six-figure salaries. These roles typically require extensive experience, strong negotiation skills, and knowledge of industry regulations, often supplemented by certifications like Certified Collection Professional (CCP).
More about Collections Representative jobs
What cities are hiring for Collections Representative jobs? Cities with the most Collections Representative job openings:
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What states have the most Collections Representative jobs? States with the most job openings for Collections Representative jobs include:
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Collections Representative jobs near you
Infographic showing various Collections Representative job openings in the United States as of June 2026, with employment types broken down into 82% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $39,779 per year, or $19.1 per hour.

Collections Representative II

Harley-Davidson

Reno, NV • On-site

$17 - $22/hr

Full-time, Part-time

Medical, Retirement

Posted 16 days ago

Job description

Auto req ID: 55366 
Title: Collections Representative II 
Job Function: Collections 
Location: RENO
Workplace Category:Hybrid  
Company: Harley-Davidson Financial Services 
Full or Part-Time:Full Time  

Harley-Davidson Financial Services (HDFS), a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships. Products available to consumers include financing on motorcycles, MotorClothes™, and parts and accessories; cycle insurance; and extended service plans for Harley-Davidson® motorcycles.

You’ll play a pivotal role in helping us create the company we want to be. And for our employees and H-D community it’s done through being fair, honest, positive and creative. This isn’t just any company. And yours isn’t just any career. It’s part of your story. Ride with us and make it legendary.

HDFS’ Reno, Nevada office serves as one of the Company's two operations centers. HDFS first established its roots in 1992 in Nevada. It is also home to Eaglemark Savings Bank, the Company’s lending institution, where all loans are funded. Reno employees represent the loan origination and servicing business units including Collections, Funding, Underwriting, Dealer Services, and HDFS’ Cycle Insurance business unit. There are also employees who work in Accounting, Legal, Global Information Services, Risk, Enterprise Project Management, and Compliance who call this office home. Join our team as a Collections Representative II.

Job Summary

Under direct supervision the Collections Representative is responsible for collection delinquent accounts by phone or correspondence. Uses computerized system for tracking, information gathering, and/or

troubleshooting. The Collections Representative answers basic inquiries or resolve problems by following routine procedures and processes.

This position is fully remote but candidates must be located within an hour from the Reno, NV area.

Start Date: Monday, August 3rd (during training, hours will be 8am-5pm CST, Mon-Fri)

Regular Hours beginning in September:
-8am-5pm PST (4 shifts Mon-Fri)
-10am-7pm PST (1 shift between Mon-Fri)
-8am-12pm PST every other Saturday
-Will work one half day during the week when working a Saturday

Job Responsibilities
  • Responsible for collecting on assigned delinquent accounts by telephone, or correspondence if necessary.
  • Supports dialer function through outbound manual dialer campaign.
  • Assigns accounts to agencies for repossession, skip-tracing, or in-person collection activity when approved by appropriate authority level.
  • Assigned the authority to process and/or assign accounts to Adjustment Queue for payment re-allocations and fee/balance waivers when applicable.
  • Understands and adheres to company collection and extension policies, the Fair Debt Collection Practices Act, and company confidentiality and privacy issues.
  • Uses effective time management to ensure customer service experience is satisfactory and meets expectations.
  • Ensures that all steps necessary are taken to protect the interest of the company.
  • Protection of information and compliance with the law are paramount.  Protecting employee, customer and corporate information is everyone's responsibility at Eaglemark Savings Bank.  All employees must follow established safeguards, including policies regarding data protection, segregation of duties, and access to information based solely on business need.  Further, it is the responsibility of all employees to maintain awareness and understanding of relevant laws, regulations, internal policies and procedures, and to comply with all of them.
Education Requirements
High School Diploma or Equivalent Required
Experience Requirements

Required

  • Typically requires a minimum of 2 years of related collections experience, 5+ years preferred.
  • Located within one hour of Reno, NV.
  • Adherence to high ethical standards of truthfulness, honesty and fairness.
  • Ability to prioritize workflow to meet department objectives.
  • Proficient with computer systems and keyboarding/data entry skills with moderate speed and accuracy.
  • Detail-oriented and highly organized with exceptional written communication skills and the ability to verbally articulate and convey information tactfully and professionally.
  • Must possess critical thinking, analytical, and effective negotiation skills with the ability to handle a large volume of Collection accounts and inbound and outbound calls from customers or other associates.
  • Flexible and open minded with an ability to work in a team environment and influence others to accept and adapt to change.
  • Self-motivated, professional with strong organizational and problem-solving skills.
  • Ability to work in a fast paced, time-sensitive environment.
  • Access to high-speed, hard-wired internet service.

Preferred

  • Previous CBS call model experience

Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.

The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.

We offer an inclusive compensation package for all full-time employees including, but not limited to, bonus programs, health insurance benefits, a 401k program, onsite fitness centers, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here. 

Applicants must be currently authorized to work in the United States. 

Direct Reports: No  
Travel Required: 0 - 10%  
Pay Range: $18.70 - $28.13/hour (38,900 - 58,500)  
Visa Sponsorship: This position is not eligible for visa sponsorship or visa transfer  
Relocation: This position is eligible for domestic relocation assistance (within posted country)

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