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Collections Customer Jobs (NOW HIRING)

ATBS

Collections & Customer Service Specialist

Golden, CO · On-site

$17.50 - $23.25/hr

Collections And Customer Service Representative As a Collections and Customer Service Representative, you will conduct a high volume of outbound calls to ATBS clients regarding account balances while ...

DRB-40 LLC

Collections Specialist

West Seneca, NY · On-site

$35K - $80K/yr

Account Resolution Specialist (Customer-Focused Collections) Company: DRB-40, LLC Location: West Seneca, NY (On-Site) Job Type: Full-Time Schedule: Monday-Friday, Day Shift (No Weekends) Help People ...

ATBS

Collections Customer Service Specialist

Golden, CO · On-site

$17.50 - $23.25/hr

As a Collections and Customer Service Representative, you will conduct a high volume of outbound calls to ATBS clients regarding account balances while providing exceptional customer service. This ...

DRB-40 LLC

Collections Specialist

West Seneca, NY · On-site

$80K/yr

Account Resolution Specialist (Customer-Focused Collections) Company: DRB-40, LLC Location: West Seneca, NY (On-Site) Job Type: Full-Time Schedule: Monday?Friday, Day Shift (No Weekends) Help People ...

ATBS

Collections & Customer Service Specialist

Golden, CO · On-site

$17 - $22/hr

As a Collections and Customer Service Representative, you will conduct a high volume of outbound calls to ATBS clients regarding account balances while providing exceptional customer service. This ...

Byrider

Collections Specialist

Appleton, WI · On-site

$50K - $70K/yr

Would you enjoy earning great pay while helping customers with an industry-leading credit program? Growing national automotive consumer finance company! Collections Account Manager career opportunity!

Byrider

Collections Specialist

Appleton, WI · On-site

$50K - $70K/yr

Would you enjoy earning great pay while helping customers with an industry-leading credit program? Growing national automotive consumer finance company! Collections Account Manager career opportunity!

Byrider

Collections Specialist

Appleton, WI · On-site

$50K - $70K/yr

Would you enjoy earning great pay while helping customers with an industry-leading credit program? Growing national automotive consumer finance company! Collections Account Manager career opportunity!

ATBS

Collections & Customer Service Specialist

Golden, CO · On-site

$17 - $22/hr

As a Collections and Customer Service Representative, you will conduct a high volume of outbound calls to ATBS clients regarding account balances while providing exceptional customer service. This ...

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Collections Customer information

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How much do collections customer jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for collections customer in the United States is $19.12, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What does a collections customer do?

A Collections Customer, often known as a Collections Representative or Collections Agent, is responsible for contacting individuals or businesses to collect payments on overdue accounts. Their main duties include negotiating payment plans, resolving billing issues, and maintaining accurate records of communications and payments. They act as a liaison between the company and customers to ensure debts are paid while maintaining positive customer relations. Effective communication and problem-solving skills are essential in this role.

What skills and qualifications are needed to thrive as a collections customer?

To excel as a Collections Customer Service Representative, you need strong negotiation skills, knowledge of debt collection regulations, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and payment processing tools is important for daily tasks. Patience, resilience, and effective communication set top performers apart in managing challenging conversations. These skills help ensure successful debt recovery while maintaining positive customer relationships and compliance with legal standards.

What are common challenges faced by collections customers, and how can they be managed?

Collections Customer Service Representatives often encounter challenges such as handling difficult conversations with customers who may be experiencing financial hardship, balancing empathy with the need to meet collection targets, and managing high call volumes. Effective communication skills, staying calm under pressure, and following established protocols can help manage these situations. Additionally, many organizations offer training and support to help representatives navigate complex scenarios and provide positive outcomes for both the customer and the company.

What is the difference between Collections Customer vs Collections Specialist?

AspectCollections CustomerCollections Specialist
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; debt collection training or certification often preferred
Work EnvironmentCustomer service settings, call centersCollections departments, call centers, financial institutions
Employer & Industry UsageRetail, healthcare, utility companiesFinancial services, banking, credit companies
Search & Comparison IntentUnderstanding customer roles in collectionsSeeking specialized collection roles or skills

Collections Customer primarily focuses on assisting customers with their accounts and payments, often in a customer service capacity. Collections Specialist, on the other hand, involves actively pursuing overdue payments and managing debt recovery processes. While both roles work within collections departments, the Collections Specialist role requires more targeted debt collection skills and experience. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

Is working in collections a good job?

Working as a collections customer involves contacting individuals or businesses to recover unpaid debts, often requiring strong communication and negotiation skills. The job can be challenging due to potential customer conflicts and stress but offers opportunities for commission-based pay and career advancement in finance or customer service fields.

What is a collections customer service job description?

A collections customer service job involves contacting customers to recover overdue payments, explaining billing issues, and negotiating payment arrangements. The role requires strong communication skills, familiarity with collection software, and adherence to legal and company policies. It often involves working in a fast-paced environment with targets for debt recovery.

What cities are hiring for Collections Customer jobs?

Cities with the most Collections Customer job openings:

What states have the most Collections Customer jobs?

States with the most job openings for Collections Customer jobs include:

What are popular job titles related to Collections Customer jobs?

For Collections Customer jobs, the most frequently searched job titles are:

Collections Customer jobs near you
Infographic showing various Collections Customer job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $39,779 per year, or $19.1 per hour.

Collections/Customer Service Clerk

Calverton, NY • On-site

Riverhead Building Supply Corp.
Construction Materials Wholesalers • 201 - 500 employees
Learn more about Riverhead Building Supply Corp.external

$20 - $25/hr

Full-time

Life, Retirement

Re-posted 8 days ago

Riverhead Building Supply rating

9.4

Company rating: 9.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Collections/Customer Service Clerk - Full Time Responsibilities:

Job Description

  • Proactively manage customer accounts through strategic collections efforts, utilizing data-driven approaches to review overdue balances and develop tailored recovery strategies that maintain positive customer relationships
  • Actively pursue outstanding payments through persistent and professional outbound collection calls, emails, and faxes
  • Prepare and send credit memos, invoices, statements, and collection letters via mail, email, or fax
  • Communicate with internal and external customers by telephone, mail, email and fax to investigate complaints, verify accuracy of charges, or to correct errors in accounts
  • Account reconciliation

Collections/Customer Service Clerk - Full Time Qualifications:

  • Effective decision-making
  • Strong attention to detail
  • Highly self-motivated with excellent organizational and communication skills and professional phone etiquette.
  • Ability to work both independently and as a team player, record accurate and detailed notes
  • Assist with various A/R functions as needed including handling returned checks
  • Demonstrate proficiency in navigating multiple software systems, with advanced skills in Microsoft Office Suite
  • Foster a professional rapport with customers
  • Proven experience in collections with a track record of successful debt recovery and relationship management in B2B or retail financial environments. Candidates who demonstrate strategic communication and consistent performance will be preferred.

Collections/Customer Service Clerk

We are a Leading Building Supplies Company with a Vibrant Team of 800+ Professionals Serving Long Island, Connecticut, Rhode Island, and Massachusetts.

For NYS transparency, the expected salary range is $20.00 - $25.00 per hour. Actual compensation will be commensurate with experience and in compliance with applicable laws.

Collections/Customer Service Clerk– Great opportunity to work for a growing company and  build on your knowledge and skills to grow your career!

At RBS, you will have:

  • Amazing people to work with that help you succeed.
  • Work/life balance with a culture of kindness and respect.
  • Company-hosted family events.
  • Rewarding careers with supportive management. 
  • Participation in philanthropic activities in the community.
  • Professional Development | On-site & virtual training
  • Stability from our long history of success and growth.
  • Superior benefits including 401K, Med/Dent/Rx, LTD, Life, Ancillary benefits, Flex Spending, discounts & more
  • The opportunity to grow your career and move up the ladder!

Core Values

We are committed to a culture that reflects our values. All team members are expected to model these in every interaction:

  • Championing Customer Needs – Prioritize customer satisfaction and service excellence.
  • Acting with Honesty and Integrity – Do the right thing, always.
  • Following Policies and Procedures – Ensure compliance and consistency.
  • Working Safely – Promote a safe and healthy work environment.
  • Teamwork – Collaborate, support, and treat others with respect

Riverhead Building Supply is an Equal Opportunity Employer that respects the worth and dignity of all employees.

EOE, including but not limited to disability and veteran status.

For more information, call: 631.591.8100

Collections/Customer Service Clerk

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