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Collections Customer Jobs in Texas (NOW HIRING)

MCI Careers

Bilingual Collections Representative

Dallas, TX · On-site

$15.35 - $18.36/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... As a Bilingual Collections Representative , you'll manage inbound and outbound calls, apply proven ...

MCI Careers

Bilingual Collections Representative

Dallas, TX · On-site

$17 - $19/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... As a Bilingual Collections Representative , you'll manage inbound and outbound calls, apply proven ...

MCI Careers

Bilingual Collections Representative

Dallas, TX · On-site

$15.25 - $19.25/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... As a Bilingual Collections Representative , you'll manage inbound and outbound calls, apply proven ...

MCI Careers

Bilingual Collections Representative

Dallas, TX · On-site

$15.35 - $18.36/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... As a Bilingual Collections Representative , you'll manage inbound and outbound calls, apply proven ...

ValorVIP

Collections Representative (Experienced)

Dallas, TX

$16.75 - $21.75/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Prior experience in contact center roles such as collections, customer service, tech support, sales ...

ValorVIP

Collections Representative (Experienced)

Dallas, TX · On-site

$13.10 - $17.25/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Prior experience in contact center roles such as collections, customer service, tech support, sales ...

MCI

Bilingual Collections Representative

Dallas, TX · On-site

$15.25 - $19.25/hr

Bilingual Collections Representative MCI is one of the fastest-growing tech-enabled business ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

MCI

Bilingual Collections Representative

Dallas, TX · On-site

$15.25 - $19.25/hr

Bilingual Collections Representative MCI is one of the fastest-growing tech-enabled business ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

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Showing results 1-20

All JobsCollections Customer JobsCollections Customer Jobs in Texas

Collections Customer information

What does a collections customer do?

A Collections Customer, often known as a Collections Representative or Collections Agent, is responsible for contacting individuals or businesses to collect payments on overdue accounts. Their main duties include negotiating payment plans, resolving billing issues, and maintaining accurate records of communications and payments. They act as a liaison between the company and customers to ensure debts are paid while maintaining positive customer relations. Effective communication and problem-solving skills are essential in this role.

What skills and qualifications are needed to thrive as a collections customer?

To excel as a Collections Customer Service Representative, you need strong negotiation skills, knowledge of debt collection regulations, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and payment processing tools is important for daily tasks. Patience, resilience, and effective communication set top performers apart in managing challenging conversations. These skills help ensure successful debt recovery while maintaining positive customer relationships and compliance with legal standards.

What are common challenges faced by collections customers, and how can they be managed?

Collections Customer Service Representatives often encounter challenges such as handling difficult conversations with customers who may be experiencing financial hardship, balancing empathy with the need to meet collection targets, and managing high call volumes. Effective communication skills, staying calm under pressure, and following established protocols can help manage these situations. Additionally, many organizations offer training and support to help representatives navigate complex scenarios and provide positive outcomes for both the customer and the company.

What is the difference between Collections Customer vs Collections Specialist?

AspectCollections CustomerCollections Specialist
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; debt collection training or certification often preferred
Work EnvironmentCustomer service settings, call centersCollections departments, call centers, financial institutions
Employer & Industry UsageRetail, healthcare, utility companiesFinancial services, banking, credit companies
Search & Comparison IntentUnderstanding customer roles in collectionsSeeking specialized collection roles or skills

Collections Customer primarily focuses on assisting customers with their accounts and payments, often in a customer service capacity. Collections Specialist, on the other hand, involves actively pursuing overdue payments and managing debt recovery processes. While both roles work within collections departments, the Collections Specialist role requires more targeted debt collection skills and experience. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

Is working in collections a good job?

Working as a collections customer involves contacting individuals or businesses to recover unpaid debts, often requiring strong communication and negotiation skills. The job can be challenging due to potential customer conflicts and stress but offers opportunities for commission-based pay and career advancement in finance or customer service fields.

What is a collections customer service job description?

A collections customer service job involves contacting customers to recover overdue payments, explaining billing issues, and negotiating payment arrangements. The role requires strong communication skills, familiarity with collection software, and adherence to legal and company policies. It often involves working in a fast-paced environment with targets for debt recovery.

What cities in Texas are hiring for Collections Customer jobs?

Cities in Texas with the most Collections Customer job openings:

Collections Customer jobs near you
Infographic showing various Collections Customer job openings in Texas as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Collections Customer Service Representative

San Antonio, TX • On-site

Alorica
Strategic Planning Consulting Services • 10K+ employees
Learn more about Aloricaexternal

$15/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Alorica rating

5.4

Company rating: 5.4 out of 10

Based on 190 frontline employees who took The Breakroom Quiz

Job description


Collections Customer Service Representative
Location: 10940 Laureate Dr, Building 1000, Suite 1900, San Antonio, TX, 78249
Employment Type: Full-time, $15/hr
Supporting: Inbound/Outbound Collections
About Us
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
Here's What the Job Really Looks Like
You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.
How You'll Make an Impact
  • Deliver a positive, supportive experience for every customer by actively listening, showing empathy, and resolving issues efficiently
  • Use strong communication and problem-solving skills to understand customer needs and guide them to clear, effective solutions
  • Manage multiple systems and tools while assisting customers, ensuring accuracy and attention to detail in every interaction
  • Thrive in a fast-paced environment by handling a high volume of calls or cases while maintaining quality and professionalism
  • Apply your customer service or sales experience to build trust, create meaningful interactions, and drive positive outcomes
  • Continuously learn and adapt to improve performance, contribute to team success, and enhance the overall customer experience

Qualifications
What'll Set You Up for Success
Required:
  • High school diploma or GED
  • 6+ months of customer service or collections experience preferred
  • Strong communication and customer service skills, including active listening, empathy, and problem-solving
  • Able to clearly document customer issues with accuracy and attention to detail
  • Comfortable multitasking across systems while assisting customers
  • Able to handle a high volume of work, including back-to-back calls or cases
  • Basic knowledge of Microsoft Office

For Internal Candidates:
  • Must not be on any corrective action or performance plans
  • Must have held your current position for 6+ months
  • Must have relevant industry/program experience

Location Note: We're currently hiring for this position in San Antonio, TX.
Why Alorica?
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day.
What We Offer:
  • Health, dental, and vision coverage with HSA options
  • Paid time off
  • Flexible pay options: daily or weekly pay
  • 401(k) retirement plan
  • Leadership development programs designed to support career growth and advancement
  • Professional and personal development through open-access courses via Alorica Academy
  • Paid training and tuition reimbursement
  • Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
  • Employee assistance program for personal and professional support
  • Additional voluntary benefits to meet your individual needs
  • Performance-based credits redeemable at the onsite eatery
  • Onsite dining options, including grab-and-go meals and beverages
  • Comfortable second-floor lounge with soft seating and quiet spaces
  • Dedicated lactation and prayer room for comfort and privacy
  • 24/7 on-site security
  • Free on-site parking
  • Business casual dress code for a polished yet comfortable work style

Our Values
Bold - We challenge conventions and take smart risks
Relentless - We deliver results, no matter what it takes
Connected - We work as One Alorica because we're stronger together
True - We show up as our authentic selves, every single day
Ready to Join Us?
If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.
Apply Today!
Equal Opportunity Employer - Veterans/Disabled
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
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