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Collections Customer Jobs in Texas (NOW HIRING)

ValorVIP

Bilingual Collections Representative

Dallas, TX · On-site

$17 - $19/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... As a Bilingual Collections Representative , you'll manage inbound and outbound calls, apply proven ...

ValorVIP

Bilingual Collections Representative

Dallas, TX

$15.25 - $19.25/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... As a Bilingual Collections Representative , you'll manage inbound and outbound calls, apply proven ...

MCI Careers

Collections Representative (Experienced)

Dallas, TX · On-site

$15.25 - $19.75/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Prior experience in contact center roles such as collections, customer service, tech support, sales ...

Volto USA

Customer Care Specialist

San Antonio, TX · On-site

$15.25 - $20.25/hr

Experience in collections, customer service, sales, account management, education, or counseling is highly valued. * Demonstrated ability to effectively communicate complex information clearly and ...

Mustang Cat

Collections Specialist

Houston, TX · On-site

$20 - $26/hr

If you have a strong background in collections , a sharp eye for detail, and a customer-focused mindset, this is your opportunity to grow with a trusted industry leader. What You'll Do as a ...

mustang

Collections Specialist

Mustang, TX · On-site

$16.50 - $22.25/hr

If you have a strong background in collections , a sharp eye for detail, and a customer-focused mindset, this is your opportunity to grow with a trusted industry leader. What You'll Do as a ...

ValorVIP

Call Center Collections Representative

Dallas, TX · On-site

$15.25 - $19.75/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Previous experience in collections, customer service, or call center environments preferred ...

Hyundai Capital

Loss Mitigation Associate

Plano, TX · On-site

$16.25 - $22.50/hr

Working knowledge of late-stage collections, customer account servicing, delinquency management, or loss mitigation practices. * Ability to effectively use skip tracing tools, account servicing ...

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All JobsCollections Customer JobsCollections Customer Jobs in Texas

Collections Customer information

What does a collections customer do?

A Collections Customer, often known as a Collections Representative or Collections Agent, is responsible for contacting individuals or businesses to collect payments on overdue accounts. Their main duties include negotiating payment plans, resolving billing issues, and maintaining accurate records of communications and payments. They act as a liaison between the company and customers to ensure debts are paid while maintaining positive customer relations. Effective communication and problem-solving skills are essential in this role.

What skills and qualifications are needed to thrive as a collections customer?

To excel as a Collections Customer Service Representative, you need strong negotiation skills, knowledge of debt collection regulations, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and payment processing tools is important for daily tasks. Patience, resilience, and effective communication set top performers apart in managing challenging conversations. These skills help ensure successful debt recovery while maintaining positive customer relationships and compliance with legal standards.

What are common challenges faced by collections customers, and how can they be managed?

Collections Customer Service Representatives often encounter challenges such as handling difficult conversations with customers who may be experiencing financial hardship, balancing empathy with the need to meet collection targets, and managing high call volumes. Effective communication skills, staying calm under pressure, and following established protocols can help manage these situations. Additionally, many organizations offer training and support to help representatives navigate complex scenarios and provide positive outcomes for both the customer and the company.

What is the difference between Collections Customer vs Collections Specialist?

AspectCollections CustomerCollections Specialist
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; debt collection training or certification often preferred
Work EnvironmentCustomer service settings, call centersCollections departments, call centers, financial institutions
Employer & Industry UsageRetail, healthcare, utility companiesFinancial services, banking, credit companies
Search & Comparison IntentUnderstanding customer roles in collectionsSeeking specialized collection roles or skills

Collections Customer primarily focuses on assisting customers with their accounts and payments, often in a customer service capacity. Collections Specialist, on the other hand, involves actively pursuing overdue payments and managing debt recovery processes. While both roles work within collections departments, the Collections Specialist role requires more targeted debt collection skills and experience. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

Is working in collections a good job?

Working as a collections customer involves contacting individuals or businesses to recover unpaid debts, often requiring strong communication and negotiation skills. The job can be challenging due to potential customer conflicts and stress but offers opportunities for commission-based pay and career advancement in finance or customer service fields.

What is a collections customer service job description?

A collections customer service job involves contacting customers to recover overdue payments, explaining billing issues, and negotiating payment arrangements. The role requires strong communication skills, familiarity with collection software, and adherence to legal and company policies. It often involves working in a fast-paced environment with targets for debt recovery.

What cities in Texas are hiring for Collections Customer jobs?

Cities in Texas with the most Collections Customer job openings:

Collections Customer jobs near you
Infographic showing various Collections Customer job openings in Texas as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Customer Lending Collections Team Leader (Auto/Solar)

Frisco, TX • On-site

Fifth Third Bank
See more jobs at Fifth Third Bankexternal

Full-time

Re-posted 6 days ago

Fifth Third Bank rating

7.6

Company rating: 7.6 out of 10

Based on 114 frontline employees who took The Breakroom Quiz

Job description

Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Works under minimal supervision as the first level of management in Customer Solutions department. Supervises a team who provides solutions and documents Mid-Stage, Late Stage and High-Risk delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of company commitments.
Promotes outstanding customer service, facilitates workflow, monitors productivity, and ensures staff compliance with Bancorp policies and procedures.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Coordinates and supervises day-to-day work processes in the Customer Solutions department
  • Responsible for monitoring productivity within the workflow and quality on individual and team levels while providing feedback to senior leadership
  • Provides coaching and feedback to staff through team huddles, one on ones, side by sides, and call reviews
  • Collaborate with business partners to ensure our quality monitoring and contact strategies are complying with state and regulatory requirements
  • Proactively identifies and communicates opportunities for consistent best practices in scheduling, adherence, and real-time management that align to meet service goals and key performance indicators
  • Enhances employee development by identifying trends in performance while setting goals and developing action plans to improve and monitor results
  • Promotes teamwork and looks for opportunities to cross train employees
  • Assures all employees have completed required training, understand and adhere to the core values, and follow policies, practices, and procedures of the department
  • Continually looks for ways to improve the performance of the department by identifying and implementing work efficiencies through process improvement techniques
  • Performs any other duties as assigned.

SUPERVISORY RESPONSIBILITIES:
Responsible for providing employees timely, candid, and constructive feedback; developing all employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.
Performs personnel tasks for the team such as exception time reporting, monthly performance reviews, timely, candid constructive performance feedback and coaching and corrective counseling.
Participates with leadership in the hiring/selection process.
Provides feedback to leadership regarding the application of human resources policies and procedures to the assigned employee group.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
  • High school diploma or equivalent required. College degree preferred.
  • Minimum 2 years supervisory/lead experience required.
  • Minimum 2 years collections, customer service, or operations experience required.
  • Proven leadership skills.
  • Demonstrated ability to work in a team environment.
  • Excellent verbal and written communication skills.
  • Strong problem solving and organizational skills.
  • Strong experience with Microsoft office products, such as Word, Excel, PowerPoint, and Outlook.
  • Proficient with computer systems and keyboarding / data entry skills with moderate speed and accuracy.
  • Demonstrated ability to work in a team environment.
  • Excellent verbal and written communication skills.
  • Strong problem solving and organizational skills.
  • Experience with Microsoft products, such as Word, Excel, PowerPoint, and Outlook.
Customer Lending Collections Team Leader (Auto/Solar)
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION -- Frisco, Texas 75034
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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