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Collections Customer Service Jobs (NOW HIRING)

Byrider

Collections Representative

Fond Du Lac, WI · On-site

$50K - $70K/yr

Collections, customer service, customer retention * Assist with lending/credit origination * Help ensure branch compliance * Demonstrate a high level of customer service * Work with consumer finance ...

Byrider

Collections Representative

Fond Du Lac, WI

$50K - $70K/yr

Collections, customer service, customer retention * Assist with lending/credit origination * Help ensure branch compliance * Demonstrate a high level of customer service * Work with consumer finance ...

Byrider

Collections Representative

Fond Du Lac, WI · On-site

$50K - $70K/yr

Collections, customer service, customer retention * Assist with lending/credit origination * Help ensure branch compliance * Demonstrate a high level of customer service * Work with consumer finance ...

Credence Global Solutions

Be Seen First

Collections Customer Solutions Associate

Richardson, TX · On-site

$15 - $17/hr

Credence is a dynamic and growing financial services company based in the Dallas/Galleria area. We ... collections and customer service who are looking to advance their careers in a supportive and ...

New

Byrider

Collections Account Manager

Madison, WI · On-site

$50K - $70K/yr

Collections, customer service, customer retention * Assist with lending/credit origination * Help ensure branch compliance * Demonstrate a high level of customer service * Work with consumer finance ...

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How much do collections customer service jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for collections customer service in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What is the difference between Collections Customer Service vs Collections Specialist?

AspectCollections Customer ServiceCollections Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; some roles may prefer related certifications
Work EnvironmentCall centers, customer service departmentsCollections agencies, finance departments
Employer & IndustryFinancial institutions, debt collection companiesBanking, credit companies, debt recovery firms
Primary FocusAssisting customers, resolving billing issuesRecovering overdue payments, managing accounts

Collections Customer Service roles focus on assisting customers with billing inquiries and resolving issues, emphasizing communication skills. Collections Specialists concentrate on recovering overdue payments and managing delinquent accounts, often requiring more targeted debt recovery knowledge. Both roles are vital in the finance industry but differ in responsibilities and skill emphasis.

What are some common challenges faced by Collections Customer Service representatives, and how can they be managed effectively?

Collections Customer Service representatives often encounter challenges such as handling difficult or distressed customers, negotiating payment arrangements, and maintaining compliance with regulations. Effective communication skills, empathy, and patience are vital for navigating these situations while still meeting collection goals. Many organizations provide training and ongoing support to help representatives manage stress and stay updated on best practices. Collaborating closely with team members and supervisors can also help in finding solutions to complex cases.

What are Collections Customer Service representatives?

Collections Customer Service representatives are professionals who work with customers to address overdue accounts and assist them in resolving outstanding debts. Their role involves contacting customers, discussing payment options, answering questions about account balances, and helping to set up payment plans. They also ensure that all collection practices follow legal and company guidelines while maintaining a positive and respectful relationship with customers. Strong communication, negotiation, and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a Collections Customer Service Representative, and why are they important?

To thrive as a Collections Customer Service Representative, you need strong communication skills, negotiation abilities, and a basic understanding of finance, typically supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and telephony tools is commonly required. Patience, resilience, and problem-solving skills set top performers apart when dealing with challenging customer interactions. These capabilities are vital for recovering outstanding debts while maintaining positive customer relationships and adhering to compliance standards.
More about Collections Customer Service jobs
What states have the most Collections Customer Service jobs? States with the most job openings for Collections Customer Service jobs include:
What job categories do people searching Collections Customer Service jobs look for? The top searched job categories for Collections Customer Service jobs are:
Collections Customer Service jobs near you
Infographic showing various Collections Customer Service job openings in the United States as of May 2026, with employment types broken down into 40% Full Time, 20% Temporary, and 40% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,910 per year, or $19.7 per hour.

Collections Customer Service Representative

Hayt Hayt & Landau PL

Miami Lakes, FL

$17 - $19/hr

Other

Medical, Dental, Vision, Life, PTO

Posted 9 days ago

Job description

Job Type: Full Time 8:30-5:30 pm

Location: Miami Lakes, FL

Salary Range: $17.00-$19.00 per hour + monthly bonus

Hayt, Hayt & Landau (HHL) is seeking a professional, motivated Collections Customer Service Representative to provide excellent customer service and help consumers resolve past-due accounts through clear communication, education, and respectful problem-solving.

Benefits:

Full-time position in a supportive, collaborative team environment offering:

  • Medical, dental, vision, and life insurance options available through the firm
  • Generous Paid Time Off (PTO)
  • Eight paid major holidays
  • A newly built office conveniently located near major highways
  • Opportunity to grow consumer service and account management skills
  • Career growth opportunities within the firm

Responsibilities:

  • Handle inbound and outbound calls as a Collections Customer Service Representative working to resolve accounts
  • Educate customers on available payment options and negotiate appropriate payment arrangements in accordance with company policies and procedures
  • Update account information and document all activity accurately
  • Meet performance and collections goals in a fast-paced call center environment
  • Excellent phone communication and negotiation skills, ability to overcome obstacles and focus on positive solutions
  • Maintain a positive attitude, work well in a team, and show a willingness to learn. Be coachable and open to feedback to continuously improve individual and team performance

What We’re Looking For:

  • Strong communication skills and experience as a Customer Service Representative or Collections Representative preferred
  • Professional, calm, and empathetic approach
  • Detail-oriented with accurate data entry skills
  • Comfortable handling high-volume calls
  • Reliable, punctual, team-oriented, and motivated to succeed

Job Requirements:

  • High School Diploma or GED Equivalent
  • 1+ year of experience in collections preferred but not required
  • MS Office (word, excel)
  • CRM applications (Customer Relationship Management)
  • Bilingual (English-Spanish) preferred but not required

Monday- Friday 8:30-5:30 pm

Compensation details: 17-19 Hourly Wage


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