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Collections Customer Service Jobs (NOW HIRING)

ATBS

Collections & Customer Service Specialist

Golden, CO · On-site

$17 - $22/hr

As a Collections and Customer Service Representative, you will conduct a high volume of outbound calls to ATBS clients regarding account balances while providing exceptional customer service. This ...

ATBS

Collections & Customer Service Specialist

Golden, CO · On-site

$17 - $22/hr

As a Collections and Customer Service Representative, you will conduct a high volume of outbound calls to ATBS clients regarding account balances while providing exceptional customer service. This ...

ATBS

Collections & Customer Service Specialist

Golden, CO · On-site

$17 - $22/hr

As a Collections and Customer Service Representative, you will conduct a high volume of outbound calls to ATBS clients regarding account balances while providing exceptional customer service. This ...

Byrider

Collections Specialist

Appleton, WI · On-site

$50K - $70K/yr

Collections, customer service, customer retention * Assist with lending/credit origination * Help ensure branch compliance * Demonstrate a high level of customer service * Work with consumer finance ...

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Collections Customer Service information

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$11

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How much do collections customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for collections customer service in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What is a collections customer service representative?

Collections Customer Service representatives are professionals who work with customers to address overdue accounts and assist them in resolving outstanding debts. Their role involves contacting customers, discussing payment options, answering questions about account balances, and helping to set up payment plans. They also ensure that all collection practices follow legal and company guidelines while maintaining a positive and respectful relationship with customers. Strong communication, negotiation, and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a collections customer service representative?

To thrive as a Collections Customer Service Representative, you need strong communication skills, negotiation abilities, and a basic understanding of finance, typically supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and telephony tools is commonly required. Patience, resilience, and problem-solving skills set top performers apart when dealing with challenging customer interactions. These capabilities are vital for recovering outstanding debts while maintaining positive customer relationships and adhering to compliance standards.

What are some common challenges faced by collections customer service representatives, and how can they be managed effectively?

Collections Customer Service representatives often encounter challenges such as handling difficult or distressed customers, negotiating payment arrangements, and maintaining compliance with regulations. Effective communication skills, empathy, and patience are vital for navigating these situations while still meeting collection goals. Many organizations provide training and ongoing support to help representatives manage stress and stay updated on best practices. Collaborating closely with team members and supervisors can also help in finding solutions to complex cases.

What is the difference between Collections Customer Service vs Collections Specialist?

AspectCollections Customer ServiceCollections Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; some roles may prefer related certifications
Work EnvironmentCall centers, customer service departmentsCollections agencies, finance departments
Employer & IndustryFinancial institutions, debt collection companiesBanking, credit companies, debt recovery firms
Primary FocusAssisting customers, resolving billing issuesRecovering overdue payments, managing accounts

Collections Customer Service roles focus on assisting customers with billing inquiries and resolving issues, emphasizing communication skills. Collections Specialists concentrate on recovering overdue payments and managing delinquent accounts, often requiring more targeted debt recovery knowledge. Both roles are vital in the finance industry but differ in responsibilities and skill emphasis.

Is working in collections customer service a good job?

Collections customer service involves contacting customers to recover overdue payments, requiring strong communication and negotiation skills. The job can offer steady employment and opportunities for advancement, but it may also involve handling difficult interactions and working under pressure. Compensation varies by employer and location, and some roles may require familiarity with specific software or industry regulations.

What is collection in customer service?

In collections customer service, the role involves contacting customers to recover overdue payments on accounts or loans. It requires communication skills, knowledge of debt recovery processes, and often the use of specialized software to track and manage accounts. The goal is to resolve outstanding balances while maintaining positive customer relationships.
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Collections Customer Service jobs near you
Infographic showing various Collections Customer Service job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,910 per year, or $19.7 per hour.

Collections Customer Service Representative

Hayt, Hayt & Landau

Miami Lakes, FL • On-site

$17 - $20/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 24 days ago

Job description

Job Type: Full Time 8:30-5:30 pm 

Location: Miami Lakes, FL

Salary Range: $20.00 per hour + monthly bonus


Hayt, Hayt & Landau (HHL) is seeking a professional, motivated Collections Customer Service Representative to provide excellent customer service and help consumers resolve past-due accounts through clear communication, education, and respectful problem-solving.


Benefits:

Full-time position in a supportive, collaborative team environment offering:

  • Medical, dental, vision, and life insurance options available through the firm 
  • Generous Paid Time Off (PTO)
  • Eight paid major holidays
  • A newly built office conveniently located near major highways
  • Opportunity to grow consumer service and account management skills
  • Career growth opportunities within the firm 

Responsibilities: 

  • Handle inbound and outbound calls as a Collections Customer Service Representative working to resolve accounts
  • Educate customers on available payment options and negotiate appropriate payment arrangements in accordance with company policies and procedures
  • Update account information and document all activity accurately
  • Meet performance and collections goals in a fast-paced call center environment
  • Excellent phone communication and negotiation skills, ability to overcome obstacles and focus on positive solutions
  • Maintain a positive attitude, work well in a team, and show a willingness to learn. Be coachable and open to feedback to continuously improve individual and team performance

What We’re Looking For:

  • Strong communication skills and experience as a Customer Service Representative or Collections Representative preferred
  • Professional, calm, and empathetic approach
  • Detail-oriented with accurate data entry skills
  • Comfortable handling high-volume calls
  • Reliable, punctual, team-oriented, and motivated to succeed

Job Requirements:

  • High School Diploma or GED Equivalent
  • 1+ year of experience in collections preferred but not required
  • MS Office (word, excel)
  • CRM applications (Customer Relationship Management)
  • Bilingual (English-Spanish) preferred but not required

Monday- Friday 8:30-5:30 pm