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Collections Customer Service Jobs in Wisconsin (NOW HIRING)

Byrider

Collections Specialist

Appleton, WI · On-site

$50K - $70K/yr

Collections, customer service, customer retention * Assist with lending/credit origination * Help ensure branch compliance * Demonstrate a high level of customer service * Work with consumer finance ...

Byrider

Collections Specialist

Appleton, WI · On-site

$50K - $70K/yr

Collections, customer service, customer retention * Assist with lending/credit origination * Help ensure branch compliance * Demonstrate a high level of customer service * Work with consumer finance ...

Byrider

Collections Specialist

Appleton, WI · On-site

$50K - $70K/yr

Collections, customer service, customer retention * Assist with lending/credit origination * Help ensure branch compliance * Demonstrate a high level of customer service * Work with consumer finance ...

Byrider

Collections Account Manager

Madison, WI

$50K - $70K/yr

Collections, customer service, customer retention * Assist with lending/credit origination * Help ensure branch compliance * Demonstrate a high level of customer service * Work with consumer finance ...

Byrider

Collections Account Manager

Madison, WI · On-site

$50K - $70K/yr

Collections, customer service, customer retention * Assist with lending/credit origination * Help ensure branch compliance * Demonstrate a high level of customer service * Work with consumer finance ...

Byrider

Collections Account Manager

Madison, WI · On-site

$50K - $70K/yr

Collections, customer service, customer retention * Assist with lending/credit origination * Help ensure branch compliance * Demonstrate a high level of customer service * Work with consumer finance ...

Byrider

Collections Account Manager

Waukesha, WI · On-site

$50K - $70K/yr

Demonstrate a high level of customer service * Work with consumer finance software * Attend ongoing training classes Hours for Collections Account Manager: * Full-time (40 hours) * 100% onsite * No ...

Byrider

Collections Account Manager

Waukesha, WI · On-site

$50K - $70K/yr

Demonstrate a high level of customer service * Work with consumer finance software * Attend ongoing training classes Hours for Collections Account Manager: * Full-time (40 hours) * 100% onsite * No ...

Byrider

Collections Account Manager

Waukesha, WI · On-site

$50K - $70K/yr

Demonstrate a high level of customer service * Work with consumer finance software * Attend ongoing training classes Hours for Collections Account Manager: * Full-time (40 hours) * 100% onsite * No ...

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All JobsCollections Customer Service JobsCollections Customer Service Jobs in Wisconsin

Collections Customer Service information

See Wisconsin salary details

$11

$19

$29

How much do collections customer service jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for collections customer service in Wisconsin is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $21.83 per hour, depending on experience, location, and employer.

What is the difference between Collections Customer Service vs Collections Specialist?

AspectCollections Customer ServiceCollections Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; some roles may prefer related certifications
Work EnvironmentCall centers, customer service departmentsCollections agencies, finance departments
Employer & IndustryFinancial institutions, debt collection companiesBanking, credit companies, debt recovery firms
Primary FocusAssisting customers, resolving billing issuesRecovering overdue payments, managing accounts

Collections Customer Service roles focus on assisting customers with billing inquiries and resolving issues, emphasizing communication skills. Collections Specialists concentrate on recovering overdue payments and managing delinquent accounts, often requiring more targeted debt recovery knowledge. Both roles are vital in the finance industry but differ in responsibilities and skill emphasis.

What is the highest paying customer service job?

In customer service roles, management positions such as Customer Service Manager or Director typically offer the highest salaries, often exceeding $70,000 annually. Specialized roles in technical support or sales, like Customer Success Managers or Account Managers, can also command higher pay depending on experience and industry.

What jobs pay 4000 a week without a degree?

In collections customer service, high earnings of $4,000 or more per week are uncommon without significant experience or advanced skills. Typically, such income levels are associated with sales roles, management positions, or specialized fields that may require certifications or extensive training. Most customer service roles in collections pay hourly or salary-based wages below this threshold without additional bonuses or commissions.

How to become a collection representative?

To become a collections customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with customer service or debt collection. Some employers may require knowledge of relevant laws and use of collection software. Certification is not mandatory but can improve job prospects and performance.

What are some common challenges faced by Collections Customer Service representatives, and how can they be managed effectively?

Collections Customer Service representatives often encounter challenges such as handling difficult or distressed customers, negotiating payment arrangements, and maintaining compliance with regulations. Effective communication skills, empathy, and patience are vital for navigating these situations while still meeting collection goals. Many organizations provide training and ongoing support to help representatives manage stress and stay updated on best practices. Collaborating closely with team members and supervisors can also help in finding solutions to complex cases.

How can I make 2000 a week working from home?

A Collections Customer Service representative can potentially earn $2000 a week by working full-time, often requiring strong communication skills, experience in debt recovery, and familiarity with collection software. Achieving this income may involve handling high call volumes, working overtime, or earning performance-based bonuses. It is important to note that salaries vary by employer, location, and individual performance.

What are Collections Customer Service representatives?

Collections Customer Service representatives are professionals who work with customers to address overdue accounts and assist them in resolving outstanding debts. Their role involves contacting customers, discussing payment options, answering questions about account balances, and helping to set up payment plans. They also ensure that all collection practices follow legal and company guidelines while maintaining a positive and respectful relationship with customers. Strong communication, negotiation, and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a Collections Customer Service Representative, and why are they important?

To thrive as a Collections Customer Service Representative, you need strong communication skills, negotiation abilities, and a basic understanding of finance, typically supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and telephony tools is commonly required. Patience, resilience, and problem-solving skills set top performers apart when dealing with challenging customer interactions. These capabilities are vital for recovering outstanding debts while maintaining positive customer relationships and adhering to compliance standards.
Collections Customer Service jobs near you
Infographic showing various Collections Customer Service job openings in Wisconsin as of July 2026, with employment types broken down into 80% Full Time, 16% Part Time, 2% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $41,293 per year, or $19.9 per hour.
Collections Specialist

Collections Specialist

Byrider

Appleton, WI • On-site

$50K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

Byrider - 2301 W. College Ave. - Appleton, WI 54914

Collections Account Manager (Consumer Finance)

Do you have a background in sales, customer retention, call center, collections, or a related field? Would you enjoy earning great pay while helping customers with an industry-leading credit program?

Growing national automotive consumer finance company! Collections Account Manager career opportunity!

Rewards for Collections Account Manager:

  • Annual compensation: $50,000.00 - $70,000.00
  • $18.00 -$22.00 hour + monthly bonus up to $2,000.00
  • Full Benefits- Health, Dental, Vision, PTO, 401k
  • Career growth to Manager or Specialist
  • Industry-best customer program
  • 36 years in business
  • Growing national company

Responsibilities for Collections Account Manager:

  • Collections, customer service, customer retention
  • Assist with lending/credit origination
  • Help ensure branch compliance
  • Demonstrate a high level of customer service
  • Work with consumer finance software

Hours for Collections Account Manager:

  • Full-time (40 hours)
  • 100% onsite
  • No Sundays
  • Work most Saturdays (shorter day) with a weekday off
  • Location hours: Monday - Friday 9-7, Sat 9-4
  • Shifts will vary
  • Overtime as needed with OT pay

Requirements for Collections Account Manager:

  • Good communication, computer & customer service skills
  • Able to work the hours listed & 100% onsite
  • Able to pass a background check