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Collections Customer Service Jobs in Wisconsin (NOW HIRING)

Byrider

Collections Specialist

Appleton, WI · On-site

$50K - $70K/yr

Collections, customer service, customer retention * Assist with lending/credit origination * Help ensure branch compliance * Demonstrate a high level of customer service * Work with consumer finance ...

Byrider

Collections Specialist

Appleton, WI

$50K - $70K/yr

Collections, customer service, customer retention * Assist with lending/credit origination * Help ensure branch compliance * Demonstrate a high level of customer service * Work with consumer finance ...

Byrider

Collections Specialist

Appleton, WI · On-site

$50K - $70K/yr

Collections, customer service, customer retention * Assist with lending/credit origination * Help ensure branch compliance * Demonstrate a high level of customer service * Work with consumer finance ...

Byrider

Collections Account Manager

Madison, WI · On-site

$50K - $70K/yr

Collections, customer service, customer retention * Assist with lending/credit origination * Help ensure branch compliance * Demonstrate a high level of customer service * Work with consumer finance ...

Byrider

Collections Account Manager

Madison, WI · On-site

$50K - $70K/yr

Collections, customer service, customer retention * Assist with lending/credit origination * Help ensure branch compliance * Demonstrate a high level of customer service * Work with consumer finance ...

Byrider

Collections Account Manager

Madison, WI · On-site

$50K - $70K/yr

Collections, customer service, customer retention * Assist with lending/credit origination * Help ensure branch compliance * Demonstrate a high level of customer service * Work with consumer finance ...

Byrider

Collections Account Manager

Waukesha, WI · On-site

$50K - $70K/yr

Demonstrate a high level of customer service * Work with consumer finance software * Attend ongoing training classes Hours for Collections Account Manager: * Full-time (40 hours) * 100% onsite * No ...

Byrider

Collections Account Manager

Waukesha, WI · On-site

$50K - $70K/yr

Demonstrate a high level of customer service * Work with consumer finance software * Attend ongoing training classes Hours for Collections Account Manager: * Full-time (40 hours) * 100% onsite * No ...

Byrider

Collections Account Manager

Waukesha, WI

$50K - $70K/yr

Demonstrate a high level of customer service * Work with consumer finance software * Attend ongoing training classes Hours for Collections Account Manager: * Full-time (40 hours) * 100% onsite * No ...

Byrider

Collections Account Manager

Greenfield, WI · On-site

$50K - $70K/yr

Demonstrate a high level of customer service * Work with consumer finance software * Attend ongoing training classes Hours for Collections Account Manager: * Full-time (40 hours) * 100% onsite * No ...

Byrider

Collections Account Manager

Greenfield, WI · On-site

$50K - $70K/yr

Demonstrate a high level of customer service * Work with consumer finance software * Attend ongoing training classes Hours for Collections Account Manager: * Full-time (40 hours) * 100% onsite * No ...

Byrider

Collections Account Manager

Greenfield, WI

$50K - $70K/yr

Demonstrate a high level of customer service * Work with consumer finance software * Attend ongoing training classes Hours for Collections Account Manager: * Full-time (40 hours) * 100% onsite * No ...

Brady Corporation

Collections Specialist

Milwaukee, WI · On-site

$17.75 - $23.75/hr

Works closely with Customer Service, Sales Operations, Channel, Cash Applications, and Collections. * Works closely with customers to determine barriers for non-payment on past due invoices and works ...

Brady Worldwide, Inc.

Collections Specialist

Milwaukee, WI

$17.75 - $23.75/hr

Works closely with Customer Service, Sales Operations, Channel, Cash Applications, and Collections. * Works closely with customers to determine barriers for non-payment on past due invoices and works ...

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All JobsCollections Customer Service JobsCollections Customer Service Jobs in Wisconsin

Collections Customer Service information

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$19

$29

How much do collections customer service jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for collections customer service in Wisconsin is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $21.83 per hour, depending on experience, location, and employer.

What is a collections customer service representative?

Collections Customer Service representatives are professionals who work with customers to address overdue accounts and assist them in resolving outstanding debts. Their role involves contacting customers, discussing payment options, answering questions about account balances, and helping to set up payment plans. They also ensure that all collection practices follow legal and company guidelines while maintaining a positive and respectful relationship with customers. Strong communication, negotiation, and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a collections customer service representative?

To thrive as a Collections Customer Service Representative, you need strong communication skills, negotiation abilities, and a basic understanding of finance, typically supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and telephony tools is commonly required. Patience, resilience, and problem-solving skills set top performers apart when dealing with challenging customer interactions. These capabilities are vital for recovering outstanding debts while maintaining positive customer relationships and adhering to compliance standards.

What are some common challenges faced by collections customer service representatives, and how can they be managed effectively?

Collections Customer Service representatives often encounter challenges such as handling difficult or distressed customers, negotiating payment arrangements, and maintaining compliance with regulations. Effective communication skills, empathy, and patience are vital for navigating these situations while still meeting collection goals. Many organizations provide training and ongoing support to help representatives manage stress and stay updated on best practices. Collaborating closely with team members and supervisors can also help in finding solutions to complex cases.

What is the difference between Collections Customer Service vs Collections Specialist?

AspectCollections Customer ServiceCollections Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; some roles may prefer related certifications
Work EnvironmentCall centers, customer service departmentsCollections agencies, finance departments
Employer & IndustryFinancial institutions, debt collection companiesBanking, credit companies, debt recovery firms
Primary FocusAssisting customers, resolving billing issuesRecovering overdue payments, managing accounts

Collections Customer Service roles focus on assisting customers with billing inquiries and resolving issues, emphasizing communication skills. Collections Specialists concentrate on recovering overdue payments and managing delinquent accounts, often requiring more targeted debt recovery knowledge. Both roles are vital in the finance industry but differ in responsibilities and skill emphasis.

Is working in collections customer service a good job?

Collections customer service involves contacting customers to recover overdue payments, requiring strong communication and negotiation skills. The job can offer steady employment and opportunities for advancement, but it may also involve handling difficult interactions and working under pressure. Compensation varies by employer and location, and some roles may require familiarity with specific software or industry regulations.

What is collection in customer service?

In collections customer service, the role involves contacting customers to recover overdue payments on accounts or loans. It requires communication skills, knowledge of debt recovery processes, and often the use of specialized software to track and manage accounts. The goal is to resolve outstanding balances while maintaining positive customer relationships.

What are popular job titles related to Collections Customer Service jobs in Wisconsin?

For Collections Customer Service jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Collections Customer Service jobs in Wisconsin look for?

The top searched job categories for Collections Customer Service jobs in Wisconsin are:

Collections Customer Service jobs near you
Infographic showing various Collections Customer Service job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $41,293 per year, or $19.9 per hour.

Collections Specialist

Byrider

Appleton, WI • On-site

$50K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 hours ago

Job description

Byrider - 2301 W. College Ave. - Appleton, WI 54914

Collections Account Manager (Consumer Finance)       

Do you have a background in sales, customer retention, call center, collections, or a related field?  Would you enjoy earning great pay while helping customers with an industry-leading credit program?

Growing national automotive consumer finance company! Collections Account Manager career opportunity!

Rewards for Collections Account Manager:                  

  • Annual compensation: $50,000.00 - $70,000.00
  • $18.00 -$22.00 hour + monthly bonus up to $2,000.00
  • Full Benefits- Health, Dental, Vision, PTO, 401k
  • Career growth to Manager or Specialist
  • Industry-best customer program
  • 36 years in business
  • Growing national company    

 Responsibilities for Collections Account Manager:                

  • Collections, customer service, customer retention
  • Assist with lending/credit origination  
  • Help ensure branch compliance  
  • Demonstrate a high level of customer service 
  • Work with consumer finance software

Hours for Collections Account Manager:                

  • Full-time (40 hours)
  • 100% onsite
  • No Sundays
  • Work most Saturdays (shorter day) with a weekday off
  • Location hours: Monday - Friday 9-7, Sat 9-4
  • Shifts will vary
  • Overtime as needed with OT pay

Requirements for Collections Account Manager:                

  • Good communication, computer & customer service skills
  • Able to work the hours listed & 100% onsite
  • Able to pass a background check