ZipRecruiter

Log In

1

Collections Customer Service Jobs in Wisconsin (NOW HIRING)

Ferrellgas

Customer Service Specialist

Wisconsin Dells, WI · On-site

$15.75 - $20.75/hr

Send copies of statements and invoices to customers, as well as perform soft collections for ... Exceptional customer service and negotiation skills. * Strong organizational skills with typing and ...

Ferrellgas

Customer Service Specialist

Wisconsin Dells, WI · On-site

$15.75 - $20.75/hr

Send copies of statements and invoices to customers, as well as perform soft collections for ... Exceptional customer service and negotiation skills. * Strong organizational skills with typing and ...

Ferrellgas

Customer Service Specialist

Wisconsin Dells, WI · On-site

$15.75 - $20.75/hr

Send copies of statements and invoices to customers, as well as perform soft collections for ... Exceptional customer service and negotiation skills. * Strong organizational skills with typing and ...

Robert Half

Collections Specialist

Brookfield, WI · On-site

$55K - $60K/yr

... customer accounts. * Handle inbound calls related to billing, payment status, and past-due balances in a courteous and service-focused manner. * Previous experience in collections, accounts ...

ULINE

Collections Team Lead

Pleasant Prairie, WI · On-site

Collections Team Lead Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Looking ... Strong communication and customer service skills with excellent attention to detail. * Ability to ...

Generac

Accounts Receivable Specialist II

Waukesha, WI · On-site

$20.25 - $26.75/hr

... service and rentals. The Accounts Receivable Specialist is responsible for managing the company's receivables, including cash collections, customer file setup/maintenance, and posting payments to the ...

previous page

Showing results 41-60

All JobsCollections Customer Service JobsCollections Customer Service Jobs in Wisconsin

Collections Customer Service information

See Wisconsin salary details

$11

$19

$29

How much do collections customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for collections customer service in Wisconsin is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $21.83 per hour, depending on experience, location, and employer.

What is a collections customer service representative?

Collections Customer Service representatives are professionals who work with customers to address overdue accounts and assist them in resolving outstanding debts. Their role involves contacting customers, discussing payment options, answering questions about account balances, and helping to set up payment plans. They also ensure that all collection practices follow legal and company guidelines while maintaining a positive and respectful relationship with customers. Strong communication, negotiation, and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a collections customer service representative?

To thrive as a Collections Customer Service Representative, you need strong communication skills, negotiation abilities, and a basic understanding of finance, typically supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and telephony tools is commonly required. Patience, resilience, and problem-solving skills set top performers apart when dealing with challenging customer interactions. These capabilities are vital for recovering outstanding debts while maintaining positive customer relationships and adhering to compliance standards.

What are some common challenges faced by collections customer service representatives, and how can they be managed effectively?

Collections Customer Service representatives often encounter challenges such as handling difficult or distressed customers, negotiating payment arrangements, and maintaining compliance with regulations. Effective communication skills, empathy, and patience are vital for navigating these situations while still meeting collection goals. Many organizations provide training and ongoing support to help representatives manage stress and stay updated on best practices. Collaborating closely with team members and supervisors can also help in finding solutions to complex cases.

What is the difference between Collections Customer Service vs Collections Specialist?

AspectCollections Customer ServiceCollections Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; some roles may prefer related certifications
Work EnvironmentCall centers, customer service departmentsCollections agencies, finance departments
Employer & IndustryFinancial institutions, debt collection companiesBanking, credit companies, debt recovery firms
Primary FocusAssisting customers, resolving billing issuesRecovering overdue payments, managing accounts

Collections Customer Service roles focus on assisting customers with billing inquiries and resolving issues, emphasizing communication skills. Collections Specialists concentrate on recovering overdue payments and managing delinquent accounts, often requiring more targeted debt recovery knowledge. Both roles are vital in the finance industry but differ in responsibilities and skill emphasis.

Is working in collections customer service a good job?

Collections customer service involves contacting customers to recover overdue payments, requiring strong communication and negotiation skills. The job can offer steady employment and opportunities for advancement, but it may also involve handling difficult interactions and working under pressure. Compensation varies by employer and location, and some roles may require familiarity with specific software or industry regulations.

What is collection in customer service?

In collections customer service, the role involves contacting customers to recover overdue payments on accounts or loans. It requires communication skills, knowledge of debt recovery processes, and often the use of specialized software to track and manage accounts. The goal is to resolve outstanding balances while maintaining positive customer relationships.

What are popular job titles related to Collections Customer Service jobs in Wisconsin?

For Collections Customer Service jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Collections Customer Service jobs in Wisconsin look for?

The top searched job categories for Collections Customer Service jobs in Wisconsin are:

Collections Customer Service jobs near you
Infographic showing various Collections Customer Service job openings in Wisconsin as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $41,293 per year, or $19.9 per hour.

Customer Service Specialist

Ferrellgas

Wisconsin Dells, WI • On-site

$15.75 - $20.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Key responsibilities

  • Answer customer inquiries via phone, chat, social media, or email in a polite and professional manner.

  • Work with customers to maintain and improve business relationships, including scheduling delivery orders and resolving issues.

  • Support the setup of new customer accounts and handle general customer issues such as service order input, emergency scripts, and basic pricing questions.

Ferrellgas rating

6.9

Company rating: 6.9 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

35th of 64 rated delivery companies

Job description

Overview
Ferrellgas was recently recognized by Newsweek as one of America's Most Trustworthy Companies for 2025 - and that trust starts with our people. We're currently hiring a Full-Time Customer Service Specialist. In this role, you'll provide exceptional service through both inbound and outbound communications. You'll support customers and work closely with internal teams to ensure high-quality experience, while helping drive business growth. As part of a company focused on delivering exceptional service and value to our customers, your impact will matter - both to your team and our organization. Your talent and dedication won't go unnoticed - here, your impact matters.
Why You'll Love Working Here
At Ferrellgas, we're committed to supporting our team with benefits that promote health, financial security, and personal growth:
  • Comprehensive Health Coverage: Medical, dental, vision, accident, and critical illness insurance
  • Income Protection: Company-provided short-term and long-term disability, life insurance, and AD&D
  • Financial Wellness: 401(k) with company match, Employee Stock Ownership Plan (ESOP), Flexible Spending Account (FSA), and Health Savings Account (HSA)
  • Time Off & Family Support: Paid Time Off (PTO), parental leave, and tuition reimbursement
  • Wellness & Assistance Programs: Wellness program, Employee Assistance Program (EAP), and Medicare support
  • Employee Perks: Referral program, employee discount programs, and propane savings

Responsibilities
  • Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
  • Works with customers daily to sustain and improve business relationships.
  • Ask probing questions to identify customer issues or concerns.
  • Ensure accurate account maintenance and updating of account information.
  • Use techniques to reach resolutions for customers that both satisfy their requests and cut down on additional questions
  • Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers.
  • Handle general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
  • Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
  • Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
  • Support the set-up of new customer accounts.
  • Meet or exceed minimum performance standards outlined in company policy.

Qualifications
  • High School Diploma or equivalent.
  • 1 or more years of customer service experience.
  • Exceptional customer service and negotiation skills.
  • Strong organizational skills with typing and data entry experience.
  • Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
  • Proficient in Microsoft Office including Excel, Word, and Access.
  • Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
  • Applicants must not now, or any time in the future, require sponsorship for an employment visa.

Why Ferrellgas?
At Ferrellgas we're honored to be part of tight-knit communities across America and thousands of customers' lives. From our nationwide charitable partnerships with Operation Warm and Operation BBQ Relief to fundraisers for local schools, fire departments, veteran organizations and more, we are always looking for ways to give back to the communities we live in and serve.
Hear from our current employees and discover the people behind Ferrellgas: Employee Testimonials
Ready to take the next step in your career? Apply today and be part of our growing team!

What Ferrellgas employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Ferrellgas logo

About Ferrellgas

Sourced by ZipRecruiter

Why work for Ferrellgas? We pride ourselves in providing the best customer service in the propane industry. Ranked consistently as one of the top propane suppliers in the country, Ferrellgas is in the business of providing meaningful moments. Memories full of warmth, dependability you can trust, and outcomes you had only dreamed possible.

Industry

Oil and gas extraction and colleges, universities, and professional schools

Company size

5,001 - 10,000 Employees

Headquarters location

Overland Park, KS, US

Social media

FacebookTwitter

View All Ferrellgas Jobs

Apply