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Collections Customer Service Jobs in Wisconsin (NOW HIRING)

Brady Worldwide, Inc.

Collections Specialist

Milwaukee, WI · On-site

$17.75 - $23.75/hr

Works closely with Customer Service, Sales Operations, Channel, Cash Applications, and Collections. * Works closely with customers to determine barriers for non-payment on past due invoices and works ...

Brady

Collections Specialist

Milwaukee, WI · On-site

$17.75 - $23.75/hr

Works closely with Customer Service, Sales Operations, Channel, Cash Applications, and Collections. * Works closely with customers to determine barriers for non-payment on past due invoices and works ...

Smart Asset Management

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Resident Services / Rent Collections Specialist

Waukesha, WI · On-site

$18 - $22/hr

... Collections Specialist to provide exceptional service to residents and property owners while ... Minimum 2 years of customer service experience * Strong critical thinking, analytical, and problem ...

Byrider

Collections Manager

Appleton, WI · On-site

$2.5K/mo

Demonstrate & ensure a high level of customer service * Help ensure branch compliance * Back up the Branch General Manager as needed Requirements for Collections Manager: * First-party consumer ...

Byrider

Collections Manager

Appleton, WI · On-site

$2.5K/mo

Demonstrate & ensure a high level of customer service * Help ensure branch compliance * Back up the Branch General Manager as needed Requirements for Collections Manager: * First-party consumer ...

Byrider

Collections Manager

Milwaukee, WI · On-site

$2.5K/mo

Demonstrate & ensure a high level of customer service * Help ensure branch compliance * Back up the Branch General Manager as needed Requirements for Collections Manager: * First-party consumer ...

Byrider

Collections Manager

Milwaukee, WI · On-site

$2.5K/mo

Demonstrate & ensure a high level of customer service * Help ensure branch compliance * Back up the Branch General Manager as needed Requirements for Collections Manager: * First-party consumer ...

Byrider

Collections Manager

Appleton, WI · On-site

$2.5K/mo

Demonstrate & ensure a high level of customer service * Help ensure branch compliance * Back up the Branch General Manager as needed Requirements for Collections Manager: * First-party consumer ...

Byrider

Collections Manager

Appleton, WI · On-site

$60 - $70/hr

Demonstrate & ensure a high level of customer service * Help ensure branch compliance * Back up the Branch General Manager as needed Requirements for Collections Manager: * First-party consumer ...

Byrider

Collections Manager

Milwaukee, WI · On-site

$2.5K/mo

Demonstrate & ensure a high level of customer service * Help ensure branch compliance * Back up the Branch General Manager as needed Requirements for Collections Manager: * First-party consumer ...

Labor Solutions, LLC

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Customer Service Representatives

Mount Pleasant, WI · On-site

$24/hr

Bilingual Customer Service & Order Fulfillment Specialist (English/Spanish) Join Our Team! Are you ... collections, and account reconciliation assistance. ✅ Submit sample and documentation requests on ...

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Showing results 21-40

All JobsCollections Customer Service JobsCollections Customer Service Jobs in Wisconsin

Collections Customer Service information

See Wisconsin salary details

$11

$19

$29

How much do collections customer service jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for collections customer service in Wisconsin is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $21.83 per hour, depending on experience, location, and employer.

What is a collections customer service representative?

Collections Customer Service representatives are professionals who work with customers to address overdue accounts and assist them in resolving outstanding debts. Their role involves contacting customers, discussing payment options, answering questions about account balances, and helping to set up payment plans. They also ensure that all collection practices follow legal and company guidelines while maintaining a positive and respectful relationship with customers. Strong communication, negotiation, and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a collections customer service representative?

To thrive as a Collections Customer Service Representative, you need strong communication skills, negotiation abilities, and a basic understanding of finance, typically supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and telephony tools is commonly required. Patience, resilience, and problem-solving skills set top performers apart when dealing with challenging customer interactions. These capabilities are vital for recovering outstanding debts while maintaining positive customer relationships and adhering to compliance standards.

What are some common challenges faced by collections customer service representatives, and how can they be managed effectively?

Collections Customer Service representatives often encounter challenges such as handling difficult or distressed customers, negotiating payment arrangements, and maintaining compliance with regulations. Effective communication skills, empathy, and patience are vital for navigating these situations while still meeting collection goals. Many organizations provide training and ongoing support to help representatives manage stress and stay updated on best practices. Collaborating closely with team members and supervisors can also help in finding solutions to complex cases.

What is the difference between Collections Customer Service vs Collections Specialist?

AspectCollections Customer ServiceCollections Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; some roles may prefer related certifications
Work EnvironmentCall centers, customer service departmentsCollections agencies, finance departments
Employer & IndustryFinancial institutions, debt collection companiesBanking, credit companies, debt recovery firms
Primary FocusAssisting customers, resolving billing issuesRecovering overdue payments, managing accounts

Collections Customer Service roles focus on assisting customers with billing inquiries and resolving issues, emphasizing communication skills. Collections Specialists concentrate on recovering overdue payments and managing delinquent accounts, often requiring more targeted debt recovery knowledge. Both roles are vital in the finance industry but differ in responsibilities and skill emphasis.

Is working in collections customer service a good job?

Collections customer service involves contacting customers to recover overdue payments, requiring strong communication and negotiation skills. The job can offer steady employment and opportunities for advancement, but it may also involve handling difficult interactions and working under pressure. Compensation varies by employer and location, and some roles may require familiarity with specific software or industry regulations.

What is collection in customer service?

In collections customer service, the role involves contacting customers to recover overdue payments on accounts or loans. It requires communication skills, knowledge of debt recovery processes, and often the use of specialized software to track and manage accounts. The goal is to resolve outstanding balances while maintaining positive customer relationships.

What are popular job titles related to Collections Customer Service jobs in Wisconsin?

For Collections Customer Service jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Collections Customer Service jobs in Wisconsin look for?

The top searched job categories for Collections Customer Service jobs in Wisconsin are:

Collections Customer Service jobs near you
Infographic showing various Collections Customer Service job openings in Wisconsin as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $41,293 per year, or $19.9 per hour.

AR & Collections Specialist

National Business Furniture

Milwaukee, WI • On-site

$20 - $25.25/hr

Full-time

Posted 20 days ago

Job description

At National Business Furniture (NBF), we believe in the power that inspiring spaces can have to help people achieve big things. We have worked with hundreds of thousands of businesses across the country, from startups to Fortune 500 companies, to equip their workspaces with beautiful, comfortable, and functional furniture for over 50 years.
We're seeking a motivated Accounts Receivable & Collections Specialist to join our Finance team. In this role, you'll play a key part in supporting the financial health of the business by managing customer accounts, resolving payment issues, and helping ensure timely collections. You'll work closely with both customers and internal teams to deliver exceptional service while maintaining strong financial processes.
NBF operates on a hybrid schedule with employees in-office Tuesday-Thursday and remote flexibility on Monday + Friday. The specific work hours for this position are 8:30am-5:00pm.
What Makes This a Great Opportunity?
This role offers an excellent opportunity for someone who enjoys balancing customer relationships with analytical problem-solving. As an AR & Collections Specialist, you'll gain valuable experience in finance operations, collections strategy, account reconciliation, and cross-functional collaboration while making a direct impact on the organization's success.
Here's a General Overview of What You'll Be Doing:
  • Contact customers regarding outstanding balances through both phone and email communications
  • Manage inbound customer inquiries related to account status, invoices, and payments
  • Research, reconcile, and resolve account discrepancies and payment issues
  • Review customer accounts and proactively follow up on past-due invoices
  • Maintain accurate documentation of account activity and collection efforts
  • Submit and manage invoices through customer portals such as Ariba, IPP, Coupa, and similar systems
  • Collaborate with internal departments to investigate and resolve billing concerns
  • Support cash flow objectives through effective collections and account management practices
  • Build and maintain positive relationships with both customers and internal business partners
  • Consistently manage a high volume of customer interactions while maintaining attention to detail

What We're Looking For:
  • 1-3 years of experience in Accounts Receivable, Collections, Customer Service, Finance, Accounting, or a related field
  • High School Diploma or GED required
  • Experience communicating with customers to resolve outstanding balances and payment concerns
  • Strong verbal and written communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Demonstrated attention to detail and strong organizational skills
  • Working knowledge of accounts receivable processes, invoicing, and payment terms
  • Proficiency in Microsoft Office 365, including Outlook and Excel
  • Strong problem-solving skills and ability to research account discrepancies
  • A customer-focused mindset with a professional and collaborative approach
  • Self-motivated, dependable, and results-driven

It Would Also Be Nice to Have:
  • Associate degree in Accounting, Finance, Business Administration, or a related field
  • Experience with Salesforce, ERP systems, CRM platforms, or accounting software
  • Experience with B2B collections and proforma invoicing
  • Experience working with customer invoicing portals such as Ariba, IPP, Coupa, or similar platforms
  • Previous experience supporting high-volume collections or accounts receivable operations

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance seeking a job opportunity at National Business Furniture or if you need reasonable accommodation with the application process, please call (800) 558-1010 or contact us at HR@NBF.com.

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