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Collections Customer Service Jobs (NOW HIRING)

DRB-40 LLC

Collections Specialist

West Seneca, NY

$80K/yr

If you have experience in collections, customer service, call centers, banking, or sales, we?d love to talk with you. Compensation & Earning Potential * Starting at $16.00+/hour (based on experience)

DRB-40 LLC

Collections Specialist

West Seneca, NY

$35K - $80K/yr

If you have experience in collections, customer service, call centers, banking, or sales, we'd love to talk with you. Compensation & Earning Potential * Starting at $16.00+/hour (based on experience)

Byrider

Collections Specialist

Appleton, WI · On-site

$50K - $70K/yr

Collections, customer service, customer retention * Assist with lending/credit origination * Help ensure branch compliance * Demonstrate a high level of customer service * Work with consumer finance ...

Byrider

Collections Specialist

Appleton, WI · On-site

$50K - $70K/yr

Collections, customer service, customer retention * Assist with lending/credit origination * Help ensure branch compliance * Demonstrate a high level of customer service * Work with consumer finance ...

Customer Service

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Servicing - Customer Advocate

Auburn Hills, MI · On-site

$16 - $22.85/hr

Collections Specialist * Delinquency * Mortgage Operations * Customer Service * Loan Servicing * Loss Mitigation * Foreclosure Prevention * Bankruptcy * Payment Arrangements * Reinstatement * Promise ...

Customer Service

Be Seen First

Servicing - Customer Advocate

Auburn Hills, MI · On-site

$16 - $22.85/hr

Collections Specialist * Delinquency * Mortgage Operations * Customer Service * Loan Servicing * Loss Mitigation * Foreclosure Prevention * Bankruptcy * Payment Arrangements * Reinstatement * Promise ...

Local Finance

Customer Service Rep.

Opelika, AL · On-site

$13.75 - $18.75/hr

Previous finance / credit and collections experience - not required but a plus Education equivalent ... customer service, finance, banking, credit, and or management A positive attitude every day ...

BCForward

Collections Specialist

New Castle, DE · On-site

$41K - $41K/yr

Provide customer service, respond to inquiries, deliver accurate information, and address concerns ... Proficiency with collections software, CRM systems, and Microsoft Office Suite. * Familiarity with ...

New

Local Finance

Customer Service Rep.

Opelika, AL · On-site

$13.75 - $18.75/hr

... collections • Collecting past due payments for current clients for credit and collection purposes Job Responsibilities The Customer Service Representative will assist the Branch Manager with ...

Byrider

Collections Account Manager

Madison, WI · On-site

$50K - $70K/yr

Collections, customer service, customer retention * Assist with lending/credit origination * Help ensure branch compliance * Demonstrate a high level of customer service * Work with consumer finance ...

Byrider

Collections Account Manager

Madison, WI · On-site

$50K - $70K/yr

Collections, customer service, customer retention * Assist with lending/credit origination * Help ensure branch compliance * Demonstrate a high level of customer service * Work with consumer finance ...

Byrider

Collections Account Manager

Madison, WI · On-site

$50K - $70K/yr

Collections, customer service, customer retention * Assist with lending/credit origination * Help ensure branch compliance * Demonstrate a high level of customer service * Work with consumer finance ...

Thelen Auto Group

Collections Specialist

Saginaw, MI · On-site

$17.25 - $23.25/hr

Collections Specialist - TNT Financial Inc. Position Type: Full-Time (40 Hours per Week ... The ideal candidate will have strong customer service skills, the ability to multitask in a fast ...

Thelen Auto Group

Collections Specialist

Bay City, MI · On-site

$17.25 - $23.25/hr

Collections Specialist - TNT Financial Inc. Position Type: Full-Time (40 Hours per Week ... The ideal candidate will have strong customer service skills, the ability to multitask in a fast ...

TNT-Fast Finance

Collections Specialist

Bay City, MI

$17.25 - $23.25/hr

Collections Specialist - TNT Financial Inc. Position Type: Full-Time (40 Hours per Week ... The ideal candidate will have strong customer service skills, the ability to multitask in a fast ...

Thelen Auto Group

Collections Specialist

Saginaw, MI · On-site

$17.25 - $23.25/hr

Collections Specialist - TNT Financial Inc. Position Type: Full-Time (40 Hours per Week ... The ideal candidate will have strong customer service skills, the ability to multitask in a fast ...

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Collections Customer Service information

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How much do collections customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for collections customer service in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What is a collections customer service representative?

Collections Customer Service representatives are professionals who work with customers to address overdue accounts and assist them in resolving outstanding debts. Their role involves contacting customers, discussing payment options, answering questions about account balances, and helping to set up payment plans. They also ensure that all collection practices follow legal and company guidelines while maintaining a positive and respectful relationship with customers. Strong communication, negotiation, and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a collections customer service representative?

To thrive as a Collections Customer Service Representative, you need strong communication skills, negotiation abilities, and a basic understanding of finance, typically supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and telephony tools is commonly required. Patience, resilience, and problem-solving skills set top performers apart when dealing with challenging customer interactions. These capabilities are vital for recovering outstanding debts while maintaining positive customer relationships and adhering to compliance standards.

What are some common challenges faced by collections customer service representatives, and how can they be managed effectively?

Collections Customer Service representatives often encounter challenges such as handling difficult or distressed customers, negotiating payment arrangements, and maintaining compliance with regulations. Effective communication skills, empathy, and patience are vital for navigating these situations while still meeting collection goals. Many organizations provide training and ongoing support to help representatives manage stress and stay updated on best practices. Collaborating closely with team members and supervisors can also help in finding solutions to complex cases.

What is the difference between Collections Customer Service vs Collections Specialist?

AspectCollections Customer ServiceCollections Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; some roles may prefer related certifications
Work EnvironmentCall centers, customer service departmentsCollections agencies, finance departments
Employer & IndustryFinancial institutions, debt collection companiesBanking, credit companies, debt recovery firms
Primary FocusAssisting customers, resolving billing issuesRecovering overdue payments, managing accounts

Collections Customer Service roles focus on assisting customers with billing inquiries and resolving issues, emphasizing communication skills. Collections Specialists concentrate on recovering overdue payments and managing delinquent accounts, often requiring more targeted debt recovery knowledge. Both roles are vital in the finance industry but differ in responsibilities and skill emphasis.

Is working in collections customer service a good job?

Collections customer service involves contacting customers to recover overdue payments, requiring strong communication and negotiation skills. The job can offer steady employment and opportunities for advancement, but it may also involve handling difficult interactions and working under pressure. Compensation varies by employer and location, and some roles may require familiarity with specific software or industry regulations.

What is collection in customer service?

In collections customer service, the role involves contacting customers to recover overdue payments on accounts or loans. It requires communication skills, knowledge of debt recovery processes, and often the use of specialized software to track and manage accounts. The goal is to resolve outstanding balances while maintaining positive customer relationships.
More about Collections Customer Service jobs

What states have the most Collections Customer Service jobs?

States with the most job openings for Collections Customer Service jobs include:

What job categories do people searching Collections Customer Service jobs look for?

The top searched job categories for Collections Customer Service jobs are:

Collections Customer Service jobs near you
Infographic showing various Collections Customer Service job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,910 per year, or $19.7 per hour.

Collections Specialist

DRB-40 LLC

West Seneca, NY

$80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Account Resolution Specialist (Customer-Focused Collections)

Company: DRB-40, LLC
Location: West Seneca, NY (On-Site)
Job Type: Full-Time
Schedule: Monday?Friday, Day Shift (No Weekends)

Help People Find Financial Solutions ? While Growing Your Career

DRB-40, LLC is expanding our team and looking for motivated individuals to help customers resolve outstanding accounts with professionalism and empathy.

This is not a traditional ?high-pressure collections? role ? we focus on problem-solving, respectful communication, and realistic solutions for customers.

If you have experience in collections, customer service, call centers, banking, or sales, we?d love to talk with you.

Compensation & Earning Potential

  • Starting at $16.00+/hour (based on experience)
  • Uncapped monthly bonus opportunities
  • Realistic earning potential: $35,000 ? $80,000+ annually
  • Consistent account volume to support your success

What You?ll Do

  • Speak with customers to understand their situation and help resolve accounts
  • Set up manageable payment plans and settlements
  • Use problem-solving skills to create positive outcomes
  • Maintain accurate and compliant account notes
  • Work toward achievable individual and team goals

What We?re Looking For

  • Experience in collections, customer service, call center, banking, or sales preferred
  • Strong communication and listening skills
  • Ability to handle conversations with professionalism and empathy
  • Goal-oriented mindset with a positive attitude
  • Basic computer skills

Collection experience and knowledge of FDCPA are a plus ? but not required for the right candidate.

Why Join DRB-40?

  • No weekends ? ever
  • Supportive team environment (not a boiler-room culture)
  • Paid training and ongoing coaching
  • Medical, dental, and vision insurance
  • 401(k) 
  • Paid time off
  • Employee referral program
  • Monthly bonuses, incentives & team contests
  • Opportunities to grow into leadership, training, or QA roles

What Makes This Role Different

We understand this industry can be challenging ? that?s why we focus on:

  • Respectful, solution-based conversations
  • Realistic performance expectations
  • A team-first culture that supports long-term success

DRB-40, LLC is an equal opportunity employer committed to building a respectful, inclusive, and high-performing workplace.