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Collections Customer Service Jobs (NOW HIRING)

Byrider

Collections Account Manager

Madison, WI · On-site

$50K - $70K/yr

Collections, customer service, customer retention * Assist with lending/credit origination * Help ensure branch compliance * Demonstrate a high level of customer service * Work with consumer finance ...

Byrider

Collections Account Manager

Madison, WI · On-site

$50K - $70K/yr

Collections, customer service, customer retention * Assist with lending/credit origination * Help ensure branch compliance * Demonstrate a high level of customer service * Work with consumer finance ...

GHJ

Collections Accounting Associate

Buford, GA · On-site

$20 - $22/hr

This role is ideal for someone who enjoys balancing collections, customer service, and accounting support in a fast-paced environment. Responsibilities: • Make 40-60 outbound calls daily regarding ...

GHJ

Collections Accounting Associate

Buford, GA · On-site

$16 - $22/hr

This role is ideal for someone who enjoys balancing collections, customer service, and accounting support in a fast-paced environment. Responsibilities: • Make 40-60 outbound calls daily regarding ...

GHJ

Collections Accounting Associate

Buford, GA · On-site

$20 - $22/hr

This role is ideal for someone who enjoys balancing collections, customer service, and accounting support in a fast-paced environment. Responsibilities: Make 40-60 outbound calls daily regarding ...

Local Finance

Customer Service Rep.

Opelika, AL · On-site

$13.75 - $18.75/hr

Previous finance / credit and collections experience - not required but a plus Education equivalent ... customer service, finance, banking, credit, and or management A positive attitude every day ...

Local Finance

Customer Service Rep.

Opelika, AL · On-site

$13.75 - $18.75/hr

... collections • Collecting past due payments for current clients for credit and collection purposes Job Responsibilities The Customer Service Representative will assist the Branch Manager with ...

Radius Global Solutions LLC

Collections Agent

Ramsey, NJ · On-site

$15 - $18/hr

Previous collections, customer service, sales, or telemarketing experience required. * Regular attendance and adherence to a set schedule required, which includes breaks and lunches. * Strong oral ...

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How much do collections customer service jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for collections customer service in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What is the difference between Collections Customer Service vs Collections Specialist?

AspectCollections Customer ServiceCollections Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; some roles may prefer related certifications
Work EnvironmentCall centers, customer service departmentsCollections agencies, finance departments
Employer & IndustryFinancial institutions, debt collection companiesBanking, credit companies, debt recovery firms
Primary FocusAssisting customers, resolving billing issuesRecovering overdue payments, managing accounts

Collections Customer Service roles focus on assisting customers with billing inquiries and resolving issues, emphasizing communication skills. Collections Specialists concentrate on recovering overdue payments and managing delinquent accounts, often requiring more targeted debt recovery knowledge. Both roles are vital in the finance industry but differ in responsibilities and skill emphasis.

What are some common challenges faced by Collections Customer Service representatives, and how can they be managed effectively?

Collections Customer Service representatives often encounter challenges such as handling difficult or distressed customers, negotiating payment arrangements, and maintaining compliance with regulations. Effective communication skills, empathy, and patience are vital for navigating these situations while still meeting collection goals. Many organizations provide training and ongoing support to help representatives manage stress and stay updated on best practices. Collaborating closely with team members and supervisors can also help in finding solutions to complex cases.

What are Collections Customer Service representatives?

Collections Customer Service representatives are professionals who work with customers to address overdue accounts and assist them in resolving outstanding debts. Their role involves contacting customers, discussing payment options, answering questions about account balances, and helping to set up payment plans. They also ensure that all collection practices follow legal and company guidelines while maintaining a positive and respectful relationship with customers. Strong communication, negotiation, and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a Collections Customer Service Representative, and why are they important?

To thrive as a Collections Customer Service Representative, you need strong communication skills, negotiation abilities, and a basic understanding of finance, typically supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and telephony tools is commonly required. Patience, resilience, and problem-solving skills set top performers apart when dealing with challenging customer interactions. These capabilities are vital for recovering outstanding debts while maintaining positive customer relationships and adhering to compliance standards.
More about Collections Customer Service jobs
What states have the most Collections Customer Service jobs? States with the most job openings for Collections Customer Service jobs include:
What job categories do people searching Collections Customer Service jobs look for? The top searched job categories for Collections Customer Service jobs are:
Collections Customer Service jobs near you
Infographic showing various Collections Customer Service job openings in the United States as of May 2026, with employment types broken down into 40% Full Time, 20% Temporary, and 40% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,910 per year, or $19.7 per hour.

Collections Account Manager

Byrider

Madison, WI • On-site

$50K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

Byrider - 5234 High Crossing Blvd, Madison, WI 53718

Collections Account Manager  (Consumer Finance)       

New ownership! Immediate hire! Last position to complete our team. Open to all backgrounds and work history.

Would you enjoy earning great pay while helping customers with an industry-leading credit program?

Growing national automotive consumer finance company! Collections Account Manager career opportunity!

Rewards for Collections Account Manager:                  

  • Annual compensation: ~$50,000.00 - $70,000.00
  • Hourly pay + monthly bonus
  • Full benefits- Health, Dental, Vision, PTO, 401k
  • Career growth to Manager or Specialist
  • Industry-best customer program
  • 36 years in business
  • Growing national company    

 Responsibilities for Collections Account Manager:                

  • Collections, customer service, customer retention
  • Assist with lending/credit origination  
  • Help ensure branch compliance  
  • Demonstrate a high level of customer service 
  • Work with consumer finance software
  • Attend ongoing training classes      

Hours for Collections Account Manager:                

  • Full-time (40 hours)
  • 100% onsite
  • No Sundays
  • Work most Saturdays (shorter day) with a weekday off
  • Location hours: Monday - Friday 9-7, Sat 9-4
  • Shifts will vary
  • Overtime as needed with OT pay

Requirements for Collections Account Manager:                

  • 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, sales, or related experience
  • Good communication, computer & customer service skills
  • Able to work the hours listed & 100% onsite
  • Able to pass a background check  

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