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Collections Customer Service Jobs in Texas (NOW HIRING)

TEKsystems

Collections Customer Service Rep

Grand Prairie, TX

$18.50 - $23.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Any "heavy" collections activity goes to another department. Customer Care Representative • ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

Bracane Company

Bilingual Collections Specialist

Dallas, TX · On-site

$50K - $65K/yr

  • Medical

  • Vision

  • Retirement

  • PTO

This role is ideal for someone who has experience in collections, customer service, or legal billing and enjoys building positive relationships with clients. Responsibilities * Contact clients ...

MCI Careers

Bilingual Collections Representative

Dallas, TX · On-site

$17 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... As a Bilingual Collections Representative , you'll manage inbound and outbound calls, apply proven ...

MCI Careers

Bilingual Collections Representative

Dallas, TX · On-site

$15.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... As a Bilingual Collections Representative , you'll manage inbound and outbound calls, apply proven ...

MCI Careers

Bilingual Collections Representative

Dallas, TX · On-site

$17 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... As a Bilingual Collections Representative , you'll manage inbound and outbound calls, apply proven ...

MCI Careers

Call Center Collections Representative

Dallas, TX · On-site

$15.25 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Previous experience in collections, customer service, or call center environments preferred ABOUT ...

MCI Careers

Call Center Collections Representative

Killeen, TX · On-site

$14.25 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Previous experience in collections, customer service, or call center environments preferred ABOUT ...

ValorVIP

Collections Representative (Experienced)

Dallas, TX

$16.75 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Prior experience in contact center roles such as collections, customer service, tech support, sales ...

ValorVIP

Collections Representative (Experienced)

Dallas, TX · On-site

$13.10 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Prior experience in contact center roles such as collections, customer service, tech support, sales ...

MCI Careers

Contact Center Collections Representative

Killeen, TX · On-site

$14.25 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We're hiring a results-driven Collections Representative to join our dynamic BPO contact center

MCI Careers

Contact Center Collections Representative

Dallas, TX · On-site

$15.25 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We're hiring a results-driven Collections Representative to join our dynamic BPO contact center

MCI Careers

Collections Representative (Experienced)

Dallas, TX · On-site

$13.10 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Prior experience in contact center roles such as collections, customer service, tech support, sales ...

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Showing results 1-20

All JobsCollections Customer Service JobsCollections Customer Service Jobs in Texas

Collections Customer Service information

See Texas salary details

$10

$18

$27

How much do collections customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for collections customer service in Texas is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.14 per hour, depending on experience, location, and employer.

What is the difference between Collections Customer Service vs Collections Specialist?

AspectCollections Customer ServiceCollections Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; some roles may prefer related certifications
Work EnvironmentCall centers, customer service departmentsCollections agencies, finance departments
Employer & IndustryFinancial institutions, debt collection companiesBanking, credit companies, debt recovery firms
Primary FocusAssisting customers, resolving billing issuesRecovering overdue payments, managing accounts

Collections Customer Service roles focus on assisting customers with billing inquiries and resolving issues, emphasizing communication skills. Collections Specialists concentrate on recovering overdue payments and managing delinquent accounts, often requiring more targeted debt recovery knowledge. Both roles are vital in the finance industry but differ in responsibilities and skill emphasis.

What are some common challenges faced by collections customer service representatives, and how can they be managed effectively?

Collections Customer Service representatives often encounter challenges such as handling difficult or distressed customers, negotiating payment arrangements, and maintaining compliance with regulations. Effective communication skills, empathy, and patience are vital for navigating these situations while still meeting collection goals. Many organizations provide training and ongoing support to help representatives manage stress and stay updated on best practices. Collaborating closely with team members and supervisors can also help in finding solutions to complex cases.

What is a collections customer service representative?

Collections Customer Service representatives are professionals who work with customers to address overdue accounts and assist them in resolving outstanding debts. Their role involves contacting customers, discussing payment options, answering questions about account balances, and helping to set up payment plans. They also ensure that all collection practices follow legal and company guidelines while maintaining a positive and respectful relationship with customers. Strong communication, negotiation, and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a collections customer service representative?

To thrive as a Collections Customer Service Representative, you need strong communication skills, negotiation abilities, and a basic understanding of finance, typically supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and telephony tools is commonly required. Patience, resilience, and problem-solving skills set top performers apart when dealing with challenging customer interactions. These capabilities are vital for recovering outstanding debts while maintaining positive customer relationships and adhering to compliance standards.

Is working in collections customer service a good job?

Collections customer service involves contacting customers to recover overdue payments, requiring strong communication and negotiation skills. The job can offer steady employment and opportunities for advancement, but it may involve high-pressure interactions and sometimes challenging customer responses.
Collections Customer Service jobs near you
Infographic showing various Collections Customer Service job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,114 per year, or $18.3 per hour.

Collections Customer Service Representative

Alorica

San Antonio, TX • On-site

$15/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Alorica rating

5.5

Company rating: 5.5 out of 10

Based on 188 frontline employees who took The Breakroom Quiz

45th of 71 rated call and contact centers

Job description


Collections Customer Service Representative
Location: 10940 Laureate Dr, Building 1000, Suite 1900, San Antonio, TX, 78249
Employment Type: Full-time, $15/hr
Supporting: Inbound/Outbound Collections
About Us
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
Here's What the Job Really Looks Like
You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.
How You'll Make an Impact
  • Deliver a positive, supportive experience for every customer by actively listening, showing empathy, and resolving issues efficiently
  • Use strong communication and problem-solving skills to understand customer needs and guide them to clear, effective solutions
  • Manage multiple systems and tools while assisting customers, ensuring accuracy and attention to detail in every interaction
  • Thrive in a fast-paced environment by handling a high volume of calls or cases while maintaining quality and professionalism
  • Apply your customer service or sales experience to build trust, create meaningful interactions, and drive positive outcomes
  • Continuously learn and adapt to improve performance, contribute to team success, and enhance the overall customer experience

Qualifications
What'll Set You Up for Success
Required:
  • High school diploma or GED
  • 6+ months of customer service or collections experience preferred
  • Strong communication and customer service skills, including active listening, empathy, and problem-solving
  • Able to clearly document customer issues with accuracy and attention to detail
  • Comfortable multitasking across systems while assisting customers
  • Able to handle a high volume of work, including back-to-back calls or cases
  • Basic knowledge of Microsoft Office

For Internal Candidates:
  • Must not be on any corrective action or performance plans
  • Must have held your current position for 6+ months
  • Must have relevant industry/program experience

Location Note: We're currently hiring for this position in San Antonio, TX.
Why Alorica?
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day.
What We Offer:
  • Health, dental, and vision coverage with HSA options
  • Paid time off
  • Flexible pay options: daily or weekly pay
  • 401(k) retirement plan
  • Leadership development programs designed to support career growth and advancement
  • Professional and personal development through open-access courses via Alorica Academy
  • Paid training and tuition reimbursement
  • Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
  • Employee assistance program for personal and professional support
  • Additional voluntary benefits to meet your individual needs
  • Performance-based credits redeemable at the onsite eatery
  • Onsite dining options, including grab-and-go meals and beverages
  • Comfortable second-floor lounge with soft seating and quiet spaces
  • Dedicated lactation and prayer room for comfort and privacy
  • 24/7 on-site security
  • Free on-site parking
  • Business casual dress code for a polished yet comfortable work style

Our Values
Bold - We challenge conventions and take smart risks
Relentless - We deliver results, no matter what it takes
Connected - We work as One Alorica because we're stronger together
True - We show up as our authentic selves, every single day
Ready to Join Us?
If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.
Apply Today!
Equal Opportunity Employer - Veterans/Disabled
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
#AloricaJobs #CallCenter #CustomerServiceJobs

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