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Collections Customer Service Jobs in Texas (NOW HIRING)

ARROW MIRROR & GLASS INC

Customer Service

Georgetown, TX

$14.75 - $20.25/hr

Knowledge of Excel, scheduling, invoicing, and collections a plus. Experience in the glass industry, construction industry or service/trade industries. Customer service preferred but not required.

Mustang Cat

Collections Specialist

Houston, TX · On-site

$20 - $26/hr

Deliver top-tier customer service during all collections interactions * Ensure timely payments in a high-volume, performance-driven environment * Process refunds and small balance write-offs

ARROW MIRROR & GLASS INC

Customer Service

La Porte, TX · On-site

$15 - $20.50/hr

Customer Service Representative Lohman (228 N 8th St. La Porte TX 77571) Lohman Glass, a division ... Knowledge of Excel, scheduling, invoicing, and collections a plus. Experience in the glass industry ...

ValorVIP

Call Center Collections Representative

Dallas, TX · On-site

$15.25 - $19.75/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Previous experience in collections, customer service, or call center environments preferred ...

MCI Careers

Customer Service Agent

Killeen, TX · On-site

$14/hr

... Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and ...

MCI Careers

Customer Service Agent

Killeen, TX · On-site

$14/hr

... Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and ...

MCI Careers

Call CenterCollections Representative

Dallas, TX · On-site

$15.25 - $19.75/hr

Previous experience in collections, customer service, or call center environments preferred ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating ...

MCI Careers

Customer Service Agent

Killeen, TX · On-site

$14.25 - $19/hr

... Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and ...

MCI Careers

Call CenterCollections Representative

Dallas, TX · On-site

$15.25 - $19.75/hr

Previous experience in collections, customer service, or call center environments preferred MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions ...

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All JobsCollections Customer Service JobsCollections Customer Service Jobs in Texas

Collections Customer Service information

See Texas salary details

$10

$18

$27

How much do collections customer service jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for collections customer service in Texas is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.14 per hour, depending on experience, location, and employer.

What is a collections customer service representative?

Collections Customer Service representatives are professionals who work with customers to address overdue accounts and assist them in resolving outstanding debts. Their role involves contacting customers, discussing payment options, answering questions about account balances, and helping to set up payment plans. They also ensure that all collection practices follow legal and company guidelines while maintaining a positive and respectful relationship with customers. Strong communication, negotiation, and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a collections customer service representative?

To thrive as a Collections Customer Service Representative, you need strong communication skills, negotiation abilities, and a basic understanding of finance, typically supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and telephony tools is commonly required. Patience, resilience, and problem-solving skills set top performers apart when dealing with challenging customer interactions. These capabilities are vital for recovering outstanding debts while maintaining positive customer relationships and adhering to compliance standards.

What are some common challenges faced by collections customer service representatives, and how can they be managed effectively?

Collections Customer Service representatives often encounter challenges such as handling difficult or distressed customers, negotiating payment arrangements, and maintaining compliance with regulations. Effective communication skills, empathy, and patience are vital for navigating these situations while still meeting collection goals. Many organizations provide training and ongoing support to help representatives manage stress and stay updated on best practices. Collaborating closely with team members and supervisors can also help in finding solutions to complex cases.

What is the difference between Collections Customer Service vs Collections Specialist?

AspectCollections Customer ServiceCollections Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; some roles may prefer related certifications
Work EnvironmentCall centers, customer service departmentsCollections agencies, finance departments
Employer & IndustryFinancial institutions, debt collection companiesBanking, credit companies, debt recovery firms
Primary FocusAssisting customers, resolving billing issuesRecovering overdue payments, managing accounts

Collections Customer Service roles focus on assisting customers with billing inquiries and resolving issues, emphasizing communication skills. Collections Specialists concentrate on recovering overdue payments and managing delinquent accounts, often requiring more targeted debt recovery knowledge. Both roles are vital in the finance industry but differ in responsibilities and skill emphasis.

Is working in collections customer service a good job?

Collections customer service involves contacting customers to recover overdue payments, requiring strong communication and negotiation skills. The job can offer steady employment and opportunities for advancement, but it may also involve handling difficult interactions and working under pressure. Compensation varies by employer and location, and some roles may require familiarity with specific software or industry regulations.

What is collection in customer service?

In collections customer service, the role involves contacting customers to recover overdue payments on accounts or loans. It requires communication skills, knowledge of debt recovery processes, and often the use of specialized software to track and manage accounts. The goal is to resolve outstanding balances while maintaining positive customer relationships.

What are popular job titles related to Collections Customer Service jobs in Texas?

For Collections Customer Service jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Collections Customer Service jobs in Texas look for?

The top searched job categories for Collections Customer Service jobs in Texas are:

Collections Customer Service jobs near you
Infographic showing various Collections Customer Service job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,114 per year, or $18.3 per hour.

Customer Service

ARROW MIRROR & GLASS INC

Georgetown, TX

$14.75 - $20.25/hr

Full-time

Posted 17 days ago

Job description

Thermotec Glass dba Arrow Glass Industries in Austin, TX, a residential, multi-family, and commercial glass company, is in search of a Customer Service Representative. Must be able to multi-task, with attention to detail in an environment of changing deadlines and priorities, act as a liaison, provide product and services information and provide excellent customer service with professionalism, accuracy, and efficiency. Assist customers before, during and after a sale.

The candidate should be able to work in a fast-paced environment and can remain patient and professional when working with customers.
Must have excellent verbal and written communication skills. Knowledge of Excel, scheduling, invoicing, and collections a plus.
Experience in the glass industry, construction industry or service/trade industries.
Customer service preferred but not required. 
Must pass a background check and drug test. Serious inquiries need only apply.
Schedule: Mon- Fri 8am-5pm
Starting Pay: DOE
 

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