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Collections Customer Service Jobs in Texas (NOW HIRING)

ARROW MIRROR & GLASS INC

Customer Service

Lewisville, TX · On-site

$14.75 - $20/hr

Knowledge of Excel, scheduling, invoicing, and collections a plus. Experience in the glass industry, construction industry or service/trade industries. Customer service preferred but not required.

ARROW MIRROR & GLASS INC

Customer Service

Garland, TX

$15.75 - $21.25/hr

Knowledge of Excel, scheduling, invoicing, and collections a plus. Experience in the glass industry, construction industry or service/trade industries. Customer service preferred but not required.

Robert Half

Collections Specialist

Sugar Land, TX · On-site

$21 - $26/hr

The ideal candidate will bring a strong customer service mindset, collections experience, and the ability to handle sensitive financial conversations with professionalism and empathy. Key ...

New

MCI Careers

Customer Service Agent

Killeen, TX

$14/hr

... Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and ...

ARROW MIRROR & GLASS INC

Customer Service

La Porte, TX

$15 - $20.50/hr

Customer Service Representative Lohman (228 N 8th St. La Porte TX 77571) Lohman Glass, a division ... Knowledge of Excel, scheduling, invoicing, and collections a plus. Experience in the glass industry ...

MCI Careers

Customer Service Agent

Killeen, TX · On-site

$14/hr

... Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and ...

MCI Careers

Customer Service Agent

Killeen, TX · On-site

$14.25 - $19/hr

... Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and ...

SolarAccess Energy

Customer Service Specialist

Houston, TX · Remote

$16.25 - $21.50/hr

SolarAccess Energy serves that belief by offering its customers financial asset management, account services, billing and collections, fleet management, and customer support to third-party asset ...

SolarAccess Energy

Customer Service Specialist

Houston, TX · On-site

$16.25 - $21.50/hr

SolarAccess Energy serves that belief by offering its customers financial asset management, account services, billing and collections, fleet management, and customer support to third-party asset ...

BSI Financial

AVP of Customer Care & Collections

Irving, TX · On-site

$16.25 - $21.50/hr

Lead all customer service functions including inbound/outbound servicing, borrower inquiries ... Collections & Delinquency Management * Direct collections strategies for early-stage and late-stage ...

Kelly Services

Collections Specialist

El Paso, TX

$17.50/hr

Temp-to-Hire Are you skilled at providing excellent customer service in an office setting? Kelly Services is hiring a motivated Collections Specialist for our team in El Paso, TX! In this role, you ...

Credence Global Solutions

Be Seen First

Customer Solutions Associate (Collections)

Richardson, TX · On-site

$16 - $17/hr

Credence is a dynamic and growing financial services company based in the Dallas/Galleria area. We ... collections and customer service who are looking to advance their careers in a supportive and ...

Check N Title Loans

Be Seen First

Customer Service Representative

Arlington, TX · On-site

$14 - $15/hr

This role combines customer service, sales, underwriting, and collections. You will be the primary point of contact for customers seeking financial solutions, while also managing account follow-ups ...

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All JobsCollections Customer Service JobsCollections Customer Service Jobs in Texas

Collections Customer Service information

See Texas salary details

$10

$18

$27

How much do collections customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for collections customer service in Texas is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.14 per hour, depending on experience, location, and employer.

What is a collections customer service representative?

Collections Customer Service representatives are professionals who work with customers to address overdue accounts and assist them in resolving outstanding debts. Their role involves contacting customers, discussing payment options, answering questions about account balances, and helping to set up payment plans. They also ensure that all collection practices follow legal and company guidelines while maintaining a positive and respectful relationship with customers. Strong communication, negotiation, and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a collections customer service representative?

To thrive as a Collections Customer Service Representative, you need strong communication skills, negotiation abilities, and a basic understanding of finance, typically supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and telephony tools is commonly required. Patience, resilience, and problem-solving skills set top performers apart when dealing with challenging customer interactions. These capabilities are vital for recovering outstanding debts while maintaining positive customer relationships and adhering to compliance standards.

What are some common challenges faced by collections customer service representatives, and how can they be managed effectively?

Collections Customer Service representatives often encounter challenges such as handling difficult or distressed customers, negotiating payment arrangements, and maintaining compliance with regulations. Effective communication skills, empathy, and patience are vital for navigating these situations while still meeting collection goals. Many organizations provide training and ongoing support to help representatives manage stress and stay updated on best practices. Collaborating closely with team members and supervisors can also help in finding solutions to complex cases.

What is the difference between Collections Customer Service vs Collections Specialist?

AspectCollections Customer ServiceCollections Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; some roles may prefer related certifications
Work EnvironmentCall centers, customer service departmentsCollections agencies, finance departments
Employer & IndustryFinancial institutions, debt collection companiesBanking, credit companies, debt recovery firms
Primary FocusAssisting customers, resolving billing issuesRecovering overdue payments, managing accounts

Collections Customer Service roles focus on assisting customers with billing inquiries and resolving issues, emphasizing communication skills. Collections Specialists concentrate on recovering overdue payments and managing delinquent accounts, often requiring more targeted debt recovery knowledge. Both roles are vital in the finance industry but differ in responsibilities and skill emphasis.

Is working in collections customer service a good job?

Collections customer service involves contacting customers to recover overdue payments, requiring strong communication and negotiation skills. The job can offer steady employment and opportunities for advancement, but it may involve high-pressure interactions and sometimes challenging customer responses.
Collections Customer Service jobs near you
Infographic showing various Collections Customer Service job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,114 per year, or $18.3 per hour.

Customer Service

ARROW MIRROR & GLASS INC

Lewisville, TX • On-site

$14.75 - $20/hr

Full-time

Re-posted yesterday

Job description

Arrow Glass Industries in Lewisville, TX, a residential, multi-family, and commercial glass company, is in search of a Customer Service Representative. Must be able to multi-task, with attention to detail in an environment of changing deadlines and priorities, act as a liaison, provide product and services information and provide excellent customer service with professionalism, accuracy, and efficiency. Assist customers before, during and after a sale. The candidate should be able to work in a fast-paced environment and can remain patient and professional when working with customers.

Must have excellent verbal and written communication skills. Knowledge of Excel, scheduling, invoicing, and collections a plus.

Experience in the glass industry, construction industry or service/trade industries.

Customer service preferred but not required.

Spanish a plus

Must pass a background check and drug test. Serious inquiries need only apply.

Schedule: Mon- Fri 8am-5pm

Starting Pay: DOE

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