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Collections Customer Service Jobs in Illinois (NOW HIRING)

Brilliant Financial Staffing - IL

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Collections Specialist

Addison, IL · On-site

$27 - $30/hr

Collections Specialist Location: Addison, IL Pay Range: $27/HR-$30/HR (Depending on Skills and ... Strong communication and customer service skills with the ability to balance firmness and empathy

Brilliant Financial Staffing - IL

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Credit & Collections Specialist

Schaumburg, IL · On-site

$25 - $28/hr

Provide customer service and assistance regarding billing and collection matters. * Follow up with ... Collections Experience * Willing to pick up the phone and make outgoing calls * Microsoft Excel ...

Morris Hospital

COLLECTIONS SPECIALIST

Morris, IL · On-site

$18.90 - $28.35/hr

The Collections Specialist provides customer service regarding collection issues, process payer and customer refunds, process and review account adjustments, resolve client discrepancies and short ...

US Multimodal Group

Collections Representative

Orland Park, IL · On-site

$16.75 - $21.75/hr

Job Summary The Collections Representative is responsible for contacting customers regarding past ... Collaborate with sales, customer service, and accounting teams to resolve account issues. * Process ...

Morris Hospital

COLLECTIONS SPECIALIST

Morris, IL

$18 - $24.25/hr

The Collections Specialist provides customer service regarding collection issues, process payer and customer refunds, process and review account adjustments, resolve client discrepancies and short ...

Brilliant Financial Staffing - IL

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Collections Specialist

Addison, IL · On-site

$26 - $30/hr

Seeking an experienced Collections Specialist with strong communication, problem-solving, and ... Strong negotiation, problem-solving, and customer service skills Company Description Brilliant is ...

Vantive

Customer Service Specialist

Deerfield, IL · Remote

$44K - $60K/yr

This role balances service quality and cost while meeting or exceeding key performance indicators ... Collections, Customer Master, Sales Representatives, and other departments. WHAT WE OFFER FROM DAY ...

New

Reveal Brainspace

Collections Specialist

Chicago, IL · Hybrid

$51K - $60K/yr

This role requires a blend of analytical skills, customer service expertise, and familiarity with financial software to ensure efficient collections and accurate account management. This role follows ...

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All JobsCollections Customer Service JobsCollections Customer Service Jobs in Illinois

Collections Customer Service information

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$28

How much do collections customer service jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for collections customer service in Illinois is $19.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $20.96 per hour, depending on experience, location, and employer.

What is a collections customer service representative?

Collections Customer Service representatives are professionals who work with customers to address overdue accounts and assist them in resolving outstanding debts. Their role involves contacting customers, discussing payment options, answering questions about account balances, and helping to set up payment plans. They also ensure that all collection practices follow legal and company guidelines while maintaining a positive and respectful relationship with customers. Strong communication, negotiation, and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a collections customer service representative?

To thrive as a Collections Customer Service Representative, you need strong communication skills, negotiation abilities, and a basic understanding of finance, typically supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and telephony tools is commonly required. Patience, resilience, and problem-solving skills set top performers apart when dealing with challenging customer interactions. These capabilities are vital for recovering outstanding debts while maintaining positive customer relationships and adhering to compliance standards.

What are some common challenges faced by collections customer service representatives, and how can they be managed effectively?

Collections Customer Service representatives often encounter challenges such as handling difficult or distressed customers, negotiating payment arrangements, and maintaining compliance with regulations. Effective communication skills, empathy, and patience are vital for navigating these situations while still meeting collection goals. Many organizations provide training and ongoing support to help representatives manage stress and stay updated on best practices. Collaborating closely with team members and supervisors can also help in finding solutions to complex cases.

What is the difference between Collections Customer Service vs Collections Specialist?

AspectCollections Customer ServiceCollections Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; some roles may prefer related certifications
Work EnvironmentCall centers, customer service departmentsCollections agencies, finance departments
Employer & IndustryFinancial institutions, debt collection companiesBanking, credit companies, debt recovery firms
Primary FocusAssisting customers, resolving billing issuesRecovering overdue payments, managing accounts

Collections Customer Service roles focus on assisting customers with billing inquiries and resolving issues, emphasizing communication skills. Collections Specialists concentrate on recovering overdue payments and managing delinquent accounts, often requiring more targeted debt recovery knowledge. Both roles are vital in the finance industry but differ in responsibilities and skill emphasis.

Is working in collections customer service a good job?

Collections customer service involves contacting customers to recover overdue payments, requiring strong communication and negotiation skills. The job can offer steady employment and opportunities for advancement, but it may also involve handling difficult interactions and working under pressure. Compensation varies by employer and location, and some roles may require familiarity with specific software or industry regulations.

What is collection in customer service?

In collections customer service, the role involves contacting customers to recover overdue payments on accounts or loans. It requires communication skills, knowledge of debt recovery processes, and often the use of specialized software to track and manage accounts. The goal is to resolve outstanding balances while maintaining positive customer relationships.

What are popular job titles related to Collections Customer Service jobs in Illinois?

For Collections Customer Service jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Collections Customer Service jobs in Illinois look for?

The top searched job categories for Collections Customer Service jobs in Illinois are:

Collections Customer Service jobs near you
Infographic showing various Collections Customer Service job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,643 per year, or $19.1 per hour.

Contact Us, Collections Representative

Naperville, IL • On-site

Blitt and Gaines
See more jobs at Blitt and Gainesexternal

$17 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Job Title: Contact Us Collections Representative
Job Summary:
The Contact Us representative works directly with consumers, attorneys and authorized parties via our Contact Us website via email. The representative is accountable for accessing and acting upon e-mails sent to the firm via its "Contact Us" and related e-mail in-boxes, with the goal of responding to or forwarding the emails with instruction within pre-determined turnaround times depending on the type of email. The associate will also be assigned approved agreements and letters (Written correspondence) created internally to be sent via email/fax to consumers or authorized third parties. The representative will use both template and Ad Hoc email forms for all communications.
Primary responsibilities and duties:
  • Daily monitoring of the internal communications via Outlook:
    • Contact Us email inbox and subfolders
    • Power of Attorney (POA) email inbox
    • Pleadings email inbox
  • Daily maintaining of the Contact Us stoplight and the files forwarded to the Contact Us team through internal coding and client requirements.
  • Accurately respond to consumer/attorney/ATP e-mails in a timely fashion.
  • Proactive collections efforts through email communication with consumer, attorneys or ATP's.
  • Accurately document the firm's system of record (CLS)
  • Provide sent and received emails to designated firm staff as required
  • Requires the ability to exercise discretion and independent judgment.
  • Ability to resolve files and maximize collection opportunities.

Minimal Job Qualifications and Requirements:
  • Collection Master (CLS) experience is a plus.
  • Collections experience is a plus.
  • Detail orientated communication and documentation skills.
  • Ability to work independently and show ownership of the position and its requirements.
  • Organized with the ability to multi task and time management
  • Detail orientated with the ability to understand multiple systems
  • Expert knowledge of all applicable Federal and State collection laws.
  • Ability to accurately type 40 words per minute.
  • Strong written and oral communication skills is a must.
  • Above average spelling and grammar.
  • Must be able to read and understand written communications from consumers and attorneys.
  • Demonstrated ability to think independently and use good judgment.
  • Fundamental knowledge of Microsoft Office Products.
  • Analytical problem-solving skills
  • Understand Company and Client policies and procedures to ensure files are documented properly.
  • good critical thinking skills and exercise sound judgment.
  • Team player with the ability to be flexible and handle what is provided to them that day.

Education/Experience:
  • High School diploma
  • Above average computer skills.
  • College is a plus
  • Must have three years or more experience in the following: call center quality assurance or operations, collections, customer service, banking or business related fields..

Benefits:
  • Blitt and Gaines, P.C. offers PTO, Paid Holidays, Medical Benefits, Competitive Salary and 401k and profit sharing plans! Benefits include - Medical, Dental, Vision, Life Insurance and Short Term Disability.

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