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Bilingual Customer Service Rep French English Jobs

florida one insurance

NY · On-site

$43 - $92/hr

... English and Spanish. Whether you're fielding calls or welcoming walk-in customers, your role is ... What we're looking for in a Bilingual Customer Service Representative To excel as a Bilingual ...

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How much do bilingual customer service rep french english jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for bilingual customer service rep french english in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What is a bilingual customer service rep French English?

Bilingual Customer Service Representatives (French English) are professionals who assist customers in both French and English, typically via phone, email, or chat. They handle inquiries, resolve issues, and provide support for products or services, ensuring clear communication with clients in both languages. These representatives are valuable for companies serving diverse customer bases, as they help bridge language gaps and enhance customer satisfaction. Strong communication skills and fluency in both French and English are essential for this role.

What are the key skills and qualifications needed to thrive as a bilingual customer service rep French English?

To thrive as a Bilingual Customer Service Rep (French/English), you need fluency in both languages, strong communication skills, and experience in customer support, often backed by a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and call center software is typically required. Outstanding interpersonal skills, patience, and cultural sensitivity help you connect with diverse customers and resolve issues effectively. These qualifications are vital for delivering excellent service, building customer loyalty, and supporting business goals in multilingual environments.

How does being bilingual in French and English enhance collaboration within a customer service team?

Being bilingual in French and English allows you to support a broader customer base and often positions you as a valuable liaison between teams or departments that serve diverse clients. You may be called on to assist colleagues with language-specific issues, help translate communications, or contribute to training new team members who are learning a second language. This collaborative environment can strengthen your teamwork skills and open up opportunities for leadership or specialized roles within the company.

What is the difference between Bilingual Customer Service Rep French English vs Bilingual Technical Support Specialist French English?

AspectBilingual Customer Service Rep French EnglishBilingual Technical Support Specialist French English
CredentialsCustomer service certifications, language proficiencyTechnical certifications, language proficiency
Work EnvironmentCall centers, customer service departmentsTechnical support centers, IT departments
Employer & IndustryRetail, telecom, financeIT, software, hardware companies
Search & Comparison IntentCustomer service roles with bilingual skillsTechnical support roles requiring bilingual communication

The main difference is that Bilingual Customer Service Reps focus on assisting customers with general inquiries and issues, while Bilingual Technical Support Specialists handle technical problems and troubleshooting. Both roles require strong communication skills and bilingual proficiency, but the technical support position demands additional technical knowledge and certifications.

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What job categories do people searching Bilingual Customer Service Rep French English jobs look for?

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Bilingual Customer Service Rep French English jobs near you
Infographic showing various Bilingual Customer Service Rep French English job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

Bilingual Customer Support Technical Representative - French & English

SprintRay

Los Angeles, CA • On-site, Remote

$28 - $34/hr

Full-time

Posted 7 days ago

Key responsibilities

  • Provide technical support for SprintRay software, 3D printers, post-processing equipment, and design services through various support channels.

  • Manage customer support cases from intake to resolution by gathering information, documenting findings, and following company procedures.

  • Diagnose complex customer issues across hardware, software, networking, and workflows using troubleshooting and root-cause analysis.

Job description

Bilingual Customer Support Technical Representative (French & English)

Location: Los Angeles, CA (Hybrid)
Compensation: $28-34/hr
About the Role

SprintRay is seeking a Bilingual Customer Support Technical Representative to help dental professionals and partners get the most from our digital dentistry ecosystem. In this customer-facing role, you will diagnose and resolve technical issues across SprintRay software, 3D printing hardware, post-processing equipment, and related workflows while delivering a responsive, high-quality support experience.

You will manage customer cases in a call-center environment, use structured troubleshooting and root-cause analysis, and collaborate with cross-functional teams to identify recurring field issues and improve the customer experience. Success in this role requires strong technical judgment, clear communication, disciplined case management, and a collaborative mindset in a fast-moving growth environment.

The strongest candidates will bring experience in at least two of the following areas: technical/customer support, 3D printing, and dental workflows.

Key Responsibilities

  • Provide timely, professional technical support for SprintRay software, 3D printers, post-processing equipment, and design services through phone, email, and remote/online support sessions.

  • Own customer support cases from intake through resolution by gathering relevant technical information, documenting findings, and following established company policies and procedures.

  • Diagnose complex customer issues across hardware, software, networking, appliance design, and workflow using systematic troubleshooting and root-cause analysis.

  • Manage an active case pipeline efficiently, balancing urgency, customer impact, and service-level expectations.

  • Identify, prioritize, and communicate practical resolution options to customers, including next steps, workarounds, and escalation paths when appropriate.

  • Escalate recurring or high-impact customer feedback and field issues to the Technical Manager and cross-functional partners, including R&D, Quality, and Product Development.

  • Capture accurate case notes and customer feedback in CRM/support systems to support continuity, trend analysis, and product improvement.

  • Contribute to knowledge sharing, troubleshooting documentation, and continuous improvement of support processes and customer-facing guidance.

  • Partner effectively with teammates and internal stakeholders to improve issue resolution, customer satisfaction, and overall support quality.

  • Participate in occasional travel for training or other company-related events.

  • Flexibility to work EST hours.


Required Qualifications

  • Fluent French & English communication skills, both written and verbal.

  • 2+ years of experience in customer support, technical support, field service, or a similar customer-facing technical role.

  • Hands-on experience troubleshooting electromechanical equipment and isolating hardware, software, connectivity, or workflow-related issues.

  • Strong working knowledge of networking fundamentals and confidence supporting Windows and macOS environments.

  • Experience managing customer cases in a CRM, ticketing, or support platform.

  • Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to customers with different levels of technical expertise.

  • Strong attention to detail, organization, follow-through, and time management.

  • Ability to work collaboratively in a fast-paced, evolving environment while maintaining a positive and customer-focused approach.

Preferred Qualifications

  • Engineering, technical, or related degree or equivalent practical experience.

  • Experience with 3D printing, additive manufacturing, or digital fabrication workflows.

  • Experience in dentistry, dental labs, dental schools, dental offices, or digital dental workflows.

Employment Type

Hybrid and Remote (Los Angeles)


About SprintRay

SprintRay is rewriting the rules of dentistry with technology that’s smart, fast, and designed to make life easier for dental professionals. Since 2014, we’ve been on a mission to deliver the most advanced 3D printing solutions in the industry—combining hardware, software, and materials into one seamless ecosystem.

But what really makes SprintRay different is our people. We’re a bold, global team of innovators, problem-solvers, and doers who thrive on pushing boundaries and challenging the status quo. Every product we create is driven by a simple goal: help dentists spend less time on repetitive tasks and more time changing patients’ lives.

Our culture is entrepreneurial, collaborative, and fueled by curiosity. We celebrate diverse perspectives and believe the best ideas can come from anywhere. Whether we’re building next-generation AI tools, designing new materials, or supporting our customers on the front lines, we’re united by the same passion—transforming digital dentistry and having fun while we do it.

At SprintRay, the future of dentistry is being printed today. Want to be part of it?

Equal Opportunity Employer

SprintRay is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

To All Recruitment Agencies:

Without a written agreement signed by an officer of SprintRay: a) SprintRay does not accept resumes from recruiting agencies, headhunters, or any other party expecting payment in the event SprintRay speaks with or hires a candidate from such submitted resume; b) SprintRay is not responsible for any fees related to unsolicited resumes or related Terms of Service, and c) Unsolicited resumes received will be considered the property of SprintRay and will be processed accordingly.

Accessibility

If you need a reasonable accommodation during the application or interview process, please contact us at people.services@sprintray.com.