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Collections Customer Service Jobs (NOW HIRING)

First Citizens Bank

Collections Specialist

Raleigh, NC

$18 - $24.25/hr

Qualifications Bachelor's Degree -OR- High School Diploma or GED and 2 years of experience in Collections, Customer Service, or Financial services Additional Requirements: Excellent written and ...

Byrider

Collections Account Manager

Madison, WI · On-site

$50K - $70K/yr

Collections, customer service, customer retention * Assist with lending/credit origination * Help ensure branch compliance * Demonstrate a high level of customer service * Work with consumer finance ...

Local Finance

Customer Service Rep.

Opelika, AL

$13.75 - $18.75/hr

Previous finance / credit and collections experience - not required but a plus Education equivalent ... customer service, finance, banking, credit, and or management A positive attitude every day ...

Byrider

Collections Account Manager

Madison, WI · On-site

$50K - $70K/yr

Collections, customer service, customer retention * Assist with lending/credit origination * Help ensure branch compliance * Demonstrate a high level of customer service * Work with consumer finance ...

Byrider

Collections Account Manager

Madison, WI

$50K - $70K/yr

Collections, customer service, customer retention * Assist with lending/credit origination * Help ensure branch compliance * Demonstrate a high level of customer service * Work with consumer finance ...

Local Finance

Customer Service Rep.

Opelika, AL · On-site

$13.75 - $18.75/hr

... collections • Collecting past due payments for current clients for credit and collection purposes Job Responsibilities The Customer Service Representative will assist the Branch Manager with ...

Thelen Auto Group

Collections Specialist

Saginaw, MI · On-site

$17.25 - $23.25/hr

Collections Specialist - TNT Financial Inc. Position Type: Full-Time (40 Hours per Week ... The ideal candidate will have strong customer service skills, the ability to multitask in a fast ...

Thelen Auto Group

Collections Specialist

Bay City, MI · On-site

$17.25 - $23.25/hr

Collections Specialist - TNT Financial Inc. Position Type: Full-Time (40 Hours per Week ... The ideal candidate will have strong customer service skills, the ability to multitask in a fast ...

TNT-Fast Finance

Collections Specialist

Bay City, MI

$17.25 - $23.25/hr

Collections Specialist - TNT Financial Inc. Position Type: Full-Time (40 Hours per Week ... The ideal candidate will have strong customer service skills, the ability to multitask in a fast ...

Thelen Auto Group

Collections Specialist

Saginaw, MI · On-site

$17.25 - $23.25/hr

Collections Specialist - TNT Financial Inc. Position Type: Full-Time (40 Hours per Week ... The ideal candidate will have strong customer service skills, the ability to multitask in a fast ...

Thelen Auto Group

Collections Specialist

Saginaw, MI

$17.25 - $23.25/hr

Collections Specialist - TNT Financial Inc. Position Type: Full-Time (40 Hours per Week ... The ideal candidate will have strong customer service skills, the ability to multitask in a fast ...

TNT-Fast Finance

Collections Specialist

Saginaw, MI

$17.25 - $23.25/hr

Collections Specialist - TNT Financial Inc. Position Type: Full-Time (40 Hours per Week ... The ideal candidate will have strong customer service skills, the ability to multitask in a fast ...

TNT-Fast Finance

Collections Specialist

Saginaw, MI

$17.25 - $23.25/hr

Collections Specialist - TNT Financial Inc. Position Type: Full-Time (40 Hours per Week ... The ideal candidate will have strong customer service skills, the ability to multitask in a fast ...

Radius Global Solutions LLC

Collections Agent

Ramsey, NJ · On-site

$15 - $18/hr

Previous collections, customer service, sales, or telemarketing experience required. * Regular attendance and adherence to a set schedule required, which includes breaks and lunches. * Strong oral ...

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Collections Customer Service information

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How much do collections customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for collections customer service in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What is the difference between Collections Customer Service vs Collections Specialist?

AspectCollections Customer ServiceCollections Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; some roles may prefer related certifications
Work EnvironmentCall centers, customer service departmentsCollections agencies, finance departments
Employer & IndustryFinancial institutions, debt collection companiesBanking, credit companies, debt recovery firms
Primary FocusAssisting customers, resolving billing issuesRecovering overdue payments, managing accounts

Collections Customer Service roles focus on assisting customers with billing inquiries and resolving issues, emphasizing communication skills. Collections Specialists concentrate on recovering overdue payments and managing delinquent accounts, often requiring more targeted debt recovery knowledge. Both roles are vital in the finance industry but differ in responsibilities and skill emphasis.

What are some common challenges faced by collections customer service representatives, and how can they be managed effectively?

Collections Customer Service representatives often encounter challenges such as handling difficult or distressed customers, negotiating payment arrangements, and maintaining compliance with regulations. Effective communication skills, empathy, and patience are vital for navigating these situations while still meeting collection goals. Many organizations provide training and ongoing support to help representatives manage stress and stay updated on best practices. Collaborating closely with team members and supervisors can also help in finding solutions to complex cases.

What is a collections customer service representative?

Collections Customer Service representatives are professionals who work with customers to address overdue accounts and assist them in resolving outstanding debts. Their role involves contacting customers, discussing payment options, answering questions about account balances, and helping to set up payment plans. They also ensure that all collection practices follow legal and company guidelines while maintaining a positive and respectful relationship with customers. Strong communication, negotiation, and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a collections customer service representative?

To thrive as a Collections Customer Service Representative, you need strong communication skills, negotiation abilities, and a basic understanding of finance, typically supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and telephony tools is commonly required. Patience, resilience, and problem-solving skills set top performers apart when dealing with challenging customer interactions. These capabilities are vital for recovering outstanding debts while maintaining positive customer relationships and adhering to compliance standards.

Is working in collections customer service a good job?

Collections customer service involves contacting customers to recover overdue payments, requiring strong communication and negotiation skills. The job can offer steady employment and opportunities for advancement, but it may involve high-pressure interactions and sometimes challenging customer responses.

What states have the most Collections Customer Service jobs?

States with the most job openings for Collections Customer Service jobs include:

Collections Customer Service jobs near you
Infographic showing various Collections Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,910 per year, or $19.7 per hour.

Collections Specialist

First Citizens Bank

Raleigh, NC

$18 - $24.25/hr

Full-time

Re-posted 24 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

107th of 171 rated banks

Job description

Overview

This position is responsible for the collection of past due payments on various retail or consumer account types by phone, while upholding the Bank's high standards for the client experience. Probes with fact-finding questions to ensure a complete understanding of client's reason for delinquency, and works with client to establish payment arrangements or prescribe other treatments with the goal of bringing the account current. This position is considered a first line of defense and expected to maintain a high level of attention to detail, analyze facts, and make sound decisions in order to mitigate risk to the Bank.


Responsibilities
  • Resolution Support - Contacts past due clients to collect payments. Applies the appropriate treatment to resolve delinquency, and serves as a liaison between branch and clients.
  • Client Service - Establishes a rapport with clients throughout work activities. Delivers the best client experience while maintaining high standards of professionalism and call quality.
  • Operational Support - Documents accounts, utilizes the correct system coding, and submits account maintenance with accuracy.
  • Procedural - Maintains a strong knowledge of Bank policies while navigating multiple systems to ensure procedures and applicable regulations are followed at all times.

Qualifications

Bachelor's Degree

-OR-

High School Diploma or GED and 2 years of experience in Collections, Customer Service, or Financial services

Additional Requirements:

Excellent written and verbal communication skills

Ability to negotiate

Ability to type and talk and work in multiple systems simultaneously

Advanced attention to detail

Proven ability to resolve customer concerns with professional etiquette 

Preferred Qualifications:

Advanced collections skills in high-volume environment

Intermediate skip-tracing experience

Bachelor's degree 

Large Financial Institution or Banking industry experience

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Bachelor's Degree

-OR-

High School Diploma or GED and 2 years of experience in Collections, Customer Service, or Financial services

Additional Requirements:

Excellent written and verbal communication skills

Ability to negotiate

Ability to type and talk and work in multiple systems simultaneously

Advanced attention to detail

Proven ability to resolve customer concerns with professional etiquette 

Preferred Qualifications:

Advanced collections skills in high-volume environment

Intermediate skip-tracing experience

Bachelor's degree 

Large Financial Institution or Banking industry experience

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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