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Collections Customer Service Jobs (NOW HIRING)

Collabera

Collections Representative

Newark, DE

$16.50 - $21.50/hr

Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities. * Contacts delinquent, charged-off, or high-risk ...

CBE Companies

$16.25 - $22/hr

Previous experience in collections, customer service, sales, or BPO is an advantage. * Familiarity with FDCPA or other collections regulations (training provided). CBE Companies is an equal ...

Byrider

Customer Account Representative

Terre Haute, IN

$45K - $60K/yr

Collections, customer service, customer retention * Assist with lending/credit origination * Help ensure branch compliance * Demonstrate a high level of customer service * Work with consumer finance ...

Byrider

Customer Account Representative

Terre Haute, IN · On-site

$45K - $60K/yr

Collections, customer service, customer retention * Assist with lending/credit origination * Help ensure branch compliance * Demonstrate a high level of customer service * Work with consumer finance ...

Byrider

Customer Account Representative

Terre Haute, IN · On-site

$45K - $60K/yr

Collections, customer service, customer retention * Assist with lending/credit origination * Help ensure branch compliance * Demonstrate a high level of customer service * Work with consumer finance ...

Collabera

Collections Specialist

Newark, DE

$18 - $24.50/hr

Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities. Contacts delinquent, charged-off, or high-risk customers ...

Collabera

Collections Specialist

Kennesaw, GA

$17 - $23/hr

Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities. Contacts delinquent, charged-off, or high-risk customers ...

Byrider

Collections Account Manager

Waukesha, WI · On-site

$50K - $70K/yr

Demonstrate a high level of customer service * Work with consumer finance software * Attend ongoing training classes Hours for Collections Account Manager: * Full-time (40 hours) * 100% onsite * No ...

Byrider

Collections Account Manager

Waukesha, WI · On-site

$50K - $70K/yr

Demonstrate a high level of customer service * Work with consumer finance software * Attend ongoing training classes Hours for Collections Account Manager: * Full-time (40 hours) * 100% onsite * No ...

Byrider

Collections Account Manager

Waukesha, WI

$50K - $70K/yr

Demonstrate a high level of customer service * Work with consumer finance software * Attend ongoing training classes Hours for Collections Account Manager: * Full-time (40 hours) * 100% onsite * No ...

Collabera

Collections Representative

Kennesaw, GA

$15.75 - $20.25/hr

Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities. * Contacts delinquent, charged-off, or high-risk ...

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How much do collections customer service jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for collections customer service in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What is the difference between Collections Customer Service vs Collections Specialist?

AspectCollections Customer ServiceCollections Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; some roles may prefer related certifications
Work EnvironmentCall centers, customer service departmentsCollections agencies, finance departments
Employer & IndustryFinancial institutions, debt collection companiesBanking, credit companies, debt recovery firms
Primary FocusAssisting customers, resolving billing issuesRecovering overdue payments, managing accounts

Collections Customer Service roles focus on assisting customers with billing inquiries and resolving issues, emphasizing communication skills. Collections Specialists concentrate on recovering overdue payments and managing delinquent accounts, often requiring more targeted debt recovery knowledge. Both roles are vital in the finance industry but differ in responsibilities and skill emphasis.

What are some common challenges faced by Collections Customer Service representatives, and how can they be managed effectively?

Collections Customer Service representatives often encounter challenges such as handling difficult or distressed customers, negotiating payment arrangements, and maintaining compliance with regulations. Effective communication skills, empathy, and patience are vital for navigating these situations while still meeting collection goals. Many organizations provide training and ongoing support to help representatives manage stress and stay updated on best practices. Collaborating closely with team members and supervisors can also help in finding solutions to complex cases.

What are Collections Customer Service representatives?

Collections Customer Service representatives are professionals who work with customers to address overdue accounts and assist them in resolving outstanding debts. Their role involves contacting customers, discussing payment options, answering questions about account balances, and helping to set up payment plans. They also ensure that all collection practices follow legal and company guidelines while maintaining a positive and respectful relationship with customers. Strong communication, negotiation, and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a Collections Customer Service Representative, and why are they important?

To thrive as a Collections Customer Service Representative, you need strong communication skills, negotiation abilities, and a basic understanding of finance, typically supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and telephony tools is commonly required. Patience, resilience, and problem-solving skills set top performers apart when dealing with challenging customer interactions. These capabilities are vital for recovering outstanding debts while maintaining positive customer relationships and adhering to compliance standards.
More about Collections Customer Service jobs
What states have the most Collections Customer Service jobs? States with the most job openings for Collections Customer Service jobs include:
What job categories do people searching Collections Customer Service jobs look for? The top searched job categories for Collections Customer Service jobs are:
Collections Customer Service jobs near you
Infographic showing various Collections Customer Service job openings in the United States as of May 2026, with employment types broken down into 40% Full Time, 20% Temporary, and 40% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,910 per year, or $19.7 per hour.

Customer Service Representative 1

Connecticut Water Service

Saco, ME

Other

Posted 18 days ago

Job description

The Customer Service Representative 1 (CSR 1) isresponsible for delivering high-quality customer service by professionally andefficiently responding to customer inquiries and resolving issues. This roleinvolves arranging services, providing emergency response support, reviewingcustomer account history, and assisting with inquiries related to transfers,billing, and collections. CSR 1 also supports Field Service workers byaccessing customer information and entering notes to facilitate customerservice.
Key Responsibilities:

  • Deliver excellent customer service through answering incoming calls, emails and written correspondence that come through the call center.
  • Address inquiries and complaints about transfers, billing, service issues, collections, and payments; create work orders.
  • Access, review and edit (if needed) customer records to resolve issues and provide accurate information.
  • Assist Field Service workers by retrieving customer information and adding notes to support service responses, scheduling appointments if necessary.
  • Use the Customer Information System (CIS) to access data and generate reports.
  • Follow all safety standards (e.g., company manual, OSHA).
  • Become familiar with regulatory commission standards and regulations
  • Performadditional tasks as assigned.

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