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Collections Customer Jobs in Indiana (NOW HIRING)

Byrider

Customer Account Representative

Terre Haute, IN · On-site

$45K - $60K/yr

Collections Account Manager career opportunity! Rewards for Customer Account Representative: * Annual compensation: ~$45,000.00 - $60,000.00 * Hourly pay plus bonus * Full Benefits- Health, Dental ...

Byrider

Customer Account Representative

Terre Haute, IN · On-site

$45K - $60K/yr

Collections Account Manager career opportunity! Rewards for Customer Account Representative: * Annual compensation: ~$45,000.00 - $60,000.00 * Hourly pay plus bonus * Full Benefits- Health, Dental ...

Byrider

Customer Account Representative

Terre Haute, IN · On-site

$45K - $60K/yr

Collections Account Manager career opportunity! Rewards for Customer Account Representative: * Annual compensation: ~$45,000.00 - $60,000.00 * Hourly pay plus bonus * Full Benefits- Health, Dental ...

Byrider

Customer Account Representative

Terre Haute, IN · On-site

$45K - $60K/yr

Collections Account Manager career opportunity! Rewards for Customer Account Representative: * Annual compensation: ~$45,000.00 - $60,000.00 * Hourly pay plus bonus * Full Benefits- Health, Dental ...

ALOIS LLC

Collections Specialist

Indianapolis, IN · On-site

Collections Specialist Locations : Indianapolis, IN Duration : Direct Hire (Hybrid) * The ... Provide exceptional customer service to debtors, responding to inquiries, providing accurate ...

CertaSite

Collections Specialist

Zionsville, IN · On-site +1

$18 - $24.25/hr

Collections Specialist Who are we? CertaSite is a fast-growing fire and life safety company. Fire ... Since 2018, we have grown from four to 15 markets serving over 14,400 customers throughout the ...

Robert Half

Collections Specialist

Indianapolis, IN · On-site

$40K - $54K/yr

Contact customers regarding past-due balances and guide them through payment resolution options in ... Experience handling collections for commercial accounts, consumer accounts, or both. * Working ...

Robert Half

Collections Specialist

Jeffersonville, IN · On-site

$55K - $60K/yr

We are looking for a Collections Specialist to support cash operations, payment activity, and customer credit oversight for our Jeffersonville, Indiana team. This position plays a key role in ...

ALOIS LLC

Collections Specialist

Williams Creek, IN · On-site

$41K/mo

Provide exceptional customer service to debtors, responding to inquiries, providing accurate ... collections or related customer service roles, preferably in a financial or credit environment.

Staffingine LLC

Collections Specialist

Indianapolis, IN · On-site

$17.75 - $24/hr

Collections Specialist Job Location: Indianapolis, IN Job Type: Full-Time * Manage a portfolio of ... Provide exceptional customer service to debtors, responding to inquiries, providing accurate ...

Everwise Credit Union

Collector

South Bend, IN · On-site

$16.75 - $22.25/hr

Previous work experience in collections, customer service, or a related field required Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all ...

Emsl

Credit and Collections Representative

Indianapolis, IN · On-site

$22 - $23/hr

Maintaining customer files * Researching billing and payment discrepancies * Process credit card and ACH payments * Assist with setting up payment schedules as needed per manager's approval * Provide ...

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All JobsCollections Customer JobsCollections Customer Jobs in Indiana

Collections Customer information

What does a collections customer do?

A Collections Customer, often known as a Collections Representative or Collections Agent, is responsible for contacting individuals or businesses to collect payments on overdue accounts. Their main duties include negotiating payment plans, resolving billing issues, and maintaining accurate records of communications and payments. They act as a liaison between the company and customers to ensure debts are paid while maintaining positive customer relations. Effective communication and problem-solving skills are essential in this role.

What skills and qualifications are needed to thrive as a collections customer?

To excel as a Collections Customer Service Representative, you need strong negotiation skills, knowledge of debt collection regulations, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and payment processing tools is important for daily tasks. Patience, resilience, and effective communication set top performers apart in managing challenging conversations. These skills help ensure successful debt recovery while maintaining positive customer relationships and compliance with legal standards.

What are common challenges faced by collections customers, and how can they be managed?

Collections Customer Service Representatives often encounter challenges such as handling difficult conversations with customers who may be experiencing financial hardship, balancing empathy with the need to meet collection targets, and managing high call volumes. Effective communication skills, staying calm under pressure, and following established protocols can help manage these situations. Additionally, many organizations offer training and support to help representatives navigate complex scenarios and provide positive outcomes for both the customer and the company.

What is the difference between Collections Customer vs Collections Specialist?

AspectCollections CustomerCollections Specialist
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; debt collection training or certification often preferred
Work EnvironmentCustomer service settings, call centersCollections departments, call centers, financial institutions
Employer & Industry UsageRetail, healthcare, utility companiesFinancial services, banking, credit companies
Search & Comparison IntentUnderstanding customer roles in collectionsSeeking specialized collection roles or skills

Collections Customer primarily focuses on assisting customers with their accounts and payments, often in a customer service capacity. Collections Specialist, on the other hand, involves actively pursuing overdue payments and managing debt recovery processes. While both roles work within collections departments, the Collections Specialist role requires more targeted debt collection skills and experience. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

Is working in collections a good job?

Working as a collections customer involves contacting individuals or businesses to recover unpaid debts, often requiring strong communication and negotiation skills. The job can be challenging due to potential customer conflicts and stress but offers opportunities for commission-based pay and career advancement in finance or customer service fields.

What is a collections customer service job description?

A collections customer service job involves contacting customers to recover overdue payments, explaining billing issues, and negotiating payment arrangements. The role requires strong communication skills, familiarity with collection software, and adherence to legal and company policies. It often involves working in a fast-paced environment with targets for debt recovery.

What cities in Indiana are hiring for Collections Customer jobs?

Cities in Indiana with the most Collections Customer job openings:

Collections Customer jobs near you
Infographic showing various Collections Customer job openings in Indiana as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Customer Account Representative

Terre Haute, IN • On-site

Byrider Sales of Indiana S LLC
See more jobs at Byrider Sales of Indiana S LLCexternal

$45K - $60K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Byrider - 5055 US-41, Terre Haute, IN 47802
Customer Account Representative (Consumer Finance)
Do you have a background in sales, customer retention, call center, collections, or a related field? Would you enjoy earning great pay while helping customers with an industry-leading credit program?
Growing national automotive consumer finance company! Collections Account Manager career opportunity!
Rewards for Customer Account Representative:
  • Annual compensation: ~$45,000.00 - $60,000.00
  • Hourly pay plus bonus
  • Full Benefits- Health, Dental, Vision, PTO, 401k
  • Career growth opportunities
  • Industry-best customer program
  • 36 years in business
  • Growing national company
Responsibilities for Customer Account Representative:
  • Collections, customer service, customer retention
  • Assist with lending/credit origination
  • Help ensure branch compliance
  • Demonstrate a high level of customer service
  • Work with consumer finance software
Hours for Customer Account Representative:
  • Full-time (40 hours)
  • 100% onsite
  • No Sundays
  • 5 day work week, Mon-Sat with a weekday off
  • Location hours: Monday - Friday 9-7, Sat 9-4
  • Shifts will vary
Requirements for Customer Account Representative:
  • Good communication, computer & customer service skills
  • Ability to perform door to door collections
  • Collections background necessary
  • Able to work the hours listed & 100% onsite
  • Able to pass a background check

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