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Collections Customer Jobs in Indiana (NOW HIRING)

Miller Cooper

Assistant Controller

Gary, IN

Manage accounts receivable, collections, customer invoicing, cash receipts, and aging analysis. * Process accounts payable, vendor invoices, payment runs, accruals, and vendor reconciliations.

Cherry Bekaert

Collections Coordinator

Indianapolis, IN · Hybrid

$18 - $28/hr

As Collections Coordinator, you will: * Manage an assigned portfolio of routine AR accounts ... Review customer payments for basic discrepancies and coordinate with Billing/Finance to correct ...

Cherry Bekaert

Collections Coordinator

Indianapolis, IN · Hybrid

$18 - $28/hr

As Collections Coordinator, you will: * Manage an assigned portfolio of routine AR accounts ... Review customer payments for basic discrepancies and coordinate with Billing/Finance to correct ...

LHH US

AR/Collections Specialist

Indianapolis, IN

$23 - $26/hr

Manage a portfolio of customer accounts and oversee the collections process from start to finish * Contact customers regarding past-due balances through phone calls, emails, and written ...

LHH US

AR/Collections Specialist

Indianapolis, IN

$23 - $26/hr

Manage a portfolio of customer accounts and oversee the collections process from start to finish * Contact customers regarding past-due balances through phone calls, emails, and written ...

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Showing results 41-60

All JobsCollections Customer JobsCollections Customer Jobs in Indiana

Collections Customer information

What does a collections customer do?

A Collections Customer, often known as a Collections Representative or Collections Agent, is responsible for contacting individuals or businesses to collect payments on overdue accounts. Their main duties include negotiating payment plans, resolving billing issues, and maintaining accurate records of communications and payments. They act as a liaison between the company and customers to ensure debts are paid while maintaining positive customer relations. Effective communication and problem-solving skills are essential in this role.

What skills and qualifications are needed to thrive as a collections customer?

To excel as a Collections Customer Service Representative, you need strong negotiation skills, knowledge of debt collection regulations, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and payment processing tools is important for daily tasks. Patience, resilience, and effective communication set top performers apart in managing challenging conversations. These skills help ensure successful debt recovery while maintaining positive customer relationships and compliance with legal standards.

What are common challenges faced by collections customers, and how can they be managed?

Collections Customer Service Representatives often encounter challenges such as handling difficult conversations with customers who may be experiencing financial hardship, balancing empathy with the need to meet collection targets, and managing high call volumes. Effective communication skills, staying calm under pressure, and following established protocols can help manage these situations. Additionally, many organizations offer training and support to help representatives navigate complex scenarios and provide positive outcomes for both the customer and the company.

What is the difference between Collections Customer vs Collections Specialist?

AspectCollections CustomerCollections Specialist
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; debt collection training or certification often preferred
Work EnvironmentCustomer service settings, call centersCollections departments, call centers, financial institutions
Employer & Industry UsageRetail, healthcare, utility companiesFinancial services, banking, credit companies
Search & Comparison IntentUnderstanding customer roles in collectionsSeeking specialized collection roles or skills

Collections Customer primarily focuses on assisting customers with their accounts and payments, often in a customer service capacity. Collections Specialist, on the other hand, involves actively pursuing overdue payments and managing debt recovery processes. While both roles work within collections departments, the Collections Specialist role requires more targeted debt collection skills and experience. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

Is working in collections a good job?

Working as a collections customer involves contacting individuals or businesses to recover unpaid debts, often requiring strong communication and negotiation skills. The job can be challenging due to potential customer conflicts and stress but offers opportunities for commission-based pay and career advancement in finance or customer service fields.

What is a collections customer service job description?

A collections customer service job involves contacting customers to recover overdue payments, explaining billing issues, and negotiating payment arrangements. The role requires strong communication skills, familiarity with collection software, and adherence to legal and company policies. It often involves working in a fast-paced environment with targets for debt recovery.

What cities in Indiana are hiring for Collections Customer jobs?

Cities in Indiana with the most Collections Customer job openings:

Collections Customer jobs near you
Infographic showing various Collections Customer job openings in Indiana as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

MOBILE COLLECTIONS SPECIALIST- IN DCS (5132)

Indianapolis, IN • On-site

TECHNICAL RESOURCE MANAGEMENT LLC
See more jobs at TECHNICAL RESOURCE MANAGEMENT LLCexternal

$16 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

We are seeking a self-motivated Mobile Collection Specialist to join our Field Operations team in Marion County, Indiana. The ideal candidate will be located in Indianapolis, IN with the ability to travel within a 45-mile radius. In this role, you will be performing home-based collections for individuals required to complete drug screens as part of their involvement with the Indiana Department of Child Services. Our Mobile Collection Specialists receive their daily travel routes each morning and are responsible for collecting urine, oral fluid (saliva) or hair specimens in accordance with contractual requirements.

Remove if not applicable to the opening: This position will involve observation of {Male/Female} participants and requires a {Male/Female} Mobile Collection Specialist. If you do not meet this requirement, but are interested in pursuing other opportunities, please visit our Careers page at http://cordantsolutions.com/careers.

Shift: Monday - Friday 11:00AM - 7:00PM

Salary:$16.00 - $18.00

Additional benefits for Mobile Collections Specialists include mileage reimbursement, $50 monthly cell phone reimbursement and an incentive bonus of $100 for emergency collection requests fulfilled outside of your regularly scheduled working hours.

Primary Responsibilities

  • Travel to participant’s home, work, or local DCS office to collect urine, oral, and/or hair specimens
  • Log, order, process and assemble samples for shipping to laboratory
  • File requisitions, chain of custody forms, and associated paperwork
  • Courier specimens to drop off location and/or lab
  • Keep detailed record of client and patient interactions
  • Travel to third party collection sites to perform site inspections, as needed
  • Provide support to the Program Manager and Regional Lead ensuring that third party collection sites meet Cordant’s standards for the Indiana Department of Child Safety program.
  • All other duties as assigned

Qualifications

  • HS diploma or GED, required
  • 1+ year of experience working directly with customers or patients required
  • Experience in healthcare, criminal justice, or a similar dynamic field preferred
  • Ability to perform observed collections and collect biological specimens, required
  • Availability to travel within region for emergency, after-hours collections with little notice (1 hour), including potential overnights and weekends, required
  • Valid Driver's License, reliable transportation, and proof of auto insurance with candidate listed as an insured driver, required
  • Must own a Smartphone with ability to enable location-tracking
  • Basic computer skills with the ability to set up applications independently, required
  • Strong attention to detail with excellent verbal and written communication skills, required
  • Ability to work effectively under tight deadlines and de-escalate communications with participants in potentially stressful or dynamic situations
  • Light to moderate physical effort (lift/carry up to 25 lbs.), and sitting/standing for long periods of time, required
  • Ability to wear scrubs and protective devices (gloves), required

Benefits

Cordant supports our employees by providing a comprehensive benefits package to eligible staff (per state regulations) that includes: Medical, Dental, Vision Insurance, Flexible Spending Accounts (FSA), Health Savings Accounts (HSA) Paid Time Off (PTO) accruing on day 1, Volunteer Time Off (VTO), Paid Holidays, 401(k) with Company Match, Employee Assistance Program (EAP), Short Term and Long-Term Disability (STD/LTD) and Company Paid Basic Life Insurance.

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