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Collections Customer Jobs in Indiana (NOW HIRING)

Everwise Credit Union

Collector

South Bend, IN

$16.75 - $22.25/hr

Previous work experience in collections, customer service, or a related field required Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all ...

PinnaclePartners

Collections

Indianapolis, IN

$20/hr

Experience working in customer portals General office skills, typing, and data entry Experience with Microsoft Excel Previous Accounts Receivable and Collections experience #ACT123

Guardian Pharmacy

Collections Specialist

Indianapolis, IN · On-site +1

$17.75 - $24/hr

Collections, billing, accounts receivable, or related experience * An understanding of insurance ... Comfort navigating multiple computer systems while assisting customers by phone * A dependable ...

Guardian Pharmacy, LLC

Collections Specialist

Indianapolis, IN · On-site +1

$17.75 - $24/hr

Collections, billing, accounts receivable, or related experience * An understanding of insurance ... Comfort navigating multiple computer systems while assisting customers by phone * A dependable ...

M Management Inc

Collections Specialist

Indianapolis, IN · On-site

$17 - $22.75/hr

Make daily collections call to assigned account base. * Utilize email to send invoices and payment ... Monitor customer payments * Maintain and update customer contact information * Investigate and ...

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All JobsCollections Customer JobsCollections Customer Jobs in Indiana

Collections Customer information

What does a collections customer do?

A Collections Customer, often known as a Collections Representative or Collections Agent, is responsible for contacting individuals or businesses to collect payments on overdue accounts. Their main duties include negotiating payment plans, resolving billing issues, and maintaining accurate records of communications and payments. They act as a liaison between the company and customers to ensure debts are paid while maintaining positive customer relations. Effective communication and problem-solving skills are essential in this role.

What skills and qualifications are needed to thrive as a collections customer?

To excel as a Collections Customer Service Representative, you need strong negotiation skills, knowledge of debt collection regulations, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and payment processing tools is important for daily tasks. Patience, resilience, and effective communication set top performers apart in managing challenging conversations. These skills help ensure successful debt recovery while maintaining positive customer relationships and compliance with legal standards.

What are common challenges faced by collections customers, and how can they be managed?

Collections Customer Service Representatives often encounter challenges such as handling difficult conversations with customers who may be experiencing financial hardship, balancing empathy with the need to meet collection targets, and managing high call volumes. Effective communication skills, staying calm under pressure, and following established protocols can help manage these situations. Additionally, many organizations offer training and support to help representatives navigate complex scenarios and provide positive outcomes for both the customer and the company.

What is the difference between Collections Customer vs Collections Specialist?

AspectCollections CustomerCollections Specialist
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; debt collection training or certification often preferred
Work EnvironmentCustomer service settings, call centersCollections departments, call centers, financial institutions
Employer & Industry UsageRetail, healthcare, utility companiesFinancial services, banking, credit companies
Search & Comparison IntentUnderstanding customer roles in collectionsSeeking specialized collection roles or skills

Collections Customer primarily focuses on assisting customers with their accounts and payments, often in a customer service capacity. Collections Specialist, on the other hand, involves actively pursuing overdue payments and managing debt recovery processes. While both roles work within collections departments, the Collections Specialist role requires more targeted debt collection skills and experience. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

Is working in collections a good job?

Working as a collections customer involves contacting individuals or businesses to recover unpaid debts, often requiring strong communication and negotiation skills. The job can be challenging due to potential customer conflicts and stress but offers opportunities for commission-based pay and career advancement in finance or customer service fields.

What is a collections customer service job description?

A collections customer service job involves contacting customers to recover overdue payments, explaining billing issues, and negotiating payment arrangements. The role requires strong communication skills, familiarity with collection software, and adherence to legal and company policies. It often involves working in a fast-paced environment with targets for debt recovery.

What cities in Indiana are hiring for Collections Customer jobs?

Cities in Indiana with the most Collections Customer job openings:

Collections Customer jobs near you
Infographic showing various Collections Customer job openings in Indiana as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Collector

South Bend, IN

Everwise Credit Union
See more jobs at Everwise Credit Unionexternal

$16.75 - $22.25/hr

Full-time

Re-posted 3 hours ago

Job description

Job Description:

Position Summary:

Collector I impact the financial health of our organization by managing and collecting past due accounts. This role involves learning the collections process, working through a structured queue of accounts adhering to laws and regulations. The incumbent assists members in making payment arrangements, evaluating their financial conditions, and recommending appropriate loan workout and payment relief solutions. Collector I is responsible for each member's experience ensuring a well-hosted, empathetic, and respectful collection process.

Primary Responsibilities and Duties:

  • Contact members with past due accounts via phone, email, and other communication channels to secure payment and resolve delinquencies.
  • Evaluate members' financial conditions to recommend effective loan workout and payment relief solutions.
  • Maintain detailed and accurate records of all collection activities and member interactions.
  • Provide a courteous and empathetic experience for members during all collection activities.
  • Monitor and manage workload in a structured queue-based call center environment.
  • Analyze credit reports to assist in the evaluation of members' creditworthiness.
  • Collaborate with other departments to resolve member issues and improve the collections process.
  • Stay informed about the credit union's products, services, policies, and procedures.
  • Assume additional responsibilities as required for the growth and advancement of Everwise.

Knowledge/Skills:

  • Strong communication skills, both verbal and written.
  • Ability to effectively manage time and prioritize tasks in a high-volume, queue-based environment.
  • Basic knowledge of credit evaluation and the ability to analyze credit reports.
  • Strong problem-solving skills and the ability to think critically.
  • Proficiency with computer systems and Microsoft Office suite (e.g., Word, Excel, Outlook).
  • High level of empathy and respect in interactions with members.
  • Ability to work independently and as part of a team.

Minimum Requirements:

  • High School Diploma or GED
  • Previous work experience in collections, customer service, or a related field required

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

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