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Collections Customer Jobs in Iowa (NOW HIRING)

Blitt and Gaines

Debt Collector

Des Moines, IA · On-site

$18 - $25/hr

Experience in collections, customer service, sales, call centers, or QA is a plus * Familiarity with collections software and systems (e.g., CLS, Microsoft Office Suite) * Solid understanding of ...

34259 - Blitt and Gaines PC

Debt Collector

Des Moines, IA · On-site

$18 - $25/hr

Experience in collections, customer service, sales, call centers, or QA is a plus * Familiarity with collections software and systems (e.g., CLS, Microsoft Office Suite) * Solid understanding of ...

Collabera

Credit & Collections Analyst

Johnston, IA

In addition, will: use telephone negotiating techniques to build and maintain company, customer and ... collections. Additional Information To know more on this position or to schedule an interview ...

Blitt and Gaines, P.C.

Debt Collector

Des Moines, IA · On-site

$18 - $25/hr

Experience in collections, customer service, sales, call centers, or QA is a plus * Familiarity with collections software and systems (e.g., CLS, Microsoft Office Suite) * Solid understanding of ...

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Collections Customer information

What does a collections customer do?

A Collections Customer, often known as a Collections Representative or Collections Agent, is responsible for contacting individuals or businesses to collect payments on overdue accounts. Their main duties include negotiating payment plans, resolving billing issues, and maintaining accurate records of communications and payments. They act as a liaison between the company and customers to ensure debts are paid while maintaining positive customer relations. Effective communication and problem-solving skills are essential in this role.

What skills and qualifications are needed to thrive as a collections customer?

To excel as a Collections Customer Service Representative, you need strong negotiation skills, knowledge of debt collection regulations, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and payment processing tools is important for daily tasks. Patience, resilience, and effective communication set top performers apart in managing challenging conversations. These skills help ensure successful debt recovery while maintaining positive customer relationships and compliance with legal standards.

What are common challenges faced by collections customers, and how can they be managed?

Collections Customer Service Representatives often encounter challenges such as handling difficult conversations with customers who may be experiencing financial hardship, balancing empathy with the need to meet collection targets, and managing high call volumes. Effective communication skills, staying calm under pressure, and following established protocols can help manage these situations. Additionally, many organizations offer training and support to help representatives navigate complex scenarios and provide positive outcomes for both the customer and the company.

What is the difference between Collections Customer vs Collections Specialist?

AspectCollections CustomerCollections Specialist
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; debt collection training or certification often preferred
Work EnvironmentCustomer service settings, call centersCollections departments, call centers, financial institutions
Employer & Industry UsageRetail, healthcare, utility companiesFinancial services, banking, credit companies
Search & Comparison IntentUnderstanding customer roles in collectionsSeeking specialized collection roles or skills

Collections Customer primarily focuses on assisting customers with their accounts and payments, often in a customer service capacity. Collections Specialist, on the other hand, involves actively pursuing overdue payments and managing debt recovery processes. While both roles work within collections departments, the Collections Specialist role requires more targeted debt collection skills and experience. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

Is working in collections a good job?

Working as a collections customer involves contacting individuals or businesses to recover unpaid debts, often requiring strong communication and negotiation skills. The job can be challenging due to potential customer conflicts and stress but offers opportunities for commission-based pay and career advancement in finance or customer service fields.

What is a collections customer service job description?

A collections customer service job involves contacting customers to recover overdue payments, explaining billing issues, and negotiating payment arrangements. The role requires strong communication skills, familiarity with collection software, and adherence to legal and company policies. It often involves working in a fast-paced environment with targets for debt recovery.
Collections Customer jobs near you
Infographic showing various Collections Customer job openings in Iowa as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution.

Contact Us, Collections Representative

Des Moines, IA • On-site

Blitt and Gaines
See more jobs at Blitt and Gainesexternal

$16 - $20.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Job Title: Contact Us Collections Representative
Job Summary:
The Contact Us representative works directly with consumers, attorneys and authorized parties via our Contact Us website via email. The representative is accountable for accessing and acting upon e-mails sent to the firm via its "Contact Us" and related e-mail in-boxes, with the goal of responding to or forwarding the emails with instruction within pre-determined turnaround times depending on the type of email. The associate will also be assigned approved agreements and letters (Written correspondence) created internally to be sent via email/fax to consumers or authorized third parties. The representative will use both template and Ad Hoc email forms for all communications.
Primary responsibilities and duties:
  • Daily monitoring of the internal communications via Outlook:
    • Contact Us email inbox and subfolders
    • Power of Attorney (POA) email inbox
    • Pleadings email inbox
  • Daily maintaining of the Contact Us stoplight and the files forwarded to the Contact Us team through internal coding and client requirements.
  • Accurately respond to consumer/attorney/ATP e-mails in a timely fashion.
  • Proactive collections efforts through email communication with consumer, attorneys or ATP's.
  • Accurately document the firm's system of record (CLS)
  • Provide sent and received emails to designated firm staff as required
  • Requires the ability to exercise discretion and independent judgment.
  • Ability to resolve files and maximize collection opportunities.

Minimal Job Qualifications and Requirements:
  • Collection Master (CLS) experience is a plus.
  • Collections experience is a plus.
  • Detail orientated communication and documentation skills.
  • Ability to work independently and show ownership of the position and its requirements.
  • Organized with the ability to multi task and time management
  • Detail orientated with the ability to understand multiple systems
  • Expert knowledge of all applicable Federal and State collection laws.
  • Ability to accurately type 40 words per minute.
  • Strong written and oral communication skills is a must.
  • Above average spelling and grammar.
  • Must be able to read and understand written communications from consumers and attorneys.
  • Demonstrated ability to think independently and use good judgment.
  • Fundamental knowledge of Microsoft Office Products.
  • Analytical problem-solving skills
  • Understand Company and Client policies and procedures to ensure files are documented properly.
  • good critical thinking skills and exercise sound judgment.
  • Team player with the ability to be flexible and handle what is provided to them that day.

Education/Experience:
  • High School diploma
  • Above average computer skills.
  • College is a plus
  • Must have three years or more experience in the following: call center quality assurance or operations, collections, customer service, banking or business related fields..

Benefits:
  • Blitt and Gaines, P.C. offers PTO, Paid Holidays, Medical Benefits, Competitive Salary and 401k and profit sharing plans! Benefits include - Medical, Dental, Vision, Life Insurance and Short Term Disability.

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